Reviews (1-25 of 44)
- Creating a ticket and assigning a tech in Outlook was simple to use.
- Ticket management for each tech was easy to use.
- Inventory management was well paid out and easy to access.
- Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
- Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
- A feature to record time would help improve tickets being worked on.
- Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
- Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
- Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
- Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
- Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
- Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
- Help Desk Ticketing software. For a small company to keep track of all their issues.
- You can choose between cloud or on premis.
- You can use the dashboard and reporting to get metrics to justify your IT spend!
- No cost solution. Doesn't add to your budget.
- Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
- Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
- Actively monitors all of the devices on your network.
- Excellent for software inventory
- Outstanding for hardware inventory
- Price. For the low, low cost of zero you get an amazing quality tool
- 3rd party integration
- Scans are very slow.
- Huge learning curve
- 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
The Spiceworks HelpDesk application allows us to control, analyze and improve performance of IT HelpDesk team.
The Network Monitoring tool gives us enough information on the network state, servers and network resources up time and sends alerts once things going wrong.
- For small and mid size companies - very good solution. Low prices or free solutions.
- Easy deployment, fast start, not additional training is required for personnel.
- user friendly web interface, great performance, easy integration.
- It would be great if different SpiceWorks solutions had a single web management console.
- Integration between solutions to have all the data available in all solutions.
- Give more options for alerting and more flexible options for monitoring.
9 of 10 only because this is not the best solution from the features prospective.
- It accurately and quickly gathers device information.
- It consumes very few resources (network bandwidth, CPU, memory, etc.).
- It can be run and maintained on a virtual machine.
- It requires no special extra software and requires no special hardware.
- I wish it were easier to remove and wipe data. Doing it one system at a time is tedious.
- I also wish there were a way to better discover new devices, regardless of available credentials--as soon as someone connects to the network, we would get a notification.
- I would like to see Inventory integrate with AD.
- They provide excellent learning tools.
- The provide great webinars.
- They provide interaction with software and hardware vendors in addition to other IT professionals.
- I only use what's free since it is a redundant inventory program - no complaints though.
- I typically use their website which can be tricky to navigate until you get used to it.
- Nothing else to add.
- Reviews. I can go to Spiceworks and look at user reviews on products that I may be interested in. There is a good mix of vendor/msp/and users.
- Community. They have a large community of users that will comment on issues you might have. It is a great place to start and see if an issue you have has already been resolved.
- Free tools. They have different free tools that can help you in daily tasks.
- The free tools aren't always as feature rich as paid ones but if you look at the price it is still well worth it.
- There are a decent amount of vendors which can be useful but sometimes they are just trying to sell you a product.
- Comments are useful but sometimes go off in a weird direction and can be entertaining but sometimes not useful.
- Helpdesk is very easy to manage and user-friendly. Very customizable
- The network tools help me "see" our network and devices on it, need to set some things up but that's part of anything like that
- Remote support is awesomeHelpdesk find the remote support tool to be one of the best features yet.
- Community support is great, people are helpful and responsive
- At times the network tool can be frustrating, but that just shows me I need to do work on my end
- Desktop application can be slow to open at times from machine holding DB, this has been an ongoing issue with IE, ok with chrome
- For a free software there is very little to complain about
- Hardware Inventory.
- Software Tracking - This is amazing. After the scan, they show you already the number of machines and pending updates, not only from Microsoft but other players too.
- Network Scan x Authentication - Sometimes it stops scanning.
- Integration with Spiceworks Pages. It works but I think it's not good to force this.
- The web interface is heavy.
It's less suited to a environment where you don't know some basic credentials, or firewall protected devices, as you need to do some configuration before
Overall a good application to use.
- Monitor devices. it collect all devices using ip address.
- Monitor application licenses.
- It shows everything at a glance.
- Have a larger knowledge base
- Have a better list of security applications on the market.
- Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
- Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
- Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
- Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
- Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
- It gives accurate alerts for down systems and eliminates a lot of false positives.
- I like that it has never crashed or given me a single problem in the 7 plus years I have been using it.
- The full-featured suite gives any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently.
- Creates too many tickets for one task.
- The only downside is that it’s heavily IT based, so using it for other team types is not adoptable.
- There’s no source code so you are stuck with its look.
It's free. Extensible with other (not free) products. Good basic monitoring. Easy to use and understand. Spiceworks is also big on training. For example, you can attend Spiceworks University regional events to get hands-on training from certified trainers, watch the free training videos on Spiceworks TV, and participate in the free IT Webinars.
Currently only supports Windows servers. I would like so see it be available for the Linux operating system.
Review: "Spiceworks is a great tool for any system administrator to automate their labor intensive jobs"
- Inventory capabilities are very good. The detail provided makes my job easier to monitor what hosts we have, the OS they are running, software installed, upgrades available and more....
