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Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

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Recent Reviews

Splashtop is great!

10 out of 10
August 28, 2023
Incentivized
We use the remote tool (STB) for the home office. <br>The support tool (SOS) is used by the administrator to be able to connect in case of …
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How Splashtop Differs From Its Competitors

Splashtop Security

We try to ensure all the systems we use have multiple levels of security in place - be they multi factor authentication, remote user access approvals, device verification etc.

Splashtop provides more than sufficient security options to provide us with comfort that the solutions is well protected.
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Onboarding with Splashtop

With our integrated use of Splashtop within our RMM system, it simple worked immediately. The RMM system handled all the installation of the Splashtop components, and we were able to remotely access user systems within minutes of it being implemented. There were absolutely no issues with …
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Onboarding with Splashtop

We where looking for a reliable, stable and cost-effective solution for us as a team and I simply tried it out and was satisfied. For the whole team the cost structure was not fitting, but it turned out that most colleagues only needed a solution very rarely so I am the only one to use that …
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Splashtop Security

Splashtop has grown from a simple remote desktop service to a full remote support tool. They have added multiple monitors, chat, file transfers, verification and two factor security. I believe they may have implemented some of those options first. Splashtop has become a serious IT tool that is …
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Splashtop Security

Splashtops secure remote access was tested for leaks and abuse while in our environment. During our ongoing testing we noticed that the older clients could be abused to make insecure connections if there were any misconfigurations in the solution setup. Due to this, we had a low tolerance for …
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Onboarding with Splashtop

Splashtop onboarded quickly and we were able to be up and running for our use cases within days. Our primary delays were during our self-imposed testing and initial resource configs. Once up and running on the latest version and client we saw no onboarding issues. It wasn't until patching and …
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Splashtop Security

I think Splashtop's security features are good. Our operation's team takes great care when it comes to security, so if they decided this is good, then it must be. It sends you a verification code when it's been a while since you last logged in or you're trying to access from another device.
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Onboarding with Splashtop

The setting up process was very fast. We were provided with a login, we created our password and that's it. Didn't have any issues with it. It was super fast and was logged in a matter of minutes, if not seconds. Didn't have any issues login into my account and creating a password.
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Splashtop Security

The Splashtop remote access options that I have are virtually perfect for me. I feel very confident in assuring my clients that the connections are secure and that the software is both secure and won't slow down their systems. Splashtop really seems to cover security issues comprehensively and …
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Onboarding with Splashtop

The process of setting up Splashtop was a little unlike any other software setup, but I was able to do it quickly and without any frustration. It works the way I expect it to, which is better than a lot of the other software I see regularly. Running the Splashtop Business app is a new experience …
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Splashtop Security

The encryption is, according to me, the same as other providers. But with Splashtop you do need to authenticate your account and devices. This makes the solution very secure and since they do this I guess that's the reason that they aren't being used by scammers. So it gives my company good …
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Onboarding with Splashtop

Very intuitive. I've signed up for a free trial and I've converted this trial to a paid version. So no time was wasted when I wanted to move forward with a paid subscription. What I like about Splashtop is that I can cancel my contract at any time. So no annoying cancellation window.
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Splashtop Security

The Splashtop product meets security requirements quite well and the Administration makes it very easy to add/subtract user very quickly and securely. Connection encryption is required these days and Splashtop meets the need !!
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Splashtop Security

I like the security features it enables. So if someone found access to my PC they wouldn't have access to the remote connections without specific passwords. This is a plus as well.
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Splashtop Security

I think Splashtop is by far the best product of its type on the market. It has good security and reliability, and it very easily allows me to remotely access the computers that I need to so I can resolve the users' issues. Great product! I will never use any other remote support tool as long as I …
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Onboarding with Splashtop

I had Splashtop up and running after maybe 15 mins. It was so easy to set up and use, and the purchase experience was very good also. I don't remember any issues with getting it running, and managing it afterward has been so easy. It's simple, fast, and reliable. What else could you ask for?
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Splashtop Security

