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Reviews (1-8 of 8)
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January 21, 2021
Salesforce Org documentation is the life-blood of an organization. It's what helps keep them moving forward, as staffing changes happen. But there’s a reason why many Salesforce Orgs lack good (and/or current) documentation - it’s always been a challenge to create documentation that’s easily accessible where and when it's needed, and it has always been a struggle simply to keep that documentation relevant, up-to-date & meaningful as changes to processes, etc., take place.
Spekit solves the documentation challenge by making its creation so easy, it’s almost like they can read my mind! And with in-browser support, that documentation is right at the user's fingertips, no matter where they are - in Salesforce, in an email, or any browser-based application!
Spekit solves the documentation challenge by making its creation so easy, it’s almost like they can read my mind! And with in-browser support, that documentation is right at the user's fingertips, no matter where they are - in Salesforce, in an email, or any browser-based application!
- Spekit is quick and easy to install and start using.
- Spekit's customer support is second to none.
- Spekit offers a lot of flexibility for users to customize for particular situations.
- Spekit is a small company, that's growing rapidly...for some companies that tends to cause issues like slow responses to emails, roadmaps of future product enhancements that don't meet customer needs, etc. - but this does not seem to be the case with Spekit. They really care about their customers' success.
February 17, 2021
Spekit is embedded in our internal enterprise platform and is used across the entire entire organization. Spekit helps with ongoing training and helpful reminders of system processes, nomenclature, and best practices. It aims to solve the ongoing business problem of keeping employees up to date when new system features are released over time.
- In-app speks (similar to tool tips) that link to more detailed instructions when necessary
- Robust topic library
- Ability to share speks with colleagues
- The speks sometimes get in the way or are difficult to close out
February 13, 2021
My company rolled out Spekit as a tool to help train the organization on our new ERP software. Before the ERP, we had numerous platforms used in different ways depending on the teams utilizing them. Our company is made up of roughly 150 people across three offices, so individual training wasn't an option. The rollout of the ERP was also scheduled during COVID, so all training and communication was handled virtually. Luckily the Operations team managing the implementation of the new software utilized Spekit as a training guide to better educate individuals on the ins and outs of the new tool.
- Centralized hub of information.
- Updated design makes me feel like I'm using a tool from this century.
- Easy search functionality: I can easily find the topic I'm looking for using a few keywords.
- I experienced some bugs with the Chrome extension.
Our company uses Spekit company wide and it has been an absolute life saver. Whenever I have a question I no longer need to email anyone I just look it up on Spekit first and we have step by step instructions to guide us.
- Very organized.
- Can easily find speks.
- Clear instructions.
- Sometimes it doesn't lock in place even when you lock it.
- It can get in the way of your work, so it would be nice if when you opened it split the screen.
January 21, 2021
Currently Spekit is being used by our marketing department. It helps us make a single source of truth for word tracks and email templates for our existing and incoming Sales Development Representatives to follow when reaching out to customers and using our tools that we use daily.
- Stores information.
- Helps keep spekit slides organized.
- Search bar allows for easy finding of a specific spekit.
- It would be nice if it was more laid out like a "tree" for finding each spekit.
We deployed Spekit for the use of our front line phone representatives. It replaced an aging and cumbersome resource hub utilized by the entire organization. Search results were often outdated, incorrect, irrelevant, and too numerous to effectively locate pertinent information quickly and efficiently. By having one information hub for the service department we are able to limit the number and volume of results by customizing and updating the information as needed.
- Great Wiki page.
- Can browse topics by individual Speks or in the dictionary.
- Can communicate with the Spek owner to clarify and/or update information.
- Notification feature is very useful. We can identify Spek updates as they are released.
- Wish it was easier to insert hyperlinks.
- Wish changes could be made once and duplicated to related pages.
- Would be nice to rearrange Speks on a user level.
- Do not seem to be able to share specific Speks.
January 25, 2021
[Used] as a tool for the sales team as part of our tech stack to find answers in the moment for onboarding and on-going training/unification of processes. Mostly used in Sales/AE team now... perhaps more org-wide eventually. Helps solve "how-to" videos getting lost in Slack.
- In the moment/in your face
- Organized location
- Search tool
- Helps bring a team's resources all together in one place and searchable!!
- The Spekit icon just gets in the way, but I dont want to hide it either!
- Sometimes had to add yet another tool to the tech stack, but once learned, fairly easy to navigate.
It's a great tool to help me learn the new software. I use it almost every day. It saves me from asking my coworkers for help on simple tasks on our various software. The company is using Spekit to help with new hires and it's a great way to avoid bothering other coworkers.
- Looks great, the design of the plug-in looks very streamlined. It makes a difference if a plugin is ugly.
- Integration is great. It installs into Google Chrome in seconds. It's always accessible when you need it
- Usability is amazing. It automatically places itself near tabs that you might need help on.
- Sometimes gets in the way. This only happens when I'm looking for stuff that I am already familiar with. Sometimes it wants to help you too much.
- Hard to disable the big pop up on the right-hand side. I was able to figure it out but it's not the easiest.
- Can pop up when you don't need it. This goes along with getting in the way. The plug-in wants to help all the time. There should be settings for the different lever of users.
Spekit Scorecard Summary
What is Spekit?
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base, providing continuous employee training.
As a Salesforce Certified Partner that integrates with Salesforce to build training from existing processes, Spekit is a solution for sharing knowledge, onboarding, driving adoption and communicating process changes in real-time, across the organization.
✔ DRIVE ADOPTION
Drive adoption across any tools your team uses with in-app help icons, a searchable knowledge base, step-by-step walkthroughs and digital alerts.
✔ BOOST PRODUCTIVITY
Enable your team with the knowledge, training and resources they need to be succesful in their roles - right where they're working.
✔COMMUNICATE CHANGE
Use real-time notifications to communicate change – when and where it happens. Deliver bite-sized, contextual updates to your team in real-time via email, notifications and in-app to drive home change.
✔ONBOARD EMPLOYEES
With Spekit, training continues outside of the classroom. Surface the same information in multiple formats, across any application, to reinforce knowledge at every step of the learning journey.
Spekit Screenshots
Spekit Videos (4)
Spekit Downloadables
- Southwest Airlines® drives productivity, accelerates learning, and communicates process changes with Spekit
- MURAL chooses Spekit to enable and empower their team during hypergrowth
- Hobsons improves knowledge retention, reduces support tickets and drives adoption in Salesforce with Spekit
- JLL saves time and boosts efficiency with Spekit’s seamless in-app learning platform
Spekit Integrations
Slack, Salesforce CRM, Outlook, Chrome Extension
Spekit Competitors
Spekit Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Spekit Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
Spekit Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |