Square POS

Square POS Reviews

Top Rated

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-25 of 41)

Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Hardware options (iPad, native hardware, etc.)
  • Mobility
  • Ease of use for employees
  • Customer interface
  • Printer options and connectivity
  • Ability to create multiple user accounts with selected privileges
  • More notice for updates and changes that impact end users
Nathan Bowman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
  • Simple setup.
  • Generally uncomplicated pricing.
  • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
  • I'm not a fan of some of their hardware (it's a little clunky in design).
  • Another hardware thing is that it can be hard to pair the chip reader with phones. If some of my team members like to use their own phones rather than my provided devices, that can complicate things a little.
  • I would like a little more flexible categorization in their sales reports, sometimes I want to really drill down into the data and I have to do it with a different set of tools.
Nathan Sichilongo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • Ease of Use. POS systems tend to be very messy and technical to set up. Square POS is nothing like that, a few clicks and questions and you are on your way, it really does not get easier than this in my opinion.
  • Initial investment cost is lower than other offerings - Somehow Square has found a way of making the entry cost low by not charging an upfront fee which makes it better to start using it.
  • Square making reporting simple. And this is a theme around the pros of Square POS, the level of simplicity here is unmatched by other solutions.
  • The system is not modular and has limited use cases. For example, product sales will do better with this than say those in certain service industries. In the case of one of our clients in the hospitality industry, we had to add some modules to make it work.
  • Hidden costs for modules. While we were impressed with the setup process, we soon found that to get the right fit, we had to enlist other services and this slowly added to the cost.
Michele Roy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use for customer
  • Ease of use for the business
  • Low cost of use for the business
  • Free Square POS unit
  • Separating charges was complicated at first, so it's not entirely user-friendly until you become familiar with the system.
  • The card reader didn't always function properly and we had to manually put the customer information into the system, but it worked most of the time.
  • Easier to navigate
JaCoby Marston, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy for new employees to learn how to use.
  • Awesome reporting for accounting and business metrics.
  • Easy to use with customers no matter their age.
  • Switching between employees could be better, employees get confused what account is signed in for the register so that is a problem and causes commission issues.
  • Pricing is a flat rate which is expensive when you are just starting out.
September 18, 2020

Take the money and run!

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Square lets you take payments anywhere anytime.
  • Square helps you keep a verified inventory of your items and even create custom items.
  • Square lets you send receipts to customers instantly.
  • The fees are reasonable but I believe there could be some improvement made there.
  • Great for small businesses, could use improvement for larger business support.
  • Bluetooth device has infrequent drops which can be a little frustrating.
Ben Caplan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Inventory
  • Sales tracking and predictions
  • Ease of setup
  • Simple payment processing
  • The Bluetooth device, chip reader/tap, would disconnect frequently.
  • They just increased the per transaction fee from a fixed percentage to a lower percentage + flat cost.
M. Elizabeth Sutton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Creating and tracking invoices. You can develop a database, which helps to ensure that invoices are going to the correct contact person and then notifies me when they are paid or overdue.
  • Inventory. Square makes it very easy to keep track of what inventory we have and compare it to what is actually on the shelves.
  • Keep your iPad up to date. When the software needs updated, Square gets slow and clunky. It needs the most updated versions of everything.
Jared Lyda | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Super easy to use.
  • Works just as well from my iPhone as it does on an iPad or anything else.
  • Reporting functionality is great.
  • The website builder functionality on the desktop version is difficult to navigate but looks super clean
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy navigation of the dashboard.
  • Tons of options for what types of data I want to view.
  • Ability to look at trends within a variety of parameters such as dates and times.
  • I do not like the new fee per transaction because we are a business with a lot of small transactions so it hits us hard.
  • Difficulty getting the app to connect on the iPad.
  • Wish the interface on the iPhone was similar to that on the iPad for ease of ringing items.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It can easily work from any smartphone or tablet.
  • It allows us to use chips, swipe or manually enter the card number.
  • It allows set up for recurring payments.
  • The recurring payments are tricky to do and storing credit card numbers was easier in the past.
  • The card reader does not always connect to the phone creating a delay in payment and sometimes needing to manually enter the number.
Che Odom | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy tracking of payment receipts for the user.
  • Easy sending receipts for payors.
  • Easy use, particularly with the chip reader.
  • Very quick processing time, regardless of connection speed we have had great results.
  • Easy to set up quick shortcut options as well as create custom transactions.
  • Their old swipe option was very difficult, it rarely correctly reads cards and requires manual input of numbers, chip reader addresses this problem.
  • If you don't input customer information, it can be difficult to quickly look at records and know which transaction was for what or whom.
January 04, 2019

