Solgari Cloud Communications

Score9.9 out of 10

2 Reviews and Ratings

What is Solgari Cloud Communications?

Solgari Cloud Communications is a unified communications offering from Solgari.

Categories & Use Cases

VoIP

Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.4
Call reports
Historical call analysis and trending metrics
Category average: 8.2

Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.2
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1

Liz Fulham View profile

Founder and CEO in Professional Services at SalesOptimize (11-50 employees employees)

Pros

Great call quality
Love that I've been able to listen into sales calls
Love that I've been able to record all our sales calls
Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
Great cloud technology that supports sales staff working remotely

Cons

3CX keypad could be more intuitive

Return on Investment

Kept our costs low
Accelerate our revenue as the software is great for coaching new hires and sales staff

Other Software Used

Yesware, Synthio, Microsoft Azure