Sparkcentral (discontinued)

Sparkcentral has an extremely dedicated customer service team The platform UX is brilliant Reports are very detailed & easy to export The system is stable more than 98% of the time Queue management is extremely easy They need to work on a mobile app / making the website mobile friendly The ability to add more social media channels is essential

Sparkcentral is great for real-time customer service situations e.g. Twitter Q&A sessions. I would like to see Sparkcentral offer more tools that can integrate with marketing initiatives.

Sparkcentral as a whole is a great care tool. The knowledge base update was a great addition. A unified queue is something our team is eagerly awaiting.

Regardless if your needs are in engagement, monitoring, or customer service, Sparkcentral handles it very well. More importantly, if there is something you are unsatisfied with they are always working to make improvements.

Sparkcentral is great for a team that wants to engage with customers. It's not necessarily a listening or analytics tool, but it supports customer service very well.

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock!

Spearkcentral is a fantastic social care tool and does well in any industry.

Sparkcentral is appropriate for engaging and monitoring, as well as reporting on the two. It is not good for scheduling as of right now.

Sparkcentral is for companies with social customer support teams. It keeps you organized and helps you to efficiently respond to customers.

Sparkcentral would be well suited for anyone needing to manage and execute excellent customer service and technical support. It would be less appropriate for basic, day-to-day Twitter publishing.

I think it is user-friendly, so it's great for basic CRM functionality.

I would highly recommend Sparkcentral to any social media manager or marketing manager who is serious about social media servicing and looking to improve their customer relationship management. I would not recommend the tool to very small companies who receive less than 10 requests per day as there are other tools available out there for very small accounts.

Don't use it for social media data and big data, use it for the goal it has been built for: fast and efficient customer service.

Sparkcentral really shines in a team environment - its workflow features make it ideal for true collaboration. It is currently limited to Twitter and Facebook, so companies who provide customer support on other channels may need additional tools.

I would recommend Sparkcentral to any company that has multiple employees handling social media customer support. It is ideal for keeping inquiries organized, tracking engagement and multitasking. I do not see how Sparkcentral would be particularly useful to an individual or to a company with a single person handling all social media.

It works best for a brand that receives a heavy volume of mentions, along with a company that manages multiple accounts with multiple people.