TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/dw/p7/GT4KZ56LGG19.PNGSpigitSpigit - worth it if you don't need to customize or pay to customize2016-01-14T22:20:56.919ZWe use Spigit in multiple instances or communities. Our biggest community spans engineering, product management/marketing, research, and parts of manufacturing for our consumer electronics division, all working on new product features and ideas for our headphones, music speakers, home theater systems, etc. Our most active community at the moment is the one for our retail salespeople, which is focused on operational improvements -- what selling techniques work best, what merchandising has been successful, and so on. We've also had temporary communities for cross-functional teams of a few dozen people working on special projects.,Idea Submission: This is the bread and butter, and it's fairly easy to customize a template for idea input to make it work for your organization.
Idea Progression: There is a lot of criteria on which you can trigger the progress for an idea, and it's very easy to configure.
User Reputations: Weighting the value of each user's input based on the past perceived value of his/her input works well and is pretty useful, both in the core functionality (submitting and evaluating ideas) but also in helping us identify power users.
Responsiveness to Customer Needs: We've definitely seen features added that we specifically requested. They use their own tool within their user community to help them identify and prioritize product improvements.
Events and Conventions: The Spigit user events (the Ignite summit in particular) have always been high quality and a great help to energize and inspire their community managers and customers.,Detailed Idea Evaluation: It's difficult to do things like expert reviews or specific topical reviews, or to rate ideas by multiple criteria. The built-in visualizations for comparing ideas against each other don't make use of the granularity available in the data, and are mostly useless.
Custom Reports: In six years, they're now on their third platform for custom reports. This is important, because their built-in reporting and leaderboards don't track the kind of metrics we want to track. The first reporting system was a complex scripting language that was powerful, but still limited in some respects, and required paid custom work by Spigit employees if you needed high-powered reports that required extensive knowledge of their internal database schema! And still, it had limitations. The second reporting system was a sort of cross-tab dashboard tool that never worked the way I thought it would, and couldn't show the things I wanted anyway. The new tool seems to be a much-improved dashboard-style tool, but it has a bit of a learning curve that we haven't taken the time to climb yet.
Site Design and Customization: If you don't pay them for custom work, and you don't like the default pages, you're in for a lot of frustration and helplessness, as their widget system features hundreds of obscurely-named widgets with unhelpful documentation pages.
Page-Level Analytics: We have a private site for confidentiality reasons, and we have no idea about how our customers use the site to be able to improve their experience or identify what's working. The platform has no built-in page analytics tools like Omniture, Google Analytics, etc. And we can't use them on a private site because there's no way to get past password protection.,7,We've had difficulty attributing any direct ROI to Spigit because we're mostly focused on product ideas and features, and many of our ideas might have (or do concurrently) come through non-Spigit channels within the company.
We have had a mixed impact with employee morale, as people who have a disposition toward innovation and using social tools like this very much appreciated having Spigit available. But people used to the old way of doing things, or those skeptical about the benefits of crowd-sourcing, or those unaccustomed to having their ideas evaluated or criticized, felt like the tool did more harm than good.,Imaginatik, Atlassian Confluence, MS SharePoint, Jama and JIRA Software,JIRA Software, Tableau Desktop, SAP Business Objects,No,Price
Product Features
Positive Sales Experience with the Vendor
Analyst Reports,We would spend the time to do a sandbox test of more platforms. Ultimately, modifying and adapting Spigit to our organization proved to be the most problematic part, and it's possible that other tools might be more flexible, or more easily adapted.Clark WoolstenhulmeYears of experience with this product across multiple deployments2016-02-12T18:19:55.932ZI have hands on experience experience deploying, launching, and operating Spigit software. This experience includes four deployments in organizations from ~1,000 users up to 165,000 users. I also have experience with the operation for two other companies. Across those deployments, it has been used both enterprise wide and with various departments whose leaders are looking for employee engagement in innovation activities.,I have used the solution to access very large crowds, especially for filtering and selection. Their Pairwise (A-B voting on ideas) generated ~100,000 votes in less than 1 week for one specific event.
I have used the solution to engage crowds over ~100K users and less than 10. In each case, the user experience can be tailored to meet specific objectives for the sponsor or it can be deployed in the exact same way repeatedly.,There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.,10,I've seen ideas that could have come through existing channels but may have faced layers of barriers before getting to the right decision makers bypass all of that bureaucracy and get the level of support needed to proceed. In one case, the value of just one of those ideas created a 27x ROI over the annual expense of running the software and the supporting team. In other words, that one idea justifies the existence of the program for 2 1/2 more decades if there are no other wins.
Because the program can literally engage every employee, it tends to be the most visible and tangible innovation asset for the masses. Along side (and connected with) other innovation capabilities like internal incubators, R&D labs, design teams, lean programs, etc., it tends to be the tool that delivers on a strategy of total employee engagement for enterprise wide innovation. Employee perception of innovation has improved significantly since the inception of this program.
