Spiceworks Help Desk Reviews

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207 Ratings
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Score 8.7 out of 100

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Reviews (1-6 of 6)

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BART HUNTER | TrustRadius Reviewer
October 04, 2019

Hey Security Practitioners! Here is the perfect free tool to install for performing a risk analysis on your network!

Score 10 out of 10
Vetted Review
Verified User
Review Source

Usability

10
1. Its free.
2. Its easy to install.
3. You can have it up and running in under 1-hour.
4. You get dashboards that are easy to read so you know the state of your network.
5. You can create your own reports and not just the ones already installed.
6. Excellent tool for network administrators and security practitioners.
7. Did I mention that its free?
Read BART HUNTER's full review
Chris Johnson | TrustRadius Reviewer
June 06, 2014

Spiceworks has done more for my IT department than any two or three other software packages combined, and all for free.

Score 10 out of 10
Vetted Review
Verified User
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Usability

10
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out.
Read Chris Johnson's full review
Anonymous | TrustRadius Reviewer
April 04, 2016

Spiceworks Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Usability

8
It requires a bit of exploration and playing, but once learned it is quite robust.
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Feature Scorecard Summary

Organize and prioritize service tickets (36)
8.9
Expert directory (31)
8.4
Subscription-based notifications (27)
8.4
ITSM collaboration and documentation (29)
8.2
Ticket creation and submission (36)
9.3
Ticket response (35)
9.2
External knowledge base (34)
9.2
Internal knowledge base (31)
8.3
Customer portal (30)
8.9
IVR (7)
9.0
Social integration (18)
8.3
Email support (29)
8.5
Help Desk CRM integration (19)
8.0

About Spiceworks Help Desk

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

Spiceworks Help Desk Competitors

Spiceworks Help Desk Technical Details

Operating Systems: Unspecified
Mobile Application:No