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Splashtop

Splashtop

Overview

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases.…

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Recent Reviews

Splashtop Recommendation

10 out of 10
April 09, 2024
Our business needed a seamless, fast and safe platform for employees to use for accessing office network computers, business files and …
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Splashtop Review

10 out of 10
March 12, 2024
Incentivized
I'm a volunteer bookkeeper/treasurer for a small non profit organization located in [...], CT. Splashtop's remote access allows me to work …
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How Splashtop Differs From Its Competitors

Splashtop Security

Our IT department assures us and reports that Splashtop provides top of the line secure remote access.
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Splashtop Security

It is very secure and my customers are happy to have it available since I can get into the customer's computer ONLY when they provide the 9-digit code, so there's no opportunity for me to do anything on their computer (if they were worried)
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Splashtop Security

Splashtop completely satisfies our requirements for remote access with tight security, and provides scalability. We are completely satisfied and confident we only have authorized users accessing our network resources. We frequently shut down servers and PC’s for a variety of reasons and Splashtop …
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Onboarding with Splashtop

Splashtop on boarding was excellent and the efficiency of the support staff was perfect, Splashtop’s on boarding process should be a standard that all software providers should adopt as a high level process.
Onboarding was a real pleasant surprise and Splashtop staff were excellent with knowledge …
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Splashtop Security

We use secure remote access across the world - knowing that the computer access is not hackable via both good programming as well as authentication and encryption. We wouldn't use it if it wasn't secure.
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Splashtop Security

All of the security features including verification, two-factor auth, and encryption are top-notch and above the industry standard. I especially like the email double-checking when logging in from an unknown or previously unseen device.

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Splashtop Security

While we don't use Splashtop for remote support, it perfectly meets our remote access needs. The fact that it supports MFA and includes encryption set it above most competitors. And honestly, the cost is quite reasonable given the featureset, which again sets it will above the competition.
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Onboarding with Splashtop

Onboarding was totally straightforward. Getting user data entered into the dashboard was clear and easy. Deploying the required components to remote staff was, again, clear and easy. We did a test deploy with 5 users that took less than an hour to set up. Once purchased, it was probably another …
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Splashtop Security

I find Splashtop security is understandable and allows fairly easy use from my perspective. I don't use 2-factor verification anywhere I don't have to. The ability to remotely boot a computer and reconnect automatically saves a lot of time in my configuring of remote computers. I don't get too …
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Onboarding with Splashtop

I had previously used log me in and another remote desktop program. I was familiar with the terms and the method to get access to what I wanted. Again, my onboarding was self-driven without any support. The topics and FAQ selection seem to cover everything I have ever needed to set up. There are …
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Splashtop Security

As part of our included RMM package, we do not have direct access to a Splashtop admin console. Thus it is more of a security by obscurity situation. I would like to see more of a ability to be able to edit and see with more granularity the security and setup of our organizations remote access …
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Onboarding with Splashtop

I suppose our onboarding was good in that there were no hiccups. Our RMM automatically installs it on our endpoints and it has just worked for the most part. It's basically a black box since it is included and we are just along for the ride. That said, there have been no issues thus far with the …
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Splashtop Security

Splashtop is secure enough for my needs. I have my own internal security and am personally not interested in two factor. My Phone carrier a major company has been breached not once but twice and they say my security setting is low yet I am not the one that was breached twice I believe these …
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Splashtop Security

We try to ensure all the systems we use have multiple levels of security in place - be they multi factor authentication, remote user access approvals, device verification etc.

