Spiceworks Help Desk

Spiceworks Help Desk

Top Rated
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
Spiceworks Help Desk

Overview

Recent Reviews

Spiceworks Help Desk Review

9 out of 10
April 26, 2021
Spiceworks Help Desk is used to manage our entire IT helpdesk operation. Users across the entire company access it to submit helpdesk …
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Great Free Help Desk

8 out of 10
April 26, 2021
We use Spiceworks Help Desk for internal tickets. Most of our users submit support requests through email and Spiceworks picks them up and …
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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021

Popular Features

View all 13 features

Ticket response (50)

9.1
91%

Ticket creation and submission (51)

9.1
91%

External knowledge base (45)

8.9
89%

Organize and prioritize service tickets (51)

8.8
88%

Video Reviews

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Pricing

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What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Incident and problem management

8.5
85%

Self Help Community

8.7
87%

Multi-Channel Help

7.5
75%

Product Details

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.

Spiceworks Help Desk Video

Spiceworks Help Desk Overview

Spiceworks Help Desk Competitors

Spiceworks Help Desk Technical Details

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Frequently Asked Questions

What is Spiceworks Help Desk?

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually. Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

What is Spiceworks Help Desk's best feature?

Reviewers rate Ticket creation and submission and Ticket response highest, with a score of 9.1.

Who uses Spiceworks Help Desk?

The most common users of Spiceworks Help Desk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-8 of 8)
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Joe Foran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is logically organized, flows well from one task to the next, and enables users to get up and running in no time. I have trained five people in my career, and never took more than an hour each.
Score 10 out of 10
Vetted Review
Verified User
Review Source
1. Its free.
2. Its easy to install.
3. You can have it up and running in under 1-hour.
4. You get dashboards that are easy to read so you know the state of your network.
5. You can create your own reports and not just the ones already installed.
6. Excellent tool for network administrators and security practitioners.
7. Did I mention that its free?
Chris Johnson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out.