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Solutionreach

Solutionreach

Overview

What is Solutionreach?

Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.

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Recent Reviews

TrustRadius Insights

Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and …
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Solutionreach A+

10 out of 10
May 01, 2018
Incentivized
We use Solutionreach mostly for automated outreach. It sends reminders and confirms appointments for our dental practice and has saved us …
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Greatest PRM Ever

10 out of 10
April 25, 2018
We are absolutely thrilled with Solutionreach (SR); from SR Schedule, SR Conversations, and the recall feature, the newsletters. You name …
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Seeeee my Review :)

10 out of 10
April 25, 2018
We use it here at our dental office. We are a private practice and so its only being used here in the office. A big thing is it frees up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Product Details

What is Solutionreach?

Solutionreach Video

As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy. Save time and generate revenue, with automated recall from Solutionreach!

Solutionreach Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(23)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.

Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.

While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.

Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.

Attribute Ratings

Reviews

(1-19 of 19)
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Score 1 out of 10
Vetted Review
Verified User
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
Score 1 out of 10
Vetted Review
Verified User
I would not recommend this company to anyone. You can spend up to 1 hour on hold to try and reach someone in support call center, who then can't assist you with the problem and you can not get past this call center and no one for the mainland support calls back to resolve the issue.
May 01, 2018

Solutionreach A+

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Solutionreach is perfect for offices and businesses that are tired of making phone call after phone call to set up appointments and remind patients of their appointments. Solutionreach takes care of all of this for you automatically. They also offer text messaging which is a huge benefit and also saves a lot of time.
Debra Reiner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Solutionreach is perfect for any office that confirms appointments, or just wants to be able to communicate with their patients easier and HIPPA compliant. Even if you don't confirm appointments, wouldn't it be great for your patients to be able to communicate with your office more easily?
April 26, 2018

The best of the best!

Latisha Gilbert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
In my opinion Solutionreach is well suited to any office that deals with the public on a daily basis and has to process appointments or recalls. I can only assume it would be less appropriate to an office that does not handle appointments on a daily basis. This program has saved our office so much time it is hard to see a negative for someone else.
Elise Bugh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Solutionreach has allowed us to cut our no-show percentage in half. Also, we have been able to recall patients who haven't been into our office in 5 or more years thanks to the recall system in place. Those two things have generated a lot of revenue for our office that would have otherwise been lost.
April 25, 2018

Seeeee my Review :)

Score 10 out of 10
Vetted Review
Verified User
They are just an overall great company. Their employees are amazing, the customer service is phenomenal. There isn't anything bad I have to say about them. They just keep improving day by day and releasing amazing products and new software. I am super happy to have found this company and have them be a part of our practice.
Score 10 out of 10
Vetted Review
Verified User
If you are looking to take tasks off of your secretarial staff that can be handled in the automated world this is the program for you. When the software system you already have will run reports and give you the information needed to reach out to your patients why not use this added software system to take it one step further and reach out to those patients for you?
Score 10 out of 10
Vetted Review
Verified User
Solutionreach Cconversations is a great feature for our pediatric dental office. We manage busy parents that don't always have time to call us on the phone to confirm or change their child's appointment. This feature allows them to send us a message at any point of the day to let us know what is going on.
Dominique Marisie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I can't imagine a setting that Solutionreach would not be helpful. There are some additional features that may not be necessary for all offices (we don't use SR Huddle because our office is so small), but the basics are fantastic!
Score 9 out of 10
Vetted Review
Verified User
Appointment reminders are extremely helpful. Our patients receive a text message or phone message reminding them of their appointment which has cut down our no show rate very quickly. It also is helpful for outreach to specific campaigns or populations we'd like to outreach to. It's seamless and integrated, and just works.
Addison Robbins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I believe it is only available for medical offices, but it is the perfect solution for communicating with patients. It makes my work day so much easier and removes some of the stress. If I were to change offices, I would have to recommend that they use SolutionReach because I have grown to love it that much!
Kathi Newman, FACMPE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In any office that must keep a close relationship with patients and or clients. May not work for smaller offices and some specialties.

I really like how you can reach your customers through email, text, or call.... always a way to reach out to them!
Aurora Linehan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Solutionreach has brought us additional income by having continuous communication with our patients for upcoming appointments, missed appointments and follow up care. The down side is that it is pretty costly and they cater to many areas of interest versus (for us) just dental.
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