Reviews (1-25 of 48)
- It is super duper easy to use.
- It is extremely easy to implement.
- Best ways for handling tickets.
- It's could version needs some improvement.
- The email notifications do not have that much unwanted stuff.
fulfills all the requirements of our company. It is 100% recommended to other
- Creating a ticket and assigning a tech in Outlook was simple to use.
- Ticket management for each tech was easy to use.
- Inventory management was well paid out and easy to access.
- Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
- Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
- A feature to record time would help improve tickets being worked on.
- Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
- Also, the fact you can use it on most operating systems of today that was plus.
- Dashboard was easy to get around with.
- Alert thresholds
- Email alerts
- Very easy to use and enter a support request
- Email functionality allows quick updates to users of status/updates to support requests
- Allows IT team to triage and assign out tickets very quickly
- As a user, I would like to have a login where I can track my specific requests in one place
- We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
- Price: it is free.
- Ease of installation: all components (web server, database) are included in a single package. The entire ticketing system can be configured in 5 minutes.
- Email integration: we can submit tickets, add time, comments, and close over the email.
- Performance issues. With tens of thousands of tickets and thousands of devices in the Spiceworks database, reports can be very sluggish. Throwing more hardware resources does not help.
- Customization is limited. We use a custom script to control our ticket assignment, as rules inside Spiceworks are not adequate. Spiceworks implementation of Apache does not work well with configuration changes. The database server used is SQLite, which is quite limited -- working with the database directly is not advisable.
- Support and documentation are what can be expected from the ad-supported product. Most of the time forums are the best place to find answers.
- Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
- Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
- Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
- Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
- Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
- Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
- Help Desk Ticketing software. For a small company to keep track of all their issues.
- You can choose between cloud or on premis.
- You can use the dashboard and reporting to get metrics to justify your IT spend!
- No cost solution. Doesn't add to your budget.
- Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
- Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
- Actively monitors all of the devices on your network.
- Excellent for software inventory
- Outstanding for hardware inventory
- Price. For the low, low cost of zero you get an amazing quality tool
- 3rd party integration
- Scans are very slow.
- Huge learning curve
- 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
The Spiceworks HelpDesk application allows us to control, analyze and improve performance of IT HelpDesk team.
The Network Monitoring tool gives us enough information on the network state, servers and network resources up time and sends alerts once things going wrong.
- For small and mid size companies - very good solution. Low prices or free solutions.
- Easy deployment, fast start, not additional training is required for personnel.
- user friendly web interface, great performance, easy integration.
- It would be great if different SpiceWorks solutions had a single web management console.
- Integration between solutions to have all the data available in all solutions.
- Give more options for alerting and more flexible options for monitoring.
9 of 10 only because this is not the best solution from the features prospective.
- It accurately and quickly gathers device information.
- It consumes very few resources (network bandwidth, CPU, memory, etc.).
- It can be run and maintained on a virtual machine.
- It requires no special extra software and requires no special hardware.
- I wish it were easier to remove and wipe data. Doing it one system at a time is tedious.
- I also wish there were a way to better discover new devices, regardless of available credentials--as soon as someone connects to the network, we would get a notification.
- I would like to see Inventory integrate with AD.
- They provide excellent learning tools.
- The provide great webinars.
- They provide interaction with software and hardware vendors in addition to other IT professionals.
- I only use what's free since it is a redundant inventory program - no complaints though.
- I typically use their website which can be tricky to navigate until you get used to it.
- Nothing else to add.
- Reviews. I can go to Spiceworks and look at user reviews on products that I may be interested in. There is a good mix of vendor/msp/and users.
- Community. They have a large community of users that will comment on issues you might have. It is a great place to start and see if an issue you have has already been resolved.
- Free tools. They have different free tools that can help you in daily tasks.
- The free tools aren't always as feature rich as paid ones but if you look at the price it is still well worth it.
- There are a decent amount of vendors which can be useful but sometimes they are just trying to sell you a product.
- Comments are useful but sometimes go off in a weird direction and can be entertaining but sometimes not useful.
- Helpdesk is very easy to manage and user-friendly. Very customizable
- The network tools help me "see" our network and devices on it, need to set some things up but that's part of anything like that
- Remote support is awesomeHelpdesk find the remote support tool to be one of the best features yet.
- Community support is great, people are helpful and responsive
- At times the network tool can be frustrating, but that just shows me I need to do work on my end
- Desktop application can be slow to open at times from machine holding DB, this has been an ongoing issue with IE, ok with chrome
- For a free software there is very little to complain about
- Hardware Inventory.
- Software Tracking - This is amazing. After the scan, they show you already the number of machines and pending updates, not only from Microsoft but other players too.
- Network Scan x Authentication - Sometimes it stops scanning.
- Integration with Spiceworks Pages. It works but I think it's not good to force this.
- The web interface is heavy.
It's less suited to a environment where you don't know some basic credentials, or firewall protected devices, as you need to do some configuration before
- Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
- Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
- Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
- Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
- Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
Overall a good application to use.
- Monitor devices. it collect all devices using ip address.
- Monitor application licenses.
- It shows everything at a glance.
- Have a larger knowledge base
- Have a better list of security applications on the market.
- It gives accurate alerts for down systems and eliminates a lot of false positives.
- I like that it has never crashed or given me a single problem in the 7 plus years I have been using it.
- The full-featured suite gives any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently.
- Creates too many tickets for one task.
- The only downside is that it’s heavily IT based, so using it for other team types is not adoptable.
- There’s no source code so you are stuck with its look.
It's free. Extensible with other (not free) products. Good basic monitoring. Easy to use and understand. Spiceworks is also big on training. For example, you can attend Spiceworks University regional events to get hands-on training from certified trainers, watch the free training videos on Spiceworks TV, and participate in the free IT Webinars.
Currently only supports Windows servers. I would like so see it be available for the Linux operating system.
- Inventory capabilities are very good. The detail provided makes my job easier to monitor what hosts we have, the OS they are running, software installed, upgrades available and more....
- Printer alerts for connectivity and ink levels is a plus.
- Antivirus installations are checked and monitored for updates. I get a report daily on updates that are available as well as any systems with more than one installation of antivirus software.
- The networking feature needs to be more automated.
- The graphical network diagram needs to be more flexible and easy to segment.
- It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
- Help Desk
- Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
- Recurring tickets on a schedule for maintenance type items.
- Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.
We highly recommend it, in fact we have to many other professionals, even in our own organization.
Spiceworks is used over the entire organization. Unfortunately, when I was in the construction retail business, not many users were very technically adept. Having to log onto a website, log in using domain credentials, submitting a ticket via the portal and following/tracking their ticket via the portal was not really too user friendly. Our users did not have the patience to learn to use it, rather opting for phone calls or direct emails.
Our IT department on the other hand used Spiceworks much more thoroughly, and it helped us audit machines, track reboots, update the knowledge base, and more! I enjoyed using it for the short period of time I did so.
- Allows my team to quantify their daily workload and predict heightened workload based on trends.
- Allows me to provide my employer with solid tangible data when it comes to proposals, or requests for additional budget/head count.
- Provides a simpler means to inventory our hardware.
- Better ticketing views. I would like to see nested ticket attributes and categories.
- SpiceWorks as a non web-based app would be nice to have.
- More bandwidth, network, and hardware monitoring features would be a big plus.
- Helpdesk ticketing. Spiceworks does this very well - plenty on modules and plug ins to support just about anything you want to do. You can also write your own!
- Inventory management is another thing thing Spiceworks does pretty well. Right down to what software and software keys are on each machine. It's not the end all be all but it does a good job and it's free.
- The community! Wow the community is amazing. Supportive quick and quick to respond with valid answers. I rarely wait more than an hour before someone has responded with something valid.
- The network map isn't the greatest. You need to spend some time to lay it out correctly. It also seems to be wiped out with each new update.
- Can be sluggish when using IE.
Spiceworks Scorecard Summary
Feature Scorecard Summary
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.
Spiceworks Technical Details