Splashtop Enterprise

I highly recommend Splashtop if you have remote employees or have a job where you travel and need access to a computer that is not with you. I work with several computers and it's not feasible for me to travel with all of them, and being able to access each computer is very helpful.

It's not a matter of how likely I am to recommend Splashtop, the fact is that it is the only remote support tool that I recommend. While LogMeIn and TeamViewer dominate the field, neither are affordable for small organizations. Splashtop Remote Support is trivial to use and install and has saved my organization thousands over LogMeIn.

For a remote support tool, Splashtop has been fantastic. You ask your user to go to a website and then a download starts for a temp installer. It even knows if the user is on a Mac or Windows PC. The end-user gets a code, which they give to a technician and remote support can begin. After the session, the code is broken and not usable again for that machine. Security is a high priority for us and because of that, even though we have it, we don't use the agent-installed/unattended access. So that won't be reviewed here. You have a bevy of tools at your disposal too-- file transfer, screen mark-up, whiteboard, technician sharing, multi or single-screen view (for multiple monitors). If you're saying, "So what, I have a tool that does all of this...", then let me add that I have used most of the other Big Guys out there. I'm familiar with what they can and can't do. But Splashtop has impressed me (and my techs) with the value for the price, the features, ease of use, and also the support community at their company. If you're skeptical, I encourage you to sign up for a trial of their software and try it out. I think you'll be glad you did.

A business's IT support team or an IT consulting firm would do well with this as a remote access tool. From my experience, the support is ABYSMAL. The support people clearly do not have full command of business-level English, and they seem to take several rounds of communication to understand the points of certain messages. In some circumstances, they understand the problem, but simply can't fix it. They have no phone access or real-time remote access support. Isn't that HILARIOUS considering they MAKE a remote-support product? If they could fix their support, I'd be MUCH more thrilled with them. The product and service are great when they work. God help you if you need help.

great, cost-effective solution for MSPs as a primary or secondary remote solution. great solution over TeamViewer for pricing and security.

The ideal system for a single user. I don’t have the experience commenting on more complex configurations. I would expect, however, from my experience that it would function just as well for a limited number of users.

In the past, we used different providers of remote access tools. Splashtop became our preferred provider for such solutions because it is an easily manageable product, thoroughly reliable, with no shutdown ever experienced; it's been a solution that we can trust. As a means of success during the pandemic, most of our team members are working from home, in desperate need of a complete remote access solution. Intensive use of the application confirmed that we made the right choice. When needed for questions, the support and service were helpful and dedicated. We are so pleased with this software that we recommend it to our business partners and clients without any doubt!

Previously we used TeamViewer, Splashtop Enterprise is so much more secure. We don't have to worry about unauthorized personnel taking their unique ID and password home to be able to connect to their work computer remotely as we did with TeamViewer. The connection to the remote PC feels quicker and more responsive than TeamViewer as well. Security is the biggest advantage, along with the ability to be able to stay connected to a remote pc without the end-user knowing you are still in their machine so you can observe without being obvious.

I've used many remote support solutions and Splashtop is faster and less expensive than others like Logmein and GoToMyPC

For occasional use or just one user, the price is excellent

Easy login, responses quickly and the connection is fast. The screen from my pc at work fills the entire screen on my mac laptop at home. I do payroll at work and when I'm on vacation I can do my payroll with no problem. I don't like anyone else to do my payroll for me.

It's a great choice for an independent IT support company. lets us remote in to computers or mobile devices located anywhere in the world and use them as though we were there.

When working from home, it is very easy to send files from my work computer (to clients) if I've missed something during the day. It is a great backup system.

Good for people who are looking to work remotely or view users within your company remotely. It would be less practical on a computer that is used heavily by multiple users at the same time. This application is made for one user on each computer at any given time. I do recommend this product.

CAD/FEA machines remote control is really well supported by Splashtop, because of the specific needs of displaying, refreshing, etc. CAD software, resource-intensive softwares, requests a strong solution to take control of the remote. Splashtop seems to be the most reliable and affordable solution for a small company without passing through the heavy concurrent solutions. I have not yet known a less appropriate scenario. Who can manage the more can do the less

Splashtop works very well if you have to connect to various computers. The process to connect is very straightforward and reliable. Splashtop is priced affordably and secure enough for most organizations.

Splashtop Enterprise is perfect when we have an agent that needs urgent assistance from our IT department. The only thing I see that could be more efficient is not having to redownload it each time, but I understand a new code is needed for security purposes.

I have used Team Viewer and Go To Viewer, and they are both slow, clunky, unreliable, and difficult to work with. Splashtop Enterprise is user-friendly and totally set it and forget it for remote computer access. I am super happy with it and would recommend it to anyone, regardless of their situation.

Splashtop is most suitable for small businesses and teams to remote access their target machines. It can provide an easy setup and all people can learn how to use it quickly. On the other hand, it can also provide logs to enable the business owner to monitor the access records. And it also enables the recording section for training or review purpose.

Suited to most scenarios that require you to access a computer located at work (or another location) from home or when on a trip away from the office, allowing access to your files or programs as if you were in front of your pc. Also great to access a work server and very handy to provide IT support to colleagues and customers.

Splashtop Enterprise works extremely well if you need to provide remote access for employees to their computers. It's awesome to be able to give multiple employees access to a computer for specific situations and as the director, I can have access to all of the computers. File transfer is fantastic and you can simply drag files from one computer screen to another. The iPhone app is exceptional and I find myself using it every single day. I can quickly access any computer and have legitimate use of the system even from my little phone.

This is a great software for bookkeeping and accounting companies to increase their clientele while remaining virtual.

We had a user with network drives being disconnected at home and connected with the home network. The user did not feel confident about how to connect the VPN for the network drives to be connected. We sent an email to the user and let them download the SOS software. Once that was issued and the user was right away show us the code to connect. It took less than 5 minutes in total to issue the invite, code, and connect from a tech. The software is suited at best in these quick situations especially with users having issues with the device's large learning curves.

best suited for remote access and file sharing. would like to share the desktop views with clients for only one session. we do graphic design and sometimes would like to just show clients an image for approval of the concept.

Well, it's great when you need to remote into a machine. The custom installer is also great.