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Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

Overview

What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

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Recent Reviews

TrustRadius Insights

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
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Used the product

10 out of 10
June 16, 2022
Incentivized
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play …
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My review for you

8 out of 10
June 15, 2022
Incentivized
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this …
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Reviewer Pros & Cons

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Pricing

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What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Splunk IT Service Intelligence (ITSI)?

ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.

Splunk IT Service Intelligence (ITSI) Features

  • Supported: Dashboards to monitor service health and KPIs in real-time
  • Supported: Intelligent alerting and automated event clustering
  • Supported: Predictive analytics to prevent incidents 30 minutes in advance

Splunk IT Service Intelligence (ITSI) Integrations

Splunk IT Service Intelligence (ITSI) Competitors

Splunk IT Service Intelligence (ITSI) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Frequently Asked Questions

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).

The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(56)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.

One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.

In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.

By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.

Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.
  • Modeling low-level machine, device, and network metrics into high-level ecosystem services
  • Powerful adaptive thresholds for detecting Service and KPI anomalous behavior
  • Powerful toolbox for canned and customized event analytics pipeline providing true AI operations
  • Direct access to (integration with) all of the numerous and varied Splunk ecosystem data sources and types
  • Better integrations with "infrastructure as code" workflows via tools like Terraform
  • More support for adaptive thresholding with numerous and changing dynamic entities
  • Better ability to surface details of unhappy or anomalous KPIs and entities that contributed to episode production
Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a level that matches our product domain, not our technology stack. We can observe the features, capabilities, and services that we deliver, not just the machines and networks. Additionally, it can act as a toolbox, allowing easy configuration and expansion to integrate with custom data sources (in our case, custom IoT device telemetry from millions of client endpoints).
30
Engineering, Network Operations, Service Delivery
10
DevOps engineering, Splunk administration
  • Detect outages in delivered services
  • Minimize noise and false positives in outage detection
  • Provide helpful context during incidents to minimize time to restore services
  • Monthly reports showing component and service level SLO
  • Predictive analytics: detect upcoming outages before they occur
It is providing good value as the centerpiece of our observability strategy for multiple product lines.
August 02, 2020

Splunk ITSI FTW

Mike McGrail | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Splunk ITS Service Intelligence is used to consolidate alerts from various IT tools. Along with other logs and performance data, it is used by infrastructure operations, application developers, DevOps and other stakeholders to quickly see service health of applications and the IT infrastructure components. It helps eliminate data silos and having to reach out to individual teams managing point solutions.
  • Show KPIs for each service.
  • Show aggregated health scores.
  • Increase transparency across large disparate organizations.
  • Multiple ways to ingest the same data can be confusing (events vs. metrics).
  • Glass tables can be a conflicting priority against normal Splunk dashboards.
  • Proper setup for alerting requires content packs that could be included with the product directly.
  • A separate license for ITSI on top of Splunk may make purchasing decisions difficult to justify.
Some teams get excited when looking at ITSI service models and envision modeling the entire infrastructure. What gets lost in translation is breaking it down to services, and also ITSI is not a replacement for an APM solution. So using a proper APM solution to drive quick insights into specific transactions, then feeding that data to Splunk/ITSI is a better bet.
  • Eliminated >$500,000 in other software licensing.
  • Expected to be able to sunset additional point solution tools in favor of using ITSI.
  • Outage triage time is already being reduced, even while still instrumenting the product.
We selected ITSI to replace TrueSight as a legacy manager of managers. Used in tandem with the perks of core Splunk and access to logs, metrics, and performance data all in one location, it allows teams to pivot to keeping an eye on rolled-up service health and expose that to the larger IT audience.
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
75
IT Operations (including server, network, storage, virtualization), application owners, app/dev, and DevOps.
4
Splunk, Linux, python, general IT knowledge
  • Expose degraded services to other teams.
  • Consolidate alerts from 3rd party tools.
  • Reduce noise by correlating alerts.
  • Decompose API services into individual calls affecting applications & view health.
  • Build glass tables to show VPN users.
  • ITSI has turned into a sort of rallying cry, teams are more excited to work together on this platform.
  • Continue to build out services.
  • Use glass tables more effectively.
  • Keep identifying KPIs that should be alerting.
  • Continue to correlate disparate alerts.
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Yes
We replace BMC TrueSight to improve dashboarding of metrics and expose alerts to other teams instead of just having events fire an alert to a specific team. The visualizations of service scores are a vast improvement over looking at lists of events. We also replace EMC ViPR for storage monitoring because Splunk can provide better dashboards with less cost.
  • Price
  • Product Features
  • Vendor Reputation
We compared product features among AIOps vendors and ITSI felt like it had the most promise. Others simply felt like "TrueSight 2.0".
No, we were very thorough in our vendor evaluations, demonstrations, and POCs.
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