Screen sharing (37)
Over-the-Internet remote session (42)
File transfer (39)
Multi-platform remote control (33)
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Splashtop Enterprise is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access.
There are four packages to choose from – Splashtop Business Access, Splashtop SOS, Splashtop Remote Support, and Splashtop Enterprise.
Splashtop Enterprise features include
- On-demand support access to Windows, Mac, iOS, and Android
- Unattended anytime access to Windows, Mac, and Linux computers in SOS+10 and Unlimited
- Screen sharing for collaboration
- Remotely view iOS screens in real-time
- File transfer
- Remote reboot and reconnect
- User management
- Custom branding
- Integration with PSA tools
- Licensed per technician
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Multi-platform remote control
|Deployment Types||On-premise, SaaS|
|Operating Systems||Windows, Linux, Mac, Chrome OS|
|Mobile Application||Apple iOS, Android|
|Supported Languages||English, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)|
Frequently Asked Questions
- Printing to your location
- App for phone
- Splashtop will make you more efficient
- Ease of use
- Remote desktop sharing so we can train employees or help during projects
- Remote desktop for accounting reviews and updates
- Brain-dead, easy to use. It has worked flawlessly. Given the diversity of computers and environments and bandwidths at these locations, I've been amazed [at] how IT JUST WORKS! [There's] no hiccups like I've had with other software!
- Access control; who, when, for how long
- Remote access to applications
- Isolate access to a single workstation
- Compatible with security software and virus software
- Ease of use from remote user perspective
- Ease of use from administrative perspective
- Automated reporting, remotely
- provides information repeatedly throughout the year for clients
- being able to receive documents securely
- feeling secure in providing information while out of the office
- signature docs from taxpayer and spouse in one email
- better document print options when clients scan one page at a time instead of multiple scans. It takes too much time to open and print individual documents.
- Always available remote access. (If client is ok leaving it on.)
- Remote printing
- Protected access for clients who don't want it on all the time.
- Full desktop access.
- VERY reasonably priced. For small firms, that's a big deal.
- Access Virtual Machines
- Allowing access from any device to any device in the infrastructure
- Allowing access to third party to specific resources and revoking them when necessary
- Needs 60 FPS streaming
- They have separated certain products that used to be together
- Needs better compatibility with Linux
- Remote Access
- User Interface
- Flexible device usage
- Currently, Splashtop can only display to as many monitors as are currently connected to the device. One monitor (or headless), one display for the end-user. Two monitors, two displays for end-user. This can cause an extra expense for the end-user that needs two monitors at home.
Easy to connect to, easy to use. It is a fantastic tool!
- remote access
- ease of use for pc users that have little experiance
- not laggy, even on slow dsl connections
- would be nice if disconnected you could reconnect the current session easily
- chat feature could be easier to use, doesn't always display correctly
- Access Multiple systems from the same device.
- Mobile Device Support.
- Flexible license mode.
- Better management interface.
- A better way to authenticate devices.
- Kick out a user who's occupying a license.
- connect immediately to see other's screens while on a phone call
- adjust settings and perform support tasks while the current user views
- apply settings and run scripts on a group of computers on a schedule
- could keep a notice, somewhere on the screen that announces that somebody is currently connected and has control, the notice is too fast and only at the moment of connecting
- allow drag and drop of files
- have a presentation mode where several computers can watch the actions on a remotely controlled session
2. We use Splashtop SOS to managed tablets in the field, which has been very useful in increasing our reach.
- Ease with customer installation
- Remote capability for android and iOS devices
- Easy and intuitive remote control
- Improving on price point for unattended access
- Unattended iOS access
- Integration with iOS widgets
- Easy to install.
- Easy to navigate.
- Easy to log in.
- Works every time.
- Very Easy Login daily
- very cost effective
- good functionality
- nothing that I can think of
- Simple for end-users
- Easy to administrate
- IOS screen sharing
- Easy to add and remove computers.
- Excellent print function.
- Fast, never experienced a significant outage.
- Remote scanning feature would be helpful.
- Easy to use for clients we are trying to assist.
- Can transfer files and view multiple monitors while connected.
- Quick connection rate.
- Would be nice to be able to change the resolution of the clients screen.
- Copy/paste between host and client sometimes does not work.
- Easy for end users to run and follow the instructions
- The file transfer feature is very good at sharing small files
- The ability to have a limited user run the program while still letting me have admin access is very useful
- I wish I had more options for bandwidth usage, users in remote locations with limited bandwidth can be tricky to connect with
- The splashtop program can cause high CPU usage on older pcs
- The option to reconnect after a reboot would be nice.
- Smooth screensharing and remote-control
- Ability to gain admin access to the remote computer
- Good value-for-money
- The connection can drop if the remote computer's internet connection is slow
- During the connection process, the session code briefly reappears a second time to the user being helped. This sometimes confuses them, making them think the code has changed
- The ability to stream audio in real time works almost flawlessly.
- Splashtop [Enterprise] has the most stable connection and doesn’t interrupt your connection for no reason.
- Splashtop [Enterprise] is compatible with multi-monitor setups and allows you to seamlessly switch between monitors or view both at the same time.
- The UI could be improved a bit to be more modern.
- It would be nice to be able to generate a code so that I could invite someone else to share control of my computer if needed.
- It would be nice to be able to plug in a hard drive to my home computer and have it show up as if it’s plugged in on my work computer.
We also used Splashtop for employees to be able to work from home during Covid. I helped them set up their machine at home to see their computer at work, and work as if they were sitting at their desk.
- Secure connection. this allows me to be on an employees machine as long as necessary without having to reconnect.
- Ease of use. Once a computer is set up for remote use it is always available as long as it is powered on.
- Easily manage different location machines. it is great that Splashtop allows you to put machines in the different locations to find them quickly if you have numerous machines to support.
- the SOS feature is nice to assist any user that has not been added to your group.
- The email sent to users to add their machine is a bit confusing for them to follow. I usually have to help them through the process.
The only scenario that Splashtop is not suited for the job is if the remote computer has to been shut down, then there is no way to get access to it until it is powered on. So if you have to do a Ctrl-Alt-Delete or hard boot you are kicked off.
- Ease of use as a remote access tool
- Ease of use for administration, particularly for giving remote access to staff working from home.
- Very cost effective compared to alternate remote access products.
- Hard reboot for machines running but not online to Splashtop.
- Length of time a machine has been in the "active" state.
- Windows 11 machine seem always to be "active" even when not.
- Remote access to my work computer
- Ability to remotely provide it support to my employees
- Easily transfer files to and from computers
- Sometimes I experience connectivity issues when connecting to another computer on the same network as opposed to connecting from outside the office.
- Viewing remote screens on a smartphone or tablet can be challenging.
- It is often difficult to move the page positioning up/down arrows on a remote computer using a smartphone or tablet.
- Remote connections to multiple monitors
- Very quick response times
- A very high level of security
- Making the set up interface a little easier to use.
- It was confusing getting us set up for multiple users.
- We are pretty much happy with the way it is. Usually, when software is improved, it is more difficult to use. I would still be happy with Windows XP over Windows 10.
- great pricing - I don't think there is another vendor that provides their service, for the same low cost
- easy to install, configure, and use
- great remote performance
- honestly, I can't think of any shortcomings