Great Helpdesk Software on a Budget
Rating: 10 out of 10
October 31, 2024
EH
Vetted Review
Verified User
10 years of experience
Overview
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking…
Learn from top reviewers
Great Helpdesk Software on a Budget
Rating: 10 out of 10
October 31, 2024we have used Spiceworks Help Desk as our helpdesk and inventory software as you cannot beat the price (free) and it works as well as software we were paying over $100 a month ...
Edwin Harrison
C-Level Executive - Information Technology
CTO
CareFirst Medical Management
10 years of experienceStreamlined IT Support Excellence
Rating: 9 out of 10
September 21, 2023Spiceworks ticketing tool has great advantage to track day to day issues related or service request related tickets, User interface was much easy and has multiple options to e...
Sandeep Reddy
Engineer - Information Technology
System Support Engineer
Novel Office
2 years of experienceSpiceworks, the T-Rex of Help Desks.
Rating: 10 out of 10
April 27, 2021Currently we use three different Spiceworks help desks for three different departments. It started for IT use and eventually our Facilities team and Merchandising team both wa...
Mike Goularte
Technician - Information Technology
IT Technician
Briarpatch Food Coop
7 years of experienceSpiceworks Help Desk Review
Rating: 9 out of 10
April 26, 2021Spiceworks Help Desk is used to manage our entire IT helpdesk operation. Users across the entire company access it to submit helpdesk tickets, make purchase requests, and chec...
Joe Foran
Director - Information Technology
Director Of Information Technology and HIPAA Privacy Officer
Continuum of Care
15 years of experienceGreat ticketing system
Rating: 8 out of 10
April 26, 2021We use [Spiceworks Help Desk] to manage technical support tickets for all clients, some of them use our product on tablets, phone, and laptops so [are] important that it runs ...
Héctor Aguilar
Administrator - Information Technology
Ruby on Rails Developer
Chunch.es
2 years of experience
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Pricing
All Tiers
Free
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Spiceworks Help Desk Demo
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
Spiceworks Help Desk Video
Spiceworks Help Desk Overview
Spiceworks Help Desk Competitors
Spiceworks Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
BMC FootPrints, BMC Helix Remedyforce, and Pulseway are common alternatives for Spiceworks Help Desk.
Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 9.9.
The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 49)
Streamlined IT Support Excellence
Rating: 9 out of 10
September 21, 2023
SR
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Spiceworks, the T-Rex of Help Desks.
Rating: 10 out of 10
April 27, 2021
MG
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Spiceworks Help Desk Review
Rating: 9 out of 10
April 26, 2021
JF
Vetted Review
Verified User
15 years of experience
Great ticketing system
Rating: 8 out of 10
April 26, 2021
HA
Vetted Review
Verified User
2 years of experience