Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Beta Testing

Innovation Management

No-Code Development

Product Analytics

Version Control

Development

Learning Management

Student Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Enterprise Asset Management

Enterprise Content Management

Environmental Health and Safety (EHS)

Internal Communications

Enterprise

Accounting

Anti-Money Laundering (AML)

Merger and Acquisition

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Cooling

Data Center Networking

Fraud Detection

Function as a Service (FaaS)

Graph Database

Integration Platform as a Service (iPaaS)

LAN Switches

Network Operating Systems

Network Performance Monitoring

Object Storage

Open-Source Database

Rack Servers

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Lead Management

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

GDPR Compliance

Security

Apparel

Clinical Data Management

Clinical Trial Management

Interior Design

Lease Management

Online Ordering

Simulation

Warranty Management

Vertical-Specific

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Slack

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GitHub

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Ghost Inspector

Users have provided several recommendations for Squadcast based on their experiences. The most common recommendations include giving Squadcast a try, considering it for IT alerting, and exploring its integration abilities and free trial.

Many users suggest trying out Squadcast as they believe it is the best incident management tool available. They appreciate its reliability, stability, and real-time capabilities. Users find Squadcast easy to configure and effective in performing its intended functions.

Users recommend Squadcast as a user-friendly tool for threat alerting and incident response. They find it simple and easy to use, with a responsive support team. Users also highlight that Squadcast is a great tool for improving team efficiency and IT alerting.

Additionally, users recommend exploring Squadcast's integration capabilities for customized alerts and notifications. They suggest evaluating different use cases in the free trial to understand how to effectively configure the tool. Users appreciate the great support provided by the Squadcast team in terms of feature requests and product direction.

Overall, users find Squadcast to be a reliable, user-friendly, and cost-effective incident management tool that improves team efficiency and IT alerting.

- Helpful Incident Timeline: Users have found the incident timeline feature to be particularly helpful in providing a complete picture of incidents and their response. It allows them to quickly identify the source of an alert, review the alert information, and see who has acknowledged and responded to the incident. This feature helps keep the entire team on the same page and streamlines their operations.

- Full Control Over On-call Issues: Users appreciate having full control over on-call issues and the availability of read-only access for stakeholder users. This feature allows for better coordination and ensures that everyone has access to the necessary information.

- Useful Exclusion and Alert Forwarding Capabilities: Users find the incident exclusion and alert forwarding capabilities to be helpful, especially when they need to avoid being disturbed or when they are on vacation. They mention using these features frequently and finding them beneficial.

Frequent Recording Issues: Many users have reported experiencing frequent recording issues while using the software, which has been a source of frustration and inconvenience for them. These issues have negatively impacted their overall experience with the product.

Poor Customer Service: A significant number of reviewers have expressed dissatisfaction with the customer service provided by the company. They have encountered difficulties in reaching a representative and have experienced a lack of communication, resulting in unresolved problems and frustrations.

Issues with 7-day Free Trial: Some users who tried out the 7-day free trial were disappointed to find that their credit cards were charged even after canceling the trial. This unexpected charge left them feeling dissatisfied and distrustful of the billing process associated with the software.

Users have reported a variety of use cases for Squadcast that have proven to be valuable in managing incidents and improving incident response. One key use case is the ability to quickly inform customers and investigate and fix issues with the help of Squadcast. This has been particularly useful during online events when websites are prone to issues. Additionally, users have found the collaboration and note-taking features of Squadcast beneficial for incident management, allowing teams to easily communicate and document their actions. Another important use case is the ability to set up on-call schedules and receive alerts, ensuring that senior-level team members are reachable 24/7 while freeing them up to work different shifts. This has resulted in better incident handling and minimized production impact. 

Squadcast also provides server alerts and call and SMS alerts to on-call engineers, ensuring timely response to critical incidents. Users have found this feature helpful in solving issues in a short span of time. The service-based alerts provided by Squadcast have also been effective in notifying users on their phones during disruptions in the app, as well as officially notifying customers about issues through a centralized status page. Despite some negative aspects, such as cost per account and excessive features, many users find Squadcast worth the price due to its cost savings compared to competitors. Overall, users appreciate the automation and incident response features of Squadcast, which have helped them improve their incident management processes and provide prompt customer support.

