Skip to main content
TrustRadius
Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

Read more
Recent Reviews

Splashtop Recommendation

10 out of 10
April 09, 2024
Our business needed a seamless, fast and safe platform for employees to use for accessing office network computers, business files and …
Continue reading

Splashtop Review

10 out of 10
March 12, 2024
Incentivized
I'm a volunteer bookkeeper/treasurer for a small non profit organization located in [...], CT. Splashtop's remote access allows me to work …
Continue reading
Read all reviews

How Splashtop Differs From Its Competitors

Splashtop Security

Our IT department assures us and reports that Splashtop provides top of the line secure remote access.
Continue reading

Splashtop Security

It is very secure and my customers are happy to have it available since I can get into the customer's computer ONLY when they provide the 9-digit code, so there's no opportunity for me to do anything on their computer (if they were worried)
Continue reading

Splashtop Security

Splashtop completely satisfies our requirements for remote access with tight security, and provides scalability. We are completely satisfied and confident we only have authorized users accessing our network resources. We frequently shut down servers and PC’s for a variety of reasons and Splashtop …
Continue reading

Onboarding with Splashtop

Splashtop on boarding was excellent and the efficiency of the support staff was perfect, Splashtop’s on boarding process should be a standard that all software providers should adopt as a high level process.
Onboarding was a real pleasant surprise and Splashtop staff were excellent with knowledge …
Continue reading

Splashtop Security

We use secure remote access across the world - knowing that the computer access is not hackable via both good programming as well as authentication and encryption. We wouldn't use it if it wasn't secure.
Continue reading

Splashtop Security

All of the security features including verification, two-factor auth, and encryption are top-notch and above the industry standard. I especially like the email double-checking when logging in from an unknown or previously unseen device.

Continue reading

Splashtop Security

While we don't use Splashtop for remote support, it perfectly meets our remote access needs. The fact that it supports MFA and includes encryption set it above most competitors. And honestly, the cost is quite reasonable given the featureset, which again sets it will above the competition.
Continue reading

Onboarding with Splashtop

Onboarding was totally straightforward. Getting user data entered into the dashboard was clear and easy. Deploying the required components to remote staff was, again, clear and easy. We did a test deploy with 5 users that took less than an hour to set up. Once purchased, it was probably another …
Continue reading

Splashtop Security

I find Splashtop security is understandable and allows fairly easy use from my perspective. I don't use 2-factor verification anywhere I don't have to. The ability to remotely boot a computer and reconnect automatically saves a lot of time in my configuring of remote computers. I don't get too …
Continue reading

Onboarding with Splashtop

I had previously used log me in and another remote desktop program. I was familiar with the terms and the method to get access to what I wanted. Again, my onboarding was self-driven without any support. The topics and FAQ selection seem to cover everything I have ever needed to set up. There are …
Continue reading

Splashtop Security

As part of our included RMM package, we do not have direct access to a Splashtop admin console. Thus it is more of a security by obscurity situation. I would like to see more of a ability to be able to edit and see with more granularity the security and setup of our organizations remote access …
Continue reading

Onboarding with Splashtop

I suppose our onboarding was good in that there were no hiccups. Our RMM automatically installs it on our endpoints and it has just worked for the most part. It's basically a black box since it is included and we are just along for the ride. That said, there have been no issues thus far with the …
Continue reading

Splashtop Security

Splashtop is secure enough for my needs. I have my own internal security and am personally not interested in two factor. My Phone carrier a major company has been breached not once but twice and they say my security setting is low yet I am not the one that was breached twice I believe these …
Continue reading

Splashtop Security

We try to ensure all the systems we use have multiple levels of security in place - be they multi factor authentication, remote user access approvals, device verification etc.

Splashtop provides more than sufficient security options to provide us with comfort that the solutions is well protected.
Continue reading

Onboarding with Splashtop

With our integrated use of Splashtop within our RMM system, it simple worked immediately. The RMM system handled all the installation of the Splashtop components, and we were able to remotely access user systems within minutes of it being implemented. There were absolutely no issues with …
Continue reading

Onboarding with Splashtop

We where looking for a reliable, stable and cost-effective solution for us as a team and I simply tried it out and was satisfied. For the whole team the cost structure was not fitting, but it turned out that most colleagues only needed a solution very rarely so I am the only one to use that …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.3
    93%
  • Over-the-Internet remote session (42)
    9.3
    93%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons
Stephen Siggs | TrustRadius Reviewer
Stephen Siggs
CEO
Hilltops IT Consultancy Services Ltd (Computer Software, 1-10 employees)
Jim Stringer | TrustRadius Reviewer
Jim Stringer
Technical Manager
TCAM (Broadcast Media, 1-10 employees)
Return to navigation

Pricing

View all pricing

Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$13.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.3
Return to navigation

Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support - Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Splashtop Downloadables

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.3.

