Name: How does Hudson's Bay drive employee engagement in order to deliver exceptional customer experiences
Uploaded: 2018-05-22T07:43:49.000Z
Duration: 3 min 7 s
Description: Watch North America's oldest company, Hudson's Bay, use Speakap for engaging with employees to deliver exceptional customer experiences.

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### Internal Communications
Users across various reviews generally praise Speakap for its impact on internal communications within companies. The platform is commended for its user-friendly interface and ability to facilitate interactions among different target audiences. However, some users express concerns about the cost associated with Speakap, noting that it may not be perceived as a necessary communication tool by all employees. Despite this, Speakap's support in addressing adoption challenges and providing strategies has been highlighted positively. Additionally, users appreciate the platform's chat function for easy interaction among employees, enhancing overall communication within the business.

### Team Collaboration
Users generally praise Speakap for its ability to enhance team collaboration and communication among team members. The platform facilitates seamless communication between headquarters and field teams, bridging the gap that often exists in such settings. Users appreciate the ease with which they can connect with all employees in the organization, ensuring that information is effectively disseminated to the right individuals without causing information overload for others. Speakap's team collaboration features have been instrumental in boosting employee engagement, fostering a sense of unity among team members, and ultimately contributing to the overall success of the organization.

### Messaging and Chat Tools
Users seem to have varied opinions on Speakap's messaging and chat tools functionality. While some appreciate the ease of use and the ability to set up structures aligned with organizational hierarchy, others express concerns about the lack of typing options and suggest improvements to the user interface. The platform's role in enhancing company-wide communication is acknowledged, with users highlighting the convenience of interacting with colleagues and staying updated on news and events. Despite some reservations, Speakap's messaging and chat tools appear to play a significant role in facilitating internal communication and collaboration within organizations.

### Information Sharing
Users unanimously agree that Speakap excels in facilitating effective and frequent information exchange among team members. The platform's ability to provide a centralized hub for all HR information and company matters is highly praised. While some users initially found it challenging to introduce this new way of informing employees, the consensus is that Speakap's information sharing capabilities have significantly improved communication within the team. Additionally, the platform's feature to create numerous project groups and enable easy interaction among users is highlighted as a valuable asset for sharing information efficiently.

### News and Updates Distribution
User feedback on Speakap's news and updates distribution features varies widely. While some users appreciate the platform as the best interactive tool for sharing news and updates with their teams, others express concerns about the challenges they face in searching for specific updates due to frequent postings. Additionally, there are suggestions for improvements such as enhancing event options, editing capabilities for updates, and adding more features to user profiles. Despite the mixed opinions, Speakap's news and updates distribution functionality seems to play a significant role in facilitating communication and information sharing within organizations.

### Personalization and Branding
Users appreciate Speakap's personal platform that mirrors the branding of larger organizations, making it easy to engage with employees and convey the company's identity effectively. The software's user-friendly interface and customization options for profiles and content structures align well with organizational hierarchies, enhancing the overall user experience. The ability to incorporate company-specific branding elements has been highlighted as a key factor in driving user engagement and adoption of the platform.

### Integration and Implementation
Users generally agree that Speakap's integration and implementation capabilities are a strong point. The platform's ease of integration with existing systems and the straightforward implementation process have been highlighted as key advantages by reviewers. While some users have experienced minor hiccups with integrations, the overall consensus is that Speakap provides a user-friendly and efficient solution for connecting with remote workers and facilitating communication across organizational boundaries. The support received during testing, implementation, and launch phases has also been commended for its responsiveness and effectiveness in addressing any integration-related issues that may arise.

### Mobile Communication
Users appreciate Speakap's mobile communication features for their ability to enhance engagement and facilitate quick and easy communication with remote workers. While some users have noted minor issues with certain features on the mobile app, such as challenges with liking posts, overall, the platform's mobile integration and functionality have been well-received. Speakap's efforts to address concerns, such as the availability of certain features for Android users, demonstrate a commitment to improving the mobile experience for all users.

Cons:

1. Bugs and inconsistencies in Android version: Some users have experienced bugs and inconsistencies in the Android version of Speakap, which has affected their user experience. These issues include app crashes, empty screens, and occasional device compatibility problems.
2. System technical limitations: Users feel that there are system technical limitations on the platform, which restrict certain functionalities and features they would like to access. For example, some users have mentioned difficulties in locating specific fleets assigned to pilots and finding certain features within Jetstream.
3. Limited customization options: Some users find it difficult to personalize the software according to their preferences, as there are not many features available for customization. They express a desire for more options in events, editing capabilities in updates, extra features in profiles, and a customizable start screen.

