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Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

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Recent Reviews

Splashtop is great!

10 out of 10
August 28, 2023
Incentivized
We use the remote tool (STB) for the home office. <br>The support tool (SOS) is used by the administrator to be able to connect in case of …
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How Splashtop Differs From Its Competitors

Splashtop Security

We try to ensure all the systems we use have multiple levels of security in place - be they multi factor authentication, remote user access approvals, device verification etc.

Splashtop provides more than sufficient security options to provide us with comfort that the solutions is well protected.
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Onboarding with Splashtop

With our integrated use of Splashtop within our RMM system, it simple worked immediately. The RMM system handled all the installation of the Splashtop components, and we were able to remotely access user systems within minutes of it being implemented. There were absolutely no issues with …
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Onboarding with Splashtop

We where looking for a reliable, stable and cost-effective solution for us as a team and I simply tried it out and was satisfied. For the whole team the cost structure was not fitting, but it turned out that most colleagues only needed a solution very rarely so I am the only one to use that …
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Splashtop Security

Splashtop has grown from a simple remote desktop service to a full remote support tool. They have added multiple monitors, chat, file transfers, verification and two factor security. I believe they may have implemented some of those options first. Splashtop has become a serious IT tool that is …
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Splashtop Security

Splashtops secure remote access was tested for leaks and abuse while in our environment. During our ongoing testing we noticed that the older clients could be abused to make insecure connections if there were any misconfigurations in the solution setup. Due to this, we had a low tolerance for …
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Onboarding with Splashtop

Splashtop onboarded quickly and we were able to be up and running for our use cases within days. Our primary delays were during our self-imposed testing and initial resource configs. Once up and running on the latest version and client we saw no onboarding issues. It wasn't until patching and …
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Splashtop Security

I think Splashtop's security features are good. Our operation's team takes great care when it comes to security, so if they decided this is good, then it must be. It sends you a verification code when it's been a while since you last logged in or you're trying to access from another device.
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Onboarding with Splashtop

The setting up process was very fast. We were provided with a login, we created our password and that's it. Didn't have any issues with it. It was super fast and was logged in a matter of minutes, if not seconds. Didn't have any issues login into my account and creating a password.
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Splashtop Security

The Splashtop remote access options that I have are virtually perfect for me. I feel very confident in assuring my clients that the connections are secure and that the software is both secure and won't slow down their systems. Splashtop really seems to cover security issues comprehensively and …
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Onboarding with Splashtop

The process of setting up Splashtop was a little unlike any other software setup, but I was able to do it quickly and without any frustration. It works the way I expect it to, which is better than a lot of the other software I see regularly. Running the Splashtop Business app is a new experience …
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Splashtop Security

The encryption is, according to me, the same as other providers. But with Splashtop you do need to authenticate your account and devices. This makes the solution very secure and since they do this I guess that's the reason that they aren't being used by scammers. So it gives my company good …
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Onboarding with Splashtop

Very intuitive. I've signed up for a free trial and I've converted this trial to a paid version. So no time was wasted when I wanted to move forward with a paid subscription. What I like about Splashtop is that I can cancel my contract at any time. So no annoying cancellation window.
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Splashtop Security

The Splashtop product meets security requirements quite well and the Administration makes it very easy to add/subtract user very quickly and securely. Connection encryption is required these days and Splashtop meets the need !!
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Splashtop Security

I like the security features it enables. So if someone found access to my PC they wouldn't have access to the remote connections without specific passwords. This is a plus as well.
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Splashtop Security

I think Splashtop is by far the best product of its type on the market. It has good security and reliability, and it very easily allows me to remotely access the computers that I need to so I can resolve the users' issues. Great product! I will never use any other remote support tool as long as I …
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Onboarding with Splashtop

I had Splashtop up and running after maybe 15 mins. It was so easy to set up and use, and the purchase experience was very good also. I don't remember any issues with getting it running, and managing it afterward has been so easy. It's simple, fast, and reliable. What else could you ask for?
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Splashtop Security

We provide Splashtop's security specs to prospective clients or existing clients whose cyber insurances requires updates. This creates a new level of confidence with clients when they see the specs and know that their data is safe. The 2FA is at least as good as Microsoft's if not better.
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Onboarding with Splashtop

It's been quite some time since we started with Splashtop but my recollection is that the onboarding wasn't very difficult. Adding client employees as remote users is a little more tedious but you have to expect that with all of the security authorizations that are needed.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.4
    94%
  • Over-the-Internet remote session (42)
    9.4
    94%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.5
    85%

Reviewer Pros & Cons

View all pros & cons
Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Verified User
Employee in Manufacturing
Furniture Company, 51-200 employees

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Splashtop, and make your voice heard!

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Pricing

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Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$12.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.3
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support - Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Splashtop Downloadables

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.4.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(622)

Attribute Ratings

Reviews

(1-25 of 446)
Companies can't remove reviews or game the system. Here's why
September 12, 2023

Splashtop is making a SPLASH!

