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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Starting at $14 per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
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$14
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per month
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$23
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per month
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$45
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
Attribute Ratings
Reviews
(1-25 of 46)Companies can't remove reviews or game the system. Here's why
May 26, 2022
Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling
My main use for Acuity is for easy and direct scheduling of clients through our Squarespace websites. The two-way calendar link with the iPhone calendar is the most helpful part of this product for me. It is so convenient, and I don’t have to worry about blocking off time in multiple places because of the way it syncs.
- Two-way Calendar Sync.
- Squarespace Website Integration.
- Phone App.
- Gathering client information.
- E-mail appointment reminders.
- Easy rescheduling and cancellations.
- Being able to merge accounts for different businesses under one single Acuity calendar.
- Being able to have multiple employees/users under a single Acuity profile and having the ability to sync different calendars to each user.
- Have scheduling setting that, if chosen automatically links with Zoom and sends out the invite.
April 29, 2022
Time and money saver for calendaring
Acuity allows our clients to sign up for trainings and also for new, potential clients to sign up for phone calls. Otherwise, this would have to be done manually. We have it embedded in our website so that clients who don't have direct access to my email address can still have the opportunity to discuss becoming a client. Additionally, it is embeddedable in our website, so we are able to put information about the call above, and then direct people to sign up using the embedded scheduler. It sends automated emails to the client so we don't have to do this manually, saving us time and effort.
- Embeds into website easily; no redirects
- Clean, simple calendar look for people to schedule meetings
- Automates confirmation emails after the meeting is set
- Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
- I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
- Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
November 30, 2021
Almost Perfect
I use Acuity Scheduling, a Squarespace company, to allow prospects, clients, and colleagues to schedule appointments with me without the back and forth of both of us searching our calendars for openings. It allows me to create different types of appointments with different amounts of time set aside for them, to charge for some appointments and not for others, to display certain types of appointment publicly and others only by sending someone a link to it. In other words, it's extremely flexible. I can also upgrade for a month if I need to bring on other coaches for a special event and allow them to be scheduled in their own time zone and downgrade again when it's just me.
- Integrates with Zoom
- Shows appointment times in the time zone of the person scheduling the appointment
- Integrates with Google Calendar
- I would like to see the option to limit the number of each type of appointment rather than all appointments for the day
- User interface for appointment types can be confusing if there are several types
- Calendar view is confusing, as it repeats the appointment information for each time increment instead of blocking the entire time slot with one information block.
October 22, 2021
Perfect for online businesses!
I use Acuity to book my clients into my calendar for coaching calls and prospective clients for sales calls. I also use it to promote workshops and group calls. I set up client packages through Acuity and accept payment as well.
I use Acuity to send follow up emails and reminder emails with information they need to know or get back to me prior to our call.
It makes it way easier to get my clients into my calendar, remind them of calls, send all relevant information and request information from them. It automates my business in a big way.
I use Acuity to send follow up emails and reminder emails with information they need to know or get back to me prior to our call.
It makes it way easier to get my clients into my calendar, remind them of calls, send all relevant information and request information from them. It automates my business in a big way.
- Interface is easy to use
- Customizable (great for branding and embedding the calendar directly on your site)
- Provides a variety of ways to connect and nurture clients
- So much flexibility with calendars, 'locations', packages, etc.
- Sometimes the calendar settings can be difficult to navigate/adjust but I've figured it out
- I'd love to be able to charge my clients tax (depending on their location)
October 12, 2021
Does the trick... but with some interface frustration
Acuity is used by the sales department for initial consultations & post-sales servicing. It allows us to make initial connections with potential clients at a time that suits them & reduces time spent attempting to call people that are unavailable. On the post-sales side of things, it saves us endless amounts of time in providing regular reviews with clients. Clients can trust that we will offer regular opportunities for reviews as promised & feel valued.
- Easy for customers to use
- Integrates well with other software
- Syncs well with Google Calendar
- Confusing interface - difficult to navigate
- Changes to appointments can only be made in the back end - not inside synced calendar
- Becomes complicated when managing multiple calendars
October 07, 2021
Acuity Scheduling review
Acuity Scheduling is a key tool I use on a daily basis. It is an integral part of my sales, marketing, Podcasting and consultation process. I use this to to save my time from having to go back and forth with clients... it just works flawlessly every time.
