Sophos Email

Sophos Email

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Score 7.0 out of 100
Sophos Email


Recent Reviews

Sophos Email

10 out of 10
December 07, 2021
We use Sophos Email as our main Antispam, which is very useful to us and stops emails from bad origin, additionally, it gives us an alert …
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Security ensured

6 out of 10
June 06, 2021
In the quest to add an additional level of security, we integrated Sophos Email's functionality into our existing platform to further …
Continue reading

Popular Features

View all 7 features

Management Tools (15)


Anti-malware (15)


Threat Detection (14)


Cusomizability (15)


Reviewer Pros & Cons

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What is Sophos Email?

Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Secure Email Gateway


Product Details

What is Sophos Email?

Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.

Sophos Email Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo


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Frequently Asked Questions

What is Sophos Email?

Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.

What is Sophos Email's best feature?

Reviewers rate Data Loss Protection highest, with a score of 8.5.

Who uses Sophos Email?

The most common users of Sophos Email are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings




(1-18 of 18)
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Score 1 out of 10
Vetted Review
Verified User
Review Source
Sophos Central is currently deployed for endpoint protection, phishing training, and as an email gateway solution for filtering inbound and outbound emails. This product pre-dates my time with our current company but the experience and product performance has been very poor.
  • Nothing
  • Rules processing does not perform impersonation filtering properly. For example, if the email gets classified as spam the impersonation rule is not processed against it. This means your users will release these quarantined emails to their inboxes. Impersonation rules should be a top-level rule.
  • The product boasts it has AI and advanced processing but regularly lets credential harvesting emails through constantly. URL filtering does not block them and when they are reported it takes up to an hour to block the malicious URL in the filtering. This is too slow since users typically are clicking on these links in emails within minutes
  • Support is nonchalant with no sense of urgency. They don't follow simple requests for contact hours and will reach out to you hours after your day has ended. Support engineers agree with you that the product fails to meet standards and think this is an ok thing.
  • Emails will get rejected by unknown filters and require research to be done against logs by Sophos support. This is absurd, if an email is blocked it should not require a support ticket for investigating
  • The processing of rules is inconsistent. The same email from the same email address and same IP address is classified as SPAM for some and allowed for others
Sophos email gateway is not suitable as an email gateway product. Support is lackluster, the product is inconsistent in how it handles emails and allows far more malicious emails to be delivered than it should. I would not recommend this product to anyone. We are considering legal action against Sophos for failure to deliver a warrantable product as it relates to the email gateway specifically.
Support is slow to respond. They call back outside of normal business hours despite clearly being advised when they should call. They try to BS you that the platform is working properly although there is hard evidence to the contrary. Once you get to senior level of support they agree that the product is incapable of performing properly in its current iteration.
December 07, 2021

