Splashtop Enterprise

Splashtop Enterprise

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.5 out of 100
Top Rated
Splashtop Enterprise

Overview

Recent Reviews

Great product!

10
May 12, 2022
I use Splashtop in two ways. One is to help troubleshoot my employee's computers. The second is what I use it for most, and that is to …
Read full review

It just works, unlike its competition

9
May 10, 2022
Splashtop Remote Support is used by our small IT department to support and remotely access computers across our institution. We use it in …
Read full review

Splashtop FTW!

10
April 28, 2022
We use Splashtop to support a growing hybrid (remote and in-person) workforce. The IT departments are the users and managers of Splashtop. …
Read full review

A worthwhile investment

10
April 26, 2022
I am an attorney practicing by myself. I utilize Splashtop to access my office system from my home office as well as from my …

Burger King prefers Splashtop

10
April 21, 2022
We use Splashtop's Remote Access capabilities throughout our entire company, from Office, District Managers, IT Department all the …

Satisfied

9
March 29, 2022
For home/ remote use during sick time, evenings & weekends. We have 3 people that use it within our company. The owner, our graphic …
Read full review

Splashtop Remote Desktop Solution

10
March 25, 2022
Splashtop Enterprise is intuitive and the best product I have used so far! I've used many other remote desktop applications and they are …
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 12 features

Screen sharing (37)

9.4
94%

Over-the-Internet remote session (42)

9.4
94%

File transfer (39)

8.7
87%

Multi-platform remote control (33)

8.1
81%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Splashtop Enterprise, and make your voice heard!

Pricing

View all pricing

Business Access

$5.00

Cloud
per month

SOS

$17.00

Cloud
per month

SOS+10

$19.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.1
81%

Product Details

What is Splashtop Enterprise?

Splashtop is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access.

There are four packages to choose from – Splashtop Business Access, Splashtop SOS, Splashtop Remote Support, and Splashtop Enterprise.

Splashtop Enterprise features include

- On-demand support access to Windows, Mac, iOS, and Android

- Unattended anytime access to Windows, Mac, and Linux computers in SOS+10 and Unlimited

- Screen sharing for collaboration

- Remotely view iOS screens in real-time

- File transfer

- Remote reboot and reconnect

- Chat

- User management

- Custom branding

- Integration with PSA tools

- Licensed per technician

Splashtop Enterprise Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Enterprise Screenshots

Customer downloads and runs the SOS app and gives the one-time access code to the technicianTechnician enters the code to access the customer's computer to live view and control their screen

Splashtop Enterprise Video

Splashtop SOS Demo

Splashtop Enterprise Integrations

Splashtop Enterprise Competitors

Splashtop Enterprise Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Comparisons

View all alternatives

Frequently Asked Questions

What are Splashtop Enterprise's top competitors?

Rescue, GoToAssist, and TeamViewer are common alternatives for Splashtop Enterprise.

What is Splashtop Enterprise's best feature?

Reviewers rate Remote management of servers & workstations highest, with a score of 9.6.

Who uses Splashtop Enterprise?

The most common users of Splashtop Enterprise are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 368)
Companies can't remove reviews or game the system. Here's why
May 12, 2022

Great product!

Score 10 out of 10
Vetted Review
Verified User
Review Source
I highly recommend Splashtop if you have remote employees or have a job where you travel and need access to a computer that is not with you. I work with several computers and it's not feasible for me to travel with all of them, and being able to access each computer is very helpful.
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's not a matter of how likely I am to recommend Splashtop, the fact is that it is the only remote support tool that I recommend. While LogMeIn and TeamViewer dominate the field, neither are affordable for small organizations. Splashtop Remote Support is trivial to use and install and has saved my organization thousands over LogMeIn.
April 28, 2022

Splashtop FTW!

