Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) helps us monitoring the performance of the services we are providing to the customer & other organization members. It also helps us in monitoring the performance of the services we offer and troubleshooting the issues which arise. To monitor we have created several dashboards so that we have the real time data and reports as per our requirement.

We are utilising ITSI to monitor the health of our business operations and IT services. We use a range of KPI approaches to capture business health for stakeholder reporting, as well as lower level IT Ops monitoring of hardware and microservices.

Splunk ITSI is being used to mitigate hardware resource issues before they become a problem and troubleshoot issues for our teams.

The Glasstables built-in ITSI is being used by our department. We are building Services/KPIs to build our Glasstables. Glasstables help us with monitoring our Services and alert us for any service degradation or issues. We are using it for IT monitoring and management, event analytics and management, and Service insights and monitoring

Splunk ITSI is powerful tool for infrastructure monitoring, event management and mature AIOps platform. We use Splunk for monitoring and utilize contents packs available OOB for free. Business was able to get good insight to service view and availability over time at real time.

We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.

We use Splunk IT Service Intelligence to monitor services and do trend predictions. We use it to review the performance in collections of workstations as we start to deploy new software packages.

Splunk IT Service Intelligence is the primary tool for assessing the health and stability of our online footprint on a daily basis and especially during the peak holiday sales season. It is integral to monitoring web servers, applications, databases, and more. Now we are expanding into AI Ops.

Splunk is being used by our infrastructure monitoring team to review events from different sets of infrastructure devices such as Networks, Servers, Storage, Databases and Security devices. Splunk is helping out our IT team by collecting the events from multiple data sources and aggregating all of them in a single glass pane.

We use ITSI along with our proprietary Splunk App for business process observability solution iControl to provide deep down details of business SLA breaches related to IT-related outages ITSI helps us to tie together business insights with IT world in near-real-time and save precious time in finding call to action and precious time to find causes of outages.

It is the only real-time cloud monitoring platform for infrastructure as per my knowledge, it provides powerful visualization, proactive alerting of the organization. Splunk IT Service Intelligence (ITSI) has helped us greatly reduce the response time on critical incidents if not help us proactively detect one.

We are using SPLUNK for our end customer as a standard offering for Event Management, Event Analytics and Log Analytics. However, we are now expanding the usage of SPLUNK for predictive intelligence using its AI-ML capabilities.
SPLUNK is used by mainly NOC, Command Center Team, sometimes Monitoring Administration, Ticket Handling team also uses the same for root cause analysis.

Splunk ITSI is being used by our clients across different projects and IT teams to manage the critical issues being reported by different application teams and timely resolution of those issues in order to ensure a smooth user experience for the end-users. Different IT teams are able to work on the different issues based on the defined priorities and parameters.

Splunk ITSI is used along with traditional Splunk for a particular product line to augment the existing DevOps and SRE processes. This AIOps solution is used to intelligently parse logs and check for events to ensure high service uptime in the microservice architecture.

Splunk ITS Service Intelligence is used to consolidate alerts from various IT tools. Along with other logs and performance data, it is used by infrastructure operations, application developers, DevOps and other stakeholders to quickly see service health of applications and the IT infrastructure components. It helps eliminate data silos and having to reach out to individual teams managing point solutions.

We tried to use Splunk IT Service Intelligence to create a single pane of glass to monitor the health of our Splunk infrastructure. It works well and displays us the end to end view of our Splunk IT Service Intelligence infrastructure. It had been used within our team only today; however, it is a plan to demonstrate this to another team.

We deployed Splunk IT Service Intelligence for our Enterprise Control Center to manage major incidents. We do use it for event analytics and service monitoring.

My organization has used Splunk for many years however my team just started ingesting our data. We started off small and are figuring out what Splunk can do. Once you have the correct search results, the power is incredible. We can see how many calls come into our network, what errors are occurring and where exactly they are. In fact, for the first time, we used our dashboard (which hasn't been made public to the rest of the organization yet) to troubleshoot a possible outage. The on-call person opened the dashboard, and we knew right away it wasn't our team’s issue. The time we saved by not manually pulling calls from SQL, looking for errors within those calls, and simply digging through our network to find where the issue was occurring allowed the on-call person to immediately open a ticket with a vendor. We were able to show when the issue started, where the issue was, and defer to the vendor even though they had not seen the issue. If we can find this with the little data we are ingesting, just imagine what we can do with more. The possibilities are endless!

We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play booking. It takes a lot of elbow grease to set up and it doesn’t seem to be an offering that Splunk pours its innovative efforts into.

One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow errors, HTTP errors, SQL services, and OS later services. Transaction response time glass table monitoring using several services and underlying KPIs. It's being used for IT monitoring & management.

ITSI is a competitive tool that helps with highlighting issues and more importantly where the root cause lies. There is not much of a learning curve to get value out of ITSI, especially compared to the competitors out there. Spunks user groups are also a big help for quick responses.

We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this application, we are able to limit downtime as much as possible by having a team be able to respond quickly to any outage that could occur. I think that the product is very useful for our company.

Splunk IT Service Intelligence is used by development teams I work with to monitor their systems by ingesting performance data from other applications and providing output that can be read and archived in easily accessible formats. It keeps them aware of any performance anomalies during high traffic and peak events.

We use Splunk IT [Service Intelligence (ITSI)] to help reduce the reliance on institutional knowledge and put real-time actionable information in the hands of technicians troubleshooting a production problem. ITSI will help us to ensure that our recent hires are able to identify root causes to an ongoing incident as quickly as our more seasoned team members. ITSI allows us to layer information from various sources into a single pane of glass view of our entire topology.

We currently leverage ITSI across our entire IT organization. It is primarily used for event management and aggregation of events to drive incident creation and self healing automation.