Sophos Email

Score 10 out of 10
Vetted Review
Review Source
We use Sophos Email as our main Antispam, which is very useful to us and stops emails from bad origin, additionally, it gives us an alert when it does not let an email pass due to security.
  • Stops emails of dubious origin
  • Alerts on held emails
  • Has quarantine
  • Cloud-based solution
  • Integration with Synchronized Security
I recommend Sophos Email, as it does not need a physical server, but is based on the cloud, the administration is simple and easy to use, the tool is very good and helps to identify malicious emails.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Currently used as our email gateway for all inbound and outbound traffic.
  • Great at blocking malicious emails
  • Time of click rewrite
  • VIP email management
  • Better at blocking emails from SAAS products company has SFPs for
  • Abilities to remove email from user blacklist
  • UI of interface
Very good as an email gateway. UI isn't the best. Has the same features as other email gateway products.
Support is ok but could be better. Have had a few tickets with slow turn around time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have Sophos Email protecting the entire company. This product helps us to filter malicious emails and create very specific rules. Also, the integrated DLP has allowed us to have compliance with regulations such as PCI-DSS. The cloud console allows great flexibility when managing and making agile changes that the business requires.
  • The integration of the mail with the Data Leak Prevention module is really easy, convenient and timely.
  • The fact of combining typical forms of protection, such as blacklists, sender's reputation with advanced machine learning capabilities, with static content analysis and execution of attached files, allows us to trust the product more and more.
  • The cloud console allows you to have all the email information at the reach of a cell phone or tablet, allowing administration in a simple way and from anywhere.
  • Sometimes the spam email is suddenly eliminated, without going to a quarantine, this prevents an administrator from reviewing and being the one who has the last word on the good or bad of the email.
This email protection product can help you especially when you have an email service, such as office 365 or Google. I believe this because we managed to separate email management from antispam management.
Although it is applicable when you have mail on premises, I think it makes more sense to use a local tool there. This will allow you to receive onpremise mail from the start.
In general, the support is good, fast and timely, however, on some occasions, they respond that they do not have solution options.
Score 9 out of 10
Vetted Review
Verified User
Review Source
All organizations have email filtering and product protection..We have 200 mailboxes in 365 and some on-premise as well.
  • Ease of use and management for admins
  • Flexible policies
  • Malware and virus screening
  • Better support for internal emails (within our domain)
  • Notifications for quarantined messages
Good product for organizations with small IT teams. Very easy deployment and management
for more complex solutions. We are missing some ability to maintain filtering policies with specific rules
The 1 time we contacted support we got a timely response, although eventually the problem was solved by our local IT and not by Sophos support. The support rep was very helpful and continued to follow up on us to make sure the issue was resolved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sophos Email is being used by the whole organization. It helps the organization to protect HIPPA and other PII information inside the email by encrypting that email even if it was not encrypted originally. It notifies users which emails were quarantined and delivers those emails to their mailbox with a simple click. Sophos Email does a great job at blocking emails with phishing and malware content.
  • Blocks malware and phishing
  • Automatic encryption of outgoing email
  • Easy to manage
  • Easy to migrate to
  • Simple integration with Office365
  • Option to block emails originating from countries
  • Option to quarantine instead of blocking certain domains (for example or
It is well suited for all businesses, but in particular any business that may contain or share any sensitive data by adding that extra level of assurance that information will not be shared in clear text by accident. The additional phishing feature allows businesses to set up phishing campaigns internally to train staff on avoiding phishing email and not click on email links.
Sophos support was very helpful at the original setup and whenever we needed additional help.
June 06, 2021

Security ensured

Score 6 out of 10
Vetted Review
Verified User
Review Source
In the quest to add an additional level of security, we integrated Sophos Email's functionality into our existing platform to further protect our business emails from threats, phishing, data losses, and other email security breaches.
  • Keeping the organization safe from email related threats
  • Prevention of Malwares and spams
  • Data breaches
  • Central management
  • Root cause analysis for threats
  • Graphical [dashboards]
[A common] situation [is when] top-level executives, who are susceptible to email threats, [...] do not take the necessary precautions when accessing their email and thus posing threats to the organization.
Strong layer of email security
Patrick Disney | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have roughly 25 email domains across the company and we have them all routed through Sophos Email Gateway.
  • Monitors and protects inbound/outbound emails very well.
  • Policies are flexible and easy to manage.
  • Works well with Office 365.
  • Dashboard layout is nice and informative.
  • Reporting could be more granular, it's the most glaring weakness of the product.
  • The ability to drill down into data from the dashboard would be very helpful for reporting as well.
  • Reverse AD sync so when active directory users are removed, they are removed from Sophos as well would be helpful.
It's well suited in our environment of multiple email domains. The ability to add banners showing that emails came from outside the organization is extremely helpful to our users. The control of policies and settings is very easy to manage and it has been fairly easy to implement in our Office 365 environment.

