TrustRadius Insights
Sprinklr Insights, with its powerful market research and social listening capabilities, has proven to be invaluable for businesses across …
Overview
What is Sprinklr Insights?
Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.
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What is Sprinklr Insights?
Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/consum…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Sprinklr Insights?
Sprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.
Sprinklr Insights Features
- Supported: Competitive insights and Benchmarking
- Supported: Social Listening Insights
- Supported: Product Insights
- Supported: Location Insights
- Supported: Media Monitoring & Analytics
- Supported: Visual Insights
- Supported: AI Studio
- Supported: Smart Trends
- Supported: Smart Alerts
- Supported: Mobile App
- Supported: Presentation & Display
- Supported: Smart Quick Insights
- Supported: Smart Content Intelligence
- Supported: Audience Insights
- Supported: Brand Reputation Insights
Sprinklr Insights Video
Customers always want to be heard. Now they expect more, like personalized digital experiences that happen in real time on the channels they prefer.
Sprinklr Insights Competitors
Sprinklr Insights Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Synthesio Social Intelligence Suite, Digimind Intelligence, and Talkwalker are common alternatives for Sprinklr Insights.
Reviewers rate Support Rating highest, with a score of 7.4.
The most common users of Sprinklr Insights are from Enterprises (1,001+ employees).
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Reviews and Ratings
(77)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Sprinklr Insights, with its powerful market research and social listening capabilities, has proven to be invaluable for businesses across various industries. Users have praised the tool for its ability to monitor specific conversations on the web, keeping them well-informed about their brand's online presence. With Sprinklr Insights, users can easily filter out noise and focus on relevant discussions, allowing them to gain valuable insights and perform in-depth analysis.
One of the key use cases of Sprinklr Insights is brand perception analysis. This platform has been particularly beneficial for identifying brand perception in local markets, especially in the highly competitive IT industry. Users have been able to track sentiment, analyze social chatter, and understand customer behavior and service experience. This information has helped businesses improve their marketing strategies, address any brand issues that arise, and make data-driven decisions.
Another important use case of Sprinklr Insights is competitor analysis. The tool enables users to track competitor activity and mentions on social media platforms, helping them stay updated on industry trends and prepare comprehensive reports. By monitoring share of voice, sentiment, and social media page performance against competitors, businesses can gain a competitive edge and mitigate the risk of new entrants in the market.
Additionally, Sprinklr Insights is widely used for crisis monitoring and management. Users rely on this platform to be aware of potential crises before they strike by monitoring risks from various sources such as employees, executives, brand ambassadors, partners, vendors, corporate policies, and dynamic political scenarios. This proactive approach allows businesses to address issues promptly and minimize negative impacts on their reputation.
Overall, Sprinklr Insights provides a comprehensive solution for managing social media strategies, conducting research, analyzing competitors' activities, and understanding audience sentiment. Its user-friendly interface, reliable performance, and availability across multiple social media platforms make it an essential tool for businesses looking to enhance their online presence and make data-driven decisions.
Efficient Data Analysis: Many users have praised Sprinklr Insights for its efficient data analysis capabilities. Several reviewers have stated that the software is able to process and analyze large amounts of data quickly, allowing them to gain valuable insights in a timely manner.
Comprehensive Reporting: Numerous customers have highlighted the comprehensive reporting features of Sprinklr Insights. They appreciate how the software provides detailed reports, allowing them to track their social media performance and make informed decisions based on the data presented.
User-Friendly Interface: Several reviewers have commended Sprinklr Insights for its user-friendly interface. Users find it easy to navigate through the various features and functionalities of the software, making it accessible for both beginners and experienced analysts alike.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Sprinklr Insights. They have mentioned that it can be difficult to navigate and find specific features, leading to a steep learning curve. Some users also feel that the design is cluttered and could benefit from simplification.
Performance Issues: There are concerns raised by users regarding the speed and performance of Sprinklr Insights. Users have reported issues such as slow website speed, sluggish loading of listening dashboards, and occasional outages. These performance issues hinder their workflow and they believe prompt attention should be given to address these problems.
Lack of Transparent Communication: Users have expressed a desire for better communication during outages and downtime. They feel that Sprinklr Insights should provide more information and updates about system status when there are disruptions in service. This would help them manage their expectations and plan accordingly.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
November 08, 2022
Expansive, Overwhelming, and Very Customizable.