Splashtop provides more than sufficient security options to provide us with comfort that the solutions is well protected.
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Onboarding with Splashtop

With our integrated use of Splashtop within our RMM system, it simple worked immediately. The RMM system handled all the installation of the Splashtop components, and we were able to remotely access user systems within minutes of it being implemented. There were absolutely no issues with …
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Onboarding with Splashtop

We where looking for a reliable, stable and cost-effective solution for us as a team and I simply tried it out and was satisfied. For the whole team the cost structure was not fitting, but it turned out that most colleagues only needed a solution very rarely so I am the only one to use that …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 12 features
  • Screen sharing (37)
    9.3
    93%
  • Over-the-Internet remote session (42)
    9.3
    93%
  • File transfer (39)
    9.0
    90%
  • Multi-platform remote control (33)
    8.7
    87%

Reviewer Pros & Cons

View all pros & cons
Jim Stringer | TrustRadius Reviewer
Jim Stringer
Technical Manager
TCAM (Broadcast Media, 1-10 employees)
Verified User
Executive in Finance and Accounting
Real Estate Company, 1-10 employees
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Pricing

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Splashtop Business Access Solo

$5.00

Cloud
per month per user, billed annually

Splashtop Business Access Pro

$8.25

Cloud
per month per user, billed annually

Splashtop Business Access Performance

$13.00

Cloud
per month per user, billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splashtop.com/pricing?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.8
Avg 8.2
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Product Details

What is Splashtop?

Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant.


Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using any device. Centrally manage users remote access.
Key features include: File transfer, remote print, access from any device, remote reboot and wake, multi-to-multi monitor viewing.


Splashtop SOS is a remote support software solution for IT, support teams, and help desks. Securely connect on-demand to your users’ computers and mobile devices with a simple session code or with unattended anytime access.
Key features include: Integration with PSA, custom branding, file transfer, share my desktop, chat, user management.


Splashtop Remote Support is a remote support solution for IT and MSPs, designed to allow users to provide clients with remote access and remotely support clients’ computers.
Key features include: Flexible monthly subscription plans, unlimited technicians, unlimited concurrent sessions, unattended support.


Splashtop Enterprise is a solution that enables organizations to allow employees' to remotely access their workstations, and provide their IT teams a solution to remotely support employees when they need it the most.
Key features include: Grouping capabilities and granular permissions, centralized management console, anytime/unattended support to computers, helpdesk support to employees, integrate on-demand remote access with ticketing and PSA systems.

Splashtop Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Multi-platform remote control

Splashtop Screenshots

Screenshot of Splashtop Business Access - The solution enables users to connect with remote computersScreenshot of Splashtop Business Access - Managers can assign role-based access and define permissionsScreenshot of Splashtop SOS - Access with a 9-digit session codeScreenshot of Splashtop SOS - View current sessionsScreenshot of Splashtop Remote Support - Files can be transferred between local and remote computersScreenshot of Splashtop Remote Support - Administrators can control remote capabilities

Splashtop Videos

Splashtop Business Access for individuals and small teams (Remote access)
Splashtop SOS for IT teams (Remote support)
Splashtop Enterprise for large organizations (Remote access and remote support)
Splashtop Remote Support for MSPs (Remote support)

Splashtop Integrations

Splashtop Competitors

Splashtop Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, Chrome OS
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, Japanese, French, Portuguese, Italian, Chinese (Simplified)

Splashtop Downloadables

Frequently Asked Questions

LogMeIn Rescue by GoTo, GoTo Resolve, and TeamViewer are common alternatives for Splashtop.

Reviewers rate Screen sharing and Over-the-Internet remote session highest, with a score of 9.3.

The most common users of Splashtop are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(677)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
July 25, 2023

Perfect for remote teams!

