Sophos Intercept X

Sophos Intercept-X is well suited for any environment big or small. There is even a home version that is free that I highly recommend for anyone at home. If you are looking for endpoint protection that is centrally managed, catches everything, and has many features this is the product for you.

Sophos Intercept X is well suited for ensuring endpoints are secure from viruses, ransomeware, exploites and data loss prevention. Our Post COVID world requires many of our users to still work remotely. Some work in public spaces and unsecure networks. Having Sophos Intercept X helps ensure our company resources are safe and our users are not exposed to malicious software.

Sophos Intercept X is great for any organization to have a standard level of security applied to the end users' machines. We have remote employees, and they often attempt to download software to better accomplish their daily task; there has been a time when Sophos Intercept X has notified me or the IT director and offered to auto-remediate the issue by removing the software.

Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.

Sophos Intercept X is what I would consider the premier antivirus, anti-malware, anti-ransomware software on the market today. It is easy to stand up and deploy thanks to the management side being in the cloud - there's just a small download that can be deployed via script to any computer on your domain. It scales easily from small businesses all the way up to large enterprises and comes in at a cost-effective price point for anyone along that spectrum.

Support has been somewhat helpful, though it is usually easier to just Google what you need. Like most tech companies, it is hard to find a phone number and most things drive you towards a FAQ. Additionally, the help center in the admin console isn't that fantastic. The upside is that because the product is as steady and solid as it is, I haven't needed to use support much.

This is the best product for deployment in areas with limited connectivity. This is not the best for deployment in environments where active software development allows risky behavior.

Sophos is one of the few vendors to provide access to their developers in order to troubleshoot.

It is well suited for organizations that need a fast, easy solution to protect their end points and servers. Our organization has around 1,000 end points and it works for us.

I have not had to call in for several years, but when I did it was not the greatest experience. I remember having to jump through lots of hoops before I got a knowledgeable engineer on the phone to help. I don't know if that has improved since then.

I believe it is the best-integrated solution for ransomware protection for the price point. This makes it suitable for small, medium, or large businesses. The endpoint bundle, including the intercept x, has a very competitive price, and may be cheaper than solutions that offer less. Security is a very important aspect of running a business today, and having something you can count on brings peace of mind.

1. We had an issue in the beginning with installing the software in our POS devices, and the support service was fast to respond and help us figure out the correct way of doing the deployment.
2. They have also helped us when the time came to renew, but the new licenses had not arrived, so that we would remain protected in the time being.
3. One time we patched the firmware and it had a bug, and the support team came out with a new patch the next day that fixed everything.

So far, we have been very pleased.

Sophos Intercept X is well suited for small businesses with a lot of data like doctors, dentists, lawyers, etc.

Support is efficient, easy, and fast to respond and assist.

I cannot see a scenario where it is not well-suited. It stacks up against the competitors for all industries, small/medium/large. The price is also not outrageous when compared to competitors.

Nothing is perfect so it won’t get a 10, but it has continued to save us when we need it, so it gets a 9.

Small/Medium businesses that are email heavy can rest easy knowing they're getting great value product with extremely good protection. It catches a wide range of ransomware variants.

Large businesses with a large number of devices may struggle, as there's a lot of detail captured with individual threats and troubleshooting is often time consuming.

Their blog is excellent and any issues are clearly and quickly posted on to their website. Support is available from directly within the cloud portal and response times are excellent. Can't complain at all! I often receive calls to check in (even though we are a small charity) and update us on upcoming product enhancements. Free trials available from within the cloudportal are also a godsend!

If a company has compliancy requirements for reporting security breaches, Sophos Intercept-X has some nice reporting capabilities. It's usually easy to find the root cause and it shows the process for cleaning up the threat.

We've only had to use support a few times and it's satisfactory, but could be better with response times and overall expertise with first-line support.

It works just as well as any other modern antivirus and it has a really nice web console that I find easy to use. I like the fact that the built-in OOTB stuff that you start with is really secure and pretty much complete right OOTB, so it's easy to get going fast. But I do not like that the sales and implementation staff did not make it clear that end users would no longer be able to write to USB or floppy (even when the operation that they want to do does not violate the DLP policy or the peripheral device policy in Sophos Intercept X) unless we turn off secure boot in the UEFI of each PC. That's something that has to be done manually on each PC and it's a pain. It makes sense that users can't drag data from a network share to a USB to write, that is not a secure operation, and I like that, but users should be able to copy and paste documents (that they own) from a folder on their own local PC to a USB stick without having to have someone from IT change their boot settings in their UEFI/BIOS. It's only doable for us because we have very few people that need to be able to transport files on physical media.