- Printer alerts for connectivity and ink levels is a plus.
- Antivirus installations are checked and monitored for updates. I get a report daily on updates that are available as well as any systems with more than one installation of antivirus software.
- The networking feature needs to be more automated.
- The graphical network diagram needs to be more flexible and easy to segment.
- It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
- Help Desk
- Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
- Recurring tickets on a schedule for maintenance type items.
- Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.
We highly recommend it, in fact we have to many other professionals, even in our own organization.
Spiceworks is used over the entire organization. Unfortunately, when I was in the construction retail business, not many users were very technically adept. Having to log onto a website, log in using domain credentials, submitting a ticket via the portal and following/tracking their ticket via the portal was not really too user friendly. Our users did not have the patience to learn to use it, rather opting for phone calls or direct emails.
Our IT department on the other hand used Spiceworks much more thoroughly, and it helped us audit machines, track reboots, update the knowledge base, and more! I enjoyed using it for the short period of time I did so.
- Allows my team to quantify their daily workload and predict heightened workload based on trends.
- Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count.
- Provides a simpler means to inventory our hardware.
- Better ticketing views. I would like to see nested ticket attributes and categories.
- SpiceWorks as a non web-based app would be nice to have.
- More bandwidth, network, and hardware monitoring features would be a big plus.
- Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own!
- Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free.
- The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.
- The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update.
- Can be sluggish when using IE.
- New hardware added to the network it alerts me
- New software added to any machine it alerts me
- Any printer issues or even if a printer needs toner it will alert me
- When scanning a network for new machines it rescans each device. I wish it would know to skip and move to next item and only scan new items.
Without the Spiceworks support portal, I would have people come into my office all the time for support or to ask simple questions about none critical issues. Not only is this time consuming for the end user, it interrupts the technicians if they are working on other projects or managing network resources at the time. Since we are a 911 Dispatch Center, the dispatchers don't have the time to leave their stations, so once again the help desk system helps a lot because they can visit the portal, leave a ticket and I can evaluate the severity of the request based on others in the queue, well worth the price of free.
I also want to mention the support forums and the in-house support that Spiceworks has. If you are having issues with Spiceworks, the install, updating or even having issues finding a resolution for a support ticket that was submitted, someone else has probably already encountered it and asked on the forums. The support forums are built into the ticketing system so it's easy for the administrator and the end user to research issues if they desire or require it. The in-house support is also great, they are there and answer very fast, they also participate in the forums a lot.
- Easy installation. You can pick any server that is on your network and Spiceworks will install and configure itself without much input from the admin.
- Support Forums. There is nothing better than having access to experienced users of the systems along with the developers of the software that you are using and Spiceworks provides just that.
- Company support. If you can't find the issue on the forums, the Spiceworks team is ready, fast and affective in resolving issues with their software, giving you ideas on how to improve the system and customize it to your needs.
- Last thing I have found using the system is that along with Desktop Support the Spiceworks package also helps you get a handle on your entire networks needs, inventory and asset management. It's all included in the package and perfect for year end asset management.
- One of the issues I found with the Spiceworks software is the network management. A lot of the time it is discovering items that you have no interest in managing remotely and yet it keeps finding stuff and bringing it to your attention.
- Too much of a good thing? Some would say that because of the nature of the product, being free, the marketing and the software might be considered feature rich, too rich, I think the best thing they could do would be to make it easy to remove features you don't want to use a little easier.
Spiceworks is great for small to medium and even large organizations that don't mind ad placement or other advertisement within their ticketing systems. As a governmental agency, this was the perfect help desk portal for us to use, saving tax payers money that would be used for other projects.
With that said, Spiceworks might not be appropriate for companies that are looking for an in-house solution that isn't driven by ad placement. So in those cases it might not be a good fit, but for smaller companies that cannot afford to invest in a Tech Support Portal like Synergy or Trackit it's a great start. Not only do you get the ticketing system, help-desk portal you get network management tools and asset management. You also are able to build up an in-house support database that customizes itself to past support ticket information.
Overall I like the system. I have had excellent luck with it, our users love the easy of use and I like the asset management and warranty monitoring within the software, it's reminded me a few times or warranties that are getting close to expiring that were not documented by previous staff.
- Spiceworks does an excellent job of keeping track of our tickets, and provides a great search tool to help you search through your old tickets for existing solutions to problems.
- Spiceworks is very customizable in the type of fields that can be filled out for both tickets and purchases
- Provide better way of deleting multiple tickets from the HelpDesk menu
Spiceworks Scorecard Summary
Feature Scorecard Summary
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
Spiceworks Technical Details