We provide Splashtop's security specs to prospective clients or existing clients whose cyber insurances requires updates. This creates a new level of confidence with clients when they see the specs and know that their data is safe. The 2FA is at least as good as Microsoft's if not better.
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Onboarding with Splashtop

It's been quite some time since we started with Splashtop but my recollection is that the onboarding wasn't very difficult. Adding client employees as remote users is a little more tedious but you have to expect that with all of the security authorizations that are needed.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.4
    94%
  • Over-the-Internet remote session (42)
    9.4
    94%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.5
    85%

Reviewer Pros & Cons

View all pros & cons
Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Verified User
Employee in Manufacturing
Furniture Company, 51-200 employees

Video Reviews

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Pricing

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Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$12.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.3
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support - Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Splashtop Downloadables

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.4.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(622)

Attribute Ratings

Reviews

(1-25 of 446)
Companies can't remove reviews or game the system. Here's why
September 12, 2023

Splashtop is making a SPLASH!

Verified User
Manager in Information Technology
Information Technology & Services Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have two different departments which use it.

Remote access is used by a single user to remote into our environment while overseas in countries that do not allow VPN access. We implemented the solution to allow them access to a system in the office whilst overseas and discovering that they were unable to VPN into our location.

The other team utilise it for providing support to our external users.
July 28, 2023

Splashtop is the right remote support solution for us

Cristiano Orlandi | TrustRadius Reviewer
Cristiano Orlandi
Senior ICT Strategist
Winitalia (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have been using Splashtop for a long time within our organization to give assistance within our team, to remotely support our customers and finally to carry out training sessions on our products and services. Splashtop has allowed us to eliminate distances and be extremely proactive in supporting our customers and collaborators. We really love Splashtop and its ease of use and, after using several alternatives, we have found our perfect match
July 27, 2023

Splashtop make remote support easy!

Steve Bessler | TrustRadius Reviewer
Steve Bessler
IT Admin
Rick Fairless Strokers Dallas (Retail, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Splashtop is the preferred remote access/desktop tool for our company. I can easily access any of the companies systems on the local or external network from anywhere quickly and easily. This allows the ability to perform maintenance and upgrades as well as trouble shoot and correct any issues users may have. Screen sharing and chat allow using Splashtop as an instructional tool as well. This is one of the tools I use on a daily basis.
July 25, 2023

Splashtop - Remote Support Made Easy!

CK
Christopher Kowalski
IT Specialist
East Coast Capital (Financial Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Splashtop is currently used for remote IT support within our company. As the IT specialist, I use it constantly. Our operations manager also uses it to assist Loan officers when needed. Makes it easier to support our remote employees, as we have many across the country.
July 25, 2023

Functional Tool for Specific Use Cases

Verified User
Analyst in Information Technology
Financial Services Company, 5001-10,000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Our endpoint support staff used Splashtop in an ad-hoc deployment for troubleshooting and end user support. Splashtop was not our primary support tool but was used in specific remote cases. Splashtop allowed our staff to connect to remote workers in instances where our primary support tool would not work or could not be used.
July 25, 2023

Perfect for remote teams!

CL
Ceci Lardizabal
Manager of Human Resources
Daily Transcription (Entertainment, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
All of the staff work remotely and Splashtop allows us to access the server. All the departments use it for different purposes. We store big files on a server in California, and before uploading them to the cloud, we have access through Spalshtop.
July 17, 2023

Great software that makes a splash on the support market.

Guy Hunt | TrustRadius Reviewer
Guy Hunt
Network & Infrastructure Manager
Islington GP Group Limited (Health, Wellness and Fitness, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop across our company for remote support, mostly attended, but have installed the streamer across all devices to accommodate unattended support.
It allows us to support/update devices easily.
July 06, 2023

Remote access software that lives up to it's promises at prices that make sense

AB
Andy Block
IT Manager
FileStable (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Splashtop to help clients solve problems, learn new skills, and manage their computer systems. Splashtop Business Support allows me to serve more people more quickly than going to their offices in person.
July 03, 2023