Great System

Kirsten Rodriguez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • taking several different methods of credit card payments ie. swipe, tap, chip, and apple/android pay
  • Itemized pos system allows us to use a tablet for all our register needs. We do not use the print or cash box functions, but we use it for credit card payments strictly. We hope to eventually switch over completely to Square POS
  • Easy to use and great customer support
  • If you want to do more than just take credit cards there is a plethora of equipment to choose from. It can get pretty expensive to set up though when purchasing equipment.
  • You are only as fast as your internet/cell service signal which can slow things down a bit. They do have an offline mode, but that can be risky because you don't really know if the card went through until you get back to service.
Lori Scarmardo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It keeps track of my earnings & expenses & offers me a variety of ways to view & track the data.
  • Provides an easily customizable scheduling interface, which allows me the ability to update my hours from day to day or week to week, see scheduled appointments, & accept or reject potential appointments.
  • Provides both text & email appointment confirmation/reminders to my clients, automatically, saving me time.
  • I think the menu (both on the app & the online version) is a little disorganized & could stand to be improved/streamlined.
  • Would like to see the ability to add more customization to the scheduling website (ie: ability to customize text, insert breaks/paragraphs in service descriptions, etc.)
  • Ability to quickly add custom line items to a client's visit when checking out, rather than needing to choose from a pre-set list. Occasionally I need to add on a service or retail item that has not yet been entered into the list. Currently, I am unable to simply add this within the transaction. Instead, I have to go out of the transaction & into my retail or service list, create a new item (adding description, etc.,) save it, then return to the transaction to add it to the ticket.
Brian Spatz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Simple design. It's simplistic design and minimalist approach is a joy to use.
  • Easy set-up. Took around 15 minutes to have it up and running.
  • User-friendly. Not difficult to understand how it works because it is designed to be very intuitive.
  • Cannot edit how the buttons look on the sales side. While I appreciate the minimalist approach, I wish minor adjustments could be made.
  • Square Stand doesn't always stick well to the countertop. We cannot glue or screw down the device (per our preference) but when rotating it to a customer it is usually a two-handed job because the base turns as well and messes up the cord.
  • Cables are minimal but not easy to hide. I wish it had a small box to put the cables into that could be secured to a wall beneath the counter. This just causes for clutter and concern that the cables (which are not braided) could easily be torn.
George Bounacos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
  • The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
  • The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
  • Receipts are automatically sent to the customer's preferred email or texted to their phone.
  • There is a lot of unbundling of services that could make it seem like you are always getting pitched for something new. And the company is constantly introducing new services so there is a steady stream of marketing.
  • The interface becomes cluttered with those services even if you don't sign up for them.
  • The interface with QuickBooks got good reviews, but our experience interfacing QuickBooks Online with Square did not work well and cost us money for our accountant to untangle the mess. Square could have used a good onboarding process there.

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Square POS Pricing

More Pricing Information

On-premise Editions Pricing
Pricing DetailsTerms
Square Point of SaleFree
Each Transaction2.6% + $0.10per transaction
Square Reader for magstripe$10per each additional reader; first reader free
Square Reader for contactless and chip$49per reader
Square Stand for contactless and chip$16per month
Square Terminal$27per month
Square Register$39per 24 months

Square POS Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsMac
Mobile ApplicationNo

Frequently Asked Questions

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

What is Square POS's best feature?

Reviewers rate Usability highest, with a score of 9.5.

Who uses Square POS?

The most common users of Square POS are from Small Businesses and the Computer Software industry.