- Actively monitors all of the devices on your network.
- Excellent for software inventory
- Outstanding for hardware inventory
- Price. For the low, low cost of zero you get an amazing quality tool
- 3rd party integration
- Scans are very slow.
- Huge learning curve
- 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
- They provide excellent learning tools.
- The provide great webinars.
- They provide interaction with software and hardware vendors in addition to other IT professionals.
- I only use what's free since it is a redundant inventory program - no complaints though.
- I typically use their website which can be tricky to navigate until you get used to it.
- Nothing else to add.
- Hardware Inventory.
- Software Tracking - This is amazing. After the scan, they show you already the number of machines and pending updates, not only from Microsoft but other players too.
- Network Scan x Authentication - Sometimes it stops scanning.
- Integration with Spiceworks Pages. It works but I think it's not good to force this.
- The web interface is heavy.
It's less suited to a environment where you don't know some basic credentials, or firewall protected devices, as you need to do some configuration before
Overall a good application to use.
- Monitor devices. it collect all devices using ip address.
- Monitor application licenses.
- It shows everything at a glance.
- Have a larger knowledge base
- Have a better list of security applications on the market.
- Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
- Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
- Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
- Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
- Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
- It gives accurate alerts for down systems and eliminates a lot of false positives.
- I like that it has never crashed or given me a single problem in the 7 plus years I have been using it.
- The full-featured suite gives any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently.
- Creates too many tickets for one task.
- The only downside is that it’s heavily IT based, so using it for other team types is not adoptable.
- There’s no source code so you are stuck with its look.
It's free. Extensible with other (not free) products. Good basic monitoring. Easy to use and understand. Spiceworks is also big on training. For example, you can attend Spiceworks University regional events to get hands-on training from certified trainers, watch the free training videos on Spiceworks TV, and participate in the free IT Webinars.
Currently only supports Windows servers. I would like so see it be available for the Linux operating system.
Review: "Spiceworks is a great tool for any system administrator to automate their labor intensive jobs"
- Inventory capabilities are very good. The detail provided makes my job easier to monitor what hosts we have, the OS they are running, software installed, upgrades available and more....
- Printer alerts for connectivity and ink levels is a plus.
- Antivirus installations are checked and monitored for updates. I get a report daily on updates that are available as well as any systems with more than one installation of antivirus software.
- The networking feature needs to be more automated.
- The graphical network diagram needs to be more flexible and easy to segment.
- It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
- Help Desk
- Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
- Recurring tickets on a schedule for maintenance type items.
- Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.
We highly recommend it, in fact we have to many other professionals, even in our own organization.
Spiceworks is used over the entire organization. Unfortunately, when I was in the construction retail business, not many users were very technically adept. Having to log onto a website, log in using domain credentials, submitting a ticket via the portal and following/tracking their ticket via the portal was not really too user friendly. Our users did not have the patience to learn to use it, rather opting for phone calls or direct emails.
Our IT department on the other hand used Spiceworks much more thoroughly, and it helped us audit machines, track reboots, update the knowledge base, and more! I enjoyed using it for the short period of time I did so.
- Allows my team to quantify their daily workload and predict heightened workload based on trends.
- Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count.
- Provides a simpler means to inventory our hardware.
- Better ticketing views. I would like to see nested ticket attributes and categories.
- SpiceWorks as a non web-based app would be nice to have.
- More bandwidth, network, and hardware monitoring features would be a big plus.
- Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own!
- Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free.
- The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.
- The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update.
- Can be sluggish when using IE.
- New hardware added to the network it alerts me
- New software added to any machine it alerts me
- Any printer issues or even if a printer needs toner it will alert me
- When scanning a network for new machines it rescans each device. I wish it would know to skip and move to next item and only scan new items.
Without the Spiceworks support portal, I would have people come into my office all the time for support or to ask simple questions about none critical issues. Not only is this time consuming for the end user, it interrupts the technicians if they are working on other projects or managing network resources at the time. Since we are a 911 Dispatch Center, the dispatchers don't have the time to leave their stations, so once again the help desk system helps a lot because they can visit the portal, leave a ticket and I can evaluate the severity of the request based on others in the queue, well worth the price of free.
I also want to mention the support forums and the in-house support that Spiceworks has. If you are having issues with Spiceworks, the install, updating or even having issues finding a resolution for a support ticket that was submitted, someone else has probably already encountered it and asked on the forums. The support forums are built into the ticketing system so it's easy for the administrator and the end user to research issues if they desire or require it. The in-house support is also great, they are there and answer very fast, they also participate in the forums a lot.
- Easy installation. You can pick any server that is on your network and Spiceworks will install and configure itself without much input from the admin.
- Support Forums. There is nothing better than having access to experienced users of the systems along with the developers of the software that you are using and Spiceworks provides just that.
