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Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
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What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
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What is Splunk IT Service Intelligence (ITSI)?
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Splunk IT Service Intelligence (ITSI)?
ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.
Splunk IT Service Intelligence (ITSI) Features
- Supported: Dashboards to monitor service health and KPIs in real-time
- Supported: Intelligent alerting and automated event clustering
- Supported: Predictive analytics to prevent incidents 30 minutes in advance
Splunk IT Service Intelligence (ITSI) Integrations
Splunk IT Service Intelligence (ITSI) Competitors
Splunk IT Service Intelligence (ITSI) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
Frequently Asked Questions
Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.
Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).
The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
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(56)
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.
One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.
In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.
By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.
Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
September 09, 2023
ITSI - worth it.
Splunk ITSI is being used to mitigate hardware resource issues before they become a problem and troubleshoot issues for our teams.
September 08, 2023
Splunk IT Service Intelligence Review
The Glasstables built-in ITSI is being used by our department. We are building Services/KPIs to build our Glasstables. Glasstables help us with monitoring our Services and alert us for any service degradation or issues. We are using it for IT monitoring and management, event analytics and management, and Service insights and monitoring
July 20, 2023
Solo system to integrated view with Splunk ITSI
Splunk ITSI is powerful tool for infrastructure monitoring, event management and mature AIOps platform. We use Splunk for monitoring and utilize contents packs available OOB for free. Business was able to get good insight to service view and availability over time at real time.
May 03, 2023
Great way to correlate notable events from existing Splunk datasets as well as external systems
We are utilising ITSI to monitor the health of our business operations and IT services. We use a range of KPI approaches to capture business health for stakeholder reporting, as well as lower level IT Ops monitoring of hardware and microservices.
June 20, 2022
Splunk ITSI for customer confidence
We use Splunk IT Service Intelligence to monitor services and do trend predictions. We use it to review the performance in collections of workstations as we start to deploy new software packages.
June 20, 2022
A very quick implementation and quick returns
We deployed Splunk IT Service Intelligence for our Enterprise Control Center to manage major incidents. We do use it for event analytics and service monitoring.
June 20, 2022
Base User who inspires to be a Power User
My organization has used Splunk for many years however my
team just started ingesting our data. We started off small and are figuring out
what Splunk can do. Once you have the correct search results, the power is
incredible. We can see how many calls come into our network, what errors are
occurring and where exactly they are. In fact, for the first time, we used our
dashboard (which hasn't been made public to the rest of the organization yet)
to troubleshoot a possible outage. The on-call person opened the dashboard, and
we knew right away it wasn't our team’s issue. The time we saved by not
manually pulling calls from SQL, looking for errors within those calls, and
simply digging through our network to find where the issue was occurring
allowed the on-call person to immediately open a ticket with a vendor. We were
able to show when the issue started, where the issue was, and defer to the
vendor even though they had not seen the issue. If we can find this with the
little data we are ingesting, just imagine what we can do with more. The
possibilities are endless!
Splunk IT Service Intelligence is the primary tool for assessing the health and stability of our online footprint on a daily basis and especially during the peak holiday sales season. It is integral to monitoring web servers, applications, databases, and more. Now we are expanding into AI Ops.
June 16, 2022
Used the product
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play booking. It takes a lot of elbow grease to set up and it doesn’t seem to be an offering that Splunk pours its innovative efforts into.
June 15, 2022
ITSI Valuable asset of Splunk
One of the IT departments uses ITSI to monitor the services ( IT monitoring and management ), it helps to identify the message flow errors, HTTP errors, SQL services, and OS later services. Transaction response time glass table monitoring using several services and underlying KPIs. It's being used for IT monitoring & management.
June 15, 2022
ITSI provides the value in IT monitoring
ITSI is a competitive tool that helps with highlighting issues and more importantly where the root cause lies. There is not much of a learning curve to get value out of ITSI, especially compared to the competitors out there. Spunks user groups are also a big help for quick responses.
June 15, 2022
My review for you
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this application, we are able to limit downtime as much as possible by having a team be able to respond quickly to any outage that could occur. I think that the product is very useful for our company.
April 05, 2022
Splunk ITSI in Practice
Score 9 out of 10
Vetted Review
Verified User
We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.
