Name: SpeechVox IVR
Price: 5000 USD
Author: Manam Infotech

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Twilio

Aircall

MyOperator

AudioCodes Voca Conversational Interaction Center

AudioCodes

BigmOuth

Talking Technology International

Blueworx IVA

Waterfield Technologies

CallDaddy

Calldaddy

Dialics

Klodyme

IVRy

InterpreXer

Phonologies

MiAgent

Avertra

SpeechVox IVR, developed by Manam Infotech Pvt. Ltd., is a speech recognition IVR system designed to enhance the performance of interactive voice response systems. According to the vendor, this next-generation solution replaces touch-tone IVRs with advanced speech recognition capabilities, allowing callers to interact with the system using natural speech. SpeechVox IVR is targeted at small, medium, and large enterprises in various industries, including banking and financial services, healthcare, retail and e-commerce, telecommunications, and travel and hospitality.

## Key Features

**Intelligent Speech Recognition**: According to the vendor, SpeechVox IVR utilizes advanced speech recognition technology to understand and interpret spoken language, enabling callers to interact naturally with the system. It is claimed to accurately recognize various accents, dialects, and languages.

**Behavior Recognition**: SpeechVox IVR incorporates behavior recognition capabilities to analyze caller behavior and adapt the IVR system accordingly. According to the vendor, by monitoring user behavior, the IVR can dynamically adjust prompts, menu options, and routing to provide a personalized and efficient customer experience.

**Artificial Intelligence**: Equipped with artificial intelligence algorithms, SpeechVox IVR continuously learns and improves over time. According to the vendor, it leverages machine learning techniques to enhance its performance, accuracy, and understanding of caller intent.

**Multi-Protocol Support**: SpeechVox IVR is compatible with a wide range of telecom protocols, including E1, T1, SIP, Analog, and SS7, allowing it to seamlessly integrate into existing telecommunication infrastructure without significant modifications, as claimed by the vendor.

**Natural Language Understanding**: According to the vendor, SpeechVox IVR is designed to understand and interpret natural language input. It can process complex queries, extract relevant information, and provide appropriate responses based on the caller's intent.

**Dynamic Prompting**: SpeechVox IVR dynamically generates prompts and menu options based on caller context and previous interactions. According to the vendor, this feature aims to reduce caller frustration, eliminate unnecessary options, and provide a more streamlined and personalized experience.

**Voice Biometrics**: The IVR system incorporates voice biometrics technology to authenticate callers based on their unique voice characteristics, as claimed by the vendor. This is said to enhance security and eliminate the need for traditional authentication methods such as PINs or passwords.

**Integration with CRM Systems**: SpeechVox IVR seamlessly integrates with Customer Relationship Management (CRM) systems to access and update customer information in real-time, according to the vendor. This integration enables personalized interactions, improved call routing, and efficient handling of customer inquiries.

**Call Analytics and Reporting**: The IVR system provides comprehensive call analytics and reporting capabilities. According to the vendor, it captures data on call volumes, duration, outcomes, and caller behavior, allowing organizations to gain insights and make data-driven decisions for process improvement.

**Self-Service Capabilities**: SpeechVox IVR empowers callers to perform self-service tasks such as balance inquiries, account updates, and appointment scheduling, as stated by the vendor. This is said to reduce the need for agent intervention, improve efficiency, and enhance the overall customer experience.

Basic

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

Twilio SendGrid Email API

Twilio Flex (Contact Center)

Twilio Conversations

Twilio Authy

Programmable Wireless

WhatsApp Business API

Elastic SIP Trunking

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Essentials

Professional

Custom

SpeechVox IVR

Interactive Voice Response (IVR)

Manam Infotech

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Interactive Voice Response (IVR) Systems

SpeechVox IVR

Overview

What is SpeechVox IVR?