The most common users of Splashtop are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(678)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
June 27, 2022

Affordable & High Performing Remote Desktop Software

Verified User
Vice-President in Other
Retail Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop to share computers with specialized software installed amongst a team of individuals working both remotely and locally. I often log in and type things in programs like SQL developer, point of sale software, and other software that is installed on office computers. This allows us to avoid the extra work of software installation and updates along with the expense of additional licenses.
Pros and Cons
  • Remote desktop usage
  • File transfer
  • Monitoring current usage of remote PC prior to log-in via unattended access
  • Decrease lag when connections are slower
Likelihood to Recommend
Splashtop is an excellent remote desktop and user support solution for businesses of any size. It allows users to easily work remotely and log in via unattended access, allows techs to support users and manage software installations with ease, and even allows remote monitoring of current computer status to avoid bothering non-remote users when they are currently engaged with work tasks.
Return on Investment
  • Reduce costs associated with multiple software licenses by sharing PCs
  • Satisfy employees who prefer remote work
  • Reduce tech support costs and time
Support Rating
10
The Splashtop staff respond quickly to support requests and do a good job of QA in order to reduce the need for these requests.
Splashtop Security
Splashtop offers all of the security needed, including the security settings in the apps, two-factor authentication, etc.
Onboarding with Splashtop
Onboarding was easily done via self-service. There is very little time or effort required.
Products Replaced
Yes
Logmein was replaced as that product is overpriced, and the huge year-to-year price increases make them an untrustworthy partner. Splashtop is stable and affordable.
Other Software Used
Users and Roles
7
Customer service staff, accounts payable, purchasing, system administration
Support Headcount Required
There is no need to support Splashtop. I occasionally log in remotely and update the software on the streaming devices.
Business Processes Supported
  • Remote login to use software on the computers
  • Local login to use software on the computers without switching desks
  • Remote login to support users and troubleshoot technical problems
Innovative Uses
  • Local login from other computers to avoid switching desks
  • Local login from other computers to save the costs of additional software licenses
Future Planned Uses
  • None that I can think of
Likelihood to Renew
10
The product works very well, and the value is excellent.
Key Differentiators
  • Price
  • Product Features
The product works as well as most other solutions at a price that is very affordable. It is easy to use and simple to install.
Evaluation Lessons Learned
I tested multiple solutions, and Splashtop performed as well as the others at a better price, so there's no need to change my evaluation and selection process.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
No significant changes were needed aside from installing the software. Users barely required training.
Implementation Issues
  • None
Implementation Rating
10
This was very easy to implement.
Training Types Used
  • No Training
Ease of Splashtop Training
Yes
Premium Support
I did not purchase premium support because it is not offered and not necessary.
Bug Resolution
Yes
There's a bug with windows 8.1 computers and it has never been prioritized by the software developers but I am often able to avoid it.
Exceptional Examples of Splashtop Support
I had a billing issue that was really a technical problem with their system. They contacted me back a few hours later even though it was the weekend and resolved the issue.
Usability
10
Splashtop is very easy to use. None of my team have had any difficulties.
Easy Tasks
  • Logging in to computers
  • Installing the software
Difficult Tasks
  • Nothing
Mobile Interface Availability and Impressions
Yes
The app is okay but logging in to a larger screen using a phone with no keyboard is always a challenge. This isn't Splashtop's fault.
Scalability
10
It's easy to install by creating installation packages.
Reliability and Availability
10
We rarely see any downtime.
Performance
10
The video streaming performance is very good most of the time.
Pre-Sale Experience
10
The vendor is responsive to support requests.
Post-Sale Experience
10
The vendor is responsive to support requests.
Upgrade Process
Yes
It's very easy to upgrade Splashtop remotely with only a minute of time.
Upgrade Benefits
  • None that were noticeable
Anticipated Benefits from Future Upgrades
  • None. Everything works well.
Future Edition Upgrade Plans
No
Migrating Between Editions
No
February 23, 2022

