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Sprinklr Service

Sprinklr Service
Formerly Sprinklr Modern Care

Overview

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights.Enables customers to interact with a brand on their preferred channel for…

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Learn from top reviewers

All praise for Sprinklr Service.

Rating: 9 out of 10
January 12, 2025
IncentivizedVetted ReviewVerified User
In my organization, we have used Sprinklr service for many years. As we moderate, engage, and escalate issues for our clients found on their social media platforms, Sprinklr S...
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Verified user
Employee
Sprinklr Service9 years of experience

Modern care and other module usage review

Rating: 8 out of 10
February 9, 2023
Vetted ReviewVerified User
Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track ...
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Alagu Sathappan
Program Manager - Information Technology
IT Emerging Technology Manager
wasl group
Sprinklr Service1 year of experience

Why we use Sprinklr

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also...
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Robert van Kasteel
Account Manager - Social Media
Account Manager (Acer & Predator)
We Are Social
Sprinklr Service2 years of experience

Put out social media fires before you get burned.

Rating: 8 out of 10
November 11, 2020
IncentivizedVetted ReviewVerified User
In today's social media environment, bad customer experiences can spread like wildfire. We strive to provide the very best customer service and Sprinklr alerts us to customer ...
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Dennis Keeley
Supervisor - Other
AD Assignment Supervisor
GEICO
Sprinklr Service3 years of experience

Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public

Rating: 10 out of 10
June 24, 2019
IncentivizedVetted ReviewVerified User
We are using Sprinklr Modern Care for social media customer service and outreach and are also evaluating the platform for expanded email care across several teams.
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Gregory Hounslow
Manager - Social Media
Emerging Media Manager
WestJet
Sprinklr Service1 year of experience
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Pricing

View all pricing

Self-Serve Customer Service Solution

$249

On Premise
per month per seat

Enterprise Custom CCaaS Solution

Contact Sales

On Premise
per year per seat

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/custom…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $249 per month per seat
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Product Details

What is Sprinklr Service?

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights.


  • Enables customers to interact with a brand on their preferred channel for consistent brand experience.
  • Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.
  • Provides insights to supervisors to drive operational excellence
  • Helps leaders uncover opportunities for growth through real- time contact center insights scalable across the enterprise.

Sprinklr Service Features

  • Supported: Sprinklr Voice
  • Supported: Live Chat
  • Supported: Contact Center Intelligence
  • Supported: Agent Assist
  • Supported: Self-Service Community
  • Supported: Automated Workflows
  • Supported: Knowledge Base
  • Supported: Conversational AI and Bots
  • Supported: Multichannel Support

Sprinklr Service Integrations

Sprinklr Service Competitors

Sprinklr Service Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported LanguagesGerman, English, French, Japanese, Korean, Portuguese, Spanish

Frequently Asked Questions

Sprinklr Service starts at $249.

Clarabridge (discontinued), Verint Messaging, and Zendesk Suite are common alternatives for Sprinklr Service.

Reviewers rate Availability and Performance highest, with a score of 9.9.

The most common users of Sprinklr Service are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(55)

Reviews

(1-5 of 26)

All praise for Sprinklr Service.

Rating: 9 out of 10
Incentivized
January 12, 2025
Verified User
Employee in Social Media
Computer Networking Company, 1001-5000 employees
Vetted Review
Verified User
Sprinklr Service
9 years of experience
Return on Investment
  • We have retained clients for many years thanks to using Sprinklr Service. They're pleased with the work & have never suggested another platform.

Why we use Sprinklr

Rating: 8 out of 10
Incentivized
November 25, 2021
Rv
Robert van Kasteel
Account Manager (Acer & Predator)
We Are Social (Marketing & Advertising, 51-200 employees)
Vetted Review
Verified User
Sprinklr Service
2 years of experience
View profile
Return on Investment
  • We were able to reduce our Community Management hours.
  • This platform cut down our Account team as posting on multiple platforms at once is made very easy.
  • We sometimes have to double check the data, as fluctuates and is not always accurate.

Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public

Rating: 10 out of 10
Incentivized
June 24, 2019
GH
Gregory Hounslow
Emerging Media Manager
WestJet (Airlines/Aviation, 10,001+ employees)
Vetted Review
Verified User
Sprinklr Service
1 year of experience
Return on Investment
  • Sprinklr Modern Care has had a dramatic affect on our response times and overall efficiency. We've been able to handle more conversations in less time.
  • The platform has allowed us to exclude (or de-prioritize) high-volume, low-priority conversations from social media posts that are intended to create engagement, so our queues are not jammed up with emoji replies, one-word responses, etc. It has been amazing to either route comments on certain posts to a dedicated queue, or to exclude them from our teams' queue altogether.
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