TrustRadius
https://media.trustradius.com/product-logos/Vk/K4/6JW6BP5ZHATD.PNGGreat product, more customer support neededIt's being used by multiple parts of the business, multiple different teams, around 20 users overall. It solves a number of business problems, predominantly around us organizing our social media better - pushing out campaigns, measuring performance, etc. We are just starting to move into areas where we can also use it to listen to social chatter. Different departments are using different packages and elements of the product - which is great, but also a challenge because not everyone is aware of the full capabilities.,Easy to use - clear interface. Reliable, fast. Clear and easy to understand metrics.,Social listening has been expensive and hard to implement up until now. Customer service patchy - different levels of support for different teams. Reporting can be complicated to set up.,7,Sped up the scheduling process, saving time and staff stress! Allows us to clearly identify the value our social campaigns deliver for clients. Time spent on reporting set up can slow business down.,20,3,Not yet - we will be working with Sprinklr on an ABM product offering, including using Sprinklr staff as a service center, shortly, but up until now, we have focused on the core product.,HootsuiteSprinklr Research ReviewSprinklr is used by the Marketing, Member Service, and Analytics departments. Marketing uses it to schedule and publish social media content, the Care team moderates and engages with the responses to those posts and tags them, and all three departments use the data it generates. It helps us reach members on social media and gives us the ability to provide near real-time reports on the topics and sentiments that they are communicating with us about.,Sprinklr makes monitoring the company social media sites incredibly easy. The ability to customize tagging info makes it easy to track things that pertain specifically to the interests of our business.,The reporting and analytics could stand to be more user-friendly. The Glossary of the different metrics in the system has many items that have no listed definition. With multiple users sharing a dashboard, it isn't easy to see if a filter has been changed by another user, which could skew the data in a report. Communicating with the Support team can be difficult when a help ticket is needed, as there is sometimes a barrier in communication -- not in language, but in regards to terminology and jargon.,9,The ease of use allows us to accomplish more with a faster turn-around time, without a significant increase in staff.,33,7,We began using Care about a year ago and it greatly improved the capability of our Resolution Social Care Specialists who handle the member service side.,
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Sprinklr Modern Research
10 Ratings
Score 7.3 out of 101
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Sprinklr Modern Research Reviews

Sprinklr Modern Research
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

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Score 7 out of 10
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It's being used by multiple parts of the business, multiple different teams, around 20 users overall.

It solves a number of business problems, predominantly around us organizing our social media better - pushing out campaigns, measuring performance, etc. We are just starting to move into areas where we can also use it to listen to social chatter.

Different departments are using different packages and elements of the product - which is great, but also a challenge because not everyone is aware of the full capabilities.
  • Easy to use - clear interface.
  • Reliable, fast.
  • Clear and easy to understand metrics.
  • Social listening has been expensive and hard to implement up until now.
  • Customer service patchy - different levels of support for different teams.
  • Reporting can be complicated to set up.
Scheduling it is fantastic for. Has made a big difference across multiple departments and made things run much more smoothly. Their social listening capabilities look impressive, but we have yet to fully test them. Their sales approach can be pushy, which makes me less likely to recommend, and their customer service can be great or just middling, depending on how valuable the sales team consider that particular user.
Read this authenticated review
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Sprinklr is used by the Marketing, Member Service, and Analytics departments. Marketing uses it to schedule and publish social media content, the Care team moderates and engages with the responses to those posts and tags them, and all three departments use the data it generates. It helps us reach members on social media and gives us the ability to provide near real-time reports on the topics and sentiments that they are communicating with us about.
  • Sprinklr makes monitoring the company social media sites incredibly easy.
  • The ability to customize tagging info makes it easy to track things that pertain specifically to the interests of our business.
  • The reporting and analytics could stand to be more user-friendly. The Glossary of the different metrics in the system has many items that have no listed definition.
  • With multiple users sharing a dashboard, it isn't easy to see if a filter has been changed by another user, which could skew the data in a report.
  • Communicating with the Support team can be difficult when a help ticket is needed, as there is sometimes a barrier in communication -- not in language, but in regards to terminology and jargon.
The customizable tagging makes it extremely easy to track specific concerns and find specific examples of certain types of questions, complaints, compliments, etc. The user interface makes it easy to view relevant info without having to click around to multiple screens.
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Sprinklr Modern Research Scorecard Summary

About Sprinklr Modern Research

The Sprinklr Modern Research solution, part of the unified Sprinklr platform, provides users with audience analytics tools that enable companies to discover what types of content are resonating with their target audience most.

Sprinklr Modern Research Technical Details

Operating Systems: Unspecified
Mobile Application:No