Look no further for great remote access software

LW
Liam Winters
Managing Member
Millennium Enterprises USA (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Reseller
Use Cases and Deployment Scope
We use it for remote support for our clients. We have resold it to some of our clients to use as a remote solution for their staff working from home.
Pros and Cons
  • The instant SOS remote support is very easy for our techs to use
  • Unattended support is very good
  • Easy to switch to the web console from the desktop app if needed
  • File transfers drop frequently during remote sessions.
Likelihood to Recommend
Well-suited for instant support via SOS and setting up computers for unattended access. Not suited for transferring files to and from a remote session.
Return on Investment
  • We have looked very good to our clients recommending Splashtop for their staff to use working from home.
  • Our techs use this to support our clients remotely and is very solid software. We have used Go To Assist for a number of years and we are happy with Splashtop performance.
Support Rating
1
Never contacted support so the is not applicable
Splashtop Security
Very well-suited for our needs and for our clients who have purchased licenses on our recommendation.
Onboarding with Splashtop
Very easy to set up groups for computers. Setting up the streamers is easy for each group. Convenient to be able to install the business app without needing to login into the Splashtop website
Products Replaced
Yes
Replaced TeamViewer
Other Software Used
Upgrade Process
No
February 21, 2022

Great remote support at an affordable price point

JB
Josh Boone
IT/Production Director
Northside Christian Church (Religious Institutions, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop for remote desktop for a couple users who need access to a specific PC on the network. This was a simple and secure way to allow access to those users from their phones or laptops. We also use it with the SOS features for remote support. This was especially useful as we have had people working from home and needing technical support.
Pros and Cons
  • Remote support
  • Remote desktop
  • Easy to deploy and use
  • Simpler file transfers to/from remote pcs
  • Authentication options
Likelihood to Recommend
Remarkably easy to remotely support any user with the SOS feature. User downloads and runs the app and then gives a code to the technician. The only challenge at times is the need for the end user to click on Windows security prompts. Even with that occasional challenge, being able to quickly remote into a machine no matter where is simple.
Return on Investment
  • Simplicity for end users
  • Total cost of ownership
  • Quick deployment
Support Rating
9
I've only had to reach out to support once, but they were extremely helpful and resolved my issue quickly. They have solid help on the website that provides many simple answers to common problems ahead of even needing to contact their support. On a billing related issue they were easy to get in touch with and quickly resolved my issue.
Splashtop Security
I feel that Splashtop filled our need for remote desktop and remote support extremely well. The simple security of requiring authenticating devices as I login to them is great, although sometimes frustrating. (they have announced changes to setting lengths between authenticating devices, which should make this even better) Security is important and I feel Splashtop has protections to keep everything safe.
Onboarding with Splashtop
With the simplicity of Splashtop's streamer and SOS software I was able to setup and deploy extremely quickly. In about 15 minutes I was completely ready to go with remote support. Remote desktop is just as simple, install the stream software, some renaming for ease and remote access is ready to go.
Products Replaced
No
Other Software Used
Users and Roles
4
Remote users of on premise software use Splashtop when working from home. We also use Splashtop for remote support of users using the SOS feature.
Support Headcount Required
1
Most end users have a basic knowledge of computers. Those using the more advanced features (remote support) have a higher knowledge of computers and networking.
Business Processes Supported
  • Remote support
  • Remote desktop
  • Ease of use
Innovative Uses
  • Remotely controlling lighting consoles
  • Remotely controlling live-streaming hardware
  • Remote management and support for work from home employees
Likelihood to Renew
9
It’s cost effective compared with similar products from other companies. It also is dead simple and just works.
Key Differentiators
  • Price
  • Product Features
Cost is a large factor with software, but it also has to deliver on key features. Splashtop came in under expected cost and delivers on the most needed features for us.
Evaluation Lessons Learned
I’d look at a few more vendors. Only really compared two before going with Splashtop.
Training Types Used
  • no training
Ease of Splashtop Training
It was easy to work out and figure the basics to get get setup and running. A little bit of research to figure out the more advanced features. Overall a very simple product to learn and use
Usability
9
It’s super simple software to use and deploy. SOS is simple for remote support for both ends of the connection. Simple Remote Desktop also.
Easy Tasks
  • Remote support
  • Remote desktop
  • Remote file transfer
Mobile Interface Availability and Impressions
Yes
At times it’s hard to mouse around on a phone or small tablet. They have done a good job packing in mouse and keyboard controls on screen and the ability to hide them when unneeded. Performance seems to be as good as on a desktop
Upgrade Process
Yes
Upgrade Benefits
  • Adding users
Future Edition Upgrade Plans
No
Migrating Between Editions
Yes
We added a second account to add Remote Desktop for users and keep our sos/remote support product
February 14, 2022

Splashtop SOS just works!

