Name: SQM (SERVICE QUALITY MANAGEMENT)
Author: Info Management

Communications Outsourcing

Customer Success

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Java Technologies

Software Repositories

Development

Business Intelligence (BI)

Collaboration

Contract Management

Electronic Signature

Interactive Voice Response (IVR)

Supply Chain Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Benefits Administration

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (USA)

Data Mapping

Data Observability

Data Privacy Management

Fraud Detection

Governance, Risk & Compliance

Hyper-Converged Infrastructure

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Operating Systems

Packet Analyzer

Single Sign-On

Smart Contracts

Software Defined Storage (SDS)

Software Distribution

Solid State Drives

Tape Storage

Unified Endpoint Management (UEM)

Virtual Private Cloud (VPC)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Content Creation

Digital Signage

Email Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Animation

Building Information Modeling (BIM)

Equipment Rental

Insurance Suites

Investment Portfolio Management

Legal Billing

Public Sector Software

Tax Practice Management

Vertical-Specific

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Discontinued Products

SQM (Service Quality Management) is a software solution developed by Info Management Development Agency that aims to manage and improve the quality of services provided by companies. According to the vendor, SQM is designed for businesses of all sizes and caters to various professions and industries, including business analysts, quality assurance professionals, service managers, customer experience managers, healthcare providers, customer service representatives, quality assurance managers, operations managers, and IT service providers in sectors such as hospitality, healthcare, retail, and more.

## Key Features

**Application Development**: Tailored web application development that meets specific business requirements, with a focus on high-quality and scalable solutions.

**Application Re-Engineering**: Identify weak points in existing applications, define future requirements, address operational problems, and upgrade the user interface to enhance performance and relevance.

**UI/UX Design and Development**: Create user experiences that go beyond visually appealing screens, with seamless navigation, enhanced functionality, and customer-focused design.

**Software Testing and QA**: Validate software meets requirements through functional and performance testing, localization testing, automated testing, and mobile testing for various platforms.

**Security Assessment Services**: Identify and address security vulnerabilities through security assessment testing, providing comprehensive reports and recommendations.

**User Management**: Manage user accounts and access levels, assign roles and permissions, and control user authentication and password management.

**Service Evaluation**: Conduct surveys and assessments to gather feedback on service quality, customize evaluation criteria and questionnaires, and analyze results for improvement.

**Incident Management**: Track and manage service-related incidents and complaints, assign incidents to appropriate personnel, and monitor resolution progress.

**Performance Monitoring**: Set performance targets and metrics for service quality, monitor and track performance against targets, and generate reports and dashboards.

**Process Automation**: Automate repetitive service-related processes, streamline workflows, and improve consistency and accuracy in service delivery.

Free

Standard

Premium

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Essential

Engaged

Excellent

SQM (SERVICE QUALITY MANAGEMENT)

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

Info Management

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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SQM (SERVICE QUALITY MANAGEMENT)

Overview

What is SQM (SERVICE QUALITY MANAGEMENT)?