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Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI)

Overview

What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

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Recent Reviews

TrustRadius Insights

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT …
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Used the product

10 out of 10
June 16, 2022
Incentivized
We use this solution as the main tool for our NOC and love the ability to assign events to an employee for further analysis and play …
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My review for you

8 out of 10
June 15, 2022
Incentivized
We use Splunk IT Service Intelligence to monitor all our environments. several departments use this awesome application. With this …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Splunk IT Service Intelligence (ITSI)?

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.splunk.com/en_us/products/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Splunk IT Service Intelligence (ITSI)?

ITSI is a premium analytics solution that correlates and applies machine learning to all data for real-time, predictive performance monitoring and one fully integrated IT management solution; this enables teams to prevent incidents before they happen and detect, respond and resolve incidents all from one place.

Splunk IT Service Intelligence (ITSI) Features

  • Supported: Dashboards to monitor service health and KPIs in real-time
  • Supported: Intelligent alerting and automated event clustering
  • Supported: Predictive analytics to prevent incidents 30 minutes in advance

Splunk IT Service Intelligence (ITSI) Integrations

Splunk IT Service Intelligence (ITSI) Competitors

Splunk IT Service Intelligence (ITSI) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesGlobal

Frequently Asked Questions

Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.

Dynatrace, Datadog, and Sumo Logic are common alternatives for Splunk IT Service Intelligence (ITSI).

The most common users of Splunk IT Service Intelligence (ITSI) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(56)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Splunk IT Service Intelligence, or ITSI, is a versatile tool used by infrastructure monitoring teams, NOCs, command centers, and IT departments to manage and monitor various aspects of their infrastructure. Users leverage its capabilities to collect events from multiple data sources such as networks, servers, storage systems, databases, and security devices. Splunk ITSI aggregates this data on a single platform, providing a comprehensive view of the entire infrastructure for quick issue identification and root cause analysis.

One of the key use cases of Splunk ITSI is consolidating alerts from different IT tools to provide stakeholders with visibility into the health of services. This allows infrastructure operations, application developers, and DevOps teams to proactively address potential issues before they impact users. Splunk ITSI also monitors the performance and functionality of critical services, ensuring their proper functioning and reducing mean time to service restoration during outages.

In addition to traditional infrastructure elements, Splunk ITSI extends its monitoring capabilities to include telemetry from data centers, cloud infrastructures, and customer media consumption endpoints like set-top boxes, IPTV streamers, mobile devices, and web browsers. With real-time cloud monitoring and proactive alerting features, Splunk ITSI provides operational visibility into business health and hardware and microservices performance. It also supports event management, aggregation, incident creation, self-healing automation, and trend predictions in different environments.

By offering a single view of the entire topology through glass tables and pre-built content packs for real-time service monitoring, Splunk ITSI reduces response time for critical incidents while identifying root causes. Its user-friendly interface facilitates quick adoption among teams with varying skill levels in monitoring tools. Development teams also utilize Splunk ITSI to monitor system performance during high traffic events or peak times.

Overall, Splunk IT Service Intelligence is a powerful AIOps platform that brings together different areas of IT that were previously siloed. It helps manage major incidents effectively, monitor service availability, and limit downtime by quickly responding to outages.

Attribute Ratings

Reviews

(1-25 of 26)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Out of box content packs with dashboards
  • Easy integration with other platform from ingestion to alerting
  • Event count reduction and correlation
  • Auto service mapping and relationship
  • Patching schedule and maintenance missing re-occurring window.
  • Multi tenant or role based access for ITSI
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Reducing alerting noise
  • Improving visibility of services
  • Great for finding root cause of issues
  • Should be easier to build notable events with rich data
  • It should be possible to build custom dashboards with standard ITSI UI components
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • laying out dashboards to quickly see data
  • Providing a trending map to see data over time
  • Drilling down to find things you didn't even know you needed
  • I'm not sure if it's my organization locking down Splunk or Splunk itself but it would be helpful to get more detailed errors when searching. A way of guiding the correct input to get results.
  • Something like SQL IntelliSense - the feature reads internal metadata and lists all of the available objects and their properties, thereby helping people effectively and quickly write SPL.
  • Personalization for things like saving reports, datasets, dashboards of others
June 16, 2022

