Skip to main content
TrustRadius
Solid Commerce

Solid Commerce

Overview

What is Solid Commerce?

Solid Commerce is a cloud-based channel and marketplace selling solution that integrates with a number of marketplaces, along with the users ERP, warehouse management application, accounting system, etc. to provide integrated management of orders, inventory, and logistics, as well as…

Read more
Recent Reviews

TrustRadius Insights

Solid Commerce is a versatile software that has been highly beneficial for online sellers managing multiple platforms. Users have found …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Solid Commerce?

Solid Commerce is a cloud-based channel and marketplace selling solution that integrates with a number of marketplaces, along with the users ERP, warehouse management application, accounting system, etc. to provide integrated management of orders, inventory, and logistics, as well as get discounts…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

N/A
Unavailable
What is Folloze?

Folloze in Foster City provides their Personalized B2B Marketing Platform, which they describe as the best way to generate credible pipeline that will convert - from focused ABM to broad-based nurture. An ABM focused solution, the Folloze platform provides personalization and marketing campaign…

What is Impartner PRM?

Impartner delivers a complete partner ecosystem management platform, helping companies worldwide manage their partner relationships and accelerate revenue and profitability through indirect sales channels. The solution boasts millions of partners worldwide and has users from channel organizations…

Return to navigation

Product Demos

Solid Commerce Demo

YouTube

SolidCommerce Demo

YouTube
Return to navigation

Product Details

What is Solid Commerce?

Solid Commerce is a cloud-based channel and marketplace selling solution that integrates with a number of marketplaces, along with the users ERP, warehouse management application, accounting system, etc. to provide integrated management of orders, inventory, and logistics, as well as get discounts on shipping with major carriers and manage content about products on all marketplaces.

Solid Commerce Competitors

Solid Commerce Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Solid Commerce is a versatile software that has been highly beneficial for online sellers managing multiple platforms. Users have found that the software helps them keep their inventory in-sync across multiple channels and update listing data efficiently. This has resulted in improved organization and convenience for sellers, allowing them to easily manage their inventory and increase sales on platforms like Amazon. The software's functionality as a one-stop shop for ecommerce metrics, sales reports, and order tracking statuses has been praised by users. Solid Commerce also streamlines order fulfillment from multiple channels, saving time and reducing errors. It has automated tasks that were previously time-consuming, leading to improved performance and effectiveness for businesses. The platform has also enabled businesses to expand their e-commerce sales to various platforms such as eBay, Amazon, Walmart, and BigCommerce. Overall, while some users have experienced difficulties with Solid Commerce and reported issues with functionality and support, many users have found it to be a valuable tool that simplifies web fulfillment and improves their overall sales processes.

Helpful tool for managing inventory across multiple platforms: Several users have found Solid Commerce to be a helpful tool for recording a large number of products and managing inventory across multiple pages and marketplaces.

Easy integration with e-commerce platforms: Many reviewers appreciated the easy integration of Solid Commerce with various e-commerce platforms, allowing them to seamlessly work with their existing systems.

User-friendly interface and compatibility with industry players: The user interface of Solid Commerce has been praised by users for its ease of use, making it simple to navigate through different features. Additionally, reviewers have highlighted the compatibility of Solid Commerce with key players in the industry, further enhancing its usefulness.

Integration Challenges: Some users have expressed difficulty integrating external tools like ShipWorks and ShipStation, as well as their DMS. Additionally, they faced issues with uploading files using Excel, which became unreliable. These integration and file upload challenges have led to a lack of reliable automation and communication for some users.

Lack of Key Features: Several reviewers have mentioned that the software is missing important features. One key feature that has been highlighted is the ability to create a purchase order for suppliers, which currently has to be done through spreadsheets. Although it's acknowledged that the company may be working on this feature, its absence has caused inconvenience for some users.

Poor Customer Support: Many users have expressed dissatisfaction with the level of support provided by Solid Commerce. They have mentioned difficulties in getting assistance from customer support, leading to a lack of understanding about the software's purposes and uses. Some users even claimed that major functionality issues went unanswered for seven days or more, causing frustration and hindering their business operations.

Based on user reviews, there are several recommendations for using Solid Commerce:

  1. It is important to have a SKU system in place before using Solid Commerce. This helps with efficient inventory and fulfillment management across multiple marketplaces.

  2. Instead of relying solely on growth advisors, users recommend seeking support answers independently. This allows for quicker problem-solving and a more self-sufficient approach.

  3. Users suggest visiting the online product support desk as a starting point for problem-solving. This resource provides helpful information and guidance.

Some users recommend trying Solid Commerce if you sell on multiple marketplaces and want easy inventory and fulfillment management. However, others strongly advise against using it due to software errors that almost caused significant harm to their business and reputation. Some find Solid Commerce expensive and not worth the price, opting to switch to alternative solutions like Stitch labs and Shipstation with minimal inventory mishaps.

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Solid Commerce is a online tool used for multi-service e-commerce sales. Only our e-commerce and warehouse team used it. This tool allowed our business to grow from just selling on ebay to also selling on Amazon, Amazon PRIME, Walmart and BigCommerce. It had many limitations but at the time of use, it also allowed for great growth in e-commerce.
  • It did allow for multi-channel promotion of the same set of SKUs. It diminished qty on all marketplaces when there was a sale on one.
  • It allowed for multiple skus to change price.
  • It allowed for SKU segmentation and multiple attribute tagging.
  • When their company was smaller and more customer service driven, there was a lot of creative thinking to create sales growth.
  • As their company grew and our e-commerce department grew, Solid Commerce lacked in customer service.
  • At one point we could see a high turnover rate of Solid Commerce employees, leading to a disconnect for customers.
  • We had a hard time functioning with other external tools like ShipWorks, ShipStation, our DMS, even uploading using excel files became unreliable.
  • We ended our relationship with Solid Commerce less then a year ago because we could not rely on their automation and communication. They knew this for months before we decided to terminate the relationship.
Solid Commerce may be helpful for small businesses that want to reach from one marketplace to become multi-channel based. However, I would recommend short contracts, long trial periods, request a teammate with 2+ years experience at the company and don't be afraid to communicate your needs. I do feel there is a place for the company in the marketplace, it is less expensive than most, it has a lot of benefits in segmentation and pricing needs, but it can lack in reliability and is not as reactive to customers for an e-commerce market.
  • They helped us grow significantly from a small e-comm business to almost triple our size in four years.
  • They led us to know where our breaking points are in a same day service oriented environment.
  • They have great segmentation of SKUs and different pricing options of SKUs.
  • They did have some creative thinkers to help their customers but I wouldn't know if they are still there.
ChannelAdvisor is a step up in building our e-commerce business. They have met our communication and customer service needs. They work with our other tools like e-Desk and ShipStation reliably. However, that step up comes with additional costs. ChannelAdvisor is an investment that is higher then Solid Commerce. However, we are about 10 months in and not once have we lost connection with ShipStation or not been able to print pick tickets.
Return to navigation