Name: Sonetel
Author: Sonetel

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### Live Chat Features
Some users appreciate the ease of activation, cost-effectiveness, and excellent customer support provided by Sonetel's live chat features. However, others have encountered occasional issues with the chat plugin, connectivity problems with websites, and the absence of a live chat option for immediate issue resolution. This mixed feedback suggests that while Sonetel's live chat features offer valuable benefits, there are areas that could be improved to enhance user experience and functionality.

### Phone and Virtual Numbers
User feedback on Sonetel's phone and virtual numbers is varied, with some highlighting its usefulness for international business expansion, while others express concerns about call handling and service quality. While users appreciate the ease of selecting numbers and the platform's user-friendly interface, there are reported issues with sending messages from toll-free numbers and automatic messages after missed calls. Additionally, some users have encountered challenges with incoming calls on the web app and call forwarding to the correct numbers. Despite these drawbacks, Sonetel's phone and virtual numbers feature offers a cost-effective solution with multiple configuration options, allowing businesses to create a professional image and scale operations efficiently.

### Call Management
Opinions on Sonetel's call management functionality vary among users. While some praise the reliability and ease of setup for both incoming and outbound calls, others express concerns about glitches in call forwarding and issues with receiving calls on the web app. The ability to receive calls from international numbers while traveling is highlighted as a significant benefit by some users. However, there are complaints about the service deteriorating over time, with mentions of unprofessional call quality and dissatisfaction with customer service. Despite mixed reviews, Sonetel's call management capabilities seem to be a point of contention among its users.

### Customer Support and Service
Users generally praise Sonetel for its exceptional customer support and service capabilities. The majority of reviewers highlight the prompt and knowledgeable assistance provided by Sonetel's customer service agents, with specific mentions of individuals like Shazia and Ayush who went above and beyond to address customer queries and concerns. However, there are a few instances where customers express dissatisfaction with the lack of certain features like MMS text message support and the inability to reach customer service through chat during the current COVID-19 situation. Despite these minor drawbacks, the overall consensus leans towards positive experiences with Sonetel's customer support, emphasizing its effectiveness in resolving issues and providing personalized assistance to users.

### International and Local Presence
Users appreciate Sonetel's ability to provide local numbers in various countries, enabling them to establish a presence without the need for physical offices. The convenience of having international numbers for global offices is highlighted, along with the ease of connecting international employees through virtual lines. While some users mention challenges with address requirements in certain countries, overall, the service's affordability and flexibility in facilitating international and local connections are well-received.

Sonetel is positioned as a comprehensive communication solution designed specifically for entrepreneurs, small business owners, freelancers, and startups. According to the vendor, Sonetel enables businesses of various sizes to have their own business phone numbers, make international calls, utilize voice response menus, receive voicemail transcripts, and generate AI meeting minutes. This versatile product caters to a wide range of professions and industries, including e-commerce businesses, service-based industries, and solopreneurs looking to enhance their professional image and streamline their communication processes.

## Key Features

**Business Phone Numbers for Entrepreneurs**: According to the vendor, Sonetel allows entrepreneurs to have their own business number in any city or country, potentially boosting trust and sales on their websites. The vendor states that prices start at $1.79 per month, and incoming calls can be easily forwarded to a mobile number or any other desired destination.

**Make calls**: The vendor claims that Sonetel enables users to make calls to any landline or mobile worldwide using their dedicated apps. Paid plans, starting at $9.95 per month, include free calls to over 40 countries. Additionally, users can choose to display their Sonetel phone number to the person they are calling, potentially enhancing their professional image.

**Voice response**: The vendor suggests that Sonetel can enhance the professionalism of a business with voice response menus. According to the vendor, users can answer calls with customized menus such as "For sales, press one..." and redirect callers based on their choices, potentially ensuring efficient call handling. This feature is included in Premium and Business plans, which start at $9.95 per month.

**Voicemail Transcript with AI Summary**: According to the vendor, Sonetel provides voicemail transcript and AI summary features to save time and quickly understand voicemails. The vendor claims that this feature provides accurate transcriptions and summaries of key points, potentially making it easier to prioritize and respond to important messages. The vendor states that this feature is available as part of the Premium and Business plans, starting at $9.95 per month.

**AI Meeting Minutes**: The vendor claims that Sonetel's AI-powered feature can generate comprehensive meeting minutes from audio or video recordings. The minutes are said to include a summary, agreements, suggestions, and action items, potentially streamlining post-meeting processes. According to the vendor, transcriptions are also available if needed. Plans for this feature start at $9.95 per month.

**Call recording**: According to the vendor, Sonetel allows businesses to centralize call recording. The vendor states that users can record inbound, outbound, or all calls for quality assurance, training purposes, or legal compliance. The vendor claims that call recordings can be easily managed, downloaded, and deleted as needed. This feature is included in the Premium and Business plans, starting at $9.95 per month.

