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Spekit

Spekit

Overview

What is Spekit?

Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote…

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Recent Reviews

TrustRadius Insights

Spekit is a versatile search tool that has been highly praised for its ability to solve the challenge of scattered documents and …
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Fantastic solution

8 out of 10
January 30, 2021
Incentivized
We deployed Spekit for the use of our front line phone representatives. It replaced an aging and cumbersome resource hub utilized by the …
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Great for new employees

10 out of 10
January 21, 2021
Incentivized
It's a great tool to help me learn the new software. I use it almost every day. It saves me from asking my coworkers for help on simple …
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Pricing

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What is Spekit?

Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.spekit.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

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Unavailable
What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

What is Gainsight PX?

For SaaS products, Gainsight's product experience software enables companies to track every step of their user's journey and fully understand how they're interacting with a product over time.

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Product Demos

Spekit Wins the Salesforce AppExchange Demo Jam for Productivity Apps

YouTube
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Product Details

What is Spekit?

Spekit is an in-app digital enablement and learning platform designed to help employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the sophistication of a modern digital adoption platform with the simplicity of a contextual knowledge base, providing continuous employee training.


As a Salesforce Certified Partner that integrates with Salesforce to build training from existing processes, Spekit is a solution for sharing knowledge, onboarding, driving adoption and communicating process changes in real-time, across the organization.


✔ DRIVE ADOPTION

Drive adoption across any tools your team uses with in-app help icons, a searchable knowledge base, step-by-step walkthroughs and digital alerts.

✔ BOOST PRODUCTIVITY

Enable your team with the knowledge, training and resources they need to be succesful in their roles - right where they're working.


✔COMMUNICATE CHANGE

Use real-time notifications to communicate change – when and where it happens. Deliver bite-sized, contextual updates to your team in real-time via email, notifications and in-app to drive home change.


✔ONBOARD EMPLOYEES

With Spekit, training continues outside of the classroom. Surface the same information in multiple formats, across any application, to reinforce knowledge at every step of the learning journey.


Spekit Features

  • Supported: In-app, contextual learning that surfaces across any tool your team is using
  • Supported: Step-by-step walkthroughs to guide employees through new tools and processes
  • Supported: A consolidated knowledge base searchable from anywhere
  • Supported: Digital alerts and notifications to notify your team of crucial updates and process changes

Spekit Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Spekit Videos

Customers react to the Spekit product and team
Guide employees through new tools and processes with the easiest-to-create walkthroughs in the industry that reinforce crucial knowledge, right where your team is working.
Thought leader voices: Using Spekit to enable your team while remote
Spekit | Digital enablement meets digital adoption

Spekit Integrations

  • Slack
  • Salesforce CRM
  • Outlook
  • Chrome Extension

Spekit Competitors

Spekit Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Spekit is a versatile search tool that has been highly praised for its ability to solve the challenge of scattered documents and ineffective search capabilities. Users have found it invaluable for quickly finding information across multiple systems, such as G Drive, Confluence, and websites. This is particularly helpful for organizations with rapidly growing internal systems, as it streamlines the process of searching and accessing relevant information.

One of the key use cases of Spekit is simplifying the creation of documentation. It allows users to easily create and update documentation, ensuring that it remains accessible and up-to-date even when processes and systems change. This is especially beneficial for organizations implementing new software, as Spekit serves as a comprehensive training guide. It provides step-by-step instructions and reminders of system processes and best practices, making the onboarding process much smoother.

Another significant use case of Spekit is its ability to keep employees up-to-date with new system features and provide quick answers to questions. By serving as a centralized knowledge hub, Spekit eliminates the need for outdated and cumbersome resource hubs. Its customized and updated information ensures efficient access to relevant resources.

Spekit's usefulness extends to various departments within an organization. For instance, the marketing department benefits from using Spekit to create a single source of truth for word tracks and email templates for Sales Development Representatives. Additionally, Spekit aids in the adoption and training of complex systems like FinancialForce by providing in-solution guidance and answering quick questions.

The sales team finds value in Spekit as well. It supports their onboarding, ongoing training, and unification of processes by helping them find answers in the moment. By avoiding the hassle of searching through multiple platforms or losing important information in Slack channels, Spekit enables sales representatives to stay focused on their tasks.

Spekit has also proved valuable for individual users who want to learn new software without relying on their coworkers for help with simple tasks. Its user-friendly interface helps them easily navigate and understand complex systems. Moreover, Spekit supports new hires by providing them with a way to access information without constantly bothering their coworkers.

Overall, Spekit's ability to address the challenge of scattered documents and ineffective search capabilities has made it an essential tool for organizations. Its use cases span various departments and empower users to quickly find information, simplify documentation processes, stay updated with system features, and facilitate the adoption and training of complex systems.

