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Spekit is a versatile search tool that has been highly praised for its ability to solve the challenge of scattered documents and …
Overview
What is Spekit?
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote…
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What is Spekit?
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the…
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Spekit Wins the Salesforce AppExchange Demo Jam for Productivity Apps
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Product Details
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- Tech Details
- Downloadables
What is Spekit?
Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base, providing continuous employee training.
As a Salesforce Certified Partner that integrates with Salesforce to build training from existing processes, Spekit is a solution for sharing knowledge, onboarding, driving adoption and communicating process changes in real-time, across the organization.
✔ DRIVE ADOPTION
Drive adoption across any tools your team uses with in-app help icons, a searchable knowledge base, step-by-step walkthroughs and digital alerts.
✔ BOOST PRODUCTIVITY
Enable your team with the knowledge, training and resources they need to be succesful in their roles - right where they're working.
✔COMMUNICATE CHANGE
Use real-time notifications to communicate change – when and where it happens. Deliver bite-sized, contextual updates to your team in real-time via email, notifications and in-app to drive home change.
✔ONBOARD EMPLOYEES
With Spekit, training continues outside of the classroom. Surface the same information in multiple formats, across any application, to reinforce knowledge at every step of the learning journey.
Spekit Features
- Supported: In-app, contextual learning that surfaces across any tool your team is using
- Supported: Step-by-step walkthroughs to guide employees through new tools and processes
- Supported: A consolidated knowledge base searchable from anywhere
- Supported: Digital alerts and notifications to notify your team of crucial updates and process changes
Spekit Screenshots
Spekit Videos
Customers react to the Spekit product and team
Guide employees through new tools and processes with the easiest-to-create walkthroughs in the industry that reinforce crucial knowledge, right where your team is working.
Thought leader voices: Using Spekit to enable your team while remote
Spekit | Digital enablement meets digital adoption
Spekit Integrations
- Slack
- Salesforce CRM
- Outlook
- Chrome Extension
Spekit Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Spekit Downloadables
- Southwest Airlines® drives productivity, accelerates learning, and communicates process changes with Spekit
- MURAL chooses Spekit to enable and empower their team during hypergrowth
- Hobsons improves knowledge retention, reduces support tickets and drives adoption in Salesforce with Spekit
- JLL saves time and boosts efficiency with Spekit’s seamless in-app learning platform
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(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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- Recommendations
Spekit is a versatile search tool that has been highly praised for its ability to solve the challenge of scattered documents and ineffective search capabilities. Users have found it invaluable for quickly finding information across multiple systems, such as G Drive, Confluence, and websites. This is particularly helpful for organizations with rapidly growing internal systems, as it streamlines the process of searching and accessing relevant information.
One of the key use cases of Spekit is simplifying the creation of documentation. It allows users to easily create and update documentation, ensuring that it remains accessible and up-to-date even when processes and systems change. This is especially beneficial for organizations implementing new software, as Spekit serves as a comprehensive training guide. It provides step-by-step instructions and reminders of system processes and best practices, making the onboarding process much smoother.
Another significant use case of Spekit is its ability to keep employees up-to-date with new system features and provide quick answers to questions. By serving as a centralized knowledge hub, Spekit eliminates the need for outdated and cumbersome resource hubs. Its customized and updated information ensures efficient access to relevant resources.
Spekit's usefulness extends to various departments within an organization. For instance, the marketing department benefits from using Spekit to create a single source of truth for word tracks and email templates for Sales Development Representatives. Additionally, Spekit aids in the adoption and training of complex systems like FinancialForce by providing in-solution guidance and answering quick questions.
The sales team finds value in Spekit as well. It supports their onboarding, ongoing training, and unification of processes by helping them find answers in the moment. By avoiding the hassle of searching through multiple platforms or losing important information in Slack channels, Spekit enables sales representatives to stay focused on their tasks.
Spekit has also proved valuable for individual users who want to learn new software without relying on their coworkers for help with simple tasks. Its user-friendly interface helps them easily navigate and understand complex systems. Moreover, Spekit supports new hires by providing them with a way to access information without constantly bothering their coworkers.
Overall, Spekit's ability to address the challenge of scattered documents and ineffective search capabilities has made it an essential tool for organizations. Its use cases span various departments and empower users to quickly find information, simplify documentation processes, stay updated with system features, and facilitate the adoption and training of complex systems.