**SMS**: According to the vendor, Sonetel enables users to receive SMS messages directly to their email inbox, potentially simplifying communication and ensuring prompt responses. The vendor states that this feature is available for both mobile and US numbers, providing flexibility for businesses.

**Customer and Team Communications App**: Sonetel offers a free app that, according to the vendor, allows businesses to handle their entire communication needs. The vendor suggests that this app can streamline communication processes, saving valuable time and effort by managing customer interactions and facilitating team collaboration.

**AI Services**: The vendor claims that Sonetel's AI services go beyond communication solutions. According to the vendor, businesses can leverage AI to increase productivity and efficiency in various aspects of their operations, including generating accurate meeting minutes, blog writing assistance, and suggested answers.

**SIP-Trunking Services**: The vendor claims to provide affordable and high-quality SIP-trunking services for call centers, potentially ensuring seamless and reliable communication for customer support teams.

**Communications API**: According to the vendor, developers can integrate Sonetel services into their own applications using the Communications API. This integration is said to enable customized communication solutions tailored to specific business needs.

**Cloud IVR Service**: The vendor claims to offer a cloud IVR service for businesses in need of simple voice response services. According to the vendor, this service provides an efficient and professional way to handle inbound calls.

Quick and Excellent Customer Support: Users have praised the quick and excellent assistance provided by the support team at Sonetel. They appreciate that staff members take the time to personally verify cell numbers and even call back after a disconnected call, demonstrating a high level of customer service.

Essential Business Tool with Great Features: Many users consider Sonetel to be an essential tool for their business. They highlight its best chat and business integration features, as well as the ease of team invitation and scalability from small to big businesses. This shows that Sonetel provides valuable features that meet the needs of different types of businesses.

Professional Appearance and Communication: Users value how Sonetel helps them create a professional appearance with customers. They mention that most companies do not care to resolve issues or communicate effectively, but they find Sonetel different in this regard. This indicates that Sonetel enables businesses to enhance their communication and build positive customer relationships.

Issues with SMS Verification: Several users have reported difficulties with SMS verification on Sonetel. While it is acknowledged that this may be due to individual carrier issues, some users have expressed frustration with the process.

Inconsistent Call Notification: Some users have mentioned that call notification does not always work properly on Sonetel. This inconsistency can be a source of inconvenience and missed calls for these users.

Limitations in Line Requirements: A limitation of Sonetel is that certain lines require addresses in specific countries. This can be problematic for virtual workers or businesses with a global presence, as it restricts their ability to use those lines effectively.

Sonetel has proven to be a valuable tool for businesses and individuals alike, offering a range of use cases that address various communication needs. With dedicated toll-free phone numbers, customers can easily reach the right team members based on their country, improving accessibility and customer satisfaction. Additionally, Sonetel provides virtual numbers for any area code needed, making it convenient for businesses to comply with requirements that necessitate a local phone number.

For businesses looking to expand globally, Sonetel's ability to provide international numbers for offices across the world is highly beneficial. This feature allows companies to establish a global presence and cater to customers in countries where they may not have physical representation yet. Moreover, the integration of website chat and the option to designate it for different team members enhances communication efficiency and ensures prompt customer support.

Sonetel also offers seamless communication solutions for individuals who are frequently on the move. Users have found it valuable for receiving calls from US recruiters while abroad, enabling them to stay connected without any hassle. Additionally, by connecting office phones to international employees, Sonetel improves connectivity within organizations and facilitates effective collaboration among team members across different locations.

The cost-effectiveness of Sonetel's virtual lines has been widely appreciated, as it allows businesses to establish a worldwide presence without incurring the high running costs associated with physical lines. Furthermore, the premium account offers features such as caller ID and customizable voicemail messages, enhancing professionalism and communication efficiency.

Sonetel serves as a reliable backup solution for virtual calling, providing peace of mind for users who rely heavily on remote communication. The ability to receive calls from anywhere in the world has significantly improved accessibility and ensured uninterrupted connectivity. For users in India looking for an affordable and easy way to make calls to the US, Sonetel has proven to be a preferable alternative.

In addition to its business applications, Sonetel also caters to personal communication needs. Users have found value in connecting with listeners and fans, enhancing engagement and communication. Furthermore, Sonetel's call conferences enable employee discussions and facilitate business inquiries, eliminating the need for personal cell phones. Some users have even replaced traditional email services with Sonetel, finding it to be a more dynamic and engaging communication channel.

Overall, Sonetel has received positive feedback from users who have found value in its array of use cases spanning global business communication, remote work, personal engagement, and cost-effective calling solutions.

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Genesys Cloud CX 2 - Digital + Voice

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Sonetel

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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What is Sonetel?