The software can be used in other ways beyond innovation ideation to drive corporate values, employee engagement, and employee feedback and insights. In nearly every deployment where I have been involved, we have found ways beyond ideation to engage crowds to generate other value for the business. In each case, this was engagement that could not have been delivered in any other way except for a crowd-sourcing technology like Spigit.,IdeaScale, Imaginatik and Hype InnovationGregory HicksSpigit got it!2016-01-26T22:39:45.618ZIn my company, Spigit is used across the whole organization, with sponsorship and support from HR/Leadership & Development. It is used as a collaborative improvement tool to engage everybody in the company to take part in challenges of disruptive innovation, continuous improvement and operational (micro) improvement. In our company it plays firstly an educational role (to collaboration) and then an operational role. It may be considered in its experimental phase.,Engage employees in challenges to better understand their company: mission, objectives, priorities, and structures.
Start an "open" approach to improvement and innovation: a cultural trigger.
Gather, improve and evaluate ideas: clear path from proposal to project when good sponsorship is in place.,Versioning of ideas.
"Building block" comments, highlighted and embedded in the original idea by moderators and authors.
Italian version.
Can be improved in the implementation funnel of ideas.
Interfacing with other platforms e.g. management platforms, gamification platforms, LMS platforms.
Poor gamification.,7,Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.,IdeaScale, InnovationCast and Kindling,Microsoft Yammer, MS SharePointPaolo De CaroContractors view2016-01-18T17:44:53.040ZSpigit is being used across the organization. We are using it as an idea collection platform trying to generate innovation within our culture. Our culture is not accustomed to this as they are very comfortable in silos. We are using this platform to change the way we think. We want our people to understand that not every idea ever thought of is a winner. Good ideas start somewhere and with collaboration they can evolve to a great idea that can affect more than just a few. We generate challenges and reward frequent users and ideators whose ideas are implemented.,On-site training: Spigit provided hands on training very well. I left my level 1 training feeling equipped to make changes and use my instance.
Kick off - spigit creates a great team that allows a company to initiate the use of their system. They assigned staff to our organization making it easy to communicate with the same person and create that trust needed to share the internal desires of the use of the system.
Follow up - main sales contact follows up with us yearly if not more often to make sure all is still going well. We can address areas of concern with them and they direct us to the appropriate person to handle that concern.,The platform - it is not intuitive. Would like to see it more user-friendly. i.e. creating the store and adjusting the points was very difficult. Platform terminology created a break in ability to delegate implementation. manipulating the look of the challenge should be made easier. Right now we are limited to the options, unless the user is very good with computer terminology.
Help desk questions - response to tickets takes too long. Generally when a question is posted the user is looking for an immediate response.
Kick off team - it would have been very useful to have a team that was familiar with our industry. There were differences in terminology that created a break in communication at times.
Mentors - I would have liked to have been linked up with an organization similar to mine who has been using the system. I tried creating this link at the 2015 conference, but the user did not respond. If this was preset by spigit, it might make this step easier for the newbie.,6,Increased employee productivity by changing the process of a task.
Decreased down time on the job site by implementing charging stations per floor.
Increased employee moral by implementing a video training library of hands-on tasks that are generally overlooked during on-boarding.,MS SharePoint, Microsoft YammerGloria CookThe platform of choice for idea management2016-01-18T17:39:14.421ZSpigit is being used throughout Ingeus UK operations and is across multiple contracts. The platform is used to generate ideas from staff members to support the business to improve in a numbers of ways such as: ways of working, technologies, and customer service. Ingeus has roughly 100 offices, and so the platform also provides staff from across the company to network and engage with each other; this can be a productive way to share best practise.Spigit has also been used as a way for management to communicate with staff and involve them in business decisions (through using challenges). Challenges have also been used to gather staff opinion and ideas - for example on new contracts.,Idea Graduation - Lots of customisable features make it possible to manage lots and lots of ideas at the same time (through graduation thresholds).
Gamification Settings - Staff enjoy the point scoring system which encourages engagement. These points gained through contributing on the site can be exchanged for prizes in a special store!
Customisable interface - The site can be customised to meet your company's branding and specification. It can work alongside any other systems you have in place.,Idea Implementation - Once an idea has been accepted on the system, I believe more could be done to support users to manage the implementation process and also to ensure staff are kept up-to-date with progress.
Site Editor/ Widgets - The widgets area could be made easier to use and edit and also to navigate. it is quite a dated aspect of the Administration Settings!,8,We have found it difficult to quantify the value added - still working on ensuring the benefits are measurable... We have often used it to gain an insight into staff options etc.,Newsgator,MS SharePointMark Peitli
Unspecified
Spigit
24 Ratings
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