Splashtop

Splashtop

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.5 out of 100
Top Rated
Splashtop

Overview

Recent Reviews

Great product!

10
May 12, 2022
I use Splashtop in two ways. One is to help troubleshoot my employee's computers. The second is what I use it for most, and that is to …
Read full review

It just works, unlike its competition

9
May 10, 2022
Splashtop Remote Support is used by our small IT department to support and remotely access computers across our institution. We use it in …
Read full review

Splashtop FTW!

10
April 28, 2022
We use Splashtop to support a growing hybrid (remote and in-person) workforce. The IT departments are the users and managers of Splashtop. …
Read full review

A worthwhile investment

10
April 26, 2022
I am an attorney practicing by myself. I utilize Splashtop to access my office system from my home office as well as from my …

Burger King prefers Splashtop

10
April 21, 2022
We use Splashtop's Remote Access capabilities throughout our entire company, from Office, District Managers, IT Department all the …

Satisfied

9
March 29, 2022
For home/ remote use during sick time, evenings & weekends. We have 3 people that use it within our company. The owner, our graphic …
Read full review

Splashtop Remote Desktop Solution

10
March 25, 2022
Splashtop Enterprise is intuitive and the best product I have used so far! I've used many other remote desktop applications and they are …
Read full review

Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022

Popular Features

View all 12 features

Screen sharing (37)

9.4
94%

Over-the-Internet remote session (42)

9.4
94%

File transfer (39)

8.7
87%

Multi-platform remote control (33)

8.1
81%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Splashtop, and make your voice heard!

Pricing

View all pricing

Business Access

$5.00

Cloud
per month

SOS

$17.00

Cloud
per month

SOS+10

$19.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Remote Administration

8.1
81%

Product Details

What is Splashtop?

Splashtop is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access.

There are four packages to choose from – Splashtop Business Access, Splashtop SOS, Splashtop Remote Support, and Splashtop Enterprise.

Splashtop Enterprise features include

- On-demand support access to Windows, Mac, iOS, and Android

- Unattended anytime access to Windows, Mac, and Linux computers in SOS+10 and Unlimited

- Screen sharing for collaboration

- Remotely view iOS screens in real-time

- File transfer

- Remote reboot and reconnect

- Chat

- User management

- Custom branding

- Integration with PSA tools

- Licensed per technician

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Customer downloads and runs the SOS app and gives the one-time access code to the technicianTechnician enters the code to access the customer's computer to live view and control their screen

Splashtop Video

Splashtop SOS Demo

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Comparisons

View all alternatives

Frequently Asked Questions

What is Splashtop's best feature?

Reviewers rate Remote management of servers & workstations highest, with a score of 9.6.

Who uses Splashtop?

The most common users of Splashtop are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 368)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Speed. Splashtop is super fast. It's hard to tell the difference between using the computer remotely and locally.
  • Convenience. You can access computers remotely from any device quickly and easily.
  • Cost. It's a great deal, especially when compared to the competitors. You get a lot of features from the money.
  • Any complaints are really nitpicky. Splashtop occasionally has maintenance windows but they are late at night.
  • File transfers work really well but big files can take some time.
  • The integrated Bit Defender add-on is severely limited, while inexpensive, I can't recommend it. For example, you can't exclude specific folders without emailing the company.
May 12, 2022

Great product!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Quick and each access
  • Easy set up on computers
  • File transfers
  • Remotely turning on computers
  • Setting on the computers so they don't go to sleep
April 28, 2022

Splashtop FTW!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Splashtop simplifies the end-user experience; the agent software downloads almost automatically for them.
  • Easy learning curve for technicians new to this kind of software.
  • The ability to transfer needed files or installers directly to end-users through the remote connection.
  • Lots of updates-- may be good, maybe bad, but tend to come when you're just about to remotely support someone. If we could schedule them when we're not actively trying to use Splashtop, that would be better.
Fredric Gruder | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of connection
  • Stable connection
  • Ease of printing to printer at the remote location
  • Opening of emails converted to PDFs. I have a hard time getting it to use Acrobat or Acrobat DC instead of Acrobat Reader.
  • The current beta of the cloud-only storage option doesn't always work--that is I cannot always open the document from my desktop directly. Yes, It's a beta, but I would expect that its basic function is operable.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy access to remote computer with full multi-screen functionality
  • Transparent use of office computer from various platforms (iPad, iPhone, Macbook and PC)
  • Allow for troubleshooting with team members easily accessing their workstation
  • Fully satisfied with our current use of the Software
  • May discover in-depth the use of additional functions with training over the web from on how to fully benefit from their solutions in our work environment?
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Remote Desktop
  • Inconspicuous Connections to remote computers
  • Fast Connection
  • Low Bandwidth Requirements
  • Remembers when you blank a screen or lock a keyboard so it will automatically do the same thing next time you connect to that computer.
  • Meetings
  • Screen Sharing is not user friendly
justin hagerty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It's easy for remote customers to install the software
  • It's reliable
  • After restarting remote systems it's easy to reconnect
  • Maybe make it easier to rename saved computer connections?
  • When new devices are added to the list it would be easier if there was a 'date added' field.
March 29, 2022

Satisfied

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Log In is easy and fast
  • Response time with the remote office computer is quick.
  • It would be nice if there was a direct portal between my home computer and the one at my office. I used another VPN software and it allowed me to put a folder on my desktop I could drag files into it and retrieve them from either of the satellite locations.
  • Can't think of any problems - at least I haven't run into any yet.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • CAD Software
  • FEA Software
  • MS Office Suite
  • Remote control for maintenance/update
  • Maybe to allow screenwriting/messaging in the basic package between the remote and local computer
  • Sometimes difficult to install update of the ST streamer (local networks IT limitation)
  • In general, product is really well designed
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Very simple easy to use.
  • Reliable and secure.
  • Pricing is affordable.
  • Multi-monitor Splashtop connections have their share of problems. Especially when the monitors have different resolutions
  • I have not been able to get sound over the Splashtop connection to work consistently.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Remote support off campus if VPN is not installed.
  • Remote support off network with simplicalty to support users.
  • Easy to use software for end-users during support.
  • Easy Licensing of techs and admin on website.
  • PDQ impletation to deploy the software to the devices.
  • Free swag when you puchase license for enterprise.
  • N/A
March 16, 2022

Splash Happy!

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • remote access when traveling
  • sharing files to others
  • workers from home
  • I would like to send one-time remote access to someone I want to share my desktop with for only one session. could be with any remote abilities other than the view.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Remoting in
  • File transfer
  • Easy setup and deployment
  • The setup of user groups and computer groups has a very obtuse interface. It's like you let a developer pick the UI and not a UX expert. Managing both could be done with drag and drop lists.
  • The splash top business app could use better organization. Right now all the computers are just a big list. A more scannable UI would help. Perhaps let users pick icons, highlight colors, or tags for individual computers or groups.