Skip to main content
TrustRadius
Solutionreach

Solutionreach

Overview

What is Solutionreach?

Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.

Read more
Recent Reviews

TrustRadius Insights

Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and …
Continue reading

Solutionreach A+

10 out of 10
May 01, 2018
Incentivized
We use Solutionreach mostly for automated outreach. It sends reminders and confirms appointments for our dental practice and has saved us …
Continue reading

Greatest PRM Ever

10 out of 10
April 25, 2018
We are absolutely thrilled with Solutionreach (SR); from SR Schedule, SR Conversations, and the recall feature, the newsletters. You name …
Continue reading

Seeeee my Review :)

10 out of 10
April 25, 2018
We use it here at our dental office. We are a private practice and so its only being used here in the office. A big thing is it frees up …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Product Details

What is Solutionreach?

Solutionreach Video

As a savvy office manager, you can leverage reminders that are personal, targeted, and automated to keep your schedule full and your patients healthy. Save time and generate revenue, with automated recall from Solutionreach!

Solutionreach Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(23)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Solutionreach has had a significant impact on office efficiency and time management, resulting in cost savings and streamlined recall and notification processes. Users have reported that the software is highly customizable and easy to use, allowing for effortless appointment confirmation without phone calls. This feature has not only reduced no-show rates but also increased office visits. The ability to customize reminders in Spanish and edit message content has been particularly valuable. In addition, Solutionreach provides a range of features such as online scheduling, two-way texting, webinars, blogs, and an education center to keep users informed and educated.

Dental and healthcare organizations have found Solutionreach to be a valuable tool in solving time management issues. The software's text and call notifications have proven to be particularly useful in improving patient visit retention, communication efficiency, and overall organization. By automating appointment reminders, material notifications, and facilitating easy patient communication, Solutionreach saves a significant amount of time and effort for users. It also offers valuable services and products that benefit medical offices in terms of patient engagement, appointment management, marketing strategies, and patient satisfaction.

While the product has received positive feedback for the value it brings to dental practices by keeping schedules full and confirmed, reducing no-shows and cancellations, engaging with patients, and streamlining operations to save time. Some users have expressed frustration with the lack of support from the company. Despite this drawback, Solutionreach is still highly valued by staff members and considered an invaluable tool in their daily clinic operations. Overall, Solutionreach offers an effective solution for improving office efficiency, enhancing patient engagement, and optimizing time management for dental practices and healthcare organizations alike.

Users frequently recommend utilizing Solutionreach's patient communication features fully, such as two-way texting, reminders, and recall. They also suggest taking advantage of the training videos and services like Conversations. Additionally, users recommend reaching out to Solutionreach's help desk for assistance and issue resolution. Overall, Solutionreach is highly recommended for its helpful features, ease of use, and excellent customer service. Many users highlight Solutionreach's great customer service as a key recommendation that sets it apart from other options in the market.

Attribute Ratings

Reviews

(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
We engaged this company to provide auto reminder texts for patient appointments and we are able to text patients in a HIPAA compliant manner. This is used by our entire company. At first look it appears they have a lot of great options to offer practices to assist with good communication, but their follow up and follow through is extremely poor. Once you speak with a sales person from that point forward it is impossible to to reach anyone further to ask questions or express concerns. It has become impossible to reach anyone in support. If you use the on- line request for support we have yet to actually receive any return support contact via that route. If you call their support number listed on their website, you get an off shore answering service that promises someone will call back from support to assist. NO CALLS HAVE BEEN RECEIVED BACK. This is been an ongoing problem since we have started with them and has only become increasing difficult. We have now tried for over 1 month with almost a daily reach out to them without any assistance back. There is no point of contact for a company to use. If you do speak with anyone they are not allowed to give out their information/contact to be able reach back to fully complete whatever the problem is. If you try and contact back a sales person again you will never receive a call back. They must know how poorly their implementations are or that there is no ongoing support to access. I would NOT recommend this company at all as they do not fulfill what they offer, and there is no support to assist with problems that we have often encountered.
May 01, 2018

Solutionreach A+

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Solutionreach mostly for automated outreach. It sends reminders and confirms appointments for our dental practice and has saved us so much time in phone use, which has freed our time up to spend with patients in the office. Their customer service has also been very helpful any time we have needed something additional.
April 30, 2018

Best decision we made

Score 10 out of 10
Vetted Review
Verified User
We joined Solutionreach after looking for a way to reduce our downtime on the phones making confirmation/appointment reminder calls. It has been very successful. The added addition of Conversations (a way of texting patients) has only added value to all of this. Our patients appreciate receiving clear emails/texts as a form of communication. Wouldn't go without it!


Score 10 out of 10
Vetted Review
Verified User
Incentivized
My staff says this is the most valuable tool they have at their disposal. We cannot emphasize enough how much we love this product. There have been times when we have relied so much on Solutionreach (SR) that we cannot think what it would be like without it.
Debra Reiner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Solutionreach in our front office, although I am the primary user because I am the scheduling coordinator. Solutionreach has helped us communicate with our patients in a way we never did or could before. Patients like the ease of confirming their appointments without the inconvenience of having to answer a phone call...and we have the convenience of knowing their appointment is confirmed without taking up our time or the patient's time with an unnecessary phone call.
April 26, 2018

The best of the best!

