Rapport has pros and cons
Pros
- Being able to have an unlimited number of message templates (others do not)
- Linking text/email/phone communications directly into the patient's chart in Avimark
- Appointment confirmations and reminders
Cons
- Text messaging dashboard
- Text character limits
- Layout / design
Most Important Features
- Appointment confirmations
- Appointment reminders
- Texting links to forms
Return on Investment
- Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
- Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
- Slightly cheaper than previous client communication system
Alternatives Considered
Cornerstone Practice Management Software and eVetPractice
Other Software Used
AVImark, Centricity Clinical Archive, Deputy, Microsoft 365 (formerly Office 365), Google Analytics