Best free product available
Primarily network discovery, inventory and help desk. We used the alerts system regularly until we replaced that functionality with a true …
Spiceworks Help Desk
Top Rated
Spiceworks Help Desk
Top Rated
Spiceworks Help Desk
Overview
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking...
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Awards
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Top Rated
2022
Most Loved
2022
Popular Features
View all 13 features- External knowledge base (46)8.787%
- Ticket creation and submission (52)8.484%
- Ticket response (51)8.181%
- Organize and prioritize service tickets (52)8.080%
Reviewer Pros & Cons
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Pricing
View all pricingAll Tiers
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Run an IT help desk with Spiceworks
01:26
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
Spiceworks Help Desk Video
Spiceworks Help Desk Overview
Spiceworks Help Desk Competitors
Spiceworks Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.
Reviewers rate Email support highest, with a score of 8.8.
The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(240)
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Reviews
(1-9 of 9)- Popular Filters
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April 26, 2021
Spiceworks Help Desk Review
- Task and follow-up entry
- Reporting
- Inventory
April 08, 2021
Spiceworks a good tool for smart business
- Browser interface
- Basic Functions
- Agent Install
- Helpdesk
- Community
October 04, 2019
Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!
- Installation is very easy to get the system up and operational within an hour!
- Scanning your network is a breeze with this tool.
- Dashboards are great so you can visually view your network.
April 17, 2018
Spiceworks - Cheap and Easy Solutions
- Help Desk is the best and easiest to use! I use this system to support our entire organization.
- The network inventory is also a great tool! Keeps a great historical record of our assets, and can maintain a collection of associated warranties, files, and other documentation/files per asset.
- The community. I LOVE the community. It's a great place to hash out problems that you've been fighting with.
April 04, 2016
Spiceworks Review
Score 9 out of 10
Vetted Review
Verified User
- Overall the product is simple to set up and get up and running in a minimal amount of time.
August 19, 2015
Spice Up Your IT Department with Spiceworks.
- Most of it. The install is 1 click done.
June 16, 2014
Supremely useful AND it's free? Yes, please!
- Help Desk
- Inventory
- Knowledge Base
June 06, 2014
Spiceworks, Where IT goes to work
- Creating/working with tickets
- Inventory
- Reporting
- Everything
- Inventory is very easy, and there are great articles about configuring your devices to make sure Spiceworks can accurately scan them.
- The community is one of the most helpful and professional support forums that I've ever been a part of. Many major IT companies are involved in the community, so you can often speak directly to a representative of the company whose product or service you're having trouble with or researching.
- Help desk is much better than the previous (paid) help desk software that we had been using before Spiceworks.