Splashtop

Score9 out of 10

929 Reviews and Ratings

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Splashtop

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What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.

Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device. With security and advanced productivity features, users get access to files and applications, while enabling IT administrators to centrally deploy and control permissions, supporting efficiency and security.

Splashtop Remote Support is a solution for helpdesk and IT teams combining remote support, endpoint management and security. It offers multi-platform attended and unattended access, troubleshooting tools and automated endpoint management capabilities.

Splashtop Autonomous Endpoint Management (AEM) is an automation led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient.

Categories & Use Cases

Media

Screenshot of Splashtop Streamer: Used to connect to and remote into computers.
Splashtop Business App: Used to connect from and remotely access other computers.

Screenshot of a view of computer sessions.

Screenshot of where users can transfer files and folders from local and remote computers during a session.

Screenshot of Splashtop Remote Support Enterprise : On-demand support with service desk capabilities.

Screenshot of a dashboard - This offers key insights on endpoint status, security metrics, and scheduled tasks.

Screenshot of 1-to-many actions: Used to instantly execute or schedule tasks to multiple endpoints simultaneously.

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Screenshot of Splashtop Streamer: Used to connect to and remote into computers. Splashtop Business App: Used to connect from and remotely access other computers.

Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.4
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.5

Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 7.9
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 8.1
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 6.5

#1 most frequent

Professional, Scientific, and Technical Services

21.9%

92 installations of 420

“Splashtop Remote Access is used by Service Desk, Field Service, and Device Management, supporting our customers' devices.”
— Proccess, TIVIT (1001-5000 employees)

#2 most frequent

Information

10.7%

45 installations of 420

“I would otherwise work myself to death if I had to make visits for every small issue which occur and the mileage would kill me, when I can't bill the customer.”
— Sole Trader, Hafstrands IT-Support (1-10 employees)

#3 most frequent

Manufacturing

9.3%

39 installations of 420

“Splashtop is being utilized in the service department to address our customer concerns with remote assistance first and then if needed onsite service.”
— Service Manager, BEELINE AND BLUE (11-50 employees)

Pros

Exceptional ease of setup and intuitive user interface
Reliable and quick remote connectivity for seamless sessions
Robust security features including 2FA, device verification, and industry-standard encryption

Cons

Occasional connection stability issues, including dropped sessions and re-establishment problems
Rigid or clunky web GUI with limited customization options for organizing nodes
Challenges with multi-monitor switching, especially when display counts differ

Christopher Kuleci View profile

Managing Partner in Corporate at Enix Networks (1-10 employees employees)

Use Cases and Deployment Scope

We support over 400 computers in the field using Splashtop to provide seamless access to resolve IT issues. Beyond remote access capabilities, the tool also provides a method to transfer files from your local PC to the client PC (or vice versa) to facilitate installations or assist with diagnosis. This is a core tool that we utilize every day and are able to bring our clients under our umbrella and grant them access to their computers from home as well. It is truly a win/win situation.

Pros

Remote Access
File Transfer
Log activity
Deploy easily on Windows
Remote printing that actually works

Cons

Data transfer rates could be higher
Allow for resolution change on the host side instead of needing to open the streamer on the remote device as seeing things could be difficult

Return on Investment

Save on gas
Save on mileage
Save my time
Save my colleagues time
Enhance my customer's computing experience
Deliver fast and responsive results

Other Software Used

Syncro, SentinelOne Singularity, Axcient x360Cloud, Axcient x360Recover

Sam Hall

IT Manager in Information Technology at Bourland, Wall & Wenzel P.C. (51-200 employees employees)

Use Cases and Deployment Scope

We use Splashtop across our entire organization with varying purposes. Splashtop allows remote access flexibility for the entire staff, even though in-office is required most of the time. Splashtop offers a nearly 100% productivity level in emergency situations, should the office be closed from inclement weather or something similar. We have already used it to this effect, and it's highly efficient and effective. Before Splashtop, we used a competitor's remote access tool that has been around a very long time, and the performance and reliability of Splashtop vs. that old product was literally shocking for our tech committee during the proposal to switch to Splashtop. Additionally, IT utilizes Splashtop for efficient virtual server access, software/policy deployments, and emergency SOS access for out-of-office users, both on desktop devices and mobile devices. Our adoption of Splashtop has been game-changing for our organization. The ability to have reliable remote access, coupled with the more advanced Enterprise tools, has probably increased efficiency so much that it's had a direct impact on business revenue.

Pros

Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.