I can't think of a scenario where Sophos Email would not be appropriate if you're looking for a solid, well-built, and well-performing spam filter/email gateway.
We've had to make a couple of support calls for assistance with the product and with setting it up to work with Office 365. Each call was handled promptly and the techs handled our issues quickly and efficiently.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sophos Email is used by our company as an email gateway that helps us be protected against phishing attacks and SPAM in terms [of] business problems, I would say that the issue could be summarized to the fact that before deploying the solution, we used to received hundred of SPAM emails which are very embarrassing.
  • Minimizing SPAM emails
  • Protection against Phishing attacks
  • Protection of Office 365
  • I'm not sure but I think that Sophos Email is not compatible with some email platforms such as ZEBRA
  • Third part ranking
  • The email awareness component is not part of Sophos Email and should be ordered separately
Sophos Email is well suited to customers who have Microsoft Office 365 because the solution helps with one single license to secure O365 from spam, phishing and advanced threats ; Moreover Sophos Email has a very easy and intuitive management console ; and this without forgetting the fact that it ensures a very good email scanning and sandbox analysis.
[I am] giving this rating because the solution helped us to protect our data and especially to ensure to our patients that their information [is] secured and there is no chance that it could be stolen by hackers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Sophos Email across the whole organization, in order to protect all the email accounts of our employees.
  • Protecting from Ransomware
  • Filtering the spams
  • Customizing all the policies
  • N/A
  • N/A
  • N/A
The Sophos Email is well suited for daily office use.
For now, I didn't request any support.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Sophos Email as a cloud email security solution to help us on our daily work, and [using] this [to] simplify it through an easy-to-use single management console.

This solution helps us to protect our sensitive information, and our people, from unwanted and malicious email threats with the latest artificial intelligence technology.

Actually, today’s email threats move fast, and malicious files look more and more like benign files. Growing businesses need predictive email security – defeating today’s threats with an eye on tomorrow; hence our action to purchase a solution that could help to minimize the risk of data loss.
  • Stop ransomware.
  • Block stealth attacks.
  • Trust the inbox.
  • Protect sensitive data.
  • Email encryption.
  • To give both on premise and cloud deployment.
  • To be adaptive for some additional email sources.
  • Better third party position.
  • More references.
Sophos Email is one of the most well-established security vendors. They have our product technologies under one roof and offer a stable partnership with the channel.

Moreover, Email security is an essential component of Sophos's comprehensive product portfolio. They have a full team of email security specialists focused on protecting customers from email-borne threats.