Sophos Intercept X support has been good but they didn't always give me the answer that I wanted. The product's secure boot limitation surprised us. But the support staff themselves are very good and they thoroughly answered all of my questions on the few occasions that I asked for support.

Sophos works well in smaller organizations where the number of assets to be protected can be managed. If assets are not higher-end technology/memory, Sophos will "slow down" the asset with its scanning and detecting. There are, however, global settings to "tune" the product and disable scanning from files, folders, and processes that are known to be good. This does greatly alleviate utilization problems.

The customer support for Sophos has not been satisfactory from day one. I have managed the product on my own for over 900 assets, manually fixing over 200 assets where several Sophos services have become corrupted and figuring out fixes on my own for this common issue. The online support always wanted logs from their Diagnostic Utility, but that was not possible as it was corrupted on the asset. I have only had the "dedicated" support rep reach out once in nearly 2 years to see how things were going. This is a great product, however, customer support needs great improvement.

It is a great product. Excellent as an antivirus solution, does a great job (so far) as an EDR and the best is that the version we have also acts as a web filter, which is difficult to be circumvented by the user (by using VPNs etc.). Highly recommended and when you add all the features, actually cost-effective.

We have been using Sophos AV for the past 5 years, we love it and it is light on the work stations. Once Intercept X launched we purchased only for our workstation a week later we got hit twice with 2 different users and it was fantastic, no data was lost, the laptops got disconnected from the network, the team managed to clean the infection and no data was lost. a year later we deploy it on the server after testing the effect on the server performance and functionality (which has a light effect on the performance). 6 months later one of our physician's accounts was hacked and the hackers tried to deploy Phobos ransomware and were unsuccessful and it also blocked the network access.

We are very pleased with Intercept X it was an investment worth every penny.

I like it in our environment. 2e paired it with Sophos Intercept X for added protection where it detects unusual changes and rollback from changes that threats have made. All the information is on the same interface as well easy to use and deploy. Not sure what scenario it would not be able to be used in.

Had to contact 2 times but was able to get my issues resolved within a manner of minutes with the support team.

Sophos is particularly well suited to small engineering teams where a minimum amount of training is required and ongoing monitoring is simple and easy to conduct. The interface is intuitive (sometimes a little cluttered), easy to use and easy to quickly identify any potential issues and vulnerabilities that may be detected. When you have detected an issue, isolation and/or cleanup of the device is very simple with just a few mouse clicks and false positives are kept to a minimum

It`s ideal for small to big IT shops where a trained individual can pretty much oversee the endpoint health and get real-time data on their security posture.
Due to its centralized management nature and immense visibility into endpoints well-being, it requires constant monitoring and timely reaction (like any other security tool) which can be a daunting task if not done regularly as it easily piles up into thousands of action items that could take days/weeks to complete. With more visibility comes more responsibility of-course.

We use it everywhere, including mixed environments / Mac and Linux deployments. Where it may not be well suited is for extremely budget-conscious customers who are not willing to adopt the whole solution stack - that said, you get what you pay for and Sophos is cost competitive against other solutions.

Sophos has been great for our Medium-sized company and has allowed us to focus on other tasks instead of worrying about security.

I think this software has a place at both large and small organizations. It is easily able to be scaled to any number of clients. It is great if you want to employ centralized management of your security software. It is great in scenarios where the IT staff simply does not have the time to troubleshoot software that should just work. I cannot think of a scenario where this software would not be beneficial!

It is ranked highly by Gartner for a reason, the cost and performance are great. They stay up to date with virus engines. Every company really should have anti-virus even Mac computers. We run Sophos on sensitive computers too because it is not hard on the CPU and is pretty silent when its working well

It's well suited for mainly small and midsized organizations concerned about protecting their computers and other resources from everyday threats such as malware, viruses and ransomware attacks.

Sophos Endpoint Protection is great for smaller and midsize companies. It offers well-rounded protection capabilities while also being user-friendly enough that small and medium companies can easily adopt and maintain it while offering a great overview of your devices. For larger enterprises, integrating with a directory seems to be essential to allow for reconciliation of user accounts.