Splashtop

Splashtop

Customer Verified
Top Rated
Score 9.2 out of 10
Top Rated
Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases....
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Recent Reviews

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How Splashtop Differs From Its Competitors

Splashtop Security

Security is at the forefront of IT these days. 2FA is an absolute mandatory and Splashtop ensures that your users and connections are secure. This gives me peace of mind.
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Verified User
General Manager

Splashtop Security

I would welcome more robust security features, such as devices like Yubikey or Authenticator apps for integrating multifactor authentication. These may be config options that I have not used but the default setups have always been purely password-based, along with the ability for someone else …
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Verified User
Professional

Onboarding with Splashtop

I don't remember struggling to use Splashtop, as it acts and behaves very similar to other RDP products. I believe it was probably easier to learn and has fewer weird configuration options and setup features, nearly always using very reasonable and expected defaults.
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Verified User
Professional

Onboarding with Splashtop

Extremely. If it has taken more than five minutes to get it set up on any client's computer, that would be a lot. Does take a bit longer on OSX devices, but that's a Mac issue, not a Splashtop one.
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Verified User
Administrator

Splashtop Security

We trust Splashtop Enterprise and haven't had any issues with the security it provides. The connections have been good, and it seems to meet all the industry standards. We haven't used all of the security functions but are very confident in the product if we had to use them.
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Verified User
Team Lead

Onboarding with Splashtop

We were up and running exceedingly quickly. We had no problems, and the product is very straightforward and easy to use. Anyone who has worked with remote tools before shouldn't have any issues being up and running in 1-20 minutes, if not less. It's a very easy product to use and understand.
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Verified User
Team Lead

Splashtop Security

We have never had an episode of a data breach or unauthorized access and we rely on the built-in security features of Splashtop to effortlessly move our data across different networks.
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Verified User
Director

Onboarding with Splashtop

Overall, I could not be more pleased. It was very easy to learn to navigate. It is very user-friendly. It was a quick process to get it all up and running. I walked someone through the process on the other end. They had zero experience but were able to follow my instructions pretty easily.
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Splashtop Security

I'm pretty confident that most remote support solutions on the market have fully secure and encrypted connections. But one huge oversight that our previous software had was having good tools to make sure only the people we want to be able to login are the ones who can. The previous software made …
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Onboarding with Splashtop

We were able to deploy Splashtop quickly and easily to all of our Windows-based endpoints through the MSI installer and group policies. I believe we chose a manual route for our Mac computers however the install was still quick and easy on those machines as well. We found the Splashtop …
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Splashtop Security

I feel that the application and system is very robust and secure. I have confidence that my sessions are secure and I like the 2FA when logging into a new machine.
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Verified User
Director

Onboarding with Splashtop

I was very impressed with the onboarding, the trial was great and I spoke with one of the reps via email who answered all my question and even added some extra subscription for the first year which sealed the deal! I managed to work it out very quickly and was impressed. No issues.
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Verified User
Director

Splashtop Security

Splashtop has been approved by my contact at the US DOJ, as I support clients within the US Trustee's system. The two factor authentication is great, as I have all approval requests for login come to my email, so I know whenever anybody is using the system.
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Onboarding with Splashtop

It has been several years ago that I started using Splashtop. As I remember, I came from LogMeIn, which was just getting crazy expensive, but when I did the switch, I was done within two days. I support over 100 computers, so a lot of it was just getting the users to give me time to switch them …
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Splashtop Security

Splashtop seems very robust, the out of the box email verification for new sign ins is good and works well, web interface is clean and simple which makes it easy to verify and set appropriate permissions for users.
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Verified User
Manager

Onboarding with Splashtop

Very very easy to get running, it can be deployed using their package which is generated via their website, or by hand, and all centrally managed via the web portal or Splashtop business app can be used for day to day operations.
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Verified User
Manager

Onboarding with Splashtop

We started using Splashtop Enterprise the next day, after obtaining our trial license. Then we purchased the license within the week because it was clear Splashtop Enterprise was meeting all of the needs we had identified. Onboarding was a straightforward process of downloading installing and …
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Verified User
Employee

Splashtop Security

Besides administrators, users did not have accounts for Splashtop. Our company did not utilize two-factor authentication for this software. Overall, it was secure and end-to-end encrypted. Without user accounts, there was less of a breach risk. Email notifications were issued to every account …
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Verified User
Technician

