Skip to main content
TrustRadius
SPS Commerce

SPS Commerce

Overview

What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration,…

Read more
Recent Reviews

TrustRadius Insights

SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key …
Continue reading

SPS Commerce waste time and money

1 out of 10
January 22, 2022
We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

6 people also want pricing

Alternatives Pricing

What is elastic.io Integration Platform?

The elastic.io Integration Platform is a hybrid integration system that users can deploy on-premise or in the cloud. It is highly scalable, with over 100 prebuilt application connectors for out-of-the-box use and a flexible data structure.

What is Cin7?

Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations using third…

Return to navigation

Product Details

What is SPS Commerce?

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.

SPS Commerce Features

  • Supported: EDI
  • Supported: Order and shipment status visibility
  • Supported: Large trading network of 65,000 retail companies

SPS Commerce Screenshots

Screenshot of SPS Commerce Fulfillment provides real-time visibility to order and shipment statuses.

SPS Commerce Integrations

SPS Commerce Competitors

SPS Commerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUnited States, Canada, Mexico, Australia, New Zealand, China, United Kingdom
Supported LanguagesEnglish, Spanish, French, Chinese (Traditional and Simplified Mandarin)

Frequently Asked Questions

SPS Commerce is a retail network, connecting trading partners around the globe to optimize supply chain operations for retail partners. SPS Commerce supports data-driven partnerships with cloud technology. Their retail cloud services platform features supplier onboarding, EDI compliance, ERP integration, product content management, and sales analytics.

OpenText Lens and TrueCommerce are common alternatives for SPS Commerce.

Reviewers rate Support Rating highest, with a score of 6.2.

The most common users of SPS Commerce are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(23)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SPS Commerce is a versatile platform that is widely used across organizations to streamline order processing, invoicing, and other key business operations. Many users have found value in using SPS Commerce as a supplier to receive Compliance orders through Webforms and send response documents back to vendors. This helps centralize the flow of data, reducing the time spent on order processing and notifications. Additionally, SPS Commerce proves to be a cost-effective option for smaller companies looking to implement EDI and meet vendor requirements.

Another significant use case of SPS Commerce is its role in enhancing convenience and efficiency in order management. By utilizing SPS Commerce Fulfillment, users can easily receive orders, track inventories, and process invoices. The platform eliminates manual order entry errors, allowing for the processing of more orders without the need to hire additional staff. With SPS Commerce, customer service representatives can effortlessly access order information, while the accounting team can create invoices without complications.

Furthermore, SPS Commerce aids in providing visibility into the entire order process, making it easier for organizations to track and manage their orders effectively. However, it is worth mentioning that some users have faced challenges with change orders and closed purchase orders showing up in the queue, leading to time-consuming investigations and communications with support.

Despite its usefulness for many users, some individuals have reported negative experiences with SPS Commerce. Criticisms revolve around issues such as complicated platforms, inadequate training resources, and unhelpful customer service. It is essential for users to carefully consider alternative EDI solutions rather than blindly accepting initiatives presented by SPS Commerce as mandatory. Ultimately, understanding individual organizational needs will determine whether SPS Commerce is a suitable fit for streamlining operations and meeting business requirements.

Attribute Ratings

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
February 14, 2024

Poor experience

Remi Bouchenez | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We use SPS Commerce in order to receive orders from Chemist Warehouse. We tried the Assortment module as well but found that SPS's 196 column spreadsheet required to enter product data did not work for our products. We are instead submitting Chemist Warehouse's product data requirements in their own spreadsheet which is much more efficient than SPS's EDI software.
  • It convinces retailers that it meets their needs and then places the burden and cost on wholesalers to make it work
  • The Assortment module requires filling out a 196 column spreadsheet for all SKUs captured in the module. This is extremely manual and hard to use. Most fields are not applicable to specific products, but must be filled out regardless.
  • SPS Commerce seems to make an easy task of sharing spreadsheets between suppliers and retailers extremely complicated and inefficient.
Would not recommend on the basis of functionality, cost and customer service. Would only use if required by a retailer (as is the case for us).
December 07, 2023

