Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public
Rating: 10 out of 10
June 24, 2019
GH
Vetted Review
Verified User
1 year of experience
Starting at $249 per month per seat
View Pricing Overview
What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights.Enables customers to interact with a brand on their preferred channel for…
Learn from top reviewers
All praise for Sprinklr Service.
Rating: 9 out of 10
January 12, 2025In my organization, we have used Sprinklr service for many years. As we moderate, engage, and escalate issues for our clients found on their social media platforms, Sprinklr S...
Verified user
Employee
9 years of experienceModern care and other module usage review
Rating: 8 out of 10
February 9, 2023Sprinklr Voice provides powerful call routing and IVR features to guarantee that customers are connected with the proper person for their needs and allows us to quickly track ...
Alagu Sathappan
Program Manager - Information Technology
IT Emerging Technology Manager
wasl group
1 year of experienceWhy we use Sprinklr
Rating: 8 out of 10
November 25, 2021We use Sprinklr Modern Care in our Business Unit, and it greatly improves our efficiency. We get a fast overview of our data, and are able to do a deep dive into them. It also...
Robert van Kasteel
Account Manager - Social Media
Account Manager (Acer & Predator)
We Are Social
2 years of experiencePut out social media fires before you get burned.
Rating: 8 out of 10
November 11, 2020In today's social media environment, bad customer experiences can spread like wildfire. We strive to provide the very best customer service and Sprinklr alerts us to customer ...
Sprinklr Modern Care helping us meet or exceed the expectations of the travelling public
Rating: 10 out of 10
June 24, 2019We are using Sprinklr Modern Care for social media customer service and outreach and are also evaluating the platform for expanded email care across several teams.
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Pricing
Self-Serve Customer Service Solution
$249
On Premise
per month per seat
Enterprise Custom CCaaS Solution
Contact Sales
On Premise
per year per seat
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.sprinklr.com/pricing/custom…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $249 per month per seat
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Sprinklr Service?
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights.
- Enables customers to interact with a brand on their preferred channel for consistent brand experience.
- Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.
- Provides insights to supervisors to drive operational excellence
- Helps leaders uncover opportunities for growth through real- time contact center insights scalable across the enterprise.
Sprinklr Service Features
- Supported: Sprinklr Voice
- Supported: Live Chat
- Supported: Contact Center Intelligence
- Supported: Agent Assist
- Supported: Self-Service Community
- Supported: Automated Workflows
- Supported: Knowledge Base
- Supported: Conversational AI and Bots
- Supported: Multichannel Support
Sprinklr Service Integrations
- Zendesk Suite
- Salesforce Sales Cloud
- Slack
- Jira Service Management
- Microsoft Dynamics 365
- Global Relay Archive
- WordPress
- Trustpilot
- Tableau Cloud
- Stripe Payments
- Shutterstock
- SAP Service Cloud
- PowerReviews
- Microsoft Power BI
- Optimizely Content Marketing Platform
- Azure AI Bot Service
- MediaValet
- Mediaocean
- Medallia
- Intuit Mailchimp
- Kochava
- Haptik
- Looker Studio
- Google Analytics
- Giphy
- Getty Images Enterprise Solutions
- Freshsales
- ESKORT Compliance Solution
- Domo
- Canary
- Bitly
- Bazaarvoice
- AppsFlyer
- Adjust by AppLovin
- Adobe Experience Platform
- Adobe Experience Manager
- ServiceNow Customer Service Management
- Proofpoint Digital Risk Protection
- Acoustic Exchange, defunct
- Lyearn
- Oracle Service
- Adobe Marketo Engage
- Firebase
- Google Marketing Platform
- FormAssembly
- Treasure Data
- Nonli
- go.usa
Sprinklr Service Competitors
Sprinklr Service Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Languages | German, English, French, Japanese, Korean, Portuguese, Spanish |
Frequently Asked Questions
Sprinklr Service starts at $249.
Clarabridge (discontinued), Verint Messaging, and Zendesk Suite are common alternatives for Sprinklr Service.
Reviewers rate Availability and Performance highest, with a score of 9.9.
The most common users of Sprinklr Service are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(55)Reviews
(1-5 of 11)Very happy with the service Sprinklr Care gives me. Enables me to keep on working with the platform in an efficient way.
Rating: 10 out of 10
February 28, 2023
Vetted Review
Verified User
4 years of experience
Sprinklr Product Review
Rating: 7 out of 10
May 15, 2019
SM
Vetted Review
Verified User
3 years of experience
Sprinklr Review
Rating: 10 out of 10
August 23, 2019
Vetted Review
Verified User
1 year of experience
Exceeding Expectations with Sprinklr Modern Care
Rating: 8 out of 10
August 16, 2019
Vetted Review
Verified User
1 year of experience