Score 10 out of 10
Vetted Review
Verified User
Review Source
For a remote support tool, Splashtop has been fantastic. You ask your user to go to a website and then a download starts for a temp installer. It even knows if the user is on a Mac or Windows PC. The end-user gets a code, which they give to a technician and remote support can begin. After the session, the code is broken and not usable again for that machine. Security is a high priority for us and because of that, even though we have it, we don't use the agent-installed/unattended access. So that won't be reviewed here. You have a bevy of tools at your disposal too-- file transfer, screen mark-up, whiteboard, technician sharing, multi or single-screen view (for multiple monitors). If you're saying, "So what, I have a tool that does all of this...", then let me add that I have used most of the other Big Guys out there. I'm familiar with what they can and can't do. But Splashtop has impressed me (and my techs) with the value for the price, the features, ease of use, and also the support community at their company. If you're skeptical, I encourage you to sign up for a trial of their software and try it out. I think you'll be glad you did.
Dana Friedman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
A business's IT support team or an IT consulting firm would do well with this as a remote access tool. From my experience, the support is ABYSMAL. The support people clearly do not have full command of business-level English, and they seem to take several rounds of communication to understand the points of certain messages. In some circumstances, they understand the problem, but simply can't fix it. They have no phone access or real-time remote access support. Isn't that HILARIOUS considering they MAKE a remote-support product? If they could fix their support, I'd be MUCH more thrilled with them. The product and service are great when they work. God help you if you need help.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In the past, we used different providers of remote access tools. Splashtop became our preferred provider for such solutions because it is an easily manageable product, thoroughly reliable, with no shutdown ever experienced; it's been a solution that we can trust. As a means of success during the pandemic, most of our team members are working from home, in desperate need of a complete remote access solution. Intensive use of the application confirmed that we made the right choice. When needed for questions, the support and service were helpful and dedicated. We are so pleased with this software that we recommend it to our business partners and clients without any doubt!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Previously we used TeamViewer, Splashtop Enterprise is so much more secure. We don't have to worry about unauthorized personnel taking their unique ID and password home to be able to connect to their work computer remotely as we did with TeamViewer. The connection to the remote PC feels quicker and more responsive than TeamViewer as well. Security is the biggest advantage, along with the ability to be able to stay connected to a remote pc without the end-user knowing you are still in their machine so you can observe without being obvious.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Easy login, responses quickly and the connection is fast. The screen from my pc at work fills the entire screen on my mac laptop at home. I do payroll at work and when I'm on vacation I can do my payroll with no problem. I don't like anyone else to do my payroll for me.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Good for people who are looking to work remotely or view users within your company remotely. It would be less practical on a computer that is used heavily by multiple users at the same time. This application is made for one user on each computer at any given time. I do recommend this product.
Score 9 out of 10
Vetted Review
Verified User
Review Source
CAD/FEA machines remote control is really well supported by Splashtop, because of the specific needs of displaying, refreshing, etc. CAD software, resource-intensive softwares, requests a strong solution to take control of the remote. Splashtop seems to be the most reliable and affordable solution for a small company without passing through the heavy concurrent solutions. I have not yet known a less appropriate scenario. Who can manage the more can do the less
Shannon Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splashtop Enterprise is perfect when we have an agent that needs urgent assistance from our IT department. The only thing I see that could be more efficient is not having to redownload it each time, but I understand a new code is needed for security purposes.
Bryan Baker, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used Team Viewer and Go To Viewer, and they are both slow, clunky, unreliable, and difficult to work with. Splashtop Enterprise is user-friendly and totally set it and forget it for remote computer access. I am super happy with it and would recommend it to anyone, regardless of their situation.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Splashtop is most suitable for small businesses and teams to remote access their target machines. It can provide an easy setup and all people can learn how to use it quickly. On the other hand, it can also provide logs to enable the business owner to monitor the access records. And it also enables the recording section for training or review purpose.
March 18, 2022

Splashtop Delivers

Score 10 out of 10
Vetted Review
Verified User
Review Source
Suited to most scenarios that require you to access a computer located at work (or another location) from home or when on a trip away from the office, allowing access to your files or programs as if you were in front of your pc. Also great to access a work server and very handy to provide IT support to colleagues and customers.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splashtop Enterprise works extremely well if you need to provide remote access for employees to their computers. It's awesome to be able to give multiple employees access to a computer for specific situations and as the director, I can have access to all of the computers. File transfer is fantastic and you can simply drag files from one computer screen to another. The iPhone app is exceptional and I find myself using it every single day. I can quickly access any computer and have legitimate use of the system even from my little phone.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We had a user with network drives being disconnected at home and connected with the home network. The user did not feel confident about how to connect the VPN for the network drives to be connected. We sent an email to the user and let them download the SOS software. Once that was issued and the user was right away show us the code to connect. It took less than 5 minutes in total to issue the invite, code, and connect from a tech. The software is suited at best in these quick situations especially with users having issues with the device's large learning curves.
March 16, 2022

Splash Happy!

Score 10 out of 10
Vetted Review
Verified User
Review Source
best suited for remote access and file sharing. would like to share the desktop views with clients for only one session. we do graphic design and sometimes would like to just show clients an image for approval of the concept.