Verified User
Executive in Information Technology
Hospital & Health Care Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop SOS to remotely support our patient education tablets. Our tablets are used in hospitals and outpatient clinics. Security is a top priority. We had lots of problems finding a vendor with a solution that would work on a majority of Android tablets. Other options we looked at either were not full feature or were cost-prohibitive for a large number of devices. Splashtop SOS solved all of our problems.
Pros and Cons
  • Low cost.
  • Secure.
  • Easy to use.
  • None.
Likelihood to Recommend
Splashtop SOS is a great tool to provide remote support to users. We use it mostly to support Android devices. It works great!
Splashtop Feature Ratings
Remote Administration (7)
88.57142857142858%
8.9
Screen sharing
100%
10.0
File transfer
80%
8.0
Instant message
80%
8.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Centralized management dashboard
70%
7.0
Multi-platform remote control
90%
9.0
Return on Investment
  • We reduced our remote support software cost substantially.
  • We are able to provide better remote support to our end-users.
Support Rating
10
We have not had the need to connect with someone from Splashtop to resolve any issue.
Splashtop Security
We use Splashtop to remotely support Android tablets in a healthcare setting. Having end-to-end encryption is important. Having user-initiated support is important as well.
Onboarding with Splashtop
We were able to get up and running in a few minutes with Splashtop. The process was very simple.
Products Replaced
Yes
We tried a few other remote support tools like Teamview. Splashtop worked the best for our team and budget.
Alternatives Considered
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.
Other Software Used
Sage 50cloud Accounting (formerly Sage 50 Accounting), Google Workspace (formerly G Suite), Frame.io
Users and Roles
2
We use Splashtop to remotely support Android tablets when there is a problem that we cannot quickly resolve over the phone.
Support Headcount Required
2
Splashtop Enterprise is incredibly easy to use.
Business Processes Supported
  • Remote support
  • Android support
  • ease of use
Innovative Uses
  • remote support for android devices
Future Planned Uses
  • Continue remote support for android devices
Likelihood to Renew
10
Splashtop Enterprise is not an integral part of our support system. We will renew our subscription and continue to use the program.
Key Differentiators
  • Price
  • Product Usability
Paying by technician licenses is more important for us than client device licenses. One technician can support hundreds of remote tablets. We are a small company, so we wanted and budget-friendly solution that would not require a lot of time or resources to deploy and manage.
Evaluation Lessons Learned
If we were to do this all over again, we would hopefully start with Splashtop. We evaluated a few other options before we found Splashtop.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
None
Implementation Issues
  • We needed to enable the "screen capture" via the MDM for the Android tablets.
Implementation Rating
10
If you are supporting remote tablets with an MDM, you need to enable the "screen capture" via the MDM.
Training Types Used
  • no training
Ease of Splashtop Training
Yes, the product is easy to learn without training.
Premium Support
We did not purchase premium support. We have technician licenses. It makes more sense for us to license by technician than by devices.
Bug Resolution
No
Exceptional Examples of Splashtop Support
We worked with Vincent Nguyen and Karishma Singh when we started evaluating Splashtop. They were both very helpful in getting us started and working through a small issue.
Usability
10
It is a very simple product for us to use as technicians. It is very easy for our remote clients to start a session with us.
Easy Tasks
  • ease of use for remote clients
  • easy to access client as technician
Difficult Tasks
  • none
Scalability
10
If you need to scale, just purchase more licensee.
Reliability and Availability
10
We have had no issues with outages with Splashtop
Performance
10
Splashtop Enterprise's performance is just fine. We have had no issues.
Systems Integrated With
  • Android
We automatically install the Splashtop remote client app as part of our MDM. Easy
Future Integration Plans
  • no
n/a
Types of Integration
  • AppExchange or similar marketplace
n/a
Ease of Integration
10
easy
Integration Lessons Learned
n/a
Pre-Sale Experience
10
We worked with two staff members at Splashtop when we started. They were both very helpful
Post-Sale Experience
10
Easy to work with
Professional Services
10
Easy to work with
Key Negotiation Points
n/a
Contract Terms and Pricing Model
10
Terms were simple, straightforward, and acceptable.
Dealing with Splashtop
none
Upgrade Process
No
Upgrade Benefits
  • n/a
Anticipated Benefits from Future Upgrades
  • n/a
Future Edition Upgrade Plans
No
Migrating Between Editions
Yes
We upgraded from a free account to a paid subscription.
Return to navigation