Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

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Score 9.1 out of 100
Splunk IT Service Intelligence (ITSI)

Overview

Recent Reviews

Used the product

10 out of 10
June 16, 2022
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play …
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ITSI Valuable asset of Splunk

6 out of 10
June 15, 2022
One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow …
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My review for you

8 out of 10
June 15, 2022
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this …
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Splunk ITSI review

7 out of 10
March 09, 2022
It is the only real-time cloud monitoring platform for infrastructure as per my knowledge, it provides powerful visualization, proactive …
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Reviewer Pros & Cons

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Pricing

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What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/software/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Datadog?

Datadog is a monitoring service for IT, Dev and Ops teams who write and run applications at scale, and want to turn the massive amounts of data produced by their apps, tools and services into actionable insight.

What is Amazon CloudWatch?

Amazon CloudWatch is a native AWS monitoring tool for AWS programs. It provides data collection and resource monitoring capabilities.

Features Scorecard

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Product Details

What is Splunk IT Service Intelligence (ITSI)?

ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.

Splunk IT Service Intelligence (ITSI) Features

  • Supported: Dashboards to monitor service health and KPIs in real-time
  • Supported: Intelligent alerting and automated event clustering
  • Supported: Predictive analytics to prevent incidents 30 minutes in advance

Splunk IT Service Intelligence (ITSI) Integrations

Splunk IT Service Intelligence (ITSI) Competitors

Splunk IT Service Intelligence (ITSI) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Comparisons

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Frequently Asked Questions

What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

What are Splunk IT Service Intelligence (ITSI)'s top competitors?

Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).

What is Splunk IT Service Intelligence (ITSI)'s best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses Splunk IT Service Intelligence (ITSI)?

The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees) and the Information Technology & Services industry.

Reviews and Ratings

 (43)

Ratings

Reviews

(1-23 of 23)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
If the operating environment is simple with well-known tools and technologies using Splunk IT Service Intelligence is simpler. However, if the environment is complex with many homegrown tools, scripts, and multiple partners the data normalization and creation of glass tables can be challenging. If application service monitoring is to be used application support is essential as Splunk IT Service Intelligence itself has no means to understand flows, logic, and relationships.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splunk IT Service Intelligence is great for visualizing data and creating dashboards, and reports. Drilling down through the data is easy and shows things you may not have thought to look for. Seeing the data laid out in this fashion makes it easy and quick to get what you want. If you’re not well versed in SPL you maybe have difficulty finding what you need in a hurry.
Timothy Pacl | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splunk IT Service Intelligence is especially well suited to bringing architectural diagrams to life. The deep dive functionality allows links to built-in kpi views or to other glass tables or dashboards making it simple to zoom in to focus on trouble spots or zoom out for a high level view of your critical services. Adaptive thresholds and integration of MLTK allow for intelligent alerting and integration with Splunk SOAR turns those alerts into actions.
June 16, 2022

Used the product

Score 10 out of 10
Vetted Review
Verified User
Review Source
For uses where you need to be able to monitor the health of your technology and out-of-the-box products aren’t perfectly suited to your use cases. Highly customizable to be able to use data that might be very specific to your company.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Monitoring major business services and episode review puts an individual to acknowledge issues and resolve them asap, a proactive monitoring tool for logging in the chain and early detection of incidents response and finally ITSI solves the needs of the organization and able to adapt and learn to different scenarios in the IT environment through past episode reviews. Could focus more on AIOPs
Score 8 out of 10
Vetted Review
Verified User
Review Source
It can show end-to-end visibility into your infrastructure all in one view. Not having to go to specific and separate devices or logs is invaluable in keeping services flowing (i.e great uptime.) Splunk as a whole can cover all of its infrastructure services security etc and this is just a niche or specific tool in the toolset)
June 15, 2022

My review for you

Score 8 out of 10
Vetted Review
Verified User
Review Source
I think it's well suited to be used in any sort of monitoring environment where you would need to have a stable solution to organize the data that you're bringing in from other places such as SolarWinds. Areas I think that would not be a great use case would be anywhere that could possibly be less than ready for it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ITSI is very effective in generating insights from raw data & can quickly provide insights into complex problems with its out of box deep-dive views.

Business Service Monitoring & service dependency is another area where ITSI effortlessly provides framework to map & monitor it.

Surely needs boost in performance section where it runs into frequent problems sighting hardware sizing problems as an excuse. It is happening from far too long across multiple customers.
Rekha Yadav | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Although Splunk has the capability to fit in any domain of IT for monitoring and management. Still writing down below few most possible domains where it can be used -

1. Network Monitoring
2. Infra Systems Monitoring
3. Databases Monitoring
4. Hardware Management
5. Storage Events Monitoring via Logs.
6. Integration with ITSM platform
7. Automation Use Cases
Nikhil Kumar Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splunk IT Service Intelligence (ITSI) is well suited for environments that have multiple data sources and need visibility in their activities like health status and need to be streamlined in a common stream of data events. Splunk ITSI is less appropriate if you wish to use this as an elementary layer tool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Splunk ITSI is a valuable addition which allows visibility across the IT infrastructure. Having glass tables now provides all of IT services a glimpse of how other areas are performing. It is very useful when assisting with root cause analysis.
Score 8 out of 10
Vetted Review
Verified User
Review Source
[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ITSI is the obvious tool for a scaled solution to continuously monitoring thousands of KPIs buried in Splunk. Any IT service question you might ask Splunk such as "Is traffic dropping to one of my data centers?" or "Are all my critical processes running?" or "Is traffic balanced across my web farm?" can be implemented in ITSI. However, all that flexibility comes at the cost of complexity. ITSI is easy for a consumer to use but not easy to learn how to administer. Simple use cases are not overly difficult to implement but it takes a combination of Splunk query expertise and patience to learn ITSI. Once mastered though, you gain unbelievable operational awareness into the critical KPIs hiding in your Splunk data.
August 02, 2020

Splunk ITSI FTW

Mike McGrail | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Some teams get excited when looking at ITSI service models and envision modeling the entire infrastructure. What gets lost in translation is breaking it down to services, and also ITSI is not a replacement for an APM solution. So using a proper APM solution to drive quick insights into specific transactions, then feeding that data to Splunk/ITSI is a better bet.
ShuYun Du | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Splunk IT Service Intelligence is a good solution when you have to correlate multiple sources of events together and generate a single pane of glass. Users can observe directly from the dashboard if there were anything went wrong, and then easily drill down to the issue. However, Splunk IT Service Intelligence can be useless if you do not care about the "noise" that you are excluding from the analysis. You can easily miss something important.