Splashtop

Splashtop

Customer Verified
Top Rated
About TrustRadius Scoring
Score 9.3 out of 100
Top Rated
Splashtop

Overview

Recent Reviews

Splashtop is a great RMM.

10 out of 10
August 03, 2022
I use it remotely to access windows PCs. It's better than anything I've used in the past. Its remote support module is also quite robust. …
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Splashtop FTW!

9 out of 10
July 18, 2022
We use Splashtop to support a growing hybrid (remote and in-person) workforce. The IT departments are the users and managers of Splashtop. …
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Glad I found it

10 out of 10
July 11, 2022
We use it mainly in IT and production departments. Apart from the most obvious use cases for IT, Splashtop allowed us to configure user's …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.4
    94%
  • Over-the-Internet remote session (42)
    9.4
    94%
  • File transfer (39)
    8.7
    87%
  • Multi-platform remote control (33)
    8.1
    81%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Business Access

$5.00

Cloud
per month

SOS

$17.00

Cloud
per month

SOS+10

$19.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Product Demos

Splashtop SOS Demo
Splashtop SOS Demo
12:18

Features Scorecard

Remote Administration

8.0
80%

Product Details

What is Splashtop?

Splashtop is a remote support software solution for IT, support teams, and help desks that enables users to securely connect on-demand to users’ computers and mobile devices with a simple session code or with unattended anytime access.

There are four packages to choose from – Splashtop Business Access, Splashtop SOS, Splashtop Remote Support, and Splashtop Enterprise.

Splashtop Enterprise features include

- On-demand support access to Windows, Mac, iOS, and Android

- Unattended anytime access to Windows, Mac, and Linux computers in SOS+10 and Unlimited

- Screen sharing for collaboration

- Remotely view iOS screens in real-time

- File transfer

- Remote reboot and reconnect

- Chat

- User management

- Custom branding

- Integration with PSA tools

- Licensed per technician

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Customer downloads and runs the SOS app and gives the one-time access code to the technicianScreenshot of Technician enters the code to access the customer's computer to live view and control their screen

Splashtop Video

Splashtop SOS Demo

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Frequently Asked Questions

Rescue, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Remote management of servers & workstations highest, with a score of 9.5.

The most common users of Splashtop are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews

(1-25 of 351)
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Score 10 out of 10
Vetted Review
Reseller
Review Source
Very secure, especially with 2FA. Quick and painless process for end users to create their accounts and sign into Splashtop, so they're usually up and running within 15 minutes of placing an order for a license.
Ezra Shapiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
They have multiple options available. Auto launch for complete unattended access, sound settings for the privacy of the user, options to require Windows Login or a special security code that the user can define. You can set a user's computer to always ask for permission before allowing a remote session even when there is a password. There are options to lock the computer at the end of a session, black the screen while in session, and lock the keyboard and mouse while in session. It's very versatile.
July 18, 2022

Splashtop FTW!

Score 9 out of 10
Vetted Review
Verified User
Review Source
Security is paramount in our organization. Splashtop has 256 AES encryption as well as 2FA. Those were big selling points to the CIO.
July 11, 2022

Glad I found it

Score 10 out of 10
Vetted Review
Verified User
Review Source
It's pretty secure using customized packages, and the friendly customizable caption helps build confidence for the end-user.
Alex Gorga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I think Splashtop uses secure and state-of-the-art protocols primarily for accessing the administration panel. Each new access from new unknown stations or with new accounts is communicated via email, with a link inside to click to authorize access. The connection to client PCs also takes place in secure mode, with single-use SOS codes and the possibility of authentication with user and password. Access to unattended workstations with user and password or additional security code
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is working with HTTPS, so it's secured. Two-factor authentification is very secure with the second authentication on the mobile application. Very easy to use, it is not restrictive compared to other sites that send a code by SMS that you have to enter on the website to be able to connect, for example.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think Splashtop is by far the best product of its type on the market. It has good security and reliability, and it very easily allows me to remotely access the computers that I need to so I can resolve the users' issues. Great product! I will never use any other remote support tool as long as I have Splashtop.
June 14, 2022

Simple, Easy, Fast.

Score 9 out of 10
Vetted Review
Verified User
Review Source
In my opinion, security is the most important point in the Splashtop application. You cannot protect your system, which you open to the outside world, with just a password. For this reason, the best method is to use two-factor authentication. Each time a connection is established, additional processing is required, but this is important. Also, doing this from a different platform increases the security one more level. Nothing about privacy.