- Company support. If you can't find the issue on the forums, the Spiceworks team is ready, fast and affective in resolving issues with their software, giving you ideas on how to improve the system and customize it to your needs.
- Last thing I have found using the system is that along with Desktop Support the Spiceworks package also helps you get a handle on your entire networks needs, inventory and asset management. It's all included in the package and perfect for year end asset management.
- One of the issues I found with the Spiceworks software is the network management. A lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention.
- Too much of a good thing? Some would say that because of the nature of the product, being free, the marketing and the software might be considered feature rich, too rich, I think the best thing they could do would be to make it easy to remove features you don't want to use a little easier.
Spiceworks is great for small to medium and even large organizations that don't mind ad placement or other advertisement within their ticketing systems. As a governmental agency, this was the perfect help desk portal for us to use, saving tax payers money that would be used for other projects.
With that said, Spiceworks might not be appropriate for companies that are looking for an in-house solution that isn't driven by ad placement. So in those cases it might not be a good fit, but for smaller companies that cannot afford to invest in a Tech Support Portal like Synergy or Trackit it's a great start. Not only do you get the ticketing system, help-desk portal you get network management tools and asset management. You also are able to build up an in-house support database that customizes itself to past support ticket information.
Overall I like the system. I have had excellent luck with it, our users love the easy of use and I like the asset management and warranty monitoring within the software, it's reminded me a few times or warranties that are getting close to expiring that were not documented by previous staff.
- Spiceworks does an excellent job of keeping track of our tickets, and provides a great search tool to help you search through your old tickets for existing solutions to problems.
- Spiceworks is very customizable in the type of fields that can be filled out for both tickets and purchases
- Provide better way of deleting multiple tickets from the HelpDesk menu
- Gives our company the ability to track the progress on all outstanding and resolved issues.
- We are able to monitor any unwanted programs on all computers.
- Allows our company to communicate with other IT professionals on software or hardware.
- A way to categorize submitted tickets with the ability to search closed issues.
- It's free. No other ticketing system, that I know of, can say that (at least any good ones).
- It integrates nicely, as a whole, with the ticketing in trying to find an answer to the ticket by including links to possible solutions from TechNet, the Community and the manufacturer's website.
- The inventory portion isn't bad. It often has a good deal of scan errors but, once remedied, it does a nice job giving you lots of relevant info.
- The ticketing system is basic but lacks many features of bigger players. Spiceworks was designed for the SMB that didn't/doesn't have the money for a large $$ ticketing system. I currently use Autotask at my current employer and it is far superior in it's tracking with tickets and the like.
- Spiceworks could stand to open up their code a bit more. I often hear of people who have specific needs that wouldn't be difficult to integrate/allow but that aren't done.
- The interface needs a bit of an overhaul. They keep adding features to the product that, while they are good, they need to be addressing previous concerns first. It often feels like, with the product, they're trying to be flashy and show off what it can do now vs address the issues of long-time users/attempted users.
- No projects! Users have been requesting multi-tiered tickets for awhile now or a projects-like ability. Having a task list under a ticket would be awesome as well. I've been using Spiceworks over 2 years and it's been requested since before I started and still hasn't been implemented.
- The price for sure, who doesn't like free?
- Great community of users who are constantly improving the product.
- Once you get used to the customization in Spiceworks, it's really easy to make the program do what you want it to do.
- Searching could be improved, where there are a lot of work orders in the system, it can be hard to distinguish between open and closed items.
- The ability to prompt for "Are you sure you want to change screens without saving first?" Sometimes I do a lot of documenting in a Work Order then have to look at something else, and I lost everything I've written. The beauty of Spiceworks though, is that someone might fix this soon.
- Agentless scanning provides complete system details, including things like license keys for Microsoft software and toner levels on printers.
- A full-featured help desk system, rivaling some the best paid solutions.
- The ability to manage Active Directory users.
- A purchase tracking system. See where all your money is going and who the big spenders are.
- Windows only install. A nitpick point, I know, but it would be nice to be able to install it on a Linux box.
- While an agent is provided (say, for your laptop users who are not always in the office), there is no built in option to deploy it across the network. It must be downloaded and installed manually.
- No Mac version of the agent, making it difficult to manage MacBook users.
- A Dell KACE feature, the ability to run scripts and installs directly from the Spiceworks appliance.
Review: "Spiceworks has done more for my IT department than any two or three other software packages combined, and all for free."
With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.
- Help desk software is easy to set up and manage and has a user portal with room for a FAQ or self-support as well as a robust ticketing system.
- Network inventory discovery in Spiceworks is better than many expensive solutions that I've used, and it's completely free.
- I get quick answers to complicated questions in the community forums. Many IT Superheroes are more than happy to help you out with technical problems or offer up advice.
