Spiceworks Help Desk

Spiceworks Help Desk

Top Rated
Score 8.7 out of 10
Top Rated
Spiceworks Help Desk

Overview

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking...
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Recent Reviews

Best free product available

8 out of 10
July 01, 2022
Primarily network discovery, inventory and help desk. We used the alerts system regularly until we replaced that functionality with a true …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • External knowledge base (46)
    8.7
    87%
  • Ticket creation and submission (52)
    8.4
    84%
  • Ticket response (51)
    8.1
    81%
  • Organize and prioritize service tickets (52)
    8.0
    80%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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All Tiers

Free

Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Run an IT help desk with Spiceworks
01:26
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.6Avg 8.2

Self Help Community

Features that allow customers to self-service for support issues.

8.2Avg 8.1

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

7.4Avg 8.1
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Product Details

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

Spiceworks Help Desk Video

Spiceworks Help Desk Overview

Spiceworks Help Desk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.

Reviewers rate Email support highest, with a score of 8.8.

The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Joe Foran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
900
All business functions. The IT Department are the heaviest users, but the helpdesk is accessible to all staff in order to help them process technology support, project, and purchase questions.
January 16, 2020

Spiceworks, can't miss!

Score 10 out of 10
Vetted Review
Verified User
2
Spiceworks is used by the IT department only. It is used for both research as well as for their help desk offering. We are also members of the community at spiceworks and try to both contribute and draw information from the community members. Attending the spiceworld party annually is something that is always welcomed.
Score 10 out of 10
Vetted Review
Verified User
1
I use it in the information technology department here on my job. I am responsible for cybersecurity at my institution and Spiceworks is a great tool for performing risk analysis on our network. As a security practitioner, we are under staffed and we have a limited budget. Spiceworks is a great complement to the tasks of knowing what is on your network. If you don't know what is on your network, how can you protect it?
Score 10 out of 10
Vetted Review
Verified User
All users of technology in our company use Spiceworks for support of the technical tools we use for our business-our hardware, software and cloud based applications. These users cross sales, operations and support team members-some are customer facing, some are internal support team members. They range from entry level users to our senior leadership.
Chris Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
2
IT Department of two, both of us use Spiceworks on a daily basis. Every user in the organization can access the help desk, either through email or through the Spiceworks user portal.
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