Solvvy

High Cost: Some users have found the cost of Solvvy to be difficult to justify, especially for growing brands. Several reviewers have expressed concern about the high pricing and how it affects their ROI. Clunky UI: The UI is clunky and not intuitive, with minimal auto-save features throughout, making it difficult to make changes quickly. Multiple users have reported issues with the interface being cumbersome and hard to navigate. Sparse Documentation: Self-support resources and documentation are sparse and difficult to find, with some dependency on Solvvy to set up initial workflows and branding. Many reviewers have expressed frustration at the lack of comprehensive documentation available for using Solvvy effectively.

Users recommend using Solvvy with a solid knowledge base to alleviate support contacts and improve the user knowledge base. They also suggest considering the cost and having a decent knowledge base in place before implementing Solvvy. Users highly recommend giving Solvvy a test run and utilizing reporting and training tools to enhance the Solvvy helpdesk. Another common recommendation is to consider Solvvy as a deflection tool for customer support teams, as it is simple to deploy and has accurate AI. Users also highlight the importance of considering the return on investment and ensuring a decent knowledge base is in place before purchasing Solvvy. It is suggested that Solvvy can be deployed on any CRM and that the team is helpful in setting up advanced features. Users highly recommend giving Solvvy a try to automate some of the services a company provides, such as deferring over 50% of incoming requests online through structured workflows and matching knowledgebase articles to customer questions. Additionally, users recommend involving engineering and web development if there are multiple integrations with chat tools, knowledge base, or products. The Solvvy team is praised for being great to work with and providing knowledgeable content. Overall, users recommend Solvvy as a great tool for customer support teams to increase self-service rates, reduce support contacts, save time and money, improve the user experience, and maintain and improve the knowledge base.