Splashtop is fast and intuitive

Alexander de Vries | TrustRadius Reviewer
Alexander de Vries
De Vries Managed Services
De Vries MSP (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
Splashtop gives me the freedom to work from anywhere and from any device. They deliver high-performance remote desktop access, which does streaming at 4k flawlessly. I can remotely access my Windows computer and Mac computer from a single app that can be installed free of charge on any of my devices, including mobile devices.
June 26, 2023

Splashtop is top on my list of necessary software

Verified User
Professional in Information Technology
Non-profit Organization Management Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop to access our computers in the office from our home office computers. This was an essential tool, especially during the COVID-19 pandemic, to allow workers the ability to work from home and access all the files and programs needed. It also allows the IT department (me) to access and troubleshoot co-workers' machines. I also use it when setting up new computers; by installing Splashtop on them early in the process, I am able to stay at my workstation to continue the setup without haveing to continually hop back to a different location in the office.
June 26, 2023

Splashtop, The Product that was their to save the Day, Week, Month, Year when the Pandemic Hit and continues to do so today !!!

Verified User
Account Manager in Information Technology
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Splashtop remote access is being used across the whole organization for remove desktop access by users as well as for support by support personnel. This allows user to access their systems remotely when needed as well as allows support personnel to assist users.
June 22, 2023

Why we choose Splashtop.

Kenneth Kelly | TrustRadius Reviewer
Kenneth Kelly
IT Director
Paramount Automotive Group (Automotive, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I used to use LogMeIn and never had any issues until it came time to renew my license. It went from free to $2k a year. Then from $2k to $5k. I started looking around for another solution. I found Splashtop and started using it at one of our locations. It far outperformed the LogMeIn product and for less money. The client installation is easy. The control panel interface is perfect. Allowing other users to only access a particular PC is great. The Spalshtop product is perfect for our needs and very reasonably priced. I don't see any reason for us to even look at another solution.
June 21, 2023

Great remote access for an organization at a great price

GR
Glenn Rumfellow
CIO (Chief Information Officer)
Window World of Baton Rouge (Construction, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop remote access throughout our company to enable employees to access their PCs from home as needed. Our IT department also uses Splashtop to provide remote support to all of our employees. We also provide some of our vendors with access to remote into particular servers that they help administer and troubleshoot.
June 13, 2023

Splashtop is by far the best remote support/access tool in existence!

DJ
David Judice
IT Director
Womens Pavilion of South Mississippi (Medical Practice, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Splashtop has been a game-changer for me. I have tried others, like TeamViewer, LogMeIn, Dameview, etc., and Splashtop is the easiest and most reliable I've ever used. The price point is much more affordable than the others, and it works better. I am a HUGE fan of Splashtop and use it every day. I use it from my iPhone as well when I need to connect to my computers remotely and have never had any issues. I LOVE IT!
June 13, 2023

Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal and Customer Retention Toolkit

ET
Ed Tankus
President and Owner
Eliant Technologies (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
We use it to support employees at client companies. Employees also use it to login to their desktops or other computers that they need remote access to where a VPN isn't practical. Client employees are at various levels in the client companies from corporate to hourly workers. Tech support to clients is fast, easy and we can login after hours so that we don't disturb employee workflow. Client employees like to use it so that they can work from a remote location when necessary.
June 07, 2023

Great Remote Support Tool

BB
Brandon Bowman
IT Manager
Compass SLS & ILS (Executive Office, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I use Splashtop to assist with our helpdesk support team and for regularly connecting to remote stationary computers.<br>When an end-user is experiencing difficulty connecting to VPN, printers, etc. We use SOS Splashtop to help them get back up and running. I love the file transfer feature and ease of use. I use Splashtop to connect to my stationary computers and check in with them once a month to keep them updated and ready to use.
June 03, 2023

Splashtop is One of the Most Valuable Tools in My Tech Support Arsenal

ET
Ed Tankus
President/Owner
Eliant Technologies (Information Technology & Services, 1-10 employees)
Score 9 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
We use Splashtop to login to our customers' computers and help with them with application issues, computer issues, viruses, updates and upgrades, how-to's, and more. Splashtop allows us to provide customers with an almost immediate response, 24/7.
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