Latisha Gilbert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our office started using Solutionreach (SR) in 2013 after using two other products that were advertised to do what SR does. One did not last the trial period and the next we did sign up with; however, we were able to get out of our contract due to the fact they were unable to deliver on all of the promised services. Since we have been with SR it has made a HUGE impact on the efficiency and time management in our office, not to mention cut costs for us when it comes to purchasing postcards, stamps, and employee time to process each recall or notification needed.

Score 9 out of 10
Vetted Review
Verified User
We use Solutionreach every single day in every aspect of our dental practice! If it weren't for the automated text, email and call reminders, it would take a lot more time to keep the schedule full and confirmed. It has helped cut down our no-shows and cancellations significantly! Then, in those times that we do have a cancellation or change in the schedule, SR offers the ability to send a mass text to overdue patients letting them know we have some time available. By using SR, we are not only connecting and keeping our current patients happy, but we are also able to catch those patients that are falling through the cracks, and wow our incoming new patients with the ability to do things other offices can't.
Elise Bugh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Solutionreach helps us engage with our patients, manage appointments, generate reviews and keep our patients up-to-date with what is going on in our practice. We use Solutionreach throughout the whole office. The front desk using Solutionreach to confirm appointments, send patient recall messages, and process appointment requests. The optical [department] uses Soltuionreach to notify patients that their glasses or contacts are ready for pick up. The administrative staff uses Solutionreach to manage our online presence, send out newsletters, gather and respond to reviews. The automation of certain tasks has been invaluable to our private practice and our small staff. We save hours each day not having to make calls to our patients. The ability to text our patients, and chat with them over text has been amazing. It really has helped us stay relevant to this new generation of patients who do practically everything through their smartphones.
Sumer Page | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it daily and dozens of times during each workday! It is used by the whole clinic/organization. It solves many of our time management issues. The text and call notifications are alone worth it. We do not have to spend hours a day on the phone calling patients for various reasons. It keeps us up to date and organized. It also allows us to reach out to our patients as a group or groups within groups for varieties of communication purposes.
April 25, 2018

Greatest PRM Ever

Amy Pelak | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are absolutely thrilled with Solutionreach (SR); from SR Schedule, SR Conversations, and the recall feature, the newsletters. You name it and it has made our practice run so much more smoothly and has also been such a time saver.
April 25, 2018

Seeeee my Review :)

Score 10 out of 10
Vetted Review
Verified User
We use it here at our dental office. We are a private practice and so its only being used here in the office. A big thing is it frees up our time since Solutionreach does a lot of the confirmations for us; we are able to reach patients through the newsletters and much more.
Score 10 out of 10
Vetted Review
Verified User
We are currently using Solutionreach across our whole organization. It has helped us with the always present problem in the Dental/Healthcare field of unfilled and no show appointment times. We have been able to add about $3,000.00 to our production just this year so far alone using the simple automated systems on Solutionreach.
Score 10 out of 10
Vetted Review
Verified User
At our pediatric dentist office, 2/6 employees use Solutionreach (the two ladies that are in charge of the front office area). It helps us by confirming appointments for us instead of us calling each and every patient.
Dominique Marisie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Solutionreach (SR) is our main source of communication between our office and our patients. We do not use it within the office to communicate with each other, but we use the appointment reminders, Conversations (texting) with patients, Smart Reviews, and Newsletters. We send out a weekly newsletter as well as specialty ones when there is a change/new announcement within the office. It has helped us increase patient visit retention by reminding patients of their appointments, giving them an easier way to reschedule in advance, giving them the opportunity to text us for changes/appts/heads up and allows us to alert the patients of updates efficiently. We have seen wonderful improvements in our relationship with our patients and we are making their lives easier as well as our own.
Score 9 out of 10
Vetted Review
Verified User
We use Solutionreach to do appointment reminders, along with also reaching out to specific populations for outreach into our clinic. Our no-show rates have dropped since we started using it and we are getting more and more people into our office. It was easy to implement and just works.
Addison Robbins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our whole office uses Solutionreach. Let me tell you, it saves so much time and effort!! From automated text message appointment reminders to informing patients that their materials have arrived. It is THE BEST! It makes communicating with patients easier than ever before. I am so impressed with the software, not to mention their customer service. Awesome all around!
Kathi Newman, FACMPE | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I was first introduced to Solution Reach at a previous pediatric office I managed when the company was only about 5 years old. When I came to the office I currently employed with, I could see the need for the services that Solution Reach offers and brought them on board here. They have implemented many new lines of service and products that medical offices can certainly benefit from.
Our patient engagement has greatly improved with appointment reminder calls, which has resulted in a lower no show percentage, group messages to target a population of patients, newsletters with important office and pediatric medicine information, location of patient population to help with marketing strategies, and feedback to us from patient satisfaction surveys.
Aurora Linehan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Great resource to benefit businesses, as well as, patients. They have options to change reminders to Spanish and edit exactly what goes out via text or email. Very customizable and effortless. There is an online scheduler, conversations (two-way texting - even to non-patients) a community, webinars, and blogs so you always know what you're doing and can educate yourself if not. These also provide an education center to learn more about the software. Surveys are given to help improve their side of it too.
Return to navigation