Onboarding with Splashtop

Splashtop was extremely easy to set up. Once purchased, they make an company specific installer available on their portal for download. This installer is silent install compatible and extremely easy to roll out remotely. Once rolled out, the software worked seamlessly. The rollout of this software …
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Verified User
Technician

Splashtop Security

Security is getting more important by the day. I have confidence this software maintains a secure connection from me to the remote workstation. And I can easily sever the connection from either end.
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Splashtop Security

I think Splashtop's security features are good. Our operation's team takes great care when it comes to security, so if they decided this is good, then it must be. It sends you a verification code when it's been a while since you last logged in or you're trying to access from another device.
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Onboarding with Splashtop

The setting up process was very fast. We were provided with a login, we created our password and that's it. Didn't have any issues with it. It was super fast and was logged in a matter of minutes, if not seconds. Didn't have any issues login into my account and creating a password.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.5
    95%
  • Over-the-Internet remote session (42)
    9.4
    94%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.4
    84%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business Access

$5.00

Cloud
per month billed annually

SOS

$17.00

Cloud
per month billed annually

SOS+10

$19.00

Cloud
per month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.9Avg 8.3
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support - Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Frequently Asked Questions

Rescue, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

 (599)

Attribute Ratings

Reviews

(1-25 of 421)
Popular Filters
Companies can't remove reviews or game the system. Here's why
April 21, 2023

"Game-changer" is a cliche, but with Splashtop, it completely fits. It significantly altered my workflow for the better.

Verified User
Administrator in Information Technology
Religious Institutions Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • It's allowed our organization to save on our communications budget which, as a non-profit, is crucial - especially during the pandemic, when income was a mere fraction of what we were used to.
  • Zero negative impact.
April 21, 2023

Does what it says it will do and while not the cheapest it keeps your organization humming

Anthony Humber | TrustRadius Reviewer
Anthony Humber
Owner
Central Tech Solutions (Computer Networking, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Return on Investment
  • Splashtop definitely has a positive ROI for my business
  • Even though i would love to see a free version I can say that on average any business would benefit from having this software to aid in their customer helpdesk support or to assist admins with managing their workstations and/or departments.
  • Pricepoint can be a little steep for some persons who are at the micro business end of the stick.
April 20, 2023

GREAT product that offers the perfect way to remote access for a great price.

DH
Denise Hodge
Director of Administratin/Finance
El Ayudante Missions USA, Inc (Non-profit Organization Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Because I am able to dial in remotely, we did not have to hire a bookkeeper to take care of Quickbooks. This has saved our ministry a lot of money that can be used for other things.
  • It allows me to travel and dial in from anywhere to keep the book of the ministry up to date.
April 07, 2023

Splashtop Makes IT Administration Easy and Secure

JP
Jim Pennington
IT Director
Calvary Chapel St. Petersburg (Religious Institutions, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • We saved about 25% compared to our previous remote access solution
  • The software has been reliable which means we haven't had to spend almost any labor to keep it functioning well.
  • The software has impacted our ability to provide instant support which has saved labor of having to physically go to where the machines are.
April 04, 2023

Excellent product at an excellent price! Has saved me money, time and stress. Nearly three years later and I'm still happy.

Verified User
Director in Information Technology
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Saved hundreds of pounds in fuel and travel costs!
  • Encouraged customers to ask for support as they can get quick support and don't need to pay for an on-site visit. Average saving of £30 per session.
  • On the downside, using Splashtop has reduced the number of on-site visits, so fewer profits! But have been able to get more in a working day.
March 30, 2023

Splashtop rocks our boat

Verified User
Employee in Marketing
Health, Wellness and Fitness Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Splashtop Enterprise enhances our image as a professional and efficient support team.
  • Splashtop Enterprise makes our support work more efficient.
  • Our use of Splashtop Enterprise results in more knowledgeable customers.
December 30, 2022

A Vital Tool in my Administrator's Toolbox.

Doug Thomas | TrustRadius Reviewer
Doug Thomas
Information Technology Manager
S&F Land Services (Civil Engineering, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Return on Investment
  • Incalculable ROI benefit when considering other alternatives.
  • Each service call I got required about 30 to 50 minutes of fumbling around to setup remote support. Now it's near instant, and in most cases my client doesn't have to do anything but sit back and watch. I get between 5 and 50 calls each day. You can do the math.
  • I have 4 remote offices, some more than 1000 miles away. Instead of having dedicated IT at each location, I can centrally manage from one of any of my 5 offices, or anywhere else with an internet connection.
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