Excellent Search Functionality: Users have praised the search functionality of Spekit, with many stating that it is excellent in its ability to search across different verticals and find all relevant documents. This centralized hub of information makes it easy for users to locate the content they need.
Helpful Tool Explanations: Reviewers have found Spekit particularly helpful for new users, as it explains what tools mean and provides clear instructions. The in-app speks, similar to tool tips, are especially useful in providing more detailed instructions when necessary.
Flexible Customization Options: Many users have praised the flexibility of Spekit, mentioning that it allows them to customize the product for specific situations. The organized layout and easy accessibility of speks help them keep their Spekit slides organized efficiently.
Cluttered Interface: Some users have expressed their dislike for the clutter caused by numerous little helpers that come with the extension, making it difficult to navigate and find relevant information.
Bugs in Chrome Extension: Several users have encountered bugs with the Chrome extension, including speks getting in the way or being difficult to close. These issues can disrupt workflow and cause frustration among users.
Lack of Customization Options: Users have mentioned a desire for more customization options within speks. They would like to see features such as a tree-like structure for easier navigation and settings tailored to different user levels, allowing them to customize their software experience according to their needs.
Based on user reviews, there are several common recommendations for Spekit:
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Take the time to set up Spekit properly before rolling it out. Users advise investing time in the initial setup of Spekit to ensure a smooth implementation and adoption process.
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Involve multiple departments in the rollout plan. Reviewers recommend including representatives from various departments to keep the content library useful and relevant for everyone, catering to different team-specific setups.
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Utilize short one-word questions in Spekit. Users find that using concise one-word questions in Spekit is an effective way to address just-in-time learning requirements and facilitate quick access to information.
These recommendations highlight the importance of proper setup, cross-department involvement, and leveraging concise questions as valuable strategies for maximizing the benefits of Spekit within growing organizations.
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
May 05, 2022
Spekit - another search tool but it works
We have so many "documents" in G Drive, Confluence, the website, and other places. It's ridiculous and truly hard for any new person to join the organization. Where should we go to find XYZ stuff? Who knows! And search really doesn't do any of this justice.
Spekit is just a good search tool across many systems. It solves a problem that shouldn't be a problem, but clearly it is. This takes rapidly growing orgs who do not structure their internal systems in a sufficient way - to search across it all! Lovely.
Spekit is just a good search tool across many systems. It solves a problem that shouldn't be a problem, but clearly it is. This takes rapidly growing orgs who do not structure their internal systems in a sufficient way - to search across it all! Lovely.
- Search! They will look across all the different verticals to help you find all of those documents.
- One place for all docs, it's really good at finding all the content and explaining what tools mean for new people.
- Honestly, there are a lot of tools that do the same thing - there are lots of search tools for orgs that use too many tools to host content.
- I truly despise all the little helpers when I download the extension. Its the worst, stop cluttering my chrome.
May 24, 2021
Spekit is great for in-solution training!
We are using Spekit across our entire organization. We start using Spekit to aide the adoption and training of FinancialForce, which is our new ERP system we adopted in 2020. Spekit has been great for answering those quick questions team members have and providing in-solution guidance when people are trying to navigate the functionality of a complex system like FinancialForce.
- Simple and easy to use
- Ability to use it for simple things and also complex things
- It's embedded directly in Salesforce and FinancialForce
- I get logged out a lot and I don't know how that happens
- Some of the toggles get in the way when I'm scrolling or on certain screens
February 17, 2021
Eases the burden of change management
Spekit is embedded in our internal enterprise platform and is used across the entire entire organization. Spekit helps with ongoing training and helpful reminders of system processes, nomenclature, and best practices. It aims to solve the ongoing business problem of keeping employees up to date when new system features are released over time.
- In-app speks (similar to tool tips) that link to more detailed instructions when necessary
- Robust topic library
- Ability to share speks with colleagues
- The speks sometimes get in the way or are difficult to close out
February 13, 2021
Spekit makes my life easier!
Score 10 out of 10
Vetted Review
Verified User
My company rolled out Spekit as a tool to help train the organization on our new ERP software. Before the ERP, we had numerous platforms used in different ways depending on the teams utilizing them. Our company is made up of roughly 150 people across three offices, so individual training wasn't an option. The rollout of the ERP was also scheduled during COVID, so all training and communication was handled virtually. Luckily the Operations team managing the implementation of the new software utilized Spekit as a training guide to better educate individuals on the ins and outs of the new tool.
- Centralized hub of information.
- Updated design makes me feel like I'm using a tool from this century.