SPS Commerce Review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
In my opinion, SPS Commerce is the worst in many respects. I believe the platform is complicated, the training is terrible and customer service is useless and this is not based off one experience but many over the past two years. In my opinion, more importantly, I find them to be very dishonest and take advantage of their customers and try to squeeze very dime out of their customers. In my opinion, I would never use them again and do not recommend them to anyone.
  • Nothing in my opinion
  • customer service
  • training
In my experience, I would give the a zero if available! I had many issues when using their platform and found it very confusing. I believe the training was horrible and customer service worse and basically non existent costing us thousands of dollars in penalties from our retail customers. In my experience, I tried to cancel many times over several months only to get billed over and over and still happening. In my opinion, it's a bad company and bad service.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
SPS Commerce is forced onto our organization. I think it's their business model. They purchased our dedicated in-house translator with the acquisition of Data Masons. I'm here to lower their score and tell the truth about SPS Commerce. First, in my 20 years of experience with EDI I think they are hands down the worst performing, least experienced developers in EDI. We have evidence of their numerous failures. In my opinion, their business model is to approach retailers and hijack their vendor base, creating programs and forcing compliance with retail executives who are eager to please SPS Commerce as it lowers their cost of EDI. I believe if consumers learned how much SPS Commerce is costing them as a middle man in the retail supply chain there would be a revolt. But no, instead, in my experience, SPS Commerce crams Google search results with their marketing and, in my opinion, they pay reviewers to come to sites like this and write their obviously scripted praises, damage control, instead of letting the truth come out. I've been approached by former SPS Commerce employees critical of them who've let me know the company was coming at them legally in their new jobs for derogatory comments towards SPS Commerce. In my opinion, they are truly a bad company, filtering their lies and using contract law as revenue while failing to deliver on a near constant basis, meanwhile proclaiming themselves leaders in EDI. I think [...] and crew bought their way to the top, it was never about performance. In my opinion, avoid the scam, pick any other EDI solution or provider and vendors should NOT agree blindly to initiatives presented by SPS Commerce as "mandatory". You probably don't have to participate in what they're calling mandatory if you're a valued supplier.
  • Never heard of a success with SPS Commerce
  • In my opinion, they can quit gouging customers with contract law while delivering no product or service.
  • In my opinion, they can quit forcing their way between suppliers and retailers for revenue.
  • In my opinion, they can fire [...] and find ethical leaders to run the company.
I wouldn't recommend SPS Commerce to a man dying of thirst in the desert if they were the only company still selling liquid. In my opinion, they are not suited for anything besides selling their business and exiting the industry. I think this would save consumers, retailers and suppliers the millions in revenue SPS Commerce claims each year.
Chad Carman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information
Run as far away from this company as possible.We looked into using SPS Commerce as an alternative to TrueCommerce for our EDI integration software. After initial discovery calls that claimed functionality built into the service, we decided to make the switch from our current provider as it claimed to be more expansive. Upon signing our initial contract (which they will not do a full consultation without a signed contract - GIANT RED FLAG), it was discovered that the functionality would not work with our current systems and there was no benefit of switching from our current provider to SPS Commerce. However, they claimed that "you signed a contract, regardless of whether you use the software or not you owe the money." Long story short, we ended up in mediation costing a small business significant amount of money and legal fees. SPS Commerce is deceptive and cares more about short dollars than customer experience. Look at the BBB website for more information
Score 1 out of 10
Vetted Review
Verified User
We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it so we played along. Once we were forced to move to pay to receive our orders and then other customers decided to use the system to send orders, it quickly became a problem. We pull orders, ship, and invoice and receive no error messages. Then a month and now up to six months later we are getting notices for change orders and or closed p.o.'s are showing up in the queue. Orders that have been processed and already been paid. We are spending too much time investigating and pulling old invoices, sending documentation and imputing info, and then having to send support emails of screenshots of the issues. We knew in 2010 that the program was glitchy and chose not to move to it with. Maybe it works for a large company that has products that cost pennies on the dollar and they can hire someone to sit and play with the system and send support emails all day, but for a small company that is receiving one p.o. a month or week from customer to have errors every time we get into the system is ridiculous. It seems like the industry partners are trying to tell me how to conduct my business, charge me for it and not give decent service for their product.
  • They bill for their service
  • Support could respond to emails immediatly
  • They should fix the system
  • Too many steps involved and waste a huge amount of time
I would not ever reccommend it to a friend or colleague.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it across the entire organization; customer service, accounting, and operations. We use it to process orders from customers, and the subsequent invoicing. We send order confirmations or acknowledgments, create packing lists when applicable and also to create ASN's. Right now we are a small company but look to expand and grow.
  • We can easily create and send order confirmations.
  • We respond to the corresponding receiving departments with timely and accurate ASN's.
  • Once the order has shipped, customer service utilizes the invoicing function.
  • When creating an ASN, and filling out 'multiple' pieces; if there are only 2 SKU's on the order SPS should default select the only 2 options instead of us manually having to go in and check boxes to include those items.
  • Same for single item shipments, why do I have to indicate the SKU that is shipping if there is only 1 SKU?
With the "preferences" menu properly filled out, it is a huge time saver in data entry across many functions, including order confirmation, automatic ship notifications, as well as invoicing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use SPS Commerce Fulfillment to automate the order input process for our largest e-commerce customers where order volumes can really spike during our peak seasons. This allows us to process more orders without hiring new seasonal employees and eliminate any order input errors that can happen with manual order entry.
  • Automate orders into NetSuite
  • Send/Receive order status updates to retailers
  • Ability to take an out of the box product and tailor it to your needs
  • Better 'user manuals' to provide for new trading partner implementations so steps/procedures can be easily passed along to colleagues and other users
  • Better communication from project managers as far as expectations and guidelines
I feel that SPS Commerce Fulfillment has a great out of the box product that is suitable to many organizations, but they also have the ability to scale and customize it to fit the needs as companies grow and change over time.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SPS Commerce Fulfillment is being used by our customer service dept and our accounting dept. It allows the customer service reps to pull order information from one place, which is very convenient from the user, and it allows our accounting team to invoice easily versus sending out invoices with the hopes of getting an answer.
  • Accurate information on orders that arrive
  • User-friendly to invoice the customer
  • It alerts me as to when I have an order available, which is very convenient
  • We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
  • Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
  • We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.
SAS Commerce Fulfillment is a good fit for our company as we process hundreds of orders a day. When I get the alert that an order is ready, I can click on the link in the email, and it takes me right to the SPS Commerce Fulfillment portal to print the order. Very convenient and easy. It is harder to remember to invoice, as nothing alerts our team as to when it is time to invoice. You basically have to remember.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SPS Commerce Fulfillment as our fulfillment tool with one of our retail partners. It makes it much easier to track and manage orders and also look at where we are at in the order process. I think the tool is useful but often find it takes at least a day to get anyone to get back to me with questions which leaves room for improvement.
  • Shipping document generation
  • Shipping label generation
  • Being a single source for tracking purchase orders
  • Customer service response time
  • Does not allow you to delete a document sent in error
  • It sometimes archives even when you aren't entirely done with document submission.
I think in terms of elevating the ordering process with the specific client we use it with, SAS Commerce Fulfillment was helpful, but there is definite room for improvement as some of the functionality of it doesn't make sense.
Rachelle Reichley | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our company was a client of Covalent Works for our EDI. They were acquired by SPS Commerce, so our account transferred over. It's a great option for a smaller company like ours to implement EDI, which is a requirement from some of our vendors. It saves us having to invest in our own EDI system.
  • Training.
  • Interface.
  • Ease of use.
  • Customer service.
  • Cancellation turnaround.
  • E-mail response.
I think SPS Commerce's interface is amazing and easy to use. It is way more sophisticated an intuitive than the interface I was using before - Covalent Works.
January 24, 2018