CL
Ceci Lardizabal
Manager of Human Resources
Daily Transcription (Entertainment, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
All of the staff work remotely and Splashtop allows us to access the server. All the departments use it for different purposes. We store big files on a server in California, and before uploading them to the cloud, we have access through Spalshtop.
Pros and Cons
  • Fast connection.
  • Doesn't lag
  • Easy set up.
  • I haven't had any issues using it. It's pretty straight forward. You just click "connect and" that's it.
Likelihood to Recommend
It's well suited for any remote team that needs an easy-to-use tool to collaborate with each other. It's fast, reliable and doesn't lag, which is perfect for remote teams where you need to share files or show something to someone else remotely. It's a great tool.
Return on Investment
  • I don't know.
Support Rating
10
I have never had to contact the support team or request a ticket. I've never had an issue using this tool or connecting to the server, that says it all about this tool. It's simple to use and straight forward. Every user has its account, just connect to the server and get the job done.
Splashtop Security
I think Splashtop's security features are good. Our operation's team takes great care when it comes to security, so if they decided this is good, then it must be. It sends you a verification code when it's been a while since you last logged in or you're trying to access from another device.
Onboarding with Splashtop
The setting up process was very fast. We were provided with a login, we created our password and that's it. Didn't have any issues with it. It was super fast and was logged in a matter of minutes, if not seconds. Didn't have any issues login into my account and creating a password.
Products Replaced
Yes
We wanted to find another product because the previous one was too expensive. We used to use GoToMyPC. We encounter that the money wasn't the only benefit. It's speed and issue-free was a great advantage. The previous tool would lag sometimes, and we haven't had that issue with Splashtop. It's been great.
Other Software Used
Users and Roles
4
Project manager and logger.
Support Headcount Required
1
You need to know how to move around a computer and keep in mind you're working remotely, but that's about it.
Business Processes Supported
  • Storage
  • Remote access
Innovative Uses
  • It's easier to use than the previous one we were using.
Future Planned Uses
  • Not sure.
Likelihood to Renew
10
It's super easy to use and affordable.
Key Differentiators
  • Ease of Use
The most important factor was the ease of use. The previous one wasn't as easy as this one.
Evaluation Lessons Learned
I wouldn't change anything.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Implementation Issues
  • Nothing. Was super easy to use from the start.
Implementation Rating
10
No, everything went smooth.
Training Types Used
  • No Training
Ease of Splashtop Training
Yes, it's very easy to use, very intuitive. We didn't need any training.
Product Configurability
5
Just right for this product. I don't think there is many setting up to do once you start using it.
Configuration Lessons
I wasn't the one setting up, but the rest of it is very straight forward, I'd imagine the setting up would be the same.
UI Customization
No - there is no facility to customize the interface
Extensibility and Customization
No - we have not done any custom code
Additional Customization Considerations
Nothing comes to mind.
Premium Support
No, I didn't purchase premium support.
Bug Resolution
No
Exceptional Examples of Splashtop Support
Never needed support!
Usability
10
Because it's really easy to use. You just log in with your account, select a server to log in and that's it.
Easy Tasks
  • Connecting remotely to another computer.
Difficult Tasks
  • None
Scalability
10
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
Reliability and Availability
10
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
Performance
10
Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.
Systems Integrated With
  • Box.com
  • digital pigeon
  • Goodle drive
I just use these tools when I access the remote server via Splashtop
Future Integration Plans
Nothing comes to mind but if we do, I'm sure we won't have any issues.
Types of Integration
  • File import/export
Ease of Integration
10
I've never had any issues.
Integration Lessons Learned
None.
Pre-Sale Experience
5
I wasn't in charge of buying it.
Post-Sale Experience
10
I wasn't in charge of buying.
Professional Services
10
June 27, 2022

