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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the …
Starting at $14 per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
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Emerging
$14
Cloud
per month
Growing
$23
Cloud
per month
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$45
Cloud
per month
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What is Acuity Scheduling, a Squarespace company?
Acuity Scheduling, a Squarespace company Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
Reviewers rate Usability highest, with a score of 9.9.
The most common users of Acuity Scheduling, a Squarespace company are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Acuity Scheduling has become an essential tool for businesses and professionals across various industries. Users have found that the software simplifies the process of scheduling appointments, saving time and providing convenience for both the business and its clients. With Acuity Scheduling, users can easily coordinate schedules and set up appointments, avoiding double bookings and ensuring a smooth experience.
The software's flexibility allows for different types of appointments, such as coaching calls, sales calls, workshops, and group calls. It also offers features like accepting payments and sending follow-up and reminder emails, making it a comprehensive solution for appointment management. Acuity Scheduling seamlessly integrates with other software like Google Calendar and CRM systems, allowing health and wellness professionals to efficiently manage client bookings and treatments.
Users appreciate how Acuity Scheduling streamlines client interactions by allowing website viewers to book appointments directly, eliminating the need for back-and-forth communication. Additionally, the software's integration with personal calendars ensures that any other scheduled events automatically block off corresponding availability on Acuity. This synchronization feature and the ability to provide specific links for specific types of appointments increase productivity and enhance customer satisfaction.
From solo practitioners to service-based companies, Acuity Scheduling offers convenience and efficiency in managing client consultations, interviews, sales demos, training sessions, and more. Its value is further enhanced by customizable settings, customizable reminder emails, attachment of forms for appointments, seamless payment integration through platforms like PayPal, as well as excellent customer support. Overall, users find that Acuity Scheduling meets their scheduling needs effectively while saving time and improving productivity in their workflows.
Clean and Intuitive Interface: Many users have praised Acuity Scheduling for its clean and uncluttered calendar interface, stating that it makes it easy for prospects and clients to review and make choices. The intuitive design of the platform contributes to a positive user experience and helps in driving conversions.
High Level of Customization: Several reviewers have appreciated the high level of customization available in Acuity Scheduling. They mention being able to tailor their schedule, types of appointments, and even the number of appointments per day. This flexibility allows businesses to adapt the platform to their specific needs, enhancing their overall efficiency.
Excellent Customer Support: Multiple users have provided positive feedback about the customer support in Acuity Scheduling, describing it as professional, responsive, thorough, and genuinely caring about their business. The level of customer support received has contributed to a positive user experience and helped businesses feel supported in their use of the platform.
Limited Integration Options: Some users have expressed frustration with the limited integration options available in Acuity Scheduling. They have mentioned that they would like to see more integrations, particularly with platforms like Slack and Groove. This limitation has hindered their ability to streamline their workflows and connect Acuity Scheduling with other tools they use.
Difficulties with Calendar Syncing: Several reviewers have encountered difficulties when syncing Acuity Scheduling with their calendars, such as Google Calendar and iCloud. They have reported issues where changes made in Acuity Scheduling do not reflect accurately in the synced calendar or where the integration breaks without any apparent reason. These challenges have caused confusion and complications, especially for those managing multiple calendars.
Lack of Phone Support: Many users have expressed disappointment over the lack of phone support provided by Acuity Scheduling. While there is online support available, some customers find it challenging to deal with different people on the same thread, leading to communication difficulties. The absence of phone support has left them wanting a more direct and immediate means of resolving their queries or concerns.
Users of Acuity Scheduling have made several recommendations based on their experiences with the product. The three most common recommendations are:
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Try out Acuity Scheduling through the free trial and play around with it to see if it meets your needs. This suggestion is given by users who found Acuity Scheduling easy to use and felt that it required minimal training. They believe that taking advantage of the free trial period will allow you to access all premium features and determine if it is the right fit for your business.
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Consider using Acuity Scheduling for small businesses due to its affordability and integration capabilities. Users suggest that Acuity Scheduling is well-suited for small businesses and highly recommend it for its ease of use, multiple calendar functionality, and integration with Google calendar. They highlight its features as being more comprehensive compared to other booking tools, particularly if you work one-on-one with clients.
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Get an experienced mentor to walk you through Acuity Scheduling and give it a try, especially if you need to schedule appointments with multiple rooms/teachers or manage bookings for showcasing services. Users emphasize the importance of having guidance from a mentor who can help navigate the platform's capabilities effectively. They also advise evaluating factors such as remote employee hours and desired information tracking before using Acuity Scheduling.
Overall, users believe that Acuity Scheduling is worth using and highly recommend it as an efficient CRM for small businesses or any organization needing appointment scheduling capabilities. They suggest giving it a try, taking advantage of the free trial period, and considering your firm's meeting needs and workflow before fully utilizing its potential.
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Reviews
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September 24, 2021
Amazing bang for the buck
Acuity is being used to setup client sales calls, as well as to share availability for in-person services being offered.
