Spiceworks Help Desk Reviews

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Score 8.7 out of 100

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Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.9
Expert directory (31)
8.4
Subscription-based notifications (27)
8.4
ITSM collaboration and documentation (29)
8.2
Ticket creation and submission (36)
9.3
Ticket response (35)
9.2
External knowledge base (34)
9.2
Internal knowledge base (31)
8.3
Customer portal (30)
8.9
IVR (7)
9.0
Social integration (18)
8.3
Email support (29)
8.5
Help Desk CRM integration (19)
8.0

About Spiceworks Help Desk

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

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Spiceworks Help Desk Technical Details

Operating Systems: Unspecified
Mobile Application:No