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Splashtop is very well suited for remote support scenarios. It has a reasonably light footprint, however, provides all the necessary functionality required of such a remote access system.

As our clients are made to be weary of people remotely accessing their computers, features such as only allowing the end user to approve access and locking down in such ways helps ensure our users are protected from fraudulent access attempts.
July 27, 2023

Splashtop make remote support easy!

Steve Bessler | TrustRadius Reviewer
Steve Bessler
IT Admin
Rick Fairless Strokers Dallas (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Splashtop makes fixing minor issues easy. Sometimes I need a user to reset the browser and cache for a service/site to work properly. I can log in with Spalshtop and fix that quicker/easier than walking someone through it. Also allows to me to log in and clear printer spools for users. It's the little things, but Splashtop lets me do that.
July 25, 2023

Splashtop - Remote Support Made Easy!

CK
Christopher Kowalski
IT Specialist
East Coast Capital (Financial Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful.

If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need.
July 25, 2023

Functional Tool for Specific Use Cases

Verified User
Analyst in Information Technology
Financial Services Company, 5001-10,000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Splashtop is successful at its intended purpose and does well in low bandwidth connectivity. The solution is functional and provides the necessary tools to remotely administrate devices or provide user support. The UI is primarily intuitive and offers little in the way of complexity. Our chief struggle was keeping up to date with patches on our remote workforce and reliably patching the client when off-network.
July 25, 2023

Perfect for remote teams!

CL
Ceci Lardizabal
Manager of Human Resources
Daily Transcription (Entertainment, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's well suited for any remote team that needs an easy-to-use tool to collaborate with each other. It's fast, reliable and doesn't lag, which is perfect for remote teams where you need to share files or show something to someone else remotely. It's a great tool.
July 06, 2023

Remote access software that lives up to it's promises at prices that make sense

AB
Andy Block
IT Manager
FileStable (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Splashtop makes helping computer end users easy by allowing me to immediately look at what they see. I can remotely switch from looking at screens that are hundreds of miles away from each other in seconds. Splashtop also lets me work on people's computers when there isn't someone to let me into an office. The efficiency of being able to work on computers from my office has increased my efficiency significantly, and that makes it possible for me to help more people each day.
July 03, 2023

Splashtop is fast and intuitive

Alexander de Vries | TrustRadius Reviewer
Alexander de Vries
De Vries Managed Services
De Vries MSP (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It works for everyone who wants to access his/her computers wherever they are. I am replacing VPN with remote access from Splashtop. This allows my customers to leverage any of their preferred personal devices while increasing their security posture. I can't think of any scenarios where it's less appropriate, to be honest.
June 26, 2023

Splashtop is top on my list of necessary software

Verified User
Professional in Information Technology
Non-profit Organization Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Splashtop is perfect for our small office of about 15 users. It really helps me troubleshoot problems remotely. We have employees spread across the sate and even one who resides out of state. Instead of trying to explain complicated procedures over the phone, I can simply remote in to a coworker's computer and show them how to solve their issue
June 26, 2023

Splashtop, The Product that was their to save the Day, Week, Month, Year when the Pandemic Hit and continues to do so today !!!

Verified User
Account Manager in Information Technology
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This was the perfect Solution (and was already in place) when the Pandemic hit and remote access was needed quickly and could be controlled on a user by user basis.
We were already using the product for support and simply needed to add users as needed. It is great for remote access for users as well as support people. It is always great feeling when you tell a customer when they have a need to work remotely on their systems that the solution is already in place.
June 23, 2023

Our Staff LOVE and thank us for SPLASHTOP!

CO
Chelley Odle
Owner and Managing Partner
Odle Media Group, LLC (Broadcast Media, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We love Splashtop. Our staff will continually tell us that it is the best investment we have ever made and actually thank us for it. Small market radio, all staff wear a multitude of hats, and we are able to allow our staff weekends off because if there are ever issues, they can log in remotely and rectify them without having to leave their families and come to the station to fix it.
June 13, 2023

Splashtop is by far the best remote support/access tool in existence!

DJ
David Judice
IT Director
Womens Pavilion of South Mississippi (Medical Practice, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I'm disappointed you don't have an 11 or 12 on the scale for how much I like it. It's price competitive, simple to set up and use, and reliable. What else could you want in a remote support tool? I use it every day and have had no issues with it.
June 13, 2023

Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal and Customer Retention Toolkit

ET
Ed Tankus
President and Owner
Eliant Technologies (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
  • Splashtop is great for remote tech support
  • Splashtop is great for client employees that need remote access to an office computer
  • Splashtop is well suited to helping employees with specific issues they're having with an app or if they need a plugin or other program installed
  • Splashtop is great for virus checking
June 03, 2023

Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal

ET
Ed Tankus
President/Owner
Eliant Technologies (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Remote tech support. This is what we use it for primarily. Help a user better understand how to use an application, program or website. Install/uninstall software on a target computer. It's difficult to use Splashtop if the target computer has more than 2 monitors
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