Squadcast

• Helpful Incident Timeline: Users have found the incident timeline feature to be particularly helpful in providing a complete picture of incidents and their response. It allows them to quickly identify the source of an alert, review the alert information, and see who has acknowledged and responded to the incident. This feature helps keep the entire team on the same page and streamlines their operations.

• Full Control Over On-call Issues: Users appreciate having full control over on-call issues and the availability of read-only access for stakeholder users. This feature allows for better coordination and ensures that everyone has access to the necessary information.

• Useful Exclusion and Alert Forwarding Capabilities: Users find the incident exclusion and alert forwarding capabilities to be helpful, especially when they need to avoid being disturbed or when they are on vacation. They mention using these features frequently and finding them beneficial.

Frequent Recording Issues: Many users have reported experiencing frequent recording issues while using the software, which has been a source of frustration and inconvenience for them. These issues have negatively impacted their overall experience with the product.

Poor Customer Service: A significant number of reviewers have expressed dissatisfaction with the customer service provided by the company. They have encountered difficulties in reaching a representative and have experienced a lack of communication, resulting in unresolved problems and frustrations.

Issues with 7-day Free Trial: Some users who tried out the 7-day free trial were disappointed to find that their credit cards were charged even after canceling the trial. This unexpected charge left them feeling dissatisfied and distrustful of the billing process associated with the software.

Users have provided several recommendations for Squadcast based on their experiences. The most common recommendations include giving Squadcast a try, considering it for IT alerting, and exploring its integration abilities and free trial.

Many users suggest trying out Squadcast as they believe it is the best incident management tool available. They appreciate its reliability, stability, and real-time capabilities. Users find Squadcast easy to configure and effective in performing its intended functions.

Users recommend Squadcast as a user-friendly tool for threat alerting and incident response. They find it simple and easy to use, with a responsive support team. Users also highlight that Squadcast is a great tool for improving team efficiency and IT alerting.

Additionally, users recommend exploring Squadcast's integration capabilities for customized alerts and notifications. They suggest evaluating different use cases in the free trial to understand how to effectively configure the tool. Users appreciate the great support provided by the Squadcast team in terms of feature requests and product direction.

Overall, users find Squadcast to be a reliable, user-friendly, and cost-effective incident management tool that improves team efficiency and IT alerting.