Plus, Synchronized Security takes Sophos Email beyond the benefit of unified management in Sophos Central. Creating new ways to connect email security with other Sophos products – such as Endpoint and Phish Threat – to respond to risks inside your organization.
Each time we're contacting Sophos Email Support we are getting a very quick answer and when it is urgent the local team can even do an escalation in such way to handle the situation in urgency; once done, we are called the same day, sometimes the same hour to see how to help us unblock our issue and find a way out.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Sophos is one of the vendors we use internally for email protection and other email services. Sophos Secure Email Gateways allowed us to address encryption issues, prevent scams, malware and phishing. Unfortunately, despite "drills" and test spam emails, there are still people that don't think before they click which causing serious security risks for the individual and our company.
  • Intuitive adoption, setup, and daily use
  • Dashboard is king
  • Email policy consolidation
  • Licensing
  • Continuous improvement on the inbound email categorization (lessen false alarms)
  • RegEx learning curve
It's being used as THE email security software in our company. I have to say this is better than the previous one that we had (Symantec) as it does not clog up resources in the local outlook client that we have which in turn degrades the user experience. Before, more often than not, every time we access a shared mailbox or navigate under the multitude of sub folders, it was a given that outlook would freeze up.
David Orellana | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sophos Secure Email Gateways, helped us to address encryption issues as well preventing phishing, scams, and malware. Adoption, setup, and use are very intuitive. The dashboard is easy to navigate. Also it helped the IT department to consolidate all the email policies in one console--we have better visibility of what is going on and the areas that we need to focus on. One of the features that we liked was VIP users, which helps to protect those important mailboxes from spoofing.
  • Encryption
  • User management
  • Easy-to-use console
  • They way they manage the licenses
  • AD Sync Integration doesn't allow us to select multiple OUs
It is well suited for any type of company (small, medium, or large) that is looking to secure their email services.
Score 8 out of 10
Vetted Review
Verified User
Review Source
As a company that provides software to hospitals and other medical facilities, security is extremely important to us. We use the Sophos Secure Email Gateways to filter all mail going to and from our organization. It is used to reduce spam, phishing attacks, and other annoying or malicious behavior in our organization. We use this across our entire organization in conjunction with Google G Suite software, including Gmail.
  • Filters spam emails and keeps our inboxes clean, even keeps our spam folders in Gmail clear.
  • Filters phishing emails that can be dangerous to our team's security.
  • Sometimes it will filter emails that are not spam, and should not be considered spam.
  • I have seen systems that handle mislabeled spam email better, in how they can be accessed by the end user.
Overall, we chose and continue to use Sophos Secure Email Gateways due to its effectiveness. I would recommend that existing Sophos users add this as an option in their account, as it is easy to manage for existing users. But, any IT pro who is looking for solid email security, this is a good product to use.
I have always found the answers I have needed in the documentation or online, and have not needed to contact Sophos Secure Email Gateways' support team. This, I think, bodes well for how their software is easy to use and has good documentation when you cannot find what you need in the basic interface.
Derek Schroeder | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Sophos is one of the many vendors we utilize and offer to clients for Antispam/Outbound Encryption, and other email services. The Secure Email Gateway provides mail services both inbound and outbound, including scanning and filtering/quarantining in both directions. The service also provides an attachment scoring and testing feature to test against threats before delivering potentially bad email to end users.
  • Inbound email, scanning and filtering of email.
  • Outbound email scanning, as well as encryption for secure transfer.
  • The attachment scanning and sandboxing of files to test danger level.
  • Other vendors services are a bit more streamlined for end users and their quarantine digests.
  • Administration does not allow for quite as many settings as other vendors.
Sophos holds its own with similar vendors for email protection. It has all of the standard features needed, and work well enough. Sophos protects against malware, as well as crypto loaded packages with attachment scanning. Any size company can get involved with Sophos, as they are competitively priced to similar vendors.
Stephen Wittmaak | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Currently, it is implemented company-wide on both campuses.
  • Scans emails.
  • Blocks phishing scams.
  • Checks email links for vulnerabilities.
  • Keeps track of all traffic and data whether personal or business.
  • Affects email templates when testing.
  • Obscures true links in emails with redirects.
Sophos is suiting for, in a sense, locking down the email systems for its user-base and giving control back to the admins.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The Sophos Secure Email Gateways is being used across the bank to address the email encryption purposes as well as for anti-spam and phishing; together with those we also employ the e-mail sandboxing feature. The product is also being customized to provide a workflow of sending certain encrypted emails.
  • We could customize it to have a certain level of workflow. We manage to enforce certain email (based on key-phrases) to be quarantined before send it to the recipient. And the email needs to be approved (manually) before being released.
  • For certain type (using regex) of email, we will encrypt it if it's sent outside our organization domain.
  • Scalable
  • Out of the box workflow approval of emails before being sent to recipients is a plus
  • Using regex needs a certain expertise
  • In regards to DLP, why not add context based and content based
If trying to ensure the email is secure from a certain degree of threats like spam, ransomware and even phishing attacks than Sophos Secure Email Gateway is the answer. In our organization, it's been implemented and none of the security incidents related to those attacks that rooted from email is reported. And Sophos Secure Email Gateway has one of the best email encryption methods we found on the market.
Juan Carlos Sanchez Pignalosa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Sophos Secure Email Gateway is protecting us and our customers, against huge threats like Ransomware (with effective rate) that travel mainly via email attachments. Its deployment is easy and its configuration is even easier. Let's keep in mind that the main protection against common threats is email protection. With Sophos Virus Definitions, the protection is higher than expected.
  • Easy deployment.
  • Excellent pre and post support service.
  • Good rate of threat detection
  • Graphic interface smoothness, a little bit hard to find advanced features.
  • Logs details and preview.
  • Support channel configuration for advanced support requirements.
[Sophos Secure Email Gateways is well suited:] Whenever you have any internal email system to protect against viruses and spam. Advanced Data protection for your organization to be protected against data theft (via Email DLP). Encryption requirements for financial areas, where they need to share encrypted information across third parties.