Cons

I would like to see an integration with a wider variety of antivirus XDRs. We spend a lot of money on Sophos, which is arguably the most effective product on the market. It would be nice if Splashtop and Sophos Central could work together to increase some efficiency and security.
It would be really great if PCs or devices could be excluded from the antivirus monitoring of Splashtop. For example, some employees use the Splashtop Streamer on home PCs (not owned by the company), so they can remote to their home machines while at the office. Occasionally, Splashtop will report threats to a home user PC that are false or breach personal privacy. Then, those get logged with the device forever. The ability to have IT Admins command Splashtop to ignore device security would be very welcomed.

Return on Investment

Prior to the onboarding with Splashtop, our employees were basically of the mind that productive and reliable remote access was unrealistic. However, since we're a practicing law firm, the billable hours for attorneys has increased around 15% since they can essentially work anytime/any day without coming to the office.
Splashtop has provided a solid piece of our Disaster Recovery Plan and backup systems. Prior to Splashtop, inclement weather would close the office and cease 95% of productivity, which could last a day or a week, sometimes multiple times annually. With Splashtop, it doesn't matter if the physical office is closed. As long as there's power, our employees can be 95% productive, instead, while being 100% remote. The remaining 5% is because our industry relies so heavily on paper. A 95% increase in billable hours and earning revenue on days that would have been 5% is quite good!
The relief that Splashtop has provided the IT department through real-time office inventory, incredible tools for assisting users, deployment of policy, deployment of software, and remote access at anytime/anywhere is substantial. Splashtop has had a direct impact on IT's ability to keep services operational and efficiently managed, which in turn, keeps the earners happy and earning.

Other Software Used

Microsoft Exchange, Microsoft Windows, Brave, Microsoft 365, eDOCS

Usability

Justin Royse View profile

Technical Director in Information Technology at Alta Loma Christian School (11-50 employees employees)

Use Cases and Deployment Scope

I use Splashtop as an individual IT service provider. I provide on-call technical support to small businesses and use Splashtop remote access to connect to all of my clients' on-site workstations and administrative laptops. Remote access allows me to manage, update, troubleshoot, and monitor client workstations and networks, as well as communicate with users directly in real-time while connected via the chat feature.

Pros

Splashtop provides simple deployment options for both the provider and client
Built-in features like file transfer and chat make it easy for provider-to-client interaction
Customer service is timely, responsive, and genuinely helpful

Cons

I would like to see the chat tool be more modernized
Built-in screen recording would be awesome
Display resolution of remote machines is not always optimal depending on the machine's OS/settings. I would like the ability to use a standard base resolution that maximizes readability regardless of the remote machine's current settings.

Return on Investment

Splashtop makes it feasible for a 1-person show like me to provide reliable and valuable service to my clients
Splashtop saves me time, which saves me money and also gives me flexibility in how I operate and govern my business

Other Software Used

Windows Server, Sophos SG Firewall Appliances, Sophos Central Device Encryption

Andrew Holt View profile

IT Support Engineer in Information Technology at PCC Community Markets (501-1000 employees employees)

Use Cases and Deployment Scope

We use Splashtop On-Prem to access store workstations, and it works great! Connects easily, passes through sound so we can troubleshoot those issues as well, and makes file transfer simple. Splashtop Business is used to support individual computers for which we don't want to have instant access available, and this also works very well - a quick code, and a full connection is ready to go. Both enable easy IT management of remote systems with minimal fuss. Good stuff all round.

Pros

Quick remote access.
Easy to locate computers on network.
Allows full control, including passthrough of admin credentials.

Cons

Remote wake-on-lan?
For Splashtop Business, maybe have the code window not appear to users again once connection is almost finished. "It gave me another code [proceeds to read same code again]"
From the user end, it looks _very_ similar to remote control tools used by scammers. Not sure how to make things look safer these days.

Return on Investment

Not having to drive to every location is a game-changer.
Saving so much on gas, not to mention customer satisfaction.

Other Software Used

Microsoft 365

Wayne Dillard

Director of Business Development at Allied Digital Printing (11-50 employees employees)

Use Cases and Deployment Scope

I can log in to my work PC from home or on the road and do all my work.

Pros

Restarts after my pc restarts.
Screen selection is easy.
Resolution is very good.

Cons

Wake up computer from home.

Return on Investment

Upper management doesn't have to wait for me to be back in the office for reports.
Phone functionality is superior to Chrome Remote Desktop.
Saves time and reduces anxiety if you need to run reports while away or over the weekend.