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Spryker Cloud Commerce OS

Spryker Cloud Commerce OS

Overview

What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such…

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Recent Reviews

TrustRadius Insights

Spryker Cloud Commerce OS has been widely used across various industries and organizations, solving a range of complex business …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 19 features
  • Custom functionality (60)
    8.5
    85%
  • Product catalog & listings (60)
    8.2
    82%
  • Product variations (63)
    7.6
    76%
  • Product management (60)
    7.2
    72%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as…

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

What is Wix?

Wix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.6
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

8.4
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8.3
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

7.4
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

8.2
Avg 7.9
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Product Details

What is Spryker Cloud Commerce OS?

Spryker Cloud Commerce OS is a platform-as-a-service (PaaS) solution with an API-based architecture, presented as a solution for both developers and business users worldwide. Spryker boasts customers across industries including fashion, automotive, healthcare, retail, consumer goods, and home improvement, and with international brands like TOYOTA, HILTI, mytheresa, Aldi, TomTailor, and Souceability. Founded in 2014, Spryker is a Berlin, Germany, based company, with office locations in Hamburg, Ukraine, and a remote workforce.

Spryker Cloud Commerce OS Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Spryker Cloud Commerce OS Screenshots

Screenshot of Out-of-the-box B2B Demo ShopScreenshot of Out-of-the-box B2C Demo ShopScreenshot of Any Device, Front-End, Touchpoint for current or future Commerce

Spryker Cloud Commerce OS Videos

Spryker Cloud Commerce OS Competitors

Spryker Cloud Commerce OS Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Supported Countriesglobal
Supported LanguagesEnglish, German

Frequently Asked Questions

Spryker Cloud Commerce OS is a modular Commerce System that enables B2B, B2C, and Marketplace business models through any customer interface, touchpoint, and device. Boasting extensibility, best-in-class performance, and fast time-to-market, the vendor states Spryker is trusted by brands such as TOYOTA, HILTI, and TomTailor. The Spryker Cloud Commerce OS NOW version has been specifically developed for manufacturers and brands who want to reach customers directly online.

OroCommerce, commercetools, and SAP Commerce Cloud are common alternatives for Spryker Cloud Commerce OS.

Reviewers rate Abandoned cart recovery and Order processing highest, with a score of 8.7.

The most common users of Spryker Cloud Commerce OS are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(89)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Spryker Cloud Commerce OS has been widely used across various industries and organizations, solving a range of complex business challenges. Users have leveraged the software to improve problem-solving, enhance project quality, and achieve faster time-to-market delivery. Its deep integration with back-end systems like SAP ERP and Salesforce has provided users with numerous business capabilities for a quick start. With Spryker, users have been able to support complex transactional models and specialized product and pricing models prevalent in B2B commerce cases. The software has also been utilized as a technological platform by global webshops, allowing for quick implementation of the latest features and offering an excellent user experience.

Customers have customized Spryker to meet their specific needs and seamlessly integrate it with existing services like ERP, Asset Management, Marketing, and Payment Solutions. The software's flexibility has allowed users to adapt it to their unique processes, solving complex business and integration problems along the way. Spryker has been successfully implemented in various scenarios and requirements, including marketplaces, B2B procurement platforms, and service platforms. Its scalability and flexible PHP-based architecture have made it capable of addressing complex challenges that other technologies couldn't handle.

Additionally, Spryker Cloud Commerce OS provides enterprise-level eCommerce solutions for ambitious projects, ensuring a short time to market and optimized ROI and TCO. It serves as a comprehensive sales website, product management page, and delivery system, effectively addressing the main problems faced by eCommerce sites. By implementing Spryker, companies have been able to develop and migrate e-commerce websites with ease while benefiting from all the necessary features for running an online shop efficiently.

eCommerce agencies have found Spryker useful for digitalizing complex business models that require scalability, customization, and quick time to market. It has served as a central commerce system and API layer for the distribution of sales-relevant data. The modular structure and separation of backend and frontend interfaces have enabled high performance and agile project execution, making Spryker a preferred choice for developing B2B and B2C e-commerce solutions.

Overall, Spryker Cloud Commerce OS has proven to be a valuable tool for organizations across industries. Its versatility, flexibility, and ability to solve complex challenges have made it an attractive solution for digital transformation initiatives, new business developments, and the creation of exceptional online shopping experiences.

Reliability: Several users have praised the Spryker Cloud Commerce OS for its reliability. They have found that the software consistently performs well, without experiencing any major downtime or technical issues.

Scalability: Many reviewers have highlighted the scalability of Spryker Cloud Commerce OS. They appreciate that the software can handle high traffic volumes and accommodate their growing business needs without compromising performance or stability.

Flexibility: Users have expressed satisfaction with the flexibility offered by Spryker Cloud Commerce OS. They mention that the software allows them to customize and adapt their online store according to their specific requirements, providing them with a solution that is tailored to their unique business model.

Complexity and Learning Curve: Several reviewers have mentioned that Spryker Cloud Commerce OS is not suitable for smaller companies or those with limited resources due to its complexity and steep learning curve. They feel that the software requires a high level of knowledge and expertise, making it challenging for inexperienced developers to implement successfully.

Documentation and Support: Some users have expressed concerns about the documentation and support provided by Spryker. They have found that the documentation can be outdated at times, which makes it difficult for new developers to get started with the platform. Additionally, they feel that there is a need for better documentation, support for best practices, and more comprehensive examples to aid in understanding third-party integrations.

Stability and Performance: Reviewers have noted that there is room for improvement in terms of stability and performance within Spryker's core code. They mention that some functionalities are still buggy and require bug fixing. This has led to maintenance challenges and higher time-to-market for businesses using the software.

Attribute Ratings

Reviews

(1-25 of 68)
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Score 4 out of 10
Vetted Review
Verified User
Incentivized
Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Customer service is well established and reacts very fast to our needs, so that would justify an even higher ranking. But reported bugs take partly a long time to be fixed or are not treated at all. A lot of problems are reported back as "project issues", but having a highly individual product is their USP in the end. Documentation is partly very outdated or not helping at all. Missing developer support for sharing the Spryker technology stack or philosophies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Spryker support is really outstanding on every level. No matter if you are looking at ticket-based incidents, or talking with your business representative on a higher level. The replies are quick and helpful, and they always have an open ear for improvements. Security topics are communicated in a fast manner.
Florian Möller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We currently use Spryker Cloud Commerce OS only in a few projects (for most of the projects we use the on-premises version). Due to our good partnership with Spryker, we have the right contact person quickly in case of problems and usually find a solution for almost everything together.
Matteo Ender | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Spryker takes our problems and issues very seriously, is fast, and always responsive. The customer success management is definitely a plus. Also, support for developers, incident management, and training are a differentiation factor in comparison to other software vendors.
Tim Schestag | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Spryker employees are helpful and for us very easy to contact. If there are challenges in the project or other questions they are very quick in answering our questions. It is a very cooperative relationship they have with us as an agency.
Magdalena Kim Novak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
In my role as a Digital Transformation Consultant at TOWA, I am positioning Spryker for eCommerce cases when it seems like a good fit for a customer.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is an area that can be improved. As it is a relatively young platform, there is not yet a large community built around it - e.g. forums, StackOverflow. So the options to "help yourself" are very limited. Then, Spryker offers a support channel if something seems to be wrong in the platform itself, which is of course a nice offering but only partially helpful in project-specific topics.
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