Affordable & High Performing Remote Desktop Software

Verified User
Vice-President in Other
Retail Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop to share computers with specialized software installed amongst a team of individuals working both remotely and locally. I often log in and type things in programs like SQL developer, point of sale software, and other software that is installed on office computers. This allows us to avoid the extra work of software installation and updates along with the expense of additional licenses.
Pros and Cons
  • Remote desktop usage
  • File transfer
  • Monitoring current usage of remote PC prior to log-in via unattended access
  • Decrease lag when connections are slower
Likelihood to Recommend
Splashtop is an excellent remote desktop and user support solution for businesses of any size. It allows users to easily work remotely and log in via unattended access, allows techs to support users and manage software installations with ease, and even allows remote monitoring of current computer status to avoid bothering non-remote users when they are currently engaged with work tasks.
Return on Investment
  • Reduce costs associated with multiple software licenses by sharing PCs
  • Satisfy employees who prefer remote work
  • Reduce tech support costs and time
Support Rating
10
The Splashtop staff respond quickly to support requests and do a good job of QA in order to reduce the need for these requests.
Splashtop Security
Splashtop offers all of the security needed, including the security settings in the apps, two-factor authentication, etc.
Onboarding with Splashtop
Onboarding was easily done via self-service. There is very little time or effort required.
Products Replaced
Yes
Logmein was replaced as that product is overpriced, and the huge year-to-year price increases make them an untrustworthy partner. Splashtop is stable and affordable.
Other Software Used
Users and Roles
7
Customer service staff, accounts payable, purchasing, system administration
Support Headcount Required
There is no need to support Splashtop. I occasionally log in remotely and update the software on the streaming devices.
Business Processes Supported
  • Remote login to use software on the computers
  • Local login to use software on the computers without switching desks
  • Remote login to support users and troubleshoot technical problems
Innovative Uses
  • Local login from other computers to avoid switching desks
  • Local login from other computers to save the costs of additional software licenses
Future Planned Uses
  • None that I can think of
Likelihood to Renew
10
The product works very well, and the value is excellent.
Key Differentiators
  • Price
  • Product Features
The product works as well as most other solutions at a price that is very affordable. It is easy to use and simple to install.
Evaluation Lessons Learned
I tested multiple solutions, and Splashtop performed as well as the others at a better price, so there's no need to change my evaluation and selection process.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
No significant changes were needed aside from installing the software. Users barely required training.
Implementation Issues
  • None
Implementation Rating
10
This was very easy to implement.
Training Types Used
  • No Training
Ease of Splashtop Training
Yes
Premium Support
I did not purchase premium support because it is not offered and not necessary.
Bug Resolution
Yes
There's a bug with windows 8.1 computers and it has never been prioritized by the software developers but I am often able to avoid it.
Exceptional Examples of Splashtop Support
I had a billing issue that was really a technical problem with their system. They contacted me back a few hours later even though it was the weekend and resolved the issue.
Usability
10
Splashtop is very easy to use. None of my team have had any difficulties.
Easy Tasks
  • Logging in to computers
  • Installing the software
Difficult Tasks
  • Nothing
Mobile Interface Availability and Impressions
Yes
The app is okay but logging in to a larger screen using a phone with no keyboard is always a challenge. This isn't Splashtop's fault.
Scalability
10
It's easy to install by creating installation packages.
Reliability and Availability
10
We rarely see any downtime.
Performance
10
The video streaming performance is very good most of the time.
Pre-Sale Experience
10
The vendor is responsive to support requests.
Post-Sale Experience
10
The vendor is responsive to support requests.
Upgrade Process
Yes
It's very easy to upgrade Splashtop remotely with only a minute of time.
Upgrade Benefits
  • None that were noticeable
Anticipated Benefits from Future Upgrades
  • None. Everything works well.
Future Edition Upgrade Plans
No
Migrating Between Editions
No
February 14, 2022

Splashtop SOS just works!