Score 8 out of 10
Vetted Review
Verified User
- Our social insights have allowed us to switch up and diversify social strategy.
- We are able to make quick, real-time decisions regarding our brand's activity on certain platforms.
- We have access to more in depth customer profiles.
August 24, 2022
Great tool but to extract value it takes a lot of resources
- Negative impact: due to many issues with social media accounts being disconnected we've been losing a lot of time trying to fix that with the support team. The issue persists despite our efforts and every week there are several SM accounts that are being disconnected from Sprinklr
- Positive impact: improved analytical insight
- Improved analytical insight
- Social media summaries
June 17, 2022
My amazing experience with Sprinklr
- Sprinklr is a great tool and provides a lot of insights for tracking the business and achieving the goals.
- Sprinklr provides a lot of information in terms of employee information and performance data.
- Sprinklr helps keep track of the employee login times.
- Show that the risk of bad buzz is very low (pourcentage of conversation)
- Show that your subject has an impact
- Show the same subject in your competitors
- It reduces FTE.
- I like the sentiment and audience sections.
- Sprinklr Modern Research is good for large companies.
May 12, 2022
The know hows of Sprinklr modern research
- improved analytical insights
- Improved listening abilities
- learnt brand perception in the market
May 03, 2022
How a great product can change your productivity
Score 10 out of 10
Vetted Review
Verified User
- Improve processing efficiency.
May 03, 2022
Sprinklr: Broadening Your Vision on Social Media
- Improved analytical insights.
- Better understanding of real-time sensitive topics & how to respond to these.
- Ability to capture and understand notable authors.
- Cost saving.
- Time saving.
- increased productivity.
- One-stop solution.
May 03, 2022
Holistic view of the Social Media Research
- Improved insights.
- crisis management.
- Competition benchmarking.
- Optimized moderation of various social channels and platform.
- Better reporting of social sentient insights.
- Also for other markets and EU languages.
May 02, 2022
A great tool for social listening!
- reputational risk mitigation
- improved content production
May 02, 2022
Speaking with Experience!
- It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
- Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
- User friendly UI has made it easy to operate and increase productivity.
April 08, 2022
Sprinklr Can Do It All
- Great insights that are able to be shared across the business. The export and display options are a big differentiator.
- Listening alerts have been able to identify threats very quickly so we can get in front of the issue.
- The benchmarking module helps us understand what our competitors are up to and how they're performing compared to us
- It's helped us sell more tickets by understanding numbers in depth.
- We can get ahead on scheduling posts and marketing campaigns so we can focus on the next project.
- Overall organization is beneficial for efficiency.
- Improved analytical insight.
- Ability to see the importance of guest satisfaction on brand image through metrics.
- Mitigated risks.
April 05, 2022
Spinklr helps in Digital Marketing campaigns. It's a dashboard for your marketing world.
- Improved Brand Positioning
- Give Insight For Competitor Movement
- Tackle Issue/Crisis Swiftly
April 04, 2022
Best Tool For Social Listening Out There
- My SL reports have been able to reverse decisions after customers reacted negatively to the huge company/tech changes
- SL allows us to temperature check when we should post/not post during major world crises (i.e Ukraine war)
- I get ad hoc requests every day for quick checks on how certain campaigns land; Sprinklr's ease of use helps me turn it around asap in a way no other tool can
January 21, 2022
Sprinklr is an amazing tool Social research
- Improved insights on social research.
- Helped improve our social profiles with better traction
- Our engagement improved with customers
- Helped analyse our profiles and get insights out of it
November 04, 2021
Wonderful tool!
- Margin of error with judgements.
October 07, 2021
On Par with Other Social Listening Tools
- Improved insights on social audiences.
- Improved identification of key trends and topics being discussed across social.
- Improved customization for reporting & dashboards.
August 03, 2021
The better way to interpret customer data at scale
- Leverage of real-time audience data
- Planning of better digital strategies
- Proactive about crisis management
- Research without limits
May 17, 2019
Great product, more customer support needed
- Sped up the scheduling process, saving time and staff stress!
- Allows us to clearly identify the value our social campaigns deliver for clients.
- Time spent on reporting set up can slow business down.