Essential

Standard

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

Professional

Business

Standard (PSA only)

Standard (RMM only)

PRO (Unified Basic )

Super (Unified Advanced)

SuperOps.ai

Squadcast

IT Alert Management

Get a 7-Day FREE trial of SquadCast: https://bit.ly/squad_cast

Are you looking for the best software for recording podcast interviews online? Well, I'm excited to introduce you to SquadCast. In this SquadCast demo, I'm going to walk you through how to use the platform for recording your next online podcast interview

Key Topics:
- Creating a session (00:30)
- The Green Room (02:45)
- Inside a recording session (03:45)
- Downloading your files (05:31)

-
My Equipment: https://bit.ly/my-equipment
-
Learn about Legacy Podcasting: https://bit.ly/2L8ntgo
-
Automatically create show notes: https://www.melville.app/
-
Join our 21 Day Podcast Launch Challenge: https://bit.ly/podcast-challenge
-
Connect with me
LinkedIn: http://bit.ly/ryan_linkedin
Instagram: https://bit.ly/helms-IG

SquadCast Demo - Software For Recording Online Podcast Interviews

Squadcast is the Only integrated platform that unites on-call alerting and incident management along with Site Reliability Engineering (SRE) workflows under one hood and, in turn, automates human tasks efficiently.

Squadcast Product Demo

Florida SquadCast Demo

Resident Evil Village PS5 Demo with @Squadcast Inkslinger and New Hendrick

SquadCast Demo Session

Likelihood to Recommend

Founded in 2017, Squadcast provides an SRE an Dev-Ops Incident Response Management solution.

Squadcast Inc.

Squadcast: Incident Resolution, The SRE Way

Squadcast is an incident management tool that’s purpose-built for SRE. Create a blameless culture by reducing the need for physical war rooms, centralize SLO dashboards, unify internal and external SLIs and automate incident resolution and knowledge base creation with Squadcast Actions.

Try it for free: https://app.squadcast.com/register

Learn more about Squadcast here: https://www.squadcast.com
Learn more about our platform/integrations and how to setup: https://support.squadcast.com/docs
Start now for free : https://app.squadcast.com/register
Contact us at info@squadcast.com

IT alert management features allow for incident notifications to allow for a quicker reaction time,

Incident Ticketing System

Tracks and manages IT incidents reported by users or detected by monitoring systems, ensuring timely resolution and communication.

Notification and Escalation

Sends alerts and notifications to IT staff or stakeholders for immediate action on critical incidents, with escalation procedures for unresolved issues.

Incident Classification

Classifies incidents based on severity, impact, and urgency to prioritize response efforts and allocate resources effectively.

Incident Assignment

Assign incidents to the appropriate IT personnel or teams based on skills, workload, and availability to ensure efficient resolution.

Incident Prioritization

Prioritizes incidents according to business impact, service level agreements (SLAs), and criticality to address high-priority issues promptly.

Incident Documentation

Encourages the documentation of incident details, actions taken, and resolutions for knowledge sharing, problem analysis, and process improvement.

Incident Tracking and Reporting

Tracks the status and progress of incidents, generates reports on incident trends, response times, and performance metrics for analysis and improvement.

Self-Service Portal

Enables users to report incidents, check status updates, and find solutions through a self-service portal, reducing the burden on IT support staff.

Incident Resolution Workflow

Defines workflows and processes for incident management, including initial assessment, diagnosis, resolution, and closure stages to ensure consistent handling.

Integration with Other Monitoring Tools

Integrates with IT monitoring tools to automatically convert alerts and events into incidents for immediate attention and resolution.

Jira Service Management

Azure Monitor

Director of Product Management

Squadcast 2022-12-07 10:51:29

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

IT Alert Management Software

We use Squadcast as an alert management system for critical business process and technology functions. It solves for not having teams or resources online and active in a 24/7 manner by being configured to monitor events set with specific thresholds or criteria and automating communication to various channels. It has taken that first line of defense out of our hands and into a trusted system.

Allows you to configure monitoring on events across the enterprise
Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
Provides integrations into the systems that you use on a daily basis
Has a very easy to use online interface that comes with little to no learning curve

Can be costly depending on how deep your budget is!
Support is not always the best

Alert communication and routing
Incident management review screens
Status pages with detailed information about what you are monitoring

Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
Squadcast has created an increased awareness among teams in the enterprise of services and processes.

Jira Service Management (Jira Service Desk), Datadog, Azure Monitor

Squadcast

Overview

What is Squadcast?