Just-in Time Learning Done Right
Use Cases and Deployment Scope
At Cardinal Group (real estate/property management), we utilize Spekit to deliver just-in-time learning, primarily to our teams of onsite operators. We roll out a lot of new processes and technology, so having a dynamic and contextualized tool like Spekit has been a huge asset for us. Most of our content provides step-action guidance for various tasks throughout the property management systems we utilize.
Pros
- Addressing feature requests
- Enabling rapid authoring, even for first-time users
- Displaying actionable data analytics to inform our content maintenance strategy
Cons
- Frequent version updates broke the force-install provisioning we attempted in Chrome (but haven't revisited recently)
Return on Investment
- Reduced support ticket volume for new process rollouts
- Reduced error rate for budget submissions










