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Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

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Recent Reviews

Splashtop is great!

10 out of 10
August 28, 2023
Incentivized
We use the remote tool (STB) for the home office. <br>The support tool (SOS) is used by the administrator to be able to connect in case of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.4
    94%
  • Over-the-Internet remote session (42)
    9.4
    94%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.5
    85%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Splashtop, and make your voice heard!

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Pricing

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Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$12.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.3
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support
is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise
is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.4.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(622)

Attribute Ratings

Reviews

(1-25 of 446)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Splashtop is very well suited for remote support scenarios. It has a reasonably light footprint, however, provides all the necessary functionality required of such a remote access system.

As our clients are made to be weary of people remotely accessing their computers, features such as only allowing the end user to approve access and locking down in such ways helps ensure our users are protected from fraudulent access attempts.
Steve Bessler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Splashtop makes fixing minor issues easy. Sometimes I need a user to reset the browser and cache for a service/site to work properly. I can log in with Spalshtop and fix that quicker/easier than walking someone through it. Also allows to me to log in and clear printer spools for users. It's the little things, but Splashtop lets me do that.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful.

If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Splashtop is successful at its intended purpose and does well in low bandwidth connectivity. The solution is functional and provides the necessary tools to remotely administrate devices or provide user support. The UI is primarily intuitive and offers little in the way of complexity. Our chief struggle was keeping up to date with patches on our remote workforce and reliably patching the client when off-network.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It's well suited for any remote team that needs an easy-to-use tool to collaborate with each other. It's fast, reliable and doesn't lag, which is perfect for remote teams where you need to share files or show something to someone else remotely. It's a great tool.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Splashtop makes helping computer end users easy by allowing me to immediately look at what they see. I can remotely switch from looking at screens that are hundreds of miles away from each other in seconds. Splashtop also lets me work on people's computers when there isn't someone to let me into an office. The efficiency of being able to work on computers from my office has increased my efficiency significantly, and that makes it possible for me to help more people each day.
Alexander de Vries | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It works for everyone who wants to access his/her computers wherever they are. I am replacing VPN with remote access from Splashtop. This allows my customers to leverage any of their preferred personal devices while increasing their security posture. I can't think of any scenarios where it's less appropriate, to be honest.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Splashtop is perfect for our small office of about 15 users. It really helps me troubleshoot problems remotely. We have employees spread across the sate and even one who resides out of state. Instead of trying to explain complicated procedures over the phone, I can simply remote in to a coworker's computer and show them how to solve their issue
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This was the perfect Solution (and was already in place) when the Pandemic hit and remote access was needed quickly and could be controlled on a user by user basis.
We were already using the product for support and simply needed to add users as needed. It is great for remote access for users as well as support people. It is always great feeling when you tell a customer when they have a need to work remotely on their systems that the solution is already in place.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We love Splashtop. Our staff will continually tell us that it is the best investment we have ever made and actually thank us for it. Small market radio, all staff wear a multitude of hats, and we are able to allow our staff weekends off because if there are ever issues, they can log in remotely and rectify them without having to leave their families and come to the station to fix it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm disappointed you don't have an 11 or 12 on the scale for how much I like it. It's price competitive, simple to set up and use, and reliable. What else could you want in a remote support tool? I use it every day and have had no issues with it.
Score 9 out of 10
Vetted Review
ResellerIncentivized
  • Splashtop is great for remote tech support
  • Splashtop is great for client employees that need remote access to an office computer
  • Splashtop is well suited to helping employees with specific issues they're having with an app or if they need a plugin or other program installed
  • Splashtop is great for virus checking
Score 9 out of 10
Vetted Review
ResellerIncentivized
Remote tech support. This is what we use it for primarily. Help a user better understand how to use an application, program or website. Install/uninstall software on a target computer. It's difficult to use Splashtop if the target computer has more than 2 monitors
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