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Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

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Recent Reviews

Splashtop is great!

10 out of 10
August 28, 2023
Incentivized
We use the remote tool (STB) for the home office. <br>The support tool (SOS) is used by the administrator to be able to connect in case of …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.3
    93%
  • Over-the-Internet remote session (42)
    9.3
    93%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.6
    86%

Reviewer Pros & Cons

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Pricing

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Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$13.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.3
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support
is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise
is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support -  Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.3.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(648)

Attribute Ratings

Reviews

(1-25 of 448)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • When we hire new managers it allows remote training and on-boarding.
  • Splashtop is easy to use and deploy to new computers and groups
  • I had previously used log-me-in for remote access. Splashtop is much simpler to use and set up.
  • Splashtop gives a lot of bang for the buck.
  • Sometimes when adding a new computer it seems there are too many steps to add them.
  • Most of my use is my accessing remote locations. The ability to simply add a remote computer would be desirable.
  • Moving files are sometimes iffy. I have to be very careful to double-check that the file is correct on both ends.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The overall connection quality seems to be very solid.
  • The interface is easy to use, but also allows for customization.
  • The ability to enable or disable the clipboard sync in either or both directions is a nice compliance feature.
  • The multi-monitor support works, but is very weak compared to competitors like ScreenConnect in my opinion.
  • The file transfer is slow to get started and has occasional failures in my experience.
  • In my experience, Automatic re-connection after a disconnect doesn't always work. Sometimes you need to close and start a new connection I've found.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Awesome easy to use on the phone so when I travel I do not need to carry a bulky computer with me. I have done remote client support while out of the country via my Cell Phone.
  • Ability to open multiple Servers on multiple monitors at the same time
  • Connection speed and response time is awesome
  • At this time I am totally happy with the Splashtop function
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Allows specific users access to our site without the requirement of a VPN
  • Allows us to provide fast and effective remote support to our clients
  • Whilst a minimal interface it is very powerful and not confusing for support staff
  • The remote access system is a bit convoluted (needing to log into another portal / multiple steps required)
  • A little slow on startup
August 28, 2023

Splashtop is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Finally a support tool (SOS) that works well with admin login
  • Simple to use and understand for user and admin
  • Quick and professional support/service
  • some problems with high screen resolutions
Cristiano Orlandi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Remote Support: with SOS Splashtop has managed to simplify the most delicate moment of emergency remote intervention: the download of the support software. with a simple click on the URL and without installing anything, the customer is already able to allow the technician to connect.
  • Sending files during the remote session is simple and intuitive.
  • With Splashtop Business we can monitor all our customers' PCs in real time, quickly checking for any problems.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to install, just follow prompts and defaults.
  • Nothing to configure, can be installed and used immediately.
  • Always gives a solid, stable connection.
  • Any issues I have noticed have not been significant.
  • Perhaps an option to automatically update.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Splashtop lets me see what my clients see.
  • Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
  • Splashtop lets me work on many computers from one location, without leaving my own desk.
  • Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
  • My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
  • Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
  • When a remote system goes offline it takes a minute or more for the status to show in the application's list of computers.
  • The configuration options for the remote access are numerous and sometimes hard to understand. Sometimes it's hard to find an option.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • It's really easy to set up on new machines
  • It allows coworkers to work from home as if they were in the office
  • It is a safe and secure way to access remote computers
  • Files can be easily transferred from one machine to another
  • I wish there was a way to access audio from a remote device
  • I would like to be able to access mobile phones to troubleshoot coworkers' issues (I think this is a different product)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Multiple Monitors
  • File transfer
  • Remote Desktop control
  • Ability to remotely restart system if needed.
  • Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
  • Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
  • Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
Score 10 out of 10
Vetted Review
ResellerIncentivized
  • Hold a great connection while working.
  • Great flexibility, offering black screen options.
  • Great support with the SOS feature if the connection gets corrupted on client computers.
  • Has a major issue staying with the computer during the reboot cycle.
  • While adding too, many connections have a tendency to shut down (doing Win updates).
  • Intermittent lock up and shut down of desktop module.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy access to clients remote computers
  • Staff can work from anywhere
  • Love the remote printing
  • Some older remote computers do not have the full capabilities that Splashtop offers
  • Occasional remote connection issues (could be internet related)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It performs well consistently and has impressive uptime
  • It's easy to use, with a relatively intuitive interface
  • Can remote into systems via mobile apps on smartphone or tablet
  • The mobile interface on the phone is challenging to use, especially when needing to type
  • It's often prompting to update the Splashtop Business app on PC, and it's a disruptive and somewhat time-consuming process
  • When you set up a new user, the default access is all devices, should be no devices
June 21, 2023

Splashtop is good

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It is easy to organize users and permissions.
  • Multiple monitor configurations are handled with ease.
  • Installation and support is easy for non-technical people.
  • Splashtop SOS is a reliable backup option when there are permissions issues.
  • I can't think of anything.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Quick reliable connections.
  • SOS Remote Support is amazing, easy to use, and has saved me several times already.
  • It's so simple to setup and use. I love it!
  • I have none. It ranks as one of my favorite products ever!
  • Great pricing points make it affordable for small and large businesses.
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