SPS Commercce

Celesti Quinty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using SPS Commerce as a supplier.
We receive all of our Compliance orders through Webforms. As well as create and send our response documents back to the vendor.

Department: Compliance/EDI

SPS Commerce absolutely helps us centralize our flow of data. It has drastically reduced time spent getting orders into our systems, and the notifications back out!!
  • User Friendly GUI!! Makes it much easier for less tech savvy team members to carry out processes!
  • The ability to send documents in bulk, rather than one-by-one.
  • Auto-fill or Auto creation of documents drastically reduces time spent on data entry!
  • Customized Export templates would be AMAZZZING!!!!
  • nothing comes to mind
  • nothing comes to mind
Appropriate for EDI exchange of documents
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SPS Commerce Fulfillment as our main source of EDI for receiving orders, tracking inventories and processing invoices. It is convenient and extremely user friendly. It provides an alternate option to hours and hours of manual typing, labor and possible errors in entry. It helps a growing business to be professional and efficient with their time as well as their information. It is used across our entire company with its many available functions and services.
  • Order receiving
  • Inventory updates
  • Invoicing
  • Advance ship notices
  • I wish they had an online chat option in a timely manner for quick help rather than email and phone calls.
  • Bigger options for customers who appear to be "outgrowing" SPS
When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.
Return to navigation