Overview
Recent Reviews
Reviewer Sentiment
Awards




Popular Features
View all 13 featuresTicket response (50)
Ticket creation and submission (51)
External knowledge base (45)
Organize and prioritize service tickets (51)
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Spiceworks Help Desk, and make your voice heard!
Pricing
View all pricingEntry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
Features Scorecard
Incident and problem management
Self Help Community
Multi-Channel Help
Product Details
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
Spiceworks Help Desk Video
Spiceworks Help Desk Competitors
Spiceworks Help Desk Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
View all alternativesCompare with
Frequently Asked Questions
What is Spiceworks Help Desk?
What are Spiceworks Help Desk's top competitors?
What is Spiceworks Help Desk's best feature?
Who uses Spiceworks Help Desk?
Reviews and Ratings
Reviews
(1-25 of 26)- Popular Filters