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Clear and Easy-to-Navigate Interface: The product's clear and easy-to-navigate interface has received praise from many users. They have …
Overview
What is Sophos Email?
Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.
Recent Reviews
Popular Features
- Anti-malware (19)3.737%
- Threat Detection (18)3.535%
- Customizability (19)3.535%
- Management Tools (19)3.434%
Reviewer Pros & Cons
Director of Information Technology
Plaza Hotel and Casino (Hospitality, 501-1000 employees)
Pricing
N/A
Unavailable
What is Sophos Email?
Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Tech Details
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What is Sophos Email?
Sophos Email Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Sophos Email is presented as Predictive Cloud Email Security Powered by Artificial Intelligence designed to block spam and malware, as well as protect employees and block phishing attempts.
Reviewers rate End-to-End Encryption highest, with a score of 7.8.
The most common users of Sophos Email are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(47)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Clear and Easy-to-Navigate Interface: The product's clear and easy-to-navigate interface has received praise from many users. They have found it simple to understand and use, allowing them to quickly access the features they need.
Effective Email Scanning and Filtering Capabilities: Reviewers have mentioned that the product's inbound and outbound email scanning and filtering capabilities are highly effective. They appreciate how it stops emails of dubious origin and provides alerts on held emails, minimizing spam emails and protecting against phishing attacks.
Reliable Protection with Customization Options: Users have stated that the product provides reliable protection against various threats. They appreciate how end users can easily understand warnings and manage quarantined items. The ability to customize workflows, such as manually approving certain emails before release or automatically applying encryption for external messages, has been well-received.
Limited administration settings: Some users have mentioned that the administration of the product has fewer settings compared to other vendors, which may limit their ability to customize and fine-tune the product according to their specific needs.
Integration limitations: Several users have expressed concerns about the integration capabilities of the product. They feel that certain features such as AD Sync Integration and Synchronized Security Reporting could be improved to provide more flexibility and granularity. For example, they suggest allowing the selection of multiple OUs in AD Sync Integration and enabling reverse AD sync to remove users from Sophos when they are removed from Active Directory.
Lack of advanced features visibility: A number of reviewers have found it a bit challenging to locate advanced features within the product's interface. While they appreciate its smooth graphic interface, some users feel that more guidance or tips integrated into the user interface would be helpful in discovering and utilizing these advanced functionalities effectively.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 23, 2022
Sophos Email Gateway - Nightmare Experience
Score 1 out of 10
Vetted Review
Verified User
Sophos Central is currently deployed for endpoint protection, phishing training, and as an email gateway solution for filtering inbound and outbound emails. This product pre-dates my time with our current company but the experience and product performance has been very poor.
- Nothing
- Rules processing does not perform impersonation filtering properly. For example, if the email gets classified as spam the impersonation rule is not processed against it. This means your users will release these quarantined emails to their inboxes. Impersonation rules should be a top-level rule.
- The product boasts it has AI and advanced processing but regularly lets credential harvesting emails through constantly. URL filtering does not block them and when they are reported it takes up to an hour to block the malicious URL in the filtering. This is too slow since users typically are clicking on these links in emails within minutes
- Support is nonchalant with no sense of urgency. They don't follow simple requests for contact hours and will reach out to you hours after your day has ended. Support engineers agree with you that the product fails to meet standards and think this is an ok thing.
- Emails will get rejected by unknown filters and require research to be done against logs by Sophos support. This is absurd, if an email is blocked it should not require a support ticket for investigating
- The processing of rules is inconsistent. The same email from the same email address and same IP address is classified as SPAM for some and allowed for others
- None
21.666666666666664%
2.2
- Makes IT look bad as too many phishing and social engineering emails are allowed to be delivered. This has greatly reduced the confidence in IT from an SLT perspective doing nearly irreparable harm to our reputation as a department.
- The amount of time spent trying to tune this platform to get it to perform has been excessive and has yielded no success. We still have very inconsistent handling of emails.
I was not part of selecting Sophos for this organization. I would recommend a full POC before landing on this as your decision. Some things that you should test for are targeted credential harvesting sites, impersonation rules processing, and general consistency in the processing of SPAM, BULK, Malicious emails. I have had past experience with all three of the aforementioned platforms and all 3 greatly outperform Sophos in every aspect.
500
All facets of the business use the email gateway
3
We have IT Security, IT Infrastructure and IT Engineers using this product.
- Block phishing emails
- Block malicious attachments
- Block spam and unwanted emails
- There are no ways to really be innovative with this product as it is not very granular in its control capabilities
- We have tried tuning this platform excessively 100's of hours now spent and it does not deliver reliable the core promise of what an email gateway should deliver
- We are replacing this platform as it has failed to achieve its core value
Yes, we are entitled to premium support. However, I am unsure of what premium implies to Sophos. I have waited 4 weeks now for the sales team to get a call with me after senior engineers have agreed that the product is failing to deliver on its core promises.
Yes
No the bug still exists months after bringing it to their attention. The bug is in the way that the impersonation rules are being applied last. This has caused emails to be classified as spam that are really social engineering attempts from bad actors. Because the bad actor is impersonating SLT members and other senior leaders within the company and these get classified as spam users are able to release impersonated emails to their imbox and engage in dialog with bad actors attempting to socially engineer them. This is absolutely unacceptable and has resulted in elevation of attacks. We are constantly chasing bad emails as if there are no rules in place at all.
There is no time that Sophos support has been helpful in resolving issues. They provide only excuses and agreement with how poorly designed the solution is.
January 01, 2021
One console to manage all
Sophos Secure Email Gateways, helped us to address encryption issues as well preventing phishing, scams, and malware. Adoption, setup, and use are very intuitive. The dashboard is easy to navigate. Also it helped the IT department to consolidate all the email policies in one console--we have better visibility of what is going on and the areas that we need to focus on. One of the features that we liked was VIP users, which helps to protect those important mailboxes from spoofing.
- Encryption
- User management
- Easy-to-use console
- They way they manage the licenses
- AD Sync Integration doesn't allow us to select multiple OUs
87.14285714285714%
8.7
- It has minimized the risk posed by CryptoLocker
- Fewer tickets on spam-related issues
We had tried Broadcom (formerly Message Labs). It lacks encryption, and the customer service and invoices were terrible. The console was outdated and not easy to navigate. We were limited to a few options and very basic options when it came to troubleshooting or managing users. For us it wasn't cost effective to keep this product, so we decided to switch.
3
They are IT support and management.
3
The people are from helpdesk and network infrastructure.
- Encryption
- Spam
- Malware
- More self-management from the end user, fewer tickets on spam-related issues
- Encrypting sensitive emails
Yes
Sophos UTM, Broadcom Message Labs
- Product Features
- Product Usability
- Prior Experience with the Product
We had successes implementing others Sophos products, such as Antivirus, encryption, and UTM, so it was natural to consolidate those products on one console.
Implementing this sooner, so we could see the benefit early on. It would also allow us to minimize ticket during this COVID pandemic since we have to support remote clients a lot.