Used the product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Glass tables
  • KPI health scores
  • Swim lane insights
  • Better training
  • Would be nice to be able to add screenshots to note fields for employees working on episodes
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • IT service monitoring
  • resolve issues from episode review
  • real time monitoring and predictive performance dashboards
  • Improve Bulk add services capability
  • Improve to show the effected services and KPIS on episode review page
  • Disable entities not in use in large number
Score 9 out of 10
Vetted Review
Verified User
  • Modeling low-level machine, device, and network metrics into high-level ecosystem services
  • Powerful adaptive thresholds for detecting Service and KPI anomalous behavior
  • Powerful toolbox for canned and customized event analytics pipeline providing true AI operations
  • Direct access to (integration with) all of the numerous and varied Splunk ecosystem data sources and types
  • Better integrations with "infrastructure as code" workflows via tools like Terraform
  • More support for adaptive thresholding with numerous and changing dynamic entities
  • Better ability to surface details of unhappy or anomalous KPIs and entities that contributed to episode production
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Episode creation.
  • Deep dive view for RCA.
  • Dynamic thresholding.
  • Out of box modules to identify KPI's from RAW Data.
  • Easy integration with Incident Management Tool.
  • Keeping Service Tree Models up to date needs lots of work.
  • Modules to discover service dependency from Standard CMDB such as ServiceNow & others.
  • System friendly in terms of hardware needs for large-scale deployments.
March 09, 2022

Splunk ITSI review

Ahmed Mujeeb | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Deploy your own analytics in threat detection.
  • Architecture is scalable.
  • Health score calculation.
  • Should support Saas UEBA.
  • Pricing should be bundled and not on the number of employees.
  • A security model could be added to the UI.
Sharique Khan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Correlate events and errors across micro services.
  • Identify and notify in case of anomalous and suspicious web requests.
  • Help with data visualization.
  • Need more documentation.
  • Dashboards sharing can be more intuitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User intuitive interface.
  • A large array of options and customizations available for IT teams.
  • Report extraction for different scenarios.
  • Auto event detection and logging.
  • In built mechanism for calculation of health scores of applications and deployments.
  • Support for third-party tools and extensions needs improvement.
  • Cost is somewhat higher.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ties together various areas of IT which were previously siloed
  • Able to deep dive to assist with root-cause analysis
  • KPI alerting to keep on top of our services
  • Recent update removed easy sizing for glass tables
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • ITSI visualizes the dependency topology and layers in data
  • ITSI grabs data from many disparate sources and creates an integrated view
  • ITSI provides real-time insights by showing a timelines of metrics layered across various transactions
  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Clean user interface
  • Easy to build new integrations
  • Flexible and can be catered to your specific use case
  • The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
  • We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
  • I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
  • The extreme flexibility also makes it highly complex. Expert Splunk users are required to make full use of it.
  • Documentation is insufficient and does not cover advanced use cases that ITSI is capable of supporting.
  • Depending on how ITSI is configured, it can place heavy load on Splunk infrastructure. ITSI performance can be optimized in many ways but they are not always obvious.
  • ITSI Events/Alerts (AKA Episode Review) has flexibility in it but still not as flexible as desired. However this can be compensated by directly querying ITSI's result data in Splunk.
August 02, 2020

Splunk ITSI FTW

Mike McGrail | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Show KPIs for each service.
  • Show aggregated health scores.
  • Increase transparency across large disparate organizations.
  • Multiple ways to ingest the same data can be confusing (events vs. metrics).
  • Glass tables can be a conflicting priority against normal Splunk dashboards.
  • Proper setup for alerting requires content packs that could be included with the product directly.
  • A separate license for ITSI on top of Splunk may make purchasing decisions difficult to justify.
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