- Seamless tech stack integrations.
- Saves my time, no more back and forth.
- Automation and reminders.
- The editor needs to be freshened up.
- The text reminder interface is a bit confusing.
September 24, 2021
Amazing bang for the buck
Acuity is being used to setup client sales calls, as well as to share availability for in-person services being offered.
It helps with ease of client contact, minimizes admin time, and ensures an organized process for client care
- User friendly
- Organizing categories and blocks of time
- Great customer service
- Enabling a more customized "thanks for booking" page
September 13, 2021
Acuity Scheduling is Scheduling Software that Grows with You!
Acuity Scheduling solves a very common business problem for us - scheduling in prospect calls and consulting sessions while avoiding constant back and forth. We serve clients all over the world, which means we are working across time zones. Acuity Scheduling makes that easy to manage and prevents the errors that can come when manually calculating time. Acuity Scheduling is a key piece of software in our business and makes life so much easier.
- Scheduling across time zones
- Confirmations and reminders
- Easy rescheduling and cancellation
- Calendar integrations
- Custom rules for different appointment types
- Seamless payment collection
- Visual customization options are limited
- Some of the interface is not intuitive
- Lack of ability to set defaults for certain integrations (like Zoom) meaning you can wind up forgetting to toggle certain features on and off
July 21, 2021
Practically defined the scheduling segment
I use Acuity Scheduling for all of my client bookings and I recommend it to all my business clients who provide hourly services. It allows my clients to self schedule and pay for their appointments without any work from me.
- Scheduling
- Payments
- Classes and Packages
- Design
- User messaging
We are currently using Acuity to handle the scheduling of parent partner calls between our sponsors and the children's homes we work with. It seamlessly works across time zones to ensure that everyone is on the same page and send reminders to our sponsors via text and email that a call is coming up so they can hop online and chat with their sponsored child. Acuity Scheduling significantly decreased the number of missed calls and made scheduling much easier.
- Ease of scheduling. Easy to use scheduling page for quick and seamless appointment scheduling.
- Working across time zones. Automatically handles changes in time zones when scheduling appointments across the world.
- Honestly, I have not seen any cons yet.
April 29, 2021
A cost effective way to automate meetings and bookings for small businesses and solopreneurs
I use Acuity Scheduling to book appointments. When people visit my website and want to book a Strategy call with me, they can just book it online using Acuity Scheduling and will get reminders automatically. People can choose the time and date that suits them, and book themselves in. It makes it easy and convenient for everyone.
- Personalized and branded booking page
- Email reminders
- Sync with Google Calendar
- Set up different types of appointments
- The FREE version doesn't sync with Google calendar anymore. That's a shame!
April 29, 2021
An Intuitive UI and Easy to Get Employees Up to Speed
We use Acuity Scheduling to schedule appointments with market research participants. It is helpful not only for tracking the status of participants, but also for sending reminder emails and texts. It is an order of magnitude easier than previous tools we were using to remind participants about upcoming appointments and as a result saves a ton of manpower.
- The reminder system is well thought out and touches all the bases we need
- The scheduling interface is the easier one we've seen (we don't use the client portal)
- The UI is easy enough to use that I can hand off tasks to employees quickly and easily
- The new UI feels like a step backwards. Fonts are larger and elements overall take up more space than they previously did, which hampers usability
- Would appreciate it if there were more tools built around ignoring client portal scheduling. It's hard to find scheduling systems that don't emphasize client self-scheduling these days
- Even more flexibility with the reminders system would be appreciated.
February 03, 2021
Acuity is a MUST for online small businesses!
I absolutely love using Acuity Scheduling and I can't imagine ever getting rid of it! Seriously it saves me so much time and it's so affordable. I recommend it to every client and all of my entrepreneur friends.
- It helps me avoid a lot of back and forth via email trying to get calls scheduled.
- It allows me to have robust intake forms for discovery calls and client calls.
- It helps me get paid quickly and easily for my intensives that I offer. Not only can the client book & pay, but they can access their intake form then too.
- I also use it for booking guests on my podcast.
- I'm honestly not sure! So far it's been very easy to use. Honestly I'm probably not even using it to its fullest!
December 09, 2020
Loved Acuity for the first 5 years, and then they sold out to Squarespace and tried to take advantage of us
Score 1 out of 10
Vetted Review
Verified User
We have been with Acuity for over 5 years and they been great until recently where they increased rates almost 9x overnight. They did warn a year before that the current account would be capped, but the 9x price raise changed overnight which was not in the warning. We were given the choice to upgrade to the new account type, or be limited to the current calendar amount. Support is currently over email and after numerous emails over the last 5 weeks, I get the same answers from about 6 different reps reiterating the same thing with different language. Bottom line is I have to pay $3000 USD per year for my account after paying $350 for 5 years. No viable solutions or even attempts to work with me were provided. Being put against a wall like that with a system that we are already used to is capitalism at it's worst. Very disappointing.
- Allowing multiple calendars to work in unison.
- Appointment confirmation emails and reminders.
- Payment processing built-in.
- Lots of integrations with helpful 3rd party.
- No phone support. Only online support, and dealing with different people on the same thread.
- Not the best at hearing one's concerns.
- Little flexibility in working with clients around solutions.
- Once you reach a certain number of calendars, they want almost 9x the money out of the blue overnight with no per calendar program or bulk calendar solutions. Either you pay $350 for 100 calendars or forced to pay $3000 for 101 (or unlimited calendars). This is not flexible.
November 21, 2020
Great for solo entrepreneurs!
I use Acuity to schedule clients and have it set up on my website. I easily direct them to the website to schedule. It saves me a lot of time going back and forth through emails or texts.
- I love the fact that clients can schedule more than one appt at a time without having to do a separate form for each appt.
- It integrates well with my website.
- It offers a lot of options for appointment types.
- I would love for it to be able to see appts through my Google calendar to create time buffers around them.
March 12, 2020
This is my favorite scheduling platform
As a information and service-based company, working with individual clients is immensely important. We use Acuity Scheduling for a broad range of client appointment types to keep things straight forward and also convenient, as well as allowing new prospects the flexibility to schedule a consult at a time that works for them that's also within our availability.
- User-friendliness is great. It's very straightforward.
- Customer service is also excellent for any questions using Acuity Scheduling.
- Acuity Scheduling is a very flexible platform. It even integrates your Facebook pixel for improved ad tracking. And it does so without being complex.
- I can honestly say that I don't have glaring issues with Acuity Scheduling. Even the integrations process, which I would think would be the most difficult, is very simple.
February 29, 2020
Easy and Intuitive Scheduling Solution for Small Businesses
We personally use Acuity Scheduling, but I also find myself regularly recommending it to other health and wellness professionals. It is an easy to use scheduling platform that integrates well with other software (namely Google Calendar, Google Analytics, Zoom, Infusionsoft, and Mailchimp in my case). My schedule is already hectic enough without trying to fit in appointments. With Acuity, I can set the business hours, set a buffer before and after each appointment, and let it work out the scheduling with my Google Calendar. It does what it's meant to do (scheduling) well, and it has an appealing price point.
- Integrations
- Automated Reminder Emails
- Automated Virtual Meeting Room Setup
- Scheduling
- Ability to create multiple scheduling options
- I always like more integrations - but honestly, I can't think of a single one off the top of my head that I'd need that they don't have
- It could be more user-friendly
- Customization options - layout customization - branding
- Easier to allow multiple users to manage their schedule in regards to linking to each user's Google calendar
February 21, 2020
Acuity Scheduling saves hours a week
As a company of one, I use Acuity Scheduling to allow potential clients to book complimentary discovery calls and web design services. This prevents the whole email back-and-forth on what days/times work for you.
- It integrates with iCal and Google Calendar.
- Clients can book and purchase directly within Acuity.
- Does not calculate taxes (you must build these in to each service cost).
- Owned by Squarespace, but does not connect to their email campaign software.
February 20, 2020
Stop waiting to implement an online scheduling feature!
We use Acuity on our Squarespace website to allow new leads to independently schedule a consultation, and we use it to schedule all client sessions and staff interviews. When we have a seasonal promotion, we'll also create a special scheduling page to allow clients to book sessions at a promotional price. I link it to my work iCal calendar so that if I schedule anything else via my phone or laptop–a meeting, networking, or volunteer event–it will automatically block off that time a client sees on our Acuity availability.
- Acuity lets you create groups of different types of appointments and create separate availability for each group.
- Customers can pay directly through Acuity when they schedule, or you can choose to not require payment.
- I would like more advanced capabilities for blocking off time *between* appointments, depending on the *type* of appointment. It's not very easy to understand how to use this feature.
- When looking at the 'week' calendar view, it would be nice to be able to keep scrolling forward through the days & weeks, instead of having to click through to the next week.
February 17, 2020
Acuity Scheduling Solves Problems I Didn't Even Know I Had!
I am the founder and director of 34:18 Ministries, an organization that offers life coaching services to all kinds of amazing women. I use Acuity Scheduling to solve all of my scheduling problems. Each of my clients logs in to Acuity Scheduling to create, manage, change, and cancel appointments. They even pay for these services through Acuity Scheduling!
- Acuity Scheduling gives me the ability to customize my client's view of my scheduling page.
- Acuity Scheduling syncs with my Google calendar to block off times I'm unavailable and sends new appointments to my Google calendar, as well.
- Acuity Scheduling gives my clients the option to pay for their sessions right there within the website.
- Acuity Scheduling integrates with Squarespace, Facebook, and Instagram - all vital parts of my business and ministry.
- The user interface could use a bit of an update within the backend of the website.
February 14, 2020
A minimal, yet fully-featured scheduling app
I use Acuity Scheduling to schedule coaching calls with existing and potential clients. I run a solo business, so the software is just used by me.
- Easy-to-use interface.
- Lot of options for custom appointment types.
- The interface is user-friendly, but visually dull.
February 13, 2020
Most customizable meeting scheduler on the market.
By a solo founder. I've been using it to save time scheduling meetings for the past 6 years. It's the best scheduling software I've tried and keeps getting better!
- Makes scheduling really easy.
- Fantastic CRM management built-in.
- I'd like to see the ability for Acuity to open and close extra availability based on how booked up a calendar is in a set period. Nobody does this that I know of but it'd be a game changer.
February 11, 2020
Fun + Easy Scheduling Tool!
I am a solo practitioner, and I'm the only person that uses Acuity Scheduling. However, it has been fantastic in creating more ease in my practice.
- Easy to use
- Efficient - scheduling and payment
- Capacity to create options within certain Service categories.
- Design Interface with Clients could be better looking.
February 06, 2020
Acuity is an excellent resource for the cost!
Acuity is used throughout our organization at an advisor level. We use it to schedule anyone external outside of our organization.
- We love the customization of each advisor's homepage.
- We love that you can edit scheduling availability so quickly.
- The Office 365 integration broke a few times for no reason.
- We wish there was a number to call for support, but it's only email.
Honestly, I would give this product a 10. I beta tested 4 other online scheduling programs, and this was the only one that did everything we needed it to do and more. I went through over a year of testing other programs. We are very happy with Acuity.
February 04, 2020
Acuity Scheduling Is A Must Have For Coaches & Consultants!
I use Acuity Scheduling to book calls with clients and potential clients. It helps me manage my business hours better by setting specific time frames in which I wish to schedule appointments, as well as making a booking with me a straightforward process.
- Hours of Availability include the option to create your own schedule, have a set schedule, and block off time.
- Allowing users to group certain call types (such as consultations for a variety of services) together.
- Deleting appointment types is a tedious process. You have to open each appointment type and click delete instead of just being able to view the list and select the items you want to delete and not have to navigate away from the list.
- Sometimes setting a call availability schedule can be a little overwhelming.