November 14, 2019
Score 8 out of 10
We have thousands of clients, so we need to have a solution for tax compliance solutions. Sovos integrates determination, e-invoicing compliance and tax reporting to help us maintain up-to-date compliance. It seamlessly connects with our CRM and ERP systems.
- Easy to set up.
- Easy to use.
- Integrates seamlessly with various CRM and ERP systems.
- The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
- The UI could be improved.
- The sync does not always happen instantly and sometime can take up to 24 hours.
In our case, sales and use tax are a must-have. With the recent change and continuous change in tax law, companies find it harder to comply with tax without a system. In our case, managing thousands of customers with thousands of tax codes - city tax, state tax, zone tax - proves to be a challenge. We need a system to minimize any exposure with federal and state tax law, and certainly protect us from an audit.
Read Thanh T. Nguyen, MBA's full review
For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.