Verified User
Executive in Information Technology
Hospital & Health Care Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Splashtop SOS to remotely support our patient education tablets. Our tablets are used in hospitals and outpatient clinics. Security is a top priority. We had lots of problems finding a vendor with a solution that would work on a majority of Android tablets. Other options we looked at either were not full feature or were cost-prohibitive for a large number of devices. Splashtop SOS solved all of our problems.
Pros and Cons
  • Low cost.
  • Secure.
  • Easy to use.
  • None.
Likelihood to Recommend
Splashtop SOS is a great tool to provide remote support to users. We use it mostly to support Android devices. It works great!
Splashtop Feature Ratings
Remote Administration (7)
88.57142857142858%
8.9
Screen sharing
100%
10.0
File transfer
80%
8.0
Instant message
80%
8.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Centralized management dashboard
70%
7.0
Multi-platform remote control
90%
9.0
Return on Investment
  • We reduced our remote support software cost substantially.
  • We are able to provide better remote support to our end-users.
Support Rating
10
We have not had the need to connect with someone from Splashtop to resolve any issue.
Splashtop Security
We use Splashtop to remotely support Android tablets in a healthcare setting. Having end-to-end encryption is important. Having user-initiated support is important as well.
Onboarding with Splashtop
We were able to get up and running in a few minutes with Splashtop. The process was very simple.
Products Replaced
Yes
We tried a few other remote support tools like Teamview. Splashtop worked the best for our team and budget.
Alternatives Considered
Simply put, Splashtop SOS works. The remote control feature of SOTI's MobiControl just didn't work for us. We spent countless hours working with SOTI to get additional apps to support remote control for various Lenovo tablets. It was a huge burden and it just didn't work. TeamViewer was cost-prohibitive when compared to Splashtop SOS. Splashtop SOS is much easier to use and roll out.
Other Software Used
Sage 50cloud Accounting (formerly Sage 50 Accounting), Google Workspace (formerly G Suite), Frame.io
Users and Roles
2
We use Splashtop to remotely support Android tablets when there is a problem that we cannot quickly resolve over the phone.
Support Headcount Required
2
Splashtop Enterprise is incredibly easy to use.
Business Processes Supported
  • Remote support
  • Android support
  • ease of use
Innovative Uses
  • remote support for android devices
Future Planned Uses
  • Continue remote support for android devices
Likelihood to Renew
10
Splashtop Enterprise is not an integral part of our support system. We will renew our subscription and continue to use the program.
Key Differentiators
  • Price
  • Product Usability
Paying by technician licenses is more important for us than client device licenses. One technician can support hundreds of remote tablets. We are a small company, so we wanted and budget-friendly solution that would not require a lot of time or resources to deploy and manage.
Evaluation Lessons Learned
If we were to do this all over again, we would hopefully start with Splashtop. We evaluated a few other options before we found Splashtop.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
No
Change Management Lessons
Change management was minimal
None
Implementation Issues
  • We needed to enable the "screen capture" via the MDM for the Android tablets.
Implementation Rating
10
If you are supporting remote tablets with an MDM, you need to enable the "screen capture" via the MDM.
Training Types Used
  • no training
Ease of Splashtop Training
Yes, the product is easy to learn without training.
Premium Support
We did not purchase premium support. We have technician licenses. It makes more sense for us to license by technician than by devices.
Bug Resolution
No
Exceptional Examples of Splashtop Support
We worked with Vincent Nguyen and Karishma Singh when we started evaluating Splashtop. They were both very helpful in getting us started and working through a small issue.
Usability
10
It is a very simple product for us to use as technicians. It is very easy for our remote clients to start a session with us.
Easy Tasks
  • ease of use for remote clients
  • easy to access client as technician
Difficult Tasks
  • none
Scalability
10
If you need to scale, just purchase more licensee.
Reliability and Availability
10
We have had no issues with outages with Splashtop
Performance
10
Splashtop Enterprise's performance is just fine. We have had no issues.
Systems Integrated With
  • Android
We automatically install the Splashtop remote client app as part of our MDM. Easy
Future Integration Plans
  • no
n/a
Types of Integration
  • AppExchange or similar marketplace
n/a
Ease of Integration
10
easy
Integration Lessons Learned
n/a
Pre-Sale Experience
10
We worked with two staff members at Splashtop when we started. They were both very helpful
Post-Sale Experience
10
Easy to work with
Professional Services
10
Easy to work with
Key Negotiation Points
n/a
Contract Terms and Pricing Model
10
Terms were simple, straightforward, and acceptable.
Dealing with Splashtop
none
Upgrade Process
No
Upgrade Benefits
  • n/a
Anticipated Benefits from Future Upgrades
  • n/a
Future Edition Upgrade Plans
No
Migrating Between Editions
Yes
We upgraded from a free account to a paid subscription.
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