Excellent Search Functionality: Users have praised the search functionality of Spekit, with many stating that it is excellent in its ability to search across different verticals and find all relevant documents. This centralized hub of information makes it easy for users to locate the content they need.

Helpful Tool Explanations: Reviewers have found Spekit particularly helpful for new users, as it explains what tools mean and provides clear instructions. The in-app speks, similar to tool tips, are especially useful in providing more detailed instructions when necessary.

Flexible Customization Options: Many users have praised the flexibility of Spekit, mentioning that it allows them to customize the product for specific situations. The organized layout and easy accessibility of speks help them keep their Spekit slides organized efficiently.

Cluttered Interface: Some users have expressed their dislike for the clutter caused by numerous little helpers that come with the extension, making it difficult to navigate and find relevant information.

Bugs in Chrome Extension: Several users have encountered bugs with the Chrome extension, including speks getting in the way or being difficult to close. These issues can disrupt workflow and cause frustration among users.

Lack of Customization Options: Users have mentioned a desire for more customization options within speks. They would like to see features such as a tree-like structure for easier navigation and settings tailored to different user levels, allowing them to customize their software experience according to their needs.

Based on user reviews, there are several common recommendations for Spekit:

  1. Take the time to set up Spekit properly before rolling it out. Users advise investing time in the initial setup of Spekit to ensure a smooth implementation and adoption process.

  2. Involve multiple departments in the rollout plan. Reviewers recommend including representatives from various departments to keep the content library useful and relevant for everyone, catering to different team-specific setups.

  3. Utilize short one-word questions in Spekit. Users find that using concise one-word questions in Spekit is an effective way to address just-in-time learning requirements and facilitate quick access to information.

These recommendations highlight the importance of proper setup, cross-department involvement, and leveraging concise questions as valuable strategies for maximizing the benefits of Spekit within growing organizations.

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Alex Amerling | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
We have so many "documents" in G Drive, Confluence, the website, and other places. It's ridiculous and truly hard for any new person to join the organization. Where should we go to find XYZ stuff? Who knows! And search really doesn't do any of this justice.

Spekit is just a good search tool across many systems. It solves a problem that shouldn't be a problem, but clearly it is. This takes rapidly growing orgs who do not structure their internal systems in a sufficient way - to search across it all! Lovely.
  • Search! They will look across all the different verticals to help you find all of those documents.
  • One place for all docs, it's really good at finding all the content and explaining what tools mean for new people.
  • Honestly, there are a lot of tools that do the same thing - there are lots of search tools for orgs that use too many tools to host content.
  • I truly despise all the little helpers when I download the extension. Its the worst, stop cluttering my chrome.
Good situation: when you have way too many tools hosting content, Spekit is great at bringing everything together so I don't need to remember where things are hosted. I just need to know ish how to search.

Bad: I feel like it still doesn't help people discover content nearly as much. The nice thing about a Confluence or other systems like that is that there are resources right in front of you, VS having to know what to search for. Also, I hate the extension, stop cluttering up Gmail.
  • The search! It's the go to thing.
  • The connection to GDrive, Confluence, and so on.
  • Lowered the need to onboard people and teach them where all the resources are, this helps salespeople be more efficient and scale.
  • It's helpful to say "just search it on Spekit".
Spekit is fine, I just feel like it doesn't have the world's best upfront organizational tool. I like Atlassian Confluence due to the ability to have pages and have an organized thought. That does take significantly more effort to keep it organized and up to date which everyone doesn't really want to have.

On the flip side, Spekit does have a great search tool, which is a lot like other enterprise search tools, this one just happens to be used by the sales team.

Overall, I'm a fan, except for their chrome extension - stop invading my space.
Gong, Outreach, Dooly.AI
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Spekit across our entire organization. We start using Spekit to aide the adoption and training of FinancialForce, which is our new ERP system we adopted in 2020. Spekit has been great for answering those quick questions team members have and providing in-solution guidance when people are trying to navigate the functionality of a complex system like FinancialForce.
  • Simple and easy to use
  • Ability to use it for simple things and also complex things
  • It's embedded directly in Salesforce and FinancialForce
  • I get logged out a lot and I don't know how that happens
  • Some of the toggles get in the way when I'm scrolling or on certain screens
Spekit has been great for answering those quick questions team members have and providing in-solution guidance when people are trying to navigate the functionality of a complex system like FinancialForce. What I also like about Spekit is that it's great for very simple tasks like tracking time and providing guidance on how to do so, but also complex tasks like building a project plan.
  • Integration directly in Salesforce and FinancialForce
  • Easy login with Salesforce account
  • Easy to add new Speks and to update existing Speks
  • Time savings from employees no longer having to ask our ops people lots of questions
  • Efficiency for the user
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