April 05, 2022
Making our Customer IT Experiences Next-Gen via ITSI
We use ITSI along with our proprietary Splunk App for business process observability solution iControl to provide deep down details of business SLA breaches related to IT-related outages ITSI helps us to tie together business insights with IT world in near-real-time and save precious time in finding call to action and precious time to find causes of outages.
March 09, 2022
Splunk ITSI review
It is the only real-time cloud monitoring platform for infrastructure as per my knowledge, it provides powerful visualization, proactive alerting of the organization. Splunk IT Service Intelligence (ITSI) has helped us greatly reduce the response time on critical incidents if not help us proactively detect one.
September 12, 2021
Event and Log Analytics Beast
We are using SPLUNK for our end customer as a standard offering for Event Management, Event Analytics and Log Analytics. However, we are now expanding the usage of SPLUNK for predictive intelligence using its AI-ML capabilities.
SPLUNK is used by mainly NOC, Command Center Team, sometimes Monitoring Administration, Ticket Handling team also uses the same for root cause analysis.
SPLUNK is used by mainly NOC, Command Center Team, sometimes Monitoring Administration, Ticket Handling team also uses the same for root cause analysis.
September 11, 2021
A Real AI-ML Enabled Platform
Splunk is being used by our infrastructure monitoring team to review events from different sets of infrastructure devices such as Networks, Servers, Storage, Databases and Security devices. Splunk is helping out our IT team by collecting the events from multiple data sources and aggregating all of them in a single glass pane.
August 31, 2021
AIOps for MicroServices Application
Splunk ITSI is used along with traditional Splunk for a particular product line to augment the existing DevOps and SRE processes. This AIOps solution is used to intelligently parse logs and check for events to ensure high service uptime in the microservice architecture.
August 31, 2021
Splunk ITSI - Best tool for Business Agility
Splunk ITSI is being used by our clients across different projects and IT teams to manage the critical issues being reported by different application teams and timely resolution of those issues in order to ensure a smooth user experience for the end-users. Different IT teams are able to work on the different issues based on the defined priorities and parameters.
August 30, 2021
All your performance metrics in one place
Splunk IT Service Intelligence is used by development teams I work with to monitor their systems by ingesting performance data from other applications and providing output that can be read and archived in easily accessible formats. It keeps them aware of any performance anomalies during high traffic and peak events.
March 26, 2021
Great addition to your organization!
Splunk IT Service Intelligence (ITSI) is used to monitor our infrastructure using glass tables to provide a quick overview of the health of our environment. Its gives an overview for all of IT services as a one-stop shop, tying together various areas with IT that were in silos previously.
March 20, 2021
ITSI Enables Rapid Incident Resolution at Scale
We use Splunk IT [Service Intelligence (ITSI)] to help reduce the reliance on institutional knowledge and put real-time actionable information in the hands of technicians troubleshooting a production problem. ITSI will help us to ensure that our recent hires are able to identify root causes to an ongoing incident as quickly as our more seasoned team members. ITSI allows us to layer information from various sources into a single pane of glass view of our entire topology.
March 18, 2021
Enterprise ITSI at Scale. The Thoughts of a Team Lead.
We currently leverage ITSI across our entire IT organization. It is primarily used for event management and aggregation of events to drive incident creation and self healing automation.
December 19, 2020
ITSI converts your underutilized Splunk data into powerful KPIs and visibility, once you master its complexities
ITSI is used by our business unit in order to provide operational visibility into all our Splunk data. Splunk does a great job of aggregating data into a single searchable dataset, but Splunk Enterprise alerts are disjointed from one another and there are too many metrics we would need to alert on in Splunk Enterprise to be manageable. ITSI provides a framework to define the IT services that matter to you, such as the health of a server, an application, or a client, constantly monitor the KPIs that make up the health of that IT service, and organize all of so that is it operationally easy to view the health of all services yet easy to drill down to a specific server or process experiencing a problem.
August 02, 2020
Splunk ITSI FTW
Score 9 out of 10
Vetted Review
Verified User
Splunk ITS Service Intelligence is used to consolidate alerts from various IT tools. Along with other logs and performance data, it is used by infrastructure operations, application developers, DevOps and other stakeholders to quickly see service health of applications and the IT infrastructure components. It helps eliminate data silos and having to reach out to individual teams managing point solutions.