- Easy search functionality: I can easily find the topic I'm looking for using a few keywords.
- I experienced some bugs with the Chrome extension.
January 30, 2021
Fantastic solution
We deployed Spekit for the use of our front line phone representatives. It replaced an aging and cumbersome resource hub utilized by the entire organization. Search results were often outdated, incorrect, irrelevant, and too numerous to effectively locate pertinent information quickly and efficiently. By having one information hub for the service department we are able to limit the number and volume of results by customizing and updating the information as needed.
- Great Wiki page.
- Can browse topics by individual Speks or in the dictionary.
- Can communicate with the Spek owner to clarify and/or update information.
- Notification feature is very useful. We can identify Spek updates as they are released.
- Wish it was easier to insert hyperlinks.
- Wish changes could be made once and duplicated to related pages.
- Would be nice to rearrange Speks on a user level.
- Do not seem to be able to share specific Speks.
January 25, 2021
Very intrigued by the possibilities
[Used] as a tool for the sales team as part of our tech stack to find answers in the moment for onboarding and on-going training/unification of processes. Mostly used in Sales/AE team now... perhaps more org-wide eventually. Helps solve "how-to" videos getting lost in Slack.
- In the moment/in your face
- Organized location
- Search tool
- Helps bring a team's resources all together in one place and searchable!!
- The Spekit icon just gets in the way, but I dont want to hide it either!
- Sometimes had to add yet another tool to the tech stack, but once learned, fairly easy to navigate.
January 23, 2021
Do your job with ease
Our company uses Spekit company wide and it has been an absolute life saver. Whenever I have a question I no longer need to email anyone I just look it up on Spekit first and we have step by step instructions to guide us.
- Very organized.
- Can easily find speks.
- Clear instructions.
- Sometimes it doesn't lock in place even when you lock it.
- It can get in the way of your work, so it would be nice if when you opened it split the screen.
January 21, 2021
Great for new employees
It's a great tool to help me learn the new software. I use it almost every day. It saves me from asking my coworkers for help on simple tasks on our various software. The company is using Spekit to help with new hires and it's a great way to avoid bothering other coworkers.
- Looks great, the design of the plug-in looks very streamlined. It makes a difference if a plugin is ugly.
- Integration is great. It installs into Google Chrome in seconds. It's always accessible when you need it
- Usability is amazing. It automatically places itself near tabs that you might need help on.
- Sometimes gets in the way. This only happens when I'm looking for stuff that I am already familiar with. Sometimes it wants to help you too much.
- Hard to disable the big pop up on the right-hand side. I was able to figure it out but it's not the easiest.
- Can pop up when you don't need it. This goes along with getting in the way. The plug-in wants to help all the time. There should be settings for the different lever of users.
January 21, 2021
New to Spekit, but really like it!
Currently Spekit is being used by our marketing department. It helps us make a single source of truth for word tracks and email templates for our existing and incoming Sales Development Representatives to follow when reaching out to customers and using our tools that we use daily.
- Stores information.
- Helps keep spekit slides organized.
- Search bar allows for easy finding of a specific spekit.
- It would be nice if it was more laid out like a "tree" for finding each spekit.
January 21, 2021
It's like Spekit read my mind!
Score 10 out of 10
Vetted Review
Verified User
Salesforce Org documentation is the life-blood of an organization. It's what helps keep them moving forward, as staffing changes happen. But there’s a reason why many Salesforce Orgs lack good (and/or current) documentation - it’s always been a challenge to create documentation that’s easily accessible where and when it's needed, and it has always been a struggle simply to keep that documentation relevant, up-to-date & meaningful as changes to processes, etc., take place.
Spekit solves the documentation challenge by making its creation so easy, it’s almost like they can read my mind! And with in-browser support, that documentation is right at the user's fingertips, no matter where they are - in Salesforce, in an email, or any browser-based application!
Spekit solves the documentation challenge by making its creation so easy, it’s almost like they can read my mind! And with in-browser support, that documentation is right at the user's fingertips, no matter where they are - in Salesforce, in an email, or any browser-based application!
- Spekit is quick and easy to install and start using.
- Spekit's customer support is second to none.
- Spekit offers a lot of flexibility for users to customize for particular situations.
- Spekit is a small company, that's growing rapidly...for some companies that tends to cause issues like slow responses to emails, roadmaps of future product enhancements that don't meet customer needs, etc. - but this does not seem to be the case with Spekit. They really care about their customers' success.