- With Spiceworks, I can solve computer problems from start to finish. For example, a user submits a ticket to Spiceworks Help Desk, then I use Spiceworks Inventory to compare his computer to similar machines and to see what software is installed that could be causing problems, I can go to the Spiceworks Community forums to get advice on how to solve the problem or to read product reviews, and then I can even get quotes from vendors for the replacement parts or new software, all without having to leave Spiceworks.
- There has been talk of adding a Wiki feature to SpiceWorks, which I think would be a great addition.
- Only runs on Windows. It will automatically discover and inventory any OS, but the software itself must be hosted on Windows.
We run Spiceworks on our antivirus management server (VM), it doesn't need anything too powerful but it can be a little slow at times if you're running on a slower host.
Many people seem to only use the help desk feature, or only participate in the community, etc. so even if you don't use the entire package, there is something that everyone in IT will find useful in Spiceworks.
- Help Desk interface and management, hands down, is a fantastic feature of Spiceworks. The user portal enables my users to empower themselves while also allowing our IT department to provide a better level of service to the user base. Ticket management and Problem resolution are much better organized and allow any IT department to optimize their support processes.
- The inventory abilities of Spiceworks are a great ability that allows an IT department to track assets, get extended and detailed information of many, many devices, and the advanced scanning options allow for an administrator to fine-tune the scans to be unobtrusive, selective, and thorough.
- Warranty and License management within Spiceworks allows for proper and accurate tracking of these critical subjects which allows an organization to stay within compliance of software regulations, keep track of hardware age, warranty expiration, and so much more!
- One of the greatest features of the Spiceworks package has to be the IT user community that supports it! I have found SO much in terms of support, tweaks, add-ons, and an answer to almost ANY technical question you could possibly have, regarding Spiceworks or any other hardware/software!!
- I've come across a few things about Spiceworks that could use refinement, one of which being the network scanning/inventory feature. I've come to notice that handling stale/expired inventory is a bit of a hassle within the database, however there are independent user tweaks and tips that allow an competent IT pro to work around and cleanup inventory.
- I would REALLY like the ability to fully customize the Help Desk Portal within Spiceworks itself without the need of directly modifying the page code or using a third-party module. the base Portal design is great, however it is not nearly as customize-able as it could/should be.
- I've noticed that the Spiceworks installation on a server sometimes has a hard time restarting, will hang upon service restart, or will sometimes just "die" (for lack of a better term) however a simple reboot of the server usually resolves the issue. I do not have a dedicated Spiceworks server, so that *could* be the issue. In the real-world most IT departments wouldn't necessarily be dedicating a server just to Spiceworks, however with Virtualization being what it is now, if you have the spare resources, it could be a good idea to dedicate a VM to the install.
- Spiceworks has an excellent built in monitoring and operations dashboard that is being updated often to add more features.
- Spicework's help desk panel is awesome. Many features are just a click away when you need them.
- Spicework's ticketing system is the best free system we've ever used.
- There could be more scanning features for network traffic.
- Spiceworks has an awesome community. I'd love to see news articles and forum conversations related to my equipment.
- Spiceworks could use more options for the help desk GUI.
- Spiceworks has a great community of like minded folks, that always try to help each other out and are there to answer questions when needed.
- Spiceworks provides a very simple but effective ticketing system for our IT department to keep track of all support issues.
- Spiceworks provides an inventory system that indexes all systems as well as devices that most would not worry about until something went wrong.
- Spiceworks does a lot of things well, but something I would like to see is a wiki type solution that is secured from the rest of the community to use for internal documentation.
- The inventory scanning feature has been extremely useful. Because our PC naming convention is based on the serial number, figuring out who a particular PC belongs to can be a challenge. However, the inventory within Spiceworks automatically detects the PC and documents a ton of useful information - serial number, PC name, last logged in user, software installed, hardware configuration and IP address.
- The help desk function is our most frequently used area of Spiceworks. Users can simply send a message to a specific email address and Spiceworks automatically generates a ticket. Each IT staff member is notified and based on who is available or has particular expertise in the user's issue, they can assign the ticket to themselves or admins can assign the ticket to a particular technician. Each ticket includes areas to track time spent on the issue, purchases made (including item, vendor, price), make notes that are visible only by IT staff for documentation purposes, and respond directly to the user. Ticket information is searchable which is especially helpful when researching a problem that has come up in the past.
- We don't use the reporting feature very frequently, but when we do we are always pleased. The canned reports cover a lot of common needs, but if you need a custom report, it is easy to create your own from scratch.
- The help desk does not allow you to add time spent to tickets after they've been closed. The Spiceworks app does, however.
- The Tickets Anywhere hashtag (#) commands either work very slowly or only sometimes.
- The inventory view will randomly switch between icon and browse views instead of keeping the last setting.
Spiceworks Scorecard Summary
Feature Scorecard Summary
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
Spiceworks Technical Details