Ease of Use: Users consistently praised Speakap for its ease of use and user-friendly interface. Many users mentioned that it does not require complex technical setup and can be used by individuals without extensive computer knowledge.

Customer Support: Numerous reviewers appreciated the excellent customer service provided by Speakap. They mentioned that questions and problems were quickly addressed, and they praised the helpfulness and responsiveness of the Speakap team.

Effective Communication: Users found Speakap to be an effective tool for improving communication within their organizations. They highlighted its ability to keep employees connected, facilitate discussions, and enable immediate reach to all employees. Some users even mentioned that it has changed the way their company does internal communications.


Speakap is a communication platform that solves the problem of poor or lacking communication within organizations. Users have found that the app improves communication and collaboration by allowing for efficient mass messaging and easy sharing of information with specific groups and team members. It eliminates the need for company emails, improving communication and interpersonal relationships among teammates. This has led to better information exchange, increased productivity, and improved efficiency within companies.

One of the key use cases of Speakap is bridging the gap between headquarters and field teams. Users have reported that the platform fosters teamwork and improves company pride, employee retention, and overall success. It allows for unlimited communication channels and live chat, promoting employee engagement and a sense of community. By providing an environment where new employees can easily access information and training, Speakap also helps in their onboarding process.

Users appreciate the support and responsiveness of the Speakap team. They listen to suggestions and work with users to solve problems, making the app more user-friendly and effective. The platform enhances workforce connectivity, increases employee engagement, deepens knowledge of the business, and helps manage employee expectations.

Speakap also facilitates bottom-up communication and provides a platform for fast information-spreading and knowledge-sharing within team projects and across different organizational groups. It integrates with other HR platforms for internal communication, event planning, scheduling, and document storage. The lightweight app and push notifications allow for instantaneous contact, document management, and records of conversation.

Overall, Speakap is used by large-scale organizations across various industries to improve communication company-wide, foster teamwork, enhance employee engagement, promote knowledge sharing, streamline processes, and create a sense of community within the organization.

Microsoft Viva (including the former Ally, or Ally.io) is a Strategic Goal-Planning & Execution Management software that enables businesses like Slack, Remitly, Plaid, Teleperformance and UrbanClap to operate with the organizational alignment, agility, focus and transparency they need to match the fast pace needs of their evolving markets. Ally.io became a Microsoft brand after the October 2021 acquisition.

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Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

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The goal of Employee Engagement Software is to develop and nurture positive affect towards the company and the brand among the rank and file. To achieve that employee engagement software typically provides a means of recognizing and possibly rewarding employee achievement and model behavior, and also survey tools to capture sentiment.

Called pulse surveys, these surveys can be delivered rapidly and at fairly frequent intervals to capture changing morale or to amplify awareness of issues particular to employee performance. Conducting research in this fashion is far more likely to capture and provide useful information about issues affecting performance and morale than annual reviews or surveys.

Employee Engagement

Likelihood to Recommend

Luxury cosmetics brand Rituals is renowned for its high levels of customer service. So how does a company keep employees in 27 countries up-to-date on all the latest company news and the ever-changing range of products? Employees from the head office in Amsterdam and stores in New York explains more…

How did Rituals empower its employees to be brand ambassadors? (short version)

Watch North America's oldest company, Hudson's Bay, use Speakap for engaging with employees to deliver exceptional customer experiences.

How does Hudson's Bay drive employee engagement in order to deliver exceptional customer experiences

Hudson's Bay may be centuries old but it is also an entirely modern enterprise and knows that retail today is about offering a total customer experience. At Hudson's Bay, they don't see making a purchase as just a simple transaction; the purpose of the department store is to provide a lasting memory for every customer.

Read the full case study: https://bit.ly/39gQTGm

Business Development Executive

Speakap 2020-12-31 10:27:13

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We used Speakap to communicate with each other on different projects and to update the team on new initiative. We also used it as a way to have instantaneous contact, document management, and records of conversation. We also wrote custom apps for ourselves and clients to use.

Speakap uses a lightweight app and push notifications to get updates across a variety of groups, subgroups, and individuals. 
Not only did we use it internally, but we also used it with clients and worked with large scale organization within retail to have a clear stream of communication between our team and organization.

Communication
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Higher employee morale
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