It helps with ease of client contact, minimizes admin time, and ensures an organized process for client care
- User friendly
- Organizing categories and blocks of time
- Great customer service
- Enabling a more customized "thanks for booking" page
- User friendly, for those not technologically inclined
- Organization through colour codes and tabs and various appointment types
- Price point is more than reasonable
- ROI - it has allowed me to stay on top of client interactions and personalize the experience more
- Organization - it has allowed me to not miss contacts or appointments that I otherwise likely would
One of my favourite things about Acuity, in comparison to other business tools that I use, is the minimal monthly fee. It's more than reasonable for how well it organizes and schedules my time and my business
- Creating or modifying my schedule
- Sharing the link to my schedule
- Integration into other platforms
- Sometimes overlapping schedules or changing time-slots gets confusing
November 16, 2019
The appointment scheduler you need to try
Acuity is one of the most popular appointment scheduling tools used within the beauty and well-being industry for small business startups. It allows clients to automatically book treatments online and helps business owners to manage their bookings and sync with their Google calendars. It also works well with CRM’s, such as Zoho and Hubspot, and integrates well with Zapier, which allows you to link to even more tools.
- Optimize Appointment Diary: it allows you to maximize your appointment space once you have set up all your business settings and logistics.
- Organizes your business: It connects well with email marketing tools like Mailchimp and Constant contact, and connects with accounting management apps like Quickbooks.
- Automated communication: it sends out email and text reminders to customers, which can be switched on and off.
- Although it syncs with your calendar, the only one it does that with is Google, which is frustrating for those with Outlook and Office 365 calendars.
- It comes with a steep learning curve, as it’s not the easiest tool to set up if you’re totally new to scheduling tools.
- The intake forms that you can create for your customers to fill-in prior to their appointment have word limits in each section, which can be frustrating.
- By being able to integrate with payment tools, such as PayPal and Stripe, it takes the pressure away from having to take in-person payments.
- Acuity scheduling can be managed on both your computer, tablet, and mobile device for when on the go.
- The automated email and text communications to clients help to send reminders that have been known to reduce clients not showing up for their appointments.
- Synchronization with your calendar.
- Integration with payment gateways.
- Set up and installation.
Yes, but I don't use it
Currently I send a link to Acuity to potential new clients to schedule their free consultation; this saves time emailing back and forth to find a date and time that fits into both of our schedules.
- Easy to use
- Easy to get the links
- Easy to sync with Google calendar
- Not the prettiest interface
- I like the look and feel of Calendly better
- Doesn’t feel as user intuitive, when a client cancels they should really be encouraged to reschedule
- Continues to take less time to schedule appointments
- Saved money on essential software
Calendly I just like better but Acuity is free, so I’ll get used to it.
1
Scheduling
- Scheduling meetings
- Increasing bookings
- Copying links
- Changing automatic emails
- Syncing my calendar
- Design
- Ensuring the process is completely set up
Acuity Scheduling is being used by my company, Hatchbuck, and for a side project, I work on whenever we need our new clients to schedule a time to have a one on one for introduction and onboarding to our application. Scheduling things on its own is a challenge when you're trying to juggle between your available time slots and a client's available time slots, but Acuity Scheduling does a great job of displaying just enough information so the client and user can easily maintain and avoid double scheduling any appointments.
- Acuity Scheduling has a simple view layout of seeing available times available to schedule a meeting.
- Great integration with Google Calendar.
- Overall, the platform is very simple to use.
- I guess the design of the app could be prettier (I don't really care about design if the app functions properly.
- I'm not going to say it needs to be more affordable - they offer a free version if anyone's upset about that. These people deserve a chance to earn your money and pay their bills too.
- For a small business, this is a secretary replacement. This is beneficial when starting out until you get enough income to grow and hire out help.
- It's a simple tool that does it's job right the first time.
- If you're worried about price, there is an affordable free version to get you started until you can upgrade to the next tier.
Acuity Scheduling is the only tool I've used like this other than manually scheduling everything through a notebook or Google Calendar. This has worked out fine for me from the beginning, so I haven't had a need or desire to go shop for anything else yet.
4
The people that use Acuity Scheduling the most where I work represent our onboarding and sales teams. Acuity Scheduling helps them and our clients find times that work both for our teams as well as our clients. It's a simply tool that has held true and been reliable, we sometimes don't even notice that we're using it.
This question is really going to depend on how involved you want to get with Acuity Scheduling. If you have HIPPA requirements (that I can't vouch for because I have no experience with HIPPA whatsoever) you're probably going to need to jump through a few hurdles and communicate your needs with Acuity. If you really want to customize things and inject your own custom CSS into the scheduler, you may require a few people for that task.
If you're looking for something simple as a small business owner, you shouldn't need more than 2 in-house support members to run Acuity Scheduling.
If you're looking for something simple as a small business owner, you shouldn't need more than 2 in-house support members to run Acuity Scheduling.
- Scheduling appointments with new clients
- Scheduling appointments with potential clients
- Scheduling appointments with current clients
- I'm not sure of any unexpected ways that we have used Acuity Scheduling
- Filling this field out
- Only because 3 are required
- I cannot think
- Of any
- Additional ways that we can use Acuity Scheduling
- Scheduling Appointments
- Viewing your Scheduled Appointments
- Setting up your calendar to display your available time slots
- I have not been able to find difficult or cumbersome functions. This is only going to happen if you start messing with more complex functions where your development team should be able to handle.