Spiceworks Reviews

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Score 8.4 out of 101

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Reviews (1-25 of 51)

BART HUNTER profile photo
Score 10 out of 10
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I use it to scan our entire network infrastructure. I use it primarily as a tool to inform me of our security posture. It identified gaps such as workstations without antivirus installed and even how many workstations running a particular operating system is on our network. This tool is very cost efficient (free to be exact) that a security practitioner can use to perform risk analysis. I highly recommend this for security administrators who have a limited budget but still need an effective tool to help in identifying security vulnerabilities on their network.
  • Identify workstations with running various operating systems on your network.
  • Identify workstations running various anti-virus programs on your network.
  • Identify workstations and servers running low on storage capacity.
  • Provide dashboards to easily view the current state of your network.
  • Spiceworks uses a lot of system resources and does need room for improvement in this area on Windows systems. Sometimes it can hang and a system reboot will clear up the issue.
  • Spiceworks should be able to be installed on non-Windows systems such as Linux, Apple MAC OS, or other flavors of unix. So it should have a Linux install available for servers running this OS.
  • Running Spiceworks on a workstation along with other programs is not recommended. I would advise installing it on a dedicated server.
Spiceworks is well suited for Information Technology departments who have a limited budget. The free version of this software is one of the best tools to help a security practitioner perform a risk analysis on their network. Other similar tools that are free are limited in the IP ranges that they can scan, but not Spiceworks. I can scan several subnets with this tool. Another cool feature is that I don't have to visit each workstation on our network to obtain information about it. Spiceworks gives me all the information I need right at my own desktop. Spiceworks is well suited for small IT shops and small security departments. Other tools of this capability will cost you thousands.
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Martha Batruny profile photo
Score 9 out of 10
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I would say Spiceworks is very easy to set up. It is no doubt simple but most functional tool. It's clean, clear and polished interface is highly appreciable. It consists of incredibly amazing monitoring features. It is indeed incomparable free IT software with plenty of benefits. It works more than our expectations. It comprises of a variety of customization options with wonderful performance.
  • It is super duper easy to use.
  • It is extremely easy to implement.
  • Best ways for handling tickets.
  • It's could version needs some improvement.
  • The email notifications do not have that much unwanted stuff.
Spiceworks can be used with even low budget. It is well suited to our business and
fulfills all the requirements of our company. It is 100% recommended to other
customers.
Read Martha Batruny's full review
Armando Alvarado profile photo
August 01, 2019

Just a thought

Score 6 out of 10
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Well, we used it for monitoring device switches. We were in the process of looking around for something to use. This free version was a good start. The problem we had was just finding something to do what we wanted since our network is pretty large.
  • Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
  • Also, the fact you can use it on most operating systems of today that was plus.
  • Dashboard was easy to get around with.
  • Alert thresholds
  • Email alerts
Spiceworks Network Monitor is an easy-to-use product that will nicely meet the needs of most small to midsize businesses. You do not need to be a professional network engineer to use the product and you don't need to be in the IT department to use it.
Read Armando Alvarado's full review
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Score 10 out of 10
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We use Spiceworks to manage all IT support requests for our team. Since we recently expanded our team and users are across the entire United States, we needed a better solution to manage these requests. Previously users would text, email, AND call for assistance which did not allow for easy tracking of requests for the IT team.
  • Very easy to use and enter a support request
  • Email functionality allows quick updates to users of status/updates to support requests
  • Allows IT team to triage and assign out tickets very quickly
  • As a user, I would like to have a login where I can track my specific requests in one place
  • We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
It is very user friendly for all levels of tech savvy-which we have on our team. Users can quickly access Spiceworks and easily log a support request. They can also specify preference for contact, including email follow up of ticket status. It's not overly complicated and was easy to implement with a team that is very used to just emailing or calling in requests to the support team.
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Score 8 out of 10
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We use Spiceworks to manage help desk tickets and prepare KPI reports on the type of issues faced by our internal users as well as the time it takes to resolve and the notes on the resolution. We also link KB articles where relevant. In addition, we also use Spiceworks to manage Contact Us tickets we receive from our website and combined with ticket rules, assign them automatically depending on the issue subject and category
  • Free version works brilliantly
  • Ease of customization for easy adoption
  • Web interface makes it easy for multiple users to work concurrently
  • Reports are easy to prepare/customize to gather KPI
  • Agents can be intrusive
  • Limited installation option is missing e.g. if we only want to use one feature, instead of all
  • On-premise version constantly wants to go to the web for dashboard
  • Changing a password is quite cumbersome
Spiceworks works well for help desk ticket management and provides relevant reports. Being free, it is easy to have multiple instances where air-gap between systems is required.

I found the agents to be limited and produce false positives and alerts for features that I have not enabled.

Overall, it works well and did I mention the cost is zero?
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Score 8 out of 10
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WE have been using Spiceworks in our environment for about a decade to inventory hardware and software. We also rely heavily on the Helpdesk for internal users to open tickets for help with IT needs. This has been a great software to use in this way for multiple reasons. It has been great with getting more people in the IT department to be able to assign tickets and leave notes and other things that email just doesn't do.
  • I love the help desk portion of the software, it works to streamline our department to not step on each other's toes and we know what is being done at all times.
  • Hardware inventory is really nice, it scans regularly and updates what we have in the environment. Keeping us aware of changes.
  • The software inventory is great as it scans regularly and updates us on what changes and what has been updated and installed.
  • The community is great. If I need help, I ask a question and usually get an actionable response quickly.
  • Upgrades could go smoother. I have bombed out the install at least twice in the 10+ years I have been using it.
  • The customization of the helpdesk backend is great but sometimes it leaves you unsure of what to do and how to script things.
  • Extracting data from the DB that it keeps for feedback to management on performance is limited.
Small companies that want a cheap and easy to use Helpdesk and software/hardware monitoring service for their company. I would think if the company was larger it would have issues with the management of the software and could become overloaded on the software and people side. I used this software when it was just me and 100 users, and it was hard to get people to use. Now, I have almost 300 people and 2 admins using the software, and it helps us keep up with demands.
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Score 8 out of 10
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We use Spiceworks (on premises, not the cloud version) as a ticketing system across our entire organization. One of our locations is also using Spiceworks Inventory to keep track of workstations, printers, and other devices. We have more than 10+ IT support techs, 1000+ users submitting tickets, and 10000+ supported devices (1 for 1 school district). Users submit tickets via email. IT support mostly uses the web interface; the mobile app is used less often. Management tracks time spent on tickets via reports. Nothing groundbreaking --a normal ticketing system in a mid-size organization.
  • Price: it is free.
  • Ease of installation: all components (web server, database) are included in a single package. The entire ticketing system can be configured in 5 minutes.
  • Email integration: we can submit tickets, add time, comments, and close over the email.
  • Performance issues. With tens of thousands of tickets and thousands of devices in the Spiceworks database, reports can be very sluggish. Throwing more hardware resources does not help.
  • Customization is limited. We use a custom script to control our ticket assignment, as rules inside Spiceworks are not adequate. Spiceworks implementation of Apache does not work well with configuration changes. The database server used is SQLite, which is quite limited -- working with the database directly is not advisable.
  • Support and documentation are what can be expected from the ad-supported product. Most of the time forums are the best place to find answers.
Spiceworks Help Desk and Inventory is a great fit for small organizations without funds to purchase a ticketing system. If an organization has more than 5 people in the IT department, a different ticketing system would be a better fit. Spiceworks is easy to set up, but customizing deployment is a painful process. Another scenario for Spiceworks use is an organization where management does not understand the need for paid ticketing system -- Spiceworks can be used to prove the usefulness of a ticketing system.
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Leonard Johnson profile photo
Score 6 out of 10
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Spiceworks was used as a help desk system, inventory management, as well as a knowledge base center. It helped us manage customer tickets as well as assign workflow for each tech. Techs were assigned a ticket, they commented on each ticket, and they provided documentation for that particular issue. We were able to discuss tech issues with other people using Spiceworks which helped us solve issues faster.
  • Creating a ticket and assigning a tech in Outlook was simple to use.
  • Ticket management for each tech was easy to use.
  • Inventory management was well paid out and easy to access.
  • Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
  • Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
  • A feature to record time would help improve tickets being worked on.
If you have under 50 clients in an MSP then Spiceworks works perfectly. This is also true if you don't have a lot of employees in your MSP. The cost is also sufficient for smaller organizations. It would be less appropriate it you had to do billing management separately. I feel like other MSP services provide bulkier packages to better fit those needs.
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Andrew Shannon profile photo
Score 10 out of 10
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We use Spiceworks for two purposes: for its inventory tracking capabilities to keep track of all our our IT infrastructure, and also we heavily use the help desk feature across our whole organization, which allows us to manage and track support issues and their solutions all within one central place, and to easily recall past issues and their solutions.
  • Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
  • Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
  • Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
  • Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
  • Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
  • Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
Since Spiceworks is a free solution, it's hard not to recommend it to anyone. It's great for IT pros looking for inventory tracking and management, and also those looking for a help desk ticketing system, which is searchable and makes it easy to recall past tickets and their solutions and see the history of an issue withing your organization. The apps make it really handy to view when you are on-the-go, too. Even if it's not a perfect fit for your needs, since its free, its hard not to find a way to fit it into your needs.
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Andrew Murphy profile photo
Score 7 out of 10
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We use Spiceworks as our help desk ticketing solution. We tried it for Inventory and the scanning slows down the network. If you scan your network do it during off hours so not to impact your users. However the Help Desk ticket software is great as well as linking to the spiceworks.com site. Spiceworks.com has a great forum to get answers for your tech issues.
  • Help Desk Ticketing software. For a small company to keep track of all their issues.
  • You can choose between cloud or on premis.
  • You can use the dashboard and reporting to get metrics to justify your IT spend!
  • No cost solution. Doesn't add to your budget.
  • Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
  • Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
Spiceworks is suitable for small IT shops. It's a generic ticket system. You can create reports and add-ons. Larger shops should look at something bigger. Spiceworks is very simple. However Spiceworks.com is a great site that can add to any tech's toolbox. There is a large community that helps answering questions. A lot of questions have already been answered so it has a huge knowledge base.
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Michael Timms profile photo
Score 10 out of 10
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My organization encourages the use of open source software when it can be used to cut costs. We were testing multiple asin set management softwares, and I was asked to test Spiceworks as I had experience with it. I set up a virtual server, installed Spiceworks and began to test. Let me say from the start that scanning in all the devices it in my plans took an incredible amount of time, but now that they are scanned in, it is not that bad. Spiceworks is built and maintained by all of the "spiceheads" on the Spiceworks forums, and they are very proud of what they have built, as well they should be. This software, in my opinion, is second only to PDQInventory for asset management.
  • Actively monitors all of the devices on your network.
  • Excellent for software inventory
  • Outstanding for hardware inventory
  • Price. For the low, low cost of zero you get an amazing quality tool
  • 3rd party integration
  • Scans are very slow.
  • Huge learning curve
  • 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Spiceworks is just a suited well to the startup that has a very small budget to the Information Technology Juggernaut that has a multi-billion dollar budget. It is not suited for an IT department that is not used to doing some troubleshooting on enterprise level software. Spiceworks can probably do what you need, but it might take you a while to set it up.
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Valery Mezentsau profile photo
Score 9 out of 10
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We are a growing company and looking for better solutions for the IT department. Reviewing functionality for our needs and solutions on the market we stopped with Spiceworks solutions from HelpDesk and network monitoring.
The Spiceworks HelpDesk application allows us to control, analyze and improve performance of IT HelpDesk team.
The Network Monitoring tool gives us enough information on the network state, servers and network resources up time and sends alerts once things going wrong.
  • For small and mid size companies - very good solution. Low prices or free solutions.
  • Easy deployment, fast start, not additional training is required for personnel.
  • user friendly web interface, great performance, easy integration.
  • It would be great if different SpiceWorks solutions had a single web management console.
  • Integration between solutions to have all the data available in all solutions.
  • Give more options for alerting and more flexible options for monitoring.
This is a great solution and I like to use it in my environment, having experience with expensive enterprise level solutions I can tell that Spiceworks does a great job.
9 of 10 only because this is not the best solution from the features prospective.
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Kenneth Hess profile photo
Score 10 out of 10
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We use Spiceworks Inventory to discover and inventory all of our network-connected devices. Spiceworks Inventory is a free software package that works either as an agent or with saved credentials (iLO, Windows, Linux, Mac, Printers, WAP, router, switch, etc.) to collect device information on your network. For us, and for anyone who wants to get a handle on what's really connected on your network, Inventory helps us track and manage systems--mostly end-user systems. Inventory performs a sweep of your devices and displays a lot of data such as make, model, warranty info, RAM, CPU, disk space, hardware components, applications, and version information for all listed components. It helps us track systems by model, by age, and the software inventory is very valuable because we also get notifications if an application has a security vulnerability. Spiceworks Inventory is an essential part of our IT toolbox.
  • It accurately and quickly gathers device information.
  • It consumes very few resources (network bandwidth, CPU, memory, etc.).
  • It can be run and maintained on a virtual machine.
  • It requires no special extra software and requires no special hardware.
  • I wish it were easier to remove and wipe data. Doing it one system at a time is tedious.
  • I also wish there were a way to better discover new devices, regardless of available credentials--as soon as someone connects to the network, we would get a notification.
  • I would like to see Inventory integrate with AD.
Spiceworks Inventory is very well suited to smaller networks (500 devices or fewer) and is not well-suited to giant or complex networks. If you limit inventory to a single subnet on a large network, you should have no problems. Deploy one VM per subnet if you have a lot of devices. I think it performs best in the 300-ish device range.
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Laurance J. Specht profile photo
December 11, 2018

Spiceworks is worth it!

Score 10 out of 10
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We are using Spiceworks across our entire organization to manage IT support requests. It provides us with a solid interface, quick communications with users and the team, and a mobile app to manage requests in a more timely and efficient manner. The ability to have an archive or request allows us to perform analytics on types of requests, time to resolution, and who is requesting the most.
  • Support request management
  • End-user/ requester communication
  • analytics
  • web page refresh rate
  • ads are annoying but I get it
  • more customization
It is great for a small organization to manage hardware assets, monitor network devices, and support ticket management. It is cost effective and offers numerous tools for that. Our team is able to communicate on support issues within tickets so we can be more effective in supporting end users. Set up was simple and the system was ready to go quickly.
Read Laurance J. Specht's full review
Erik Hall profile photo
Score 10 out of 10
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I use it to network with other IT professionals and to continue learning/expand my knowledge and experience in the IT field. I have also downloaded their Support product, but haven't set it up for use and I have also downloaded their inventory program as a redundant program to what our MSP provides/owns.
  • They provide excellent learning tools.
  • The provide great webinars.
  • They provide interaction with software and hardware vendors in addition to other IT professionals.
  • I only use what's free since it is a redundant inventory program - no complaints though.
  • I typically use their website which can be tricky to navigate until you get used to it.
  • Nothing else to add.
Spiceworks itself is a great thing. It is more than just software, it's a network of vendors and users and I haven't seen anything like it. They provide forums where questions can be asked of other IT professionals. They have social groups for sharing common interests. They provide webinars and educational tools that put vendors and their core customers in the same room, allowing interaction and one-on-many communication. In my opinion, this is an amazing collective of all things IT.
Read Erik Hall's full review
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December 13, 2018

My Thoughts!

Score 10 out of 10
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Spiceworks is a nice site to use when looking for help in the IT industry. They have free tools which can really help when you do not have the budget to pay for these services. I have used their inventory/monitoring tools as well as their ticketing system. The monitoring gives you an easy to understand interface and can show you data that can help your network. The ticketing system can integrate with it and show what past issues you have had on your devices. This can really help to understand when it is time to upgrade/replace.
  • Reviews. I can go to Spiceworks and look at user reviews on products that I may be interested in. There is a good mix of vendor/msp/and users.
  • Community. They have a large community of users that will comment on issues you might have. It is a great place to start and see if an issue you have has already been resolved.
  • Free tools. They have different free tools that can help you in daily tasks.
  • The free tools aren't always as feature rich as paid ones but if you look at the price it is still well worth it.
  • There are a decent amount of vendors which can be useful but sometimes they are just trying to sell you a product.
  • Comments are useful but sometimes go off in a weird direction and can be entertaining but sometimes not useful.
I think Spiceworks is great for SMB and probably not as well suited for enterprise. You will probably be using paid tools in an enterprise environment, and the free ones will not be useful. I think the reviews and comments can apply to all, though, depending on the need and/or situation.
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Score 6 out of 10
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We use Spiceworks as a Help Desk ticketing system for our IT dept. We primarily use it for our dept. but have opened it up to some end users.
  • Tracks issues
  • Allows us to categorize tickets
  • Provides some metrics for ticket resolution
  • Slow response time when logging in
  • Does a better job with windows assets that mac assets
For anyone looking for an inexpensive or free solution, this one fits the bill. It is pretty easy to set up and allows you to add technicians as well as ticket categories and buildings. I have used other expensive systems that are perhaps better at ticket routing and utilizing escalations to multiple tech levels but we do not need those functions.
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December 11, 2018

Spiceworks is Awesome

Score 10 out of 10
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I use it for the help desk, the network tools, and remote access tools. It is only used by myself for the administration of Spiceworks. The company sends help desk tickets to me for work needed, really makes everyone's life easier to know I've seen the ticket and status updates. Spiceworks helps me manage support contracts and devices on my network.
  • Helpdesk is very easy to manage and user-friendly. Very customizable
  • The network tools help me "see" our network and devices on it, need to set some things up but that's part of anything like that
  • Remote support is awesomeHelpdesk find the remote support tool to be one of the best features yet.
  • Community support is great, people are helpful and responsive
  • At times the network tool can be frustrating, but that just shows me I need to do work on my end
  • Desktop application can be slow to open at times from machine holding DB, this has been an ongoing issue with IE, ok with chrome
  • For a free software there is very little to complain about
Spiceworks is a great help desk software, also the network monitor has been extremely useful to me. The community of people has answered many questions and helped to guide me through new processes. I like the remote software that they partner with also. All around this is a go-to software for me, I can watch my antivirus status in the dashboard, the breakdown of operating systems, devices on my network. Great tool for sysadmins like me.
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December 07, 2018

Spiceworks, Quick!

Score 8 out of 10
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The tool is providing lots of details about our environment. It's being used by the IT department, but it helps the entire organization. It solves problems as hardware Inventory, management details of the devices, and environment mapping, and lots of reports, like license tracking, for example, or hardware reports. It helps us a lot in daily activities.
  • Hardware Inventory.
  • Reports.
  • Software Tracking - This is amazing. After the scan, they show you already the number of machines and pending updates, not only from Microsoft but other players too.
  • Network Scan x Authentication - Sometimes it stops scanning.
  • Integration with Spiceworks Pages. It works but I think it's not good to force this.
  • The web interface is heavy.
If you need a tool to scan your network, log with your Active Directory credentials, SSH, SNMP, and is fast, then Spiceworks is a good option. The web interface is very good, check lots of details of your environment quickly.

It's less suited to a environment where you don't know some basic credentials, or firewall protected devices, as you need to do some configuration before
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Iain Young profile photo
Score 9 out of 10
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I use Spiceworks to perform an inventory of my network and devices. I also monitor security and track issues and apply patches within the different apps it uses. it lets me control IP addresses check on tickets that clients generate using the client portal. The appearance can be changed to show what tools are being used to monitor issues.

Overall a good application to use.
  • Monitor devices. it collect all devices using ip address.
  • Monitor application licenses.
  • It shows everything at a glance.
  • Have a larger knowledge base
  • Have a better list of security applications on the market.
The desktop version is good for small business and also using the online version means you can work from anywhere, Tickets from clients mean you can respond quicker than some other apps. The Spiceworks community has knowledgable members who are always willing to share experiences and tricks and tips for your business.
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Phillip Barrios profile photo
Score 10 out of 10
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I currently use Spiceworks as my helpdesk application, my network inventory manager, and to host a company portal, where employees can access information that has been shared by IT. Spiceworks has made it easier to manage the devices on my network and to evaluate their relationships and configurations. It also provides a great platform for communication from IT to the rest of the company. In addition to the services provided by Spiceworks, I also utilize the Spiceworks community, for tackling issues that I haven't been able to wrap my own head around. The Spiceworks community is a GREAT place to get feedback on ideas, answers to questions, and help with overall challenges.
  • Network Monitoring -This application works pretty well, is lightweight, and not very intrusive. It does lack a bit of detail, and you can't do anything with MiBs, but for simple up-time monitoring, it works great.
  • Spiceworks Helpdesk -This application is great. I use it to manage tickets submitted by our employees. This allows me to not only maintain an easy line-of-communication, but also allows me to see trends in ticketed issues.
  • Spiceworks Community -Great group of people. There's always good discussions taking place in user threads. Whether it's troublehooting, problem-solving, or just throwing ideas around, the Spiceworks user community is a great place to get some feedback on your thoughts.
  • Spiceworks Portal -I use this to communicate important information to our employees. I also host a lot of FAQs and How-Tos on the portal.
  • Spiceworks Network Monitor -Could use more integration of MiBs and also a more flexible implementation of SNMP versions.
Spiceworks is well-suited for small-to-medium sized networks. I use it on 5 networks that are all connected via VPN. In this setup, I can set up the remote sites, to report back to the primary site, so that they are all tied together and cooperating. Spiceworks may not work as well, or be as necessary, where money has been invested in more sophisticated software that handles aspects of what Spiceworks covers.
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Louis F. DeWeaver III, M.S.I.S. profile photo
Score 10 out of 10
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I use Spiceworks to manage all of the networking equipment to ensure uptime. The software is currently only being used within the Information technology department. I searched long and hard to find a single product that would do both monitoring and inventory control. Spiceworks does all that I was looking for to do with multiple products all in one.
  • It gives accurate alerts for down systems and eliminates a lot of false positives.
  • I like that it has never crashed or given me a single problem in the 7 plus years I have been using it.
  • The full-featured suite gives any IT professional the ability to use one module, several modules, or all the modules to meet their needs. New versions come out at least once a year with updates more frequently.
  • Creates too many tickets for one task.
  • The only downside is that it’s heavily IT based, so using it for other team types is not adoptable.
  • There’s no source code so you are stuck with its look.
  • PROS

    It's free. Extensible with other (not free) products. Good basic monitoring. Easy to use and understand. Spiceworks is also big on training. For example, you can attend Spiceworks University regional events to get hands-on training from certified trainers, watch the free training videos on Spiceworks TV, and participate in the free IT Webinars.

  • CONS

    Currently only supports Windows servers. I would like so see it be available for the Linux operating system.

Read Louis F. DeWeaver III, M.S.I.S.'s full review
Barry Watts profile photo
Score 7 out of 10
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I am using Spiceworks to inventory hosts, get details on servers connected to our network and monitor up-time. We also use Spiceworks to monitor cloud activity from within the enterprise on a user level.
  • Inventory capabilities are very good. The detail provided makes my job easier to monitor what hosts we have, the OS they are running, software installed, upgrades available and more....
  • Printer alerts for connectivity and ink levels is a plus.
  • Antivirus installations are checked and monitored for updates. I get a report daily on updates that are available as well as any systems with more than one installation of antivirus software.
  • The networking feature needs to be more automated.
  • The graphical network diagram needs to be more flexible and easy to segment.
  • It needs to offer more features to monitor new devices that get plugged into the network on a live and or daily basis.
It is well suited for Hosts inventory and I would highly recommend it for that. The ability to obtain software installations, mac addresses, bandwidth used and updates that are needed is one of the best I have ever used. I would not recommend Spiceworks for any type of professional network monitoring or configuration.
Read Barry Watts's full review
Richard Bird profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Spiceworks across our organization. We primarily use it as a help desk and ticketing system. We also use some of the other inventory and reporting features and have considered using other third party applications with Spiceworks. It has provided users with a single point to report IT issues and provided us in IT with a great way to track ticket issues and our time spent in different areas.
  • Help Desk
  • Reporting
  • Inventory
  • Vendors
  • Ticket templates for when users submit different types of tickets or a different template with different questions/fields could be used.
  • Recurring tickets on a schedule for maintenance type items.
  • Ticket workfows (not just checklists) for things like employee onboarding and exiting where different tasks & steps are preassigned to different techs with parallel & consecutive processing flow options.
Help Desk is great!
Inventory is pretty good.
Monitoring is a bit weak.
Vendor/Purchasing is weak, but great vision.
Read Richard Bird's full review
Zach Olsen profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We chose Spiceworks as a help desk ticketing system for our IT team. It works amazing, is easy to use and set up, and does everything we need it to and more. We use it as a way for users to submit tickets to our IT Department by email; assign the tickets, track the ticket history and even look at past ticket history. It does a lot more but we do not use most of the features or are not currently utilizing them. The best thing about it is that it is free and the support is free too! Another great feature is the forums and articles where lots of other IT professionals get together to talk and answer questions. We use this quite often to help with issues that we might be facing or read how others are using technology in their workspace.

We highly recommend it, in fact we have to many other professionals, even in our own organization.
  • Help desk
  • Forums for IT issues
  • Articles
  • Scanning of network devices
  • Purchasing piece is a nice try but found it is not very useful
It's great for a help desk ticketing system, that does not need to be very robust. It works great for our environment, and actually does it pretty well. We stopped using another product that we were paying for that was much more complex and expensive because Spiceworks was so simple. You can't beat the price also.
Read Zach Olsen's full review

Feature Scorecard Summary

Organize and prioritize service tickets (25)
8.1
Expert directory (22)
8.0
Subscription-based notifications (20)
8.4
ITSM collaboration and documentation (21)
8.0
Ticket creation and submission (25)
8.7
Ticket response (24)
9.0
External knowledge base (22)
9.1
Internal knowledge base (21)
8.0
Customer portal (22)
8.5
IVR (7)
8.9
Social integration (15)
7.7
Email support (21)
8.9
Help Desk CRM integration (15)
7.6

About Spiceworks

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.

Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and is generously backed by multiple investors, most notably Goldman Sachs.

Spiceworks Competitors

Spiceworks